FLAGSTAR BANK, FSB
Consumer Complaints
There are over 2652 complaints on file for FLAGSTAR BANK, FSB. Dated between 2019-12-13 and 2011-12-23.
Complaints Page 27
2017-12-03
Discovery Bay, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I purchased a property in 2016 and financed through Flagstar Bank, and during this i did my property tax through an escrow as well. Flagstar Bank did not pay any of the supplemental taxes. I have a delinquent tax bill with XXXX County and I have to pay an amount of {$1400.00} on top of my tax bill to cover the penalties and other charges. I would like Flagstar to pay the penalties since this was never communicated to me and as far as I know- they still have n't made any arrangements to pay this bill.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-12-01
Mableton, GA
Struggling to pay mortgage
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-29
Trouble during payment process
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-28
Laurence, KS
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-23
RI
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XX/XX/XXXX We reached 80 % loan-to-value on our original purchase price and mailed a PMI Cancellation Request to Flagstar Bank with a check for {$120.00} so that they could perform the Brokers Price Opinion. When I called them previously to ask about this, they said they would mail the decision to us in about 4 weeks.
XX/XX/XXXX I Called Flagstar Bank ( XXXX ) XXXX They said they never received the check. They advised to place a stop payment on the check and mail a new check. Paid {$30.00} to place stop payment on {$120.00} check.
XX/XX/XXXX Mailed new check with PMI cancellation request and a check for {$120.00}.
XX/XX/XXXX A bank representative came to our house and performed appraisal.
XX/XX/XXXX Flagstar Bank sent a decision on the PMI waiver request and the results of the Appraisal. Documentation they sent us states the BPO produced a value of {$360000.00} and in order to cancel PMI we need to pay down your principal balance by {$15000.00} to bring your loan-to-value to 80 %.
XX/XX/XXXX I Called Flagstar Bank to ask some questions about disputing the results of the B.P.O. In the end we decided not to fight the B.P.O and to pay the {$15000.00} to bring the new loan-to-value to 80 %.
XX/XX/XXXX The documentation Flagstar Bank sent us states : If you would like to pursue this option, please send a cashiers check and a copy of this letter to the following address : Flagstar Bank Attn : PMI Department XXXX XXXX XXXX XXXX XXXX, MI XXXX My wife got a cashiers check from her bank, for {$15000.00} and mailed the cashiers check along with the PMI letter to the address above.
XX/XX/XXXX I Called Flagstar Bank. Asked why the check had not been posted to our account. They said they havent received the check yet. Told them I know the check arrived on XX/XX/XXXX and provided them with the USPS tracking information. I gave them my email and they said they would get back to me via email in 3-5 business days. I never heard back from them.
XX/XX/XXXX I Called Flagstar Bank in the evening. Spoke to XXXX. Explained the situation. During call, she said that she was sending the case to the PMI department. She provided me with the Flagstar Bank Case number. She said if I dont here from them to call back Tuesday-Wednesday before XXXX so that a supervisor could be spoken to.
XX/XX/XXXX I Called Flagstar Bank. Spoke to XXXX again. XXXX said there was a new note on the account dated XX/XX/XXXX reading, Borrower paid down to 80 % loan to value, sending PMI waiver to management for approval. I asked her why my cashiers check had not shown up on my principal balance. I explained to her my concerns that it is a live check with certified money and that means money is no longer in my account. She spoke with a supervisor and called the PMI department. She said they thought the check went to another department and they should find it within 3-5 business days and they would call me once the problem was resolved. We never heard back.
XX/XX/XXXX I called Flagstar Bank. Spoke to XXXX. He contacted an agent in the mail room. He said they are reviewing the case. He said no one signed for it. I re-iterated my concerns about it being a cashiers check and this being the second piece of mail they have lost ( see XX/XX/XXXX ). He said he would call me back today to get the matter of the checks location resolved. XXXX called me back within 15 minutes and stated Flagstar Bank had lost the check. He said he notated the account with this information and said I needed to cancel the cashiers check. Once I cancelled the check and got my money back I could pay down the {$15000.00} over the online payment system. He said this would have to be done in two separate payments, since the maximum principal payment per day is {$15000.00}. I responded I would begin this cancellation process and get back to them. He said once the process is done the PMI department would reimburse the additional PMI payments I had paid since the check was lost.
XX/XX/XXXX After some back and forth with our personal bank, beginning on XX/XX/XXXX, to determine the process to cancel a cashiers check, our personal bank said in order for them to get us our money back in a timely fashion, Flagstar Bank would need to fill out, sign and notarize an affidavit saying the check was lost by them, FlagstarBank. Our personal bank sent the affidavit via email to us to send to FlagstarBank.
XX/XX/XXXX I Called Flagstar Bank. Spoke to XXXX. I sent the affidavit via e-mail to Flagstar Bank during the phone conversation. XXXX received it and attached it to our account. She said we should here back by tomorrow. I reiterated my concerns about the check being lost and my concerns about them not getting back to me. We never heard back.
XX/XX/XXXX ICalled Flagstar Bank. Spoke to XXXX. I stated we had not heard back from them and we need the affidavit signed, notarized and sent to our personal bank or us. They have already determined they lost the check ( See XX/XX/XXXX ). XXXX put me on the phone with a supervisor. I told him my concerns and he stated it would be 5 to 15 business days before they could handle the request. He said the research center will sign and return the form. I told him my concerns about the missing money.
1. Im paying interest on {$15000.00} that they lost on XX/XX/XXXX.
2. Im still paying PMI.
He said I would be able to do a reimbursement request to get my additional interest paid back. He said I will have to perform this calculation and they would review it and approve it. He also said the PMI Dept. would reimburse me for the additional PMI payments I have paid.
XX/XX/XXXX I Called Flagstar Bank. Spoke to XXXX. Asked her about the status of the affidavit. She stated it was with the Research Center but has now been sent to the cashier for evaluation as the research center will not sign it. Spoke to supervisor, XXXX. He stated the person who is dealing with the case was in a meeting, but that he would get back to me today ( XX/XX/XXXX ) with an answer as to where things stand. We have not heard back.
XX/XX/XXXX Wrote and Submitted this complaint.Note that I have attached two attachments : 3 and 7. I have 8 total attachments but I did not include them all since they contain personal information. Please contact me if you need this information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-22
Detroit, MI
Written notification about debt
Debt collection: Other debt
Didn't receive notice of right to dispute
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-22
Fort Worth, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-21
OK
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: XXXX 2015 received loan modification with a new payment of {$440.00}. 4 months later we were informed escrow was negative XXXX. I paid XXXX to pay back escrow. The following year escrow stated I was to pay XXXX for escrow was now negative XXXX. 8 months later I discovered 4 house payments mailed back for flagstar stated it was XXXX dollars short. I mailed money orders to avoid XXXX dollar call in fee. In default again after I was struggling to pay extra every month. Hired a lawyer for possible chapter XXXX but ca n't afford the process.currently loosing my home. I am part of class action law suit. I 've received two reimbursement checks. Flagstar strung us along for so long trying to get a modification only to deny us so we got a lawyer. In the end they refused my money causing me to default.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-21
Rawsonville, MI
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-16
Wonder Lake, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-15
Wind Point, WI
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: Hello. My name is XXXX. I have been trying to get a hold of Flagstar Bank since XX/XX/XXXX. They wanted Uniform Borrower Assistance forms. They received this through a fax XX/XX/XXXX. They said they received them.I have been trying to get a hold of this bank since then. I found out at that time that XXXX XXXX was the point person to get in contact with. She called three times and I called ten times trying to contact her.
I mailed current lease agreement, 90 days bank statement with rental deposit, XX/XX/XXXX XX/XX/XXXX tax pages all, XXXX signature and date ( their form ) and hardship letter. I paid {$26.00} for next day delivery. They said they never received it. XXXX XXXX XXXX signed for it. OK they never received it. OK. Then I faxed it twice. They never received it. Why did my XXXX XXXX get the pages they asked for the day before and mind you XXXX XXXX had to give me part of my XXXX XXXX. XXXX XXXX got their faxed paper work the same day. XXXX XXXX has nothing to do with XXXX. The only point I want to make is that I faxed at the same place, the same number and they, XXXX XXXX received all the pages they needed. Yet Flagstar did n't. Sounds fishy.
I spoke to five people at Flagstar. All of them claimed the same thing. I needed all those documents just mentioned previously. All I want is my mortgage payment to be reduced. My mortgage is {$1200.00} and my renters pay between {$940.00} and {$960.00} a month. All I want is to break even. That 's not happening. I have been unemployed since XX/XX/XXXX. I have been looking for jobs. I 'll keep looking.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-15
WI
Applying for a mortgage or refinancing an existing mortgage
Mortgage: VA mortgage
Complaint: XXXX - I was laid off and tried to get a loan modification. Was told the only way to get one was to stop paying my mortgage. They tried to foreclose. I referred to the direction I was given and tgat the call was recorded and got the modification.
XX/XX/XXXX- Tried to pay directly from my wife 's 401K, was told it was no problem. Then, after calling everyday for over a month, found out they were trying to foreclose again. At this point ( XX/XX/XXXX) I was forced to file for bankruptcy to keep my home.
XX/XX/XXXX- XXXX, I began a refinance with another lender. In XXXX, I still had n't received a payoff demand. In XXXX an innacurate payoff demand was sent on the XXXX. The WI attorney working for Flagstar refused to discuss this with me, forcing me to use my attorney at coat to me.
Today a Flagstar representative said I needed to speak with the manager of my account that I did n't know I had, and had n't spoken to one time in ten years. She said she could not discuss my case even though my lawyer released them to speak with me and that my account manager was leaving the office and there was no supervisor available to speak with. Again I noted that the call had been recorded and may be subpoenaed in the near future. I received a call 30 minutes later from a manager that said he emailed the VP of his department with all the changes I needed to be made to the payoff demand : *Change " good through '' to the end if this month ( XXXX ), originally the XXXX and not feasable at this point.
*Indicate that XXXX payment was received, this was ommitted originally and made it impossible for the new lender to accept.
*Return escrow to me so that I can pay my taxes, this amount was credited to the payoff total originally.
My Grace period ends today, my new lender is not collecting XXXX or XXXX payment from me and I ca n't help but think that Flagstar is trying to bully me into staying or run a backdoor foreclosure on me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-09
Etna, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-09
Alafaya, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-09
Dearborn Heights, MI
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-08
MI
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: I have a mortgage with Flagstar bank. In XX/XX/XXXX they increased my payment by about {$40.00} per month, But did not inform me of this until XX/XX/XXXX. I found out by them returning the payments I had made of the amount i believed was correct and adding a ton of fees ( now owing over {$8000.00} ) and threatening foreclosure. I tried many times and many ways to work with them, their loss mitigation and their lawyers. I just received the run around and more foreclosure notices, As they kept saying they were n't receiving enough info even though I resent and had proof they ( all 3 parties ) would tell me do n't worry you have time. Then I had a sale notice on my door for all the neighbors to see. Then in XX/XX/XXXX ( yes only a month since this all began not much time is it? ) and their fees and charges are unreasonable for me to pay and still no answers and just extremely rude if they did respond. I was forced to file chapter 13 bankruptcy just to keep my home. That went through on XXXX ok all good right?? No they are still not accepting payments from trustee adding a ton of fees and now threatening foreclosure again sending bills and letters every week this has put me and my family through so much mental and financial stress its been a year of them harassing for which I believe was their mistake.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-08
Shalimar, FL
Trouble during payment process
Mortgage: FHA mortgage
Complaint: XXXX responded to CFPB XXXX ID XXXX on XXXX XXXX, XXXX ; however their response is inaccurate and they continue to act in bad faith.
On XXXX XXXX, XXXX I spoke with XXXX XXXX at XXXX about the payment that was rejected and credited back to my checking account. XXXX XXXX said he was unsure why the payment was rejected and that he would look into the matter and give me a call back. I did not receive a return phone call.
On XXXX XXXX, XXXX, I sent a mortgage payment again to XXXX. On XXXX XXXX, XXXX I was notified by my personal bank that payment was again rejected by XXXX and credited back to my checking account. On XXXX XXXX, XXXX, I spoke with XXXX XXXX again and he was still unsure why my payment was rejected for a second time. He asked that I send him any supporting documents I had by email. I sent him an email with the previous XXXX month payments that were made in the same manner which were accepted by XXXX and credited to my mortgage. On the afternoon of XXXX XXXX, I received an email from XXXX XXXX : " Good afternoon, I have spoken to my cashiering department and here is what they see : The Debtor 's bank it adding a trailing XXXX at the end which the system is unable to identify a loan number because of that. '' I researched my previous payments to XXXX and found that there were atleast XXXX XXXX XXXX XXXX months of payments made since XXXX XXXX which included the " trailing zero '' and every XXXX of those XXXX XXXX XXXX XXXX payments were credited to my mortgage without issue. None of those XXXX XXXX XXXX XXXX payments were rejected nor was I informed by XXXX at any time that there was an issue with the loan number on these checks. On XXXX XXXX, XXXX, I asked XXXX XXXX to explain why the sudden change in XXXX 's acceptance. I did not receive a response. I sent a follow up email on XXXX XXXX, XXXX and again on XXXX XXXX, XXXX and did not receive a response.
On XXXX XXXX, XXXX, I received a letter by mail from XXXX which outlined loss mitigation options available and options to leave the property. The letter stated, " We are sending this notice to you because you are behind on your mortgage payment. We want to notify you of possible ways to avoid losing your home. We have a right to invoke foreclosure based on the terms of your mortgage contract. '' Had it not been for XXXX rejecting XXXX XXXX XXXX XXXX months of payments, the mortgage payments would not be behind. I made my payments in good faith and in the same manner as I have for many months. I did not make any changes in the way payments were being made to XXXX.
In XXXX 's XXXX XXXX, XXXX response to CFPB Complaint XXXX, XXXX stated that on XXXX XXXX, XXXX they received and applied a payment of {$990.00} to my loan. There is no record of this payment posted to my mortgage transaction history to date. Their XXXX XXXX letter also says that a payment of {$990.00} was processed on XXXX XXXX, XXXX, which is true.
XXXX is threatening to foreclose on a home that I am trying desperately to keep. I have agreed to the terms of my bankruptcy and I have been on time with all monthly payments. I have made a good faith effort to keep my mortgage current. It is unfair practice for XXXX to be able to cause my payments to be rejected which in turn has caused my payments to be behind.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-07
Lewisville, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I made additional principal payments with my previous loan servicing company - XXXX XXXX XXXX. Those payments were made on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX and they total {$11000.00}. On XXXX/XXXX/XXXX my loan was transferred to another service bank - Flagstar Bank. Flagstar Bank has the wrong principal balance. They do not have the {$11000.00} of payments on the account. I talked to their customer service a few times and every time they tell me to contact my previous loan service company and ask XXXX to send Flagstar the missing payments. I talked to XXXX XXXX XXXX a few times already and they keep telling me they have send the {$11000.00} to Flagstar. I told this Flagstar and I asked them to take the necessary steps and obtain the missing information and payments. I asked Flagstar to contact XXXX and work with them but they would n't do that. They are not taking any additional steps to resolve this issue. I have also send Flagstar the following ledger and amortization schedule that I obtained from XXXX as a proof.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-07
Arlington Heights, OH
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-05
New Bedford, MA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: According to the HPA, I should receive automatic PMI termination at 78 %. I asked the company to consider such termination at 80 % and they insisted that I submit a written request which I did. They then told me that they never received my written request.
Then at 78 %, I was told that it wouldnt be terminated until XXXX XXXX as my payment is in arrears. A mortgage payment in arrears has nothing to do with the HPA and PMI termination. As long as the borrower is in good standing, which I am as I have never been late or in arrears, then a request with an appraisal should be honored by 80 % LTV request or automatically at 78 % LTV. The fact that the bank escrow department management told me that I have to wait until my monthly XXXX XXXX payment, although I am currently at 77 %, reveals that this may be a systemic issue with this bank and should be reviewed by your examiners. PMI requested or automatic termination has nothing to do with the payment being arrears XXXX dependent only on good standing and the LTV at the time, 80 % and 78 %, respectively. Since XXXX XXXX, I have been at 78 % LTV, yet I keep being charged for PMI.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-03
MI
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: This is a second complaint to follow up on the Trial Plan Agreement offer dated XXXX/XXXX/XXXX. The first CFBP complaint requested an affordable loan modification and forgiveness of the escrow shortage. The payment offered is higher than all previous payments due the escrow shortage that we feel is a mistake made by Flagstar. This mistake was made when we were approved for XXXX XXXX XXXX program on XXXX/XXXX/XXXX in which the program paid {$23000.00} to Flagstar to get us current. We were told and the approval documents stated that this would get us completely current and stop the foreclosure and cancel the sheriff sale. We continued to make our monthly payments assuming everything was back to normal when we received notice from Flagstar in XXXX XXXX that we were behind in escrow {$10000.00} and our payment would more than double to {$1800.00} per month.
We have attached a Third Party Authorization for our HUD Housing Counselor.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-11-02
El Toro, CA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-25
Coatesville, PA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-24
Anaheim, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I almost always pay bills when I get them, not when they are due. Flagstar sends the next month mortgage bill after I paid the previous month 's payment so I end up paying months in advance. Over the years, i noticed that being two months in advance becomes only one month in advance, the lost of a month 's payment. When I file a complaint, Flagstar Bank would send a payment record full of error charges and refunds so I could not determine the failure to credit one of my payments. I do not have insurance or escrow with my loan, I only make {$880.00} monthly payments, nothing else. However, the payment history from Flagstar would be filled with false insurance charges, escrow deductions, principle payments and refund, and so forth making the payment records unreadable. If honest, Flagstar should have my payment history with only the payments I made ( all were on time ).
Being cheated many times of my monthly payments, I started to get better records and copies of my payments. Attached are four documents. The first is a bill from Flagstar dated created on XX/XX/XXXX ( top right of page 1 ). Note that the total amount paid for that year was {$7900.00}. It a bill for a payment due XX/XX/XXXX which I made XX/XX/XXXX to keep from getting too far in advance. Page 2 is a copy of my XX/XX/XXXX payment check # XXXX for the monthly amount of {$880.00}. Page 3 is a copy of my bank statement showing that Flagstar cashed my XX/XX/XXXX payment check on XX/XX/XXXX.
Yesterday I received in the mail from Flagstar another XX/XX/XXXXXXXX bill created date of XX/XX/XXXX for XXXX ( 2 months plus late charge ). On that statement was the same total payments of the year of {$7900.00}. Flagstar had received my XX/XX/XXXX payment on XX/XX/XXXX and had not credited to my loan. This has been done several times over the years but I did not have the copies of my payments to prove it.
Please have Flagstar credit my last payment and give a full accounting of my loan history with only my loan payments, without all the errors they made on fake insurance, escrow and other items that did not relate to my loan. I kept all my payment check statements so if I know on what dates they cheated me ( just like their current attempt ). I could also prove their criminal actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-10-20
Grosse Ile, MI
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: i am seeking the opportunity to have FHA FIXED, FHA PARTIAL CLAIM on arrears and etc, length of life of loan increased to maximum number of year, to be modified for the amount Flagstar gave me in writing in XX/XX/XXXX balance of $ 84,000+ some odd dollars corrected by XX/XX/XXXX and a appointment with staff in the XXXX Office Per RESPA, this letter is a Notice of Error and I am not sure my account went to a UNDERWRITER and UnderWriter Supervisor even prepared the modification senty todayXX/XX/XXXX but please correct. SINCE BECOMING XXXX AND DOCTORS CALLING MY EMPLOYER AND TAKING ME OFF OF WORK, I requested a FHA Partial Claim for my arrears, ( maybe a HAMP modification to lower interest rate and if nit that is okay but not increased fha, fixed, and to lower total or please REMAIN at {$XXXX} for principal, interest, insurance, taxes, and equity to continue to ensure no shortages as I do n't want to pay 22 % of {$XXXX} at XXXX maybe XXXX to XXXX but I dont want to go that low for that reason plsu my balance is {$XXXX}.
1. ) I received a Modification Packet XX/XX/XXXX and I noticed that it is not a modification as XXXX XXXX said, '' It will be higher. '' My interest, monthly note and payoff amount and balance are all higher. Prior o modification I owed {$XXXX} some odd dollars at 4 % interest for {$XXXX} a month. DOCTORS called my job after XXXX XXXX and took me off of work which I did not know they had the power to do and XXXX due to my XXXX, XXXX and XXXX XXXX I can not work anymore after working full time since XXXX. This reduced my income from {$XXXX} annually to current since XX/XX/XXXX- present ssd rate benefit credit {$XXXX} a month therefore I asked in writing, " May I please have a FHA Partial Claim on the arrears and my current interest, escrow, taxes, principal, at {$XXXX} remain the same remain the same perhaps a lower interest as the modification despite it being abled to be lowered to {$XXXX} + I would like to keep it at it is FHA FIXED please and I owe $ 84,000+ some odd dollars all in XX/XX/XXXX-XX/XX/XXXX.
I received a HAMP MODIFICATION mortgage for $ XXXX ( I THINK iT READ {$170.00} ON PRINCIPAL, interest increased and balance increased by {$XXXX} to {$XXXX} some odd dollars and I have not took out a loan. It made me think that someone is able to scam into their system on the computer as I just spoke with FHA and FHA the day prior toXX/XX/XXXX about the definition of the Hamp, Modifications Fha Loan products and how it does NOT mean that the interests and note total are increased and you do have a say so in the assistance that you are requesting if you want a FHA FIXED that is what you may have. " XXXX XXXX '' staff for FLAGSTAR told me the exact opposite and that if I do not ie it they will withdraw and foreclose and that my terms would o up and it will be a adjustable rate you will pay what they tell you. '' Than as they stated that 's is what they gave me in the modification offer.I am really scared of those male staff and for first tine in 9 - 10 years I have had to call corporate to resolve. I called corporate and I asked to speak with this new PRESIDENT OF MORTGAGE THAT I NEVER SAW ON LINE AND THE FLAGSTAR TAPE DID NOT RECOGNISE THE LADIES NAME IN ITS PHONE COMPUTER SYSTEM SO I ASKED THE OPERATOR MAY I PLEASE SPEAK WITH THIS PRESIDENT OF FLAGSTAR MORTGAGE BUT THE OPERATOR SAID, : I do not know who you are talking about but here is the Office of the President Assistant and a man answered and said his name I can provide and will provide when I go show corporate. Also I did not receive the modification and I was told that it was mailed to a out of stated attorney that i hire for bankruptcy which was a lie because another staff stated that hey saw in the computer that it was mailed out once which meant when stated that it was sent and I never received it was because mu assigned d not send. MY assignee said I will just end up foreclosing and it seem other terms being exactly as he and his coworkers foretold when he stayed, '' Listen I got our letter it is not up to you, you pay what they tell you to pay, and you will get adjustable mortgage you do not have a say so.
I do not think it is a FHA FIXED, 1. ) I was not combative, rude or anything. I asked Can I pay by XXXX XXXX, in the Bank or call back later because Initially I was told I could only pay one contact person? The staff would not let me pay trial payment and kept me on phone 3.5 hours stating You are combative our system down and the only amount payment we can accept from you is for the full delinquent amount not what you said a trial payment. '' I said, " Please ( still crying ) I have not been combative I just said I 'm calling to pay my bill I have only ever asked to pay my bill. You 'll got me behind in first place refusing to let me pay. I Was told i can only pay XXXX XXXX directly who mailed me {$XXXX} bill I asked is this trail and he said YOu left 4 messages at night on why didnt you get a trail payment letter why is the build {$XXXX} and to listen to 4 messages o what should I do within new requested amount why that is taking u my work day and it is harassment you are stalking me ( i just cried silently and said ) so I call to pay my trial payment to others and ignore this correspondence I just noticed in correspondence THAT IT MADE MY MONTHLY NOTE {$XXXX} MORE THAN IT REALLY IS AND MADE MY BALANCE OWED {$XXXX} HIGHER. ". hE CONTINUED AND IGNORED THESE FACTS.
ON LAST TRIAL PAYMENT I just asked Please just let me pay. What account will you give when I ask them why everyone else in teh world was able to make a payment bt not me and I was on phone all this time as to the computer being down. I would not think this is Flagstar their is very unprofessional abusive staff that put deliberate error s on my correspondence XXXX XXXX. Hello.. '' They out me on silent holds and hang up, NO you owe and are contracted to pay {$XXXX} we are not accepting trial amount. '' It has honestly been so bad and unlike Flagstar that I believe they should know the awful illegal litigation worthy conduct of XXXX XXXX I am seeking the opportunity to have FHA FIXED, FHA PARTIAL CLAIM on arrears and etc, length of life of loan increased to maximum number of year, to be modified for the amount Flagstar gave me in writing in XX/XX/XXXX balance of $ 84,000+ some odd dollars corrected by XX/XX/XXXX and a appointment with staff in the XXXX Office I called Flagstar Loss Mitigation and the Office of The president a male assistant spoke with me and they all discussed how my mortgage means increase (.? ) It all made no sense so I said I will go there and talk directly because things are not adding up right and was told we do not meet with people and president of office of president and the resident of mortgages does not and what do you mean when you say your loan modification does not match the definition of the loan product and mind you I can not look at the modification your received as it was not uploaded into the computer yet said XXXX XXXX ( hmmm??? he said it has NOT been uploaded IN THE COMPUTER YET for me to view. hmm weird?? IS THIS SOMEONE THAT CAN INTRUDE ON BANK COMPUTER? ) anyways. weLL THIS IS WHAT i WAS REFERRING TO FROM THE DEFINITION FROM THE us DEPARTMENT OF JUSTICE THAT STATES A MODIFICATION MEANS IT IS LOWERED not increase dlike mine {$XXXX}, {$XXXX} and {$XXXX} from US TREASURY : Making Home Affordable Home Affordable Modification Program ( HAMP ) The largest program within MHA is the Home Affordable Modification Program ( HAMP ). HAMPs goal is to offer homeowners who are at risk of foreclosure # # # # # reduced monthly mortgage payments # # # # that are affordable and sustainable over the long-term.
HAMP was designed to help families who are struggling to remain in their homes and show : Documented financial hardship An ability to make their monthly mortgage payments after a modification.
HAMP is a voluntary program that supports servicers efforts to modify mortgages, while protecting taxpayers interests. To protect taxpayers, MHA housing initiatives have payforsuccess incentives. This means that funds are spent only when transactions are completed and only as long as those contracts remain in place. Therefore, funds will be disbursed over many years.
Starting in the summer of XX/XX/XXXX, the scope of the program will expand to help even more families in need.
HAMP works by encouraging participating mortgage servicers to modify mortgages so struggling homeowners can have lower monthly payments and avoid foreclosure. It has specific eligibility requirements for homeowners and includes strict guidelines for servicers. The program includes incentives for homeowners, servicers, and investors to encourage successful mortgage modifications.
Families in this program typically reduce their monthly payments by a median of more than {$530.00} each month. But the programs impact goes even further. HAMP has also encouraged private lenders to modify mortgages at no expense to taxpayers.
When the housing crisis began, the mortgage industry was ill-equipped to respond adequately. Mortgage servicers had insufficient resources to address the needs of a market that was reeling from increasing foreclosures. In addition, their servicing expertise and infrastructure was limited to overseeing collections and foreclosing on those who failed to pay. They did not have the systems, staffing, operational capacity, or incentives to engage with homeowners on a large scale and offer meaningful relief from unaffordable mortgages.
Before HAMP, there was no standard approach among loan servicers or investors about how to help homeowners who wanted to keep making payments, but needed mortgage assistance.
By setting standards for what constitutes a sustainable modification across the mortgage industry, HAMP has helped to make private loan modifications more affordable for homeowners. In fact, thanks in part to HAMP, the proportion of private loan modifications that reduce monthly payments for homeowners has more than doubled. Together, public and private efforts have helped nearly 5 million Americans get mortgage assistance to prevent avoidable foreclosures.
MHA includes comprehensive compliance reviews to ensure that servicers fairly evaluate homeowners for assistance and follow program guidelines. Treasury requires participating servicers to take specific actions to improve their servicing processes to more effectively assist struggling homeowners. While more progress needs to be made, servicers are focusing attention on the areas identified through regular compliance and program reviews.
Note : If you are a homeowner seeking help with your mortgage, please visit Making Home Affordable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation