FLAGSTAR BANK, FSB

2018-04-24

Bethpage, NY

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-04-13

Richland, WA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-04-12

Point Arena Air Force Statio, CA

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: We've had our mortgage through Flagstar Bank for almost ten years. We've always worked hard and paid our bills and like any other family, experienced hardships along the way, due to medical issues and other unexpected financial impacts. We have no credit card debt ; we pay everything in cash, which can put pressure on our bill payment cycle but it's also been a smart decision as we didn't want to get in over our heads with credit. We've always made our mortgage top priority and over the last year, we've been 1-2 months late from time to time due to multiple reasons. As we approached the holiday and experienced the fires, we were one month late on our payment but had scheduled to bring it to date. XXXX advised us of a program they were offering to support homeowners during the difficult time and we were so relieved to learn and take advantage of the offer as we had multiple expenses relating to being outplaced for 1.5 weeks ( XXXX service disruption/evacuation ). I spoke to a representative at XXXX following the fire and they clearly advised that they we'd be relieved of three months payments and there were NO contingencies ; the outstanding amount would be applied to the loan arrears. I'm not someone who will take advantage of something and not ask questions so I had them clarify several times that there were no reimbursement stipulations or risk and was assured there were no such obligations ... that the three months would be pushed to the end of the loan. We got through the next few months and I was laid off from my job. I contacted XXXX to advise and they told me that the loan was now 4 months overdue and that we were on a repayment plan. First, I NEVER spoke to or agreed to this plan nor was I aware that they changed the terms of the offer into a forbearance and were now liable for paying this three month relief back ASAP. We would never take advantage of that offer as it just puts people in a more difficult position and if we'd known, we'd have continued paying our mortgage. I was livid and complained and asked for the recording of my initial conversation as this was unacceptable, I wanted to contact them to see if our loan could be modified due to the recent setback with employment and was beyond upset and stressed that they were claiming the new terms and that we were in real danger of losing our home. I spoke to a financial advisor who confirmed this has happened to many homeowners in XXXX CA with other mortgage brokers and XXXX, as well and to submit a complaint here. I started the paperwork for loss mitigation to modify our loan and make it easier to pay now that we were on one salary and they've provided abysmal customer service over the last three months. Every time I call to confirm they received all my documents, I'd be advised that there was " one thing missing '' and then I'd call and a week later it was " one thing missing ''. No one from XXXX has called me until yesterday and I've asked for supervisors to call, my single point of contact, etc. and no one will provide any support. This is our home, our daughter has been battling an illness and admitted to XXXXXXXX XXXX XXXX hospital and Flagstar 's been nothing but difficult to work with. You'd think that they'd be encouraged to support people in this situation and try to help them or be kind as our home is everything so we're now trying to identify our best option as we have a tremendous amount of equity but need to lower our payment and not sure we want to work with a company like this. They were much more helpful years ago but these couple of situations have completely shook us and we're not sure how to get help as it's just completely unethical. Apologies for the long note and thank you in advance for reading through it and for your consideration in supporting us and other families with similar issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-04-11

Saint Joseph, MO

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Flagstar Bank of XXXX Mi sent me a {$300.00} refund from escrow as bal to high, then increase my escrow needed to cover XX/XX/XXXX. They refuse to keep {$190.00} & send a refund {$110.00} & leave escrow & payment same. I refinanced RE due to divorce with XXXX XXXX XXXX XXXX XXXX XX/XX/XXXXthen sold to Flagstar Bk. My last mtg holder XXXX XXXX XXXX always gave me option to pay more n escrow & leave escrow & pmt same. Flagstar flat refuse any option. I ask them to sell mtg to another bank & refuse.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-04-10

Wind Point, WI

Applying for a mortgage or refinancing an existing mortgage

Mortgage: FHA mortgage

Complaint: I went into bankruptcy in XX/XX/2017 to save my house from Flagstar Bank - I've been making on time payments and because of my error with choosing my medial insurance ( I am paying a lot of money out of pocket ) I was thrown off bankruptcy, but still making the payments, and actually I pay it the month before every 2 weeks. In XX/XX/XXXX through XX/XX/XXXX I received 3 separate packets that was the loan modifying paperwork and took them to the bank and had them notarized. The beginning of XX/XX/XXXX I received a check from on of my payments labeled miss-applied funds. No letter or detail of why I received, nothing but the check and when I checked my credit score they put the what I owed back on it no longer abiding with our terms.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-04-06

Great Falls, MT

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-04-06

Newhall, CA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-04-06

Cutler Bay, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-04-05

Sacramento, CA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-04-05

Edison, NJ

Trouble during payment process

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-04-03

Grosse Ile, MI

Managing an account

Checking or savings account: Checking account

Banking errors
Complaint: I opened a new checking account at Flagstar Bank in XXXX XXXX, MI, then a week later, a XXXX XXXX there called me and demanded that I go down to the Social Security Admin and get a letter from them stating that my SSA Card that I had given them was indeed mine. She stated that Date-of-Births are printed on cards now and that my replacement card with a recent date can not be correct. But DOB 's are not on cards, however since 2007, the date of issue is printed on the card. She changed her story again and again, then said XXXX XXXX had flagged me and that they wanted more proof of who I am. So, in 35 degree weather, this XXXX & XXXX Veteran went out to catch the bus to go down there and then get a number and wait in line for an hour. I explained the story to the clerk and in a surprise, he did furnish me a letter, but said that management would call XXXX XXXX XXXX as the SSA is not to be used this way. I got wet & was exhausted and then emailed it to XXXX, but she did not reply even after 4 hours. What's this all about - some kind of joke? I signed up for the {$250.00} bonus for opening a new account. Banks advertise these things. Are banks now trying to entrap folks for answering the ad? Have I signed up for too many? Each institution limits the bonuses to 1 per year. This seems abusive and further explanation should be forthcoming.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-04-02

San Jacinto, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: This issue began back in XXXX of XXXX when I received a notification that my monthly payment had increased due to a over payment in property taxes that had due to a solar program loan ( HERO ) that was paid off during a refinance transaction with XXXX XXXX XXXX XXXX XXXX back in XX/XX/XXXX. I phoned Flagstar to let them know about the overpayment of property taxes in XX/XX/XXXX. I forward a copy of the revised tax statement for XXXX. They were to make the adjustment to my mortgage payment once the County of XXXX had refunded Flagstar ( {$1300.00} ). I contacted the county of XXXX in XX/XX/XXXX and was told that Flagstar had received the refund. I then called Flagstar to verify the receipt of the refund ( {$1300.00} ) in XX/XX/XXXX. I was then told by a representative in the tax department that the refund had been credited back to my escrow account but I could not see that on XXXX, internet account and for some reason an analysis of my escrow account now would have to be done before I could possibly receive a refund ( that was two weeks ago ). I want to make sure that Flagstar keeps their word to notify me in writing what the new mortgage adjustment will be for XXXX 's mortgage statement and what amount of the refund will be returned to me. Flagstar has weak communications when changes have been made to the consumer 's loan account mostly their on-line payment system and poor and inaccurate loan information updates.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-30

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-27

Huntingtn Bch, CA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-25

West Brandywine, PA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Our XX/XX/2017County Taxes have not been paid. We have never been late on our mortgage payment. This has never been a problem until Flagstar Bank took over our mortgage in XX/XX/2017. I have forwarded the delinquent notices 3 times and have been told each time that the bill will be paid. We just received another notice saying that they still have not been paid and that the home will go up for sale if the taxes are not received.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-23

Philadelphia, PA

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: I have been attempting to apply for a modification for the past 2yrs with this company and to no avail. I have been sending documentation over and over again and get the same response " we did not receive it ''. I have confirmation that the documents were sent and still is asked to resend my financials along with other docs again. I can afford to keep my home and can not understand why this is so hard to resolve.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-23

Sebring, FL

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-23

West Brandywine, PA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: In XX/XX/XXXX we received a notice in the mail stating that our monthly payments would increase by {$480.00} due to a deficit in our escrow account balance. Because no increases had been made to our taxes and our loan is 3 years old, I pulled up our escrow account activity to see what was going on. In reviewing our escrow account activity, I identified two identical payments of {$2700.00} ( total amount {$5500.00} ) made one week apart in XX/XX/XXXX. These amounts do not coincide with any tax bills ( County, Township or School ). I called all three offices to inquire about these payments. No one has any record of receiving these payments or a refund being sent out ; nor do they match any tax bills. In fact our taxes had been paid in XX/XX/XXXX prior to these XX/XX/XXXX payments. I originally spoke with someone from Flagstar back in XX/XX/XXXX ( and even put additional funds into our escrow account in XX/XX/XXXX ) while they figured out where those payments went and returned them to our escrow account. I have continued to call and email since the beginning of the year and have not gotten any answers. As of today, we were told that they can not identify where these funds went. With computerization where it is today, there is no valid reason that Flagstar should not be able to track these payments and get them placed back in our account. With children in college, an additional monthly payment is a hardship for us. At this point our escrow account is at a deficit of {$5200.00} ( almost identical to the double payments made in XX/XX/XXXX ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-21

Phoenix, AZ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-20

Bloomfield, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-15

Bloomington, MN

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: I obtained a mortgage from Flagstar 3 years ago. We were initially told our PMI would be waived after 2 years, we are now in the final stages of the PMI waiver process. Our account has met all of the requirements, we just needed confirmation with a BPO that our home value has not decreased in the past 3 years. We had a BPO conducted in XX/XX/2017 and that BPO was facilitated by XXXX using a local broker that specializes in foreclosures. My concern about using brokers that specialize in foreclosures is that this will likely result in a lower assessment of a home, since they are basing their assessment on an home that has not been cared for and are in financial crisis. When our BPO came back, they had indicated that the value of our home had decreased by $ XXXX in 3 years. Considering that we had recently completed a remodel of over $ 100k and live in an area that was a hot real estate market, I was pretty confused. When I reviewed the BPO data, it was clear that they had based their assessment on false data. They compared our home to homes with few bedrooms, bathrooms, garage spaces, square footage, etc ... After bringing this to Flagstars attention, the broker updated the BPO and was still showing a decrease in value of $ XXXX. We provided properties that were an exact match to ours that were selling for well over what our original appraisal was. Over the last 7 months, I have made numerous phone calls, sent multiple letters and still have no resolution as to why the 3 properties I provided are not being used for the BPO. The only response I have been given is that the properties had been remodeled. Flagstar has access to all of the data. Pictures of our remodel. A written description from the Broker that completed the BPO indicated that we had our home remodeled with VERY EXPENSIVE upgrades. Flagstar also has the data referencing the amount of money we spent on our remodel since we used them for our loan. They also have our property tax information from the last 3 years showing our escrow continues to increase to pay our increasing property taxes because the home value continues to increase each year. Yet, Flagstar, XXXX and XXXX XXXX are unwilling to revise the BPO or provide any explanation as to why our home would not be comparable to the properties provided. Flagstar also appears unwilling to review and leverage all the data points they have that would clearly indicate our home has not decreased in value in order to waive the PMI.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-13

Arvada, CO

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: On XX/XX/XXXX I called my mortgage company, XXXX, to inquire if there were any hardship options. I was informed that I could download the docs from the website and that they had to be submitted via US Mail. I promptly did and mailed every thing that they required ( hardship letter, XX/XX/XXXX and XX/XX/XXXX bank statements, Uniform Borrower Assistance Form and the Expense Breakdown, Borrower Acknowledgement and Agreement and XX/XX/XXXX taxes ). The customer service rep I initially spoke to said the entire process would take 7 days as I was concerned about having a late payment remark being reported to the credit reporting agencies. I then followed up with a phone call and was advised that nothing was happening yet. I then received a letter 10 plus days later stating that my hardship application was incomplete and they requested that I sign the hardship letter, and forward the following additional documents : XX/XX/XXXX tax return, a letter from my roommate, XX/XX/XXXX and XX/XX/XXXX 's bank statements. Which again I promptly did. I then began calling to inquire as to the status of the hardship request once again. I was informed that the documents would be reviewed after 5 days of receiving them and downloading them and, if all documents were received it would then take underwriting 5 days to render a decision. My file was assigned to XXXX but I learned approximately 15 days later she was removed. About another week after that I was informed it was because my file had been closed. In the meantime I was getting daily phone calls from their collection agency and they were threatening to foreclose on my property. Over ten days later, and after many phone calls from me to Flagstar, I received another letter in the mail stating that my hardship application was still missing information and now they asked for the letter from my roommate to be signed by myself as well ( which they should have just asked for in the first place ) and now they wanted my XX/XX/XXXX bank statement which I hadn't even received yet as it was only around the XX/XX/XXXX. I sent all the other documents they requested and again followed up with phone calls every morning and was told that they could see that documents were received but they did not know what the documents were or if they were sufficient that they had to be downloaded to my file then after 5 more days underwriting would review them and render a decision. Still all the while receiving collection calls and threatening foreclosure because by now I was 2 months behind in my mortgage payment ( XX/XX/XXXX and XX/XX/XXXX ). The following are email correspondence that I sent to Flagstar : XX/XX/XXXX email XXXX, I apologize for taking longer than expected to get you these documents. However, I was informed during my last phone all on Wednesday, that you were now requesting my XX/XX/XXXX tax return. Additionally, the hardship letter that you now asked to be signed was at my work and I was out sick with the XXXX XXXX XXXX last week and my first day back was graveyard shift on XX/XX/XXXX ( I have the doctor note, proof of sick time from work and a prescription for XXXX ). I hope that now you have all the documents that you need to assist me. I am under so much more duress and stress now that I am two months behind in my payments without any resolution. I really would appreciate your attention to this matter. I look forward to speaking with you at your earliest convenience. XX/XX/XXXX email Good morning, Last Sunday night/Monday morning I emailed another batch of requested documents. As I stated in my previous email, I was not aware these documents were requested until I made a phone call to you inquiring as to the status of my hardship application. I then called the hardship department Monday morning at XXXX XXXX and was informed that the documents had been received and were being downloaded to my file and that someone from the under writing office would call me within 5 days. Additionally, I was informed that XXXX was removed from my file without a reason or a name of the person replacing her. I had not received a call by Friday, therefore I called the hardship department again at approximately XXXX XXXX as I did not want to wait another weekend to have resolve. I spoke to XXXX who informed me that my file had been closed due to not receiving " requested '' documents which I informed her I had emailed on Sunday night/Monday morning and called to confirm that they had in fact been received. XXXX then advised me that, among other things, my hardship request had been closed for failure to provide documents that I wasn't even aware had been requested. She informed me that the XXXX tax return needed to be signed ( which was the first time I had been asked to do this ) and resent and that the previous letter from my brother/roommate now needed to state that there was no lease agreement and that he was my roommate and that I now had to sign this letter as well. I asked why no one had called to request this information and explained that no one was in touch with me to request the additional documentation. I feel like I am just getting the run around from your company. I have provided all requested documentation with due diligence and in a timely manner because I am aware that time is of the essence just to find out when I call in that something else is now being required ( i.e., a SIGNED hardship letter, XXXX tax returns, then SIGN XXXX tax returns, XXXX and XXXX bank statements in addition to the initially requested XXXX and XXXX bank statements, now XXXX 's bank statements, a letter from my brother/roommate that he pays rent, then the letter has to state that there is no lease agreement and we are roommates, then I need to SIGN the letter as well ). I was initially told at the end of XXXX that this process would take 7 days and not to send in a partial payment and now I am hearing words such as foreclosure and default and representatives asking me to make a full monthly payment. I don't understand what exactly your hardship department 's purpose is at this point other than creating additional hardship and duress. I have received no resolve only requests for additional documentation time and time again. When will my file be reviewed? When can I expect answers and stop receiving requests from your department? It is not my fault that your representatives are not properly asking for complete documentation and thereby prolonging my request and hardship. This seems very unprofessional to me as if you are not trying to assist me at all but rather make me lose my home by default. I feel I am being held hostage by all of these unnecessary frivolous requests that should have been requested properly initially. When I initially called to inquire about hardships I felt that Flagstar had a understanding and realization that people do experience undue hardship and specifically because you have a department set up to assist customers that find themselves in this way. I read your paperwork and you offered so many alternatives on how you could help. It was laid out so professional and welcoming. I was so relieved and felt that help was possible, in reach and just around the corner. Here we are nearly 8 weeks later and there is no resolve. Like I said, I feel that are creating additional hardship and unnecessary requests and holding my feet to the fire with threats of foreclosure. Where is your responsibility and accountability for dragging this out? That's right, there is none, you are a huge multi million dollar company and I am at your mercy. Please find attached the XXXX XXXX tax return and an updated letter from my brother/roommate now SIGNED by me as well. I have not received my XX/XX/XXXX bank statement yet. Hopefully, you can proceed without it since I have now sent you XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. XX/XX/XXXX email Phone calls : XX/XX/XXXX at XXXX XXXX XX/XX/XXXX at XXXX XXXX XX/XX/XXXX at XXXX XXXX XX/XX/XXXX at XXXX XXXX XX/XX/XXXX at XXXX XXXX The above calls are just the most recent ones made by me to flagstar regarding my hardship application and inquiring whether the most recent documents had been received. Not one time was I ever informed that my application was incomplete until I received a letter in the mail yesterday. All I've been told was that it took 5 days from XX/XX/XXXX to get the documents downloaded to my file and that, in fact, they had been downloaded, THEN underwriting would have another 5 days to review the documents and that it could then take 30 days for underwriting to render a decision. In all my phone calls to your representatives I was never informed that my application WAS STILL NOT COMPLETE. This is the most unprofessional company I have EVER had to deal with. With such an important fiduciary duty as servicing my mortgage loan and YET YOU OFFER a hardship program?! I can't fathom WHY? All you do is cause MORE HARDSHIP. I will be contacting the better business bureau and the consumer financial protection bureau about your seedy practices. I have borrowed money from my retirement account to cover my XX/XX/XXXX and XX/XX/XXXX mortgage payments and XX/XX/XXXX is being sent in the mail in a few days. You have absolutely ruined my credit now due to causing me to become 3 payments behind in anticipation of forgiveness by way of HARDSHIP. Where, in fact, you had NO INTENTION of rendering a decision and I don't see how you at this point ever intended to assist me. I have all of my calls recorded and have kept all of my correspondence. Your company will NOT come out of this unscathed. Additionally, the letter I received yesterday DOES NOT EVEN STATE what is missing from my hardship application at this point. You have the most ridiculous business practices of any company I have ever been involved with. You can't sell my loan fast enough and what's more unfortunate is that I can't even refinance now due to your reporting my late payments to the credit reporting agencies. The fees you have incurred for me are nothing more than theft and you have caused them to be incurred purposefully knowing that you had no intention of ever assisting me with this " hardship '' only creating one. You were probably hoping for me to become so far in arrears that I would lose my home so that you could foreclose on me. That couldn't be more obvious and easy to claim with all of your red tape, no customer service skills and very doubtful any hardship program to begin with. None of my emails were ever answered or addressed. I received a letter a few days later that my file was still missing documents. In the meantime I took a loan from my retirement account to pay XX/XX/XXXX andXX/XX/XXXX payments. I have still not made XX/XX/XXXX payment. I felt I had to do this because they were trying to foreclose on me and it seemed to me that were dragging this on purposefully to do just that. I was terrified and feared I would lose my home it I did not come up with the money. All of the customer service reps I spoke to XXXX, XXXX, XXXX and others were just giving me the run around. They never told me anything other than what is stated herein above.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-13

Antelope, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-12

Bohemia, NY

Trouble during payment process

Mortgage: Other type of mortgage

Complaint: On XX/XX/XXXX, I refinanced my home with Flagstar Bank to payoff a {$220000.00} and a {$340000.00} mortgages to create 1 first mortgage for {$580000.00} as stated on HUD1. Instead Flagstar Bank gave me a {$580000.00} mortgage on XX/XX/XXXX and never paid the {$220000.00} note they had outstanding on my home. All along I told them something was wrong but didn't know what since I could never refinance my home. Through a series of transactions Flagstar Bank was a ware of the defect yet never corrected it for over 10 years and through a series of assignments and transfers tried to disguise this egregious fraud, Finally XXXX XXXX trust / XXXX have toggled the mortgage on my home back and forth for the past several years in an attempt to defraud myself even further and now have filed foreclosure against my home without ever addressing this issue with myself. Flagstar attempted to close account because XXXX of these defects several years ago only to mask it through XXXX XXXX XXXX / XXXX NMLS # XXXX Attached is evidence and foreclosure complaint as well as response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-03-11

Fort Pierce, FL

Struggling to pay mortgage

Mortgage: VA mortgage

Complaint: I have tried repeatedly to obtain a loan modification have been asked for the same information three times and verified that they received it and it was what was requested the last time i was denied according to them due to the fact they stated that they were blocked on my telephone the only block that was on my phone ( it has bee turned off ) was annomoyous callers they have since been calling me on my business phone in spite of repeated requests to only call my home what kind of bank hides their caller id when dealing with a consumer they are attempting to supposedly help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response