FIFTH THIRD FINANCIAL CORPORATION

2017-11-22

Novi, MI

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information is missing that should be on the report
Company Response: Closed with non-monetary relief

Timely Response

2017-11-21

Augusta, GA

Fraud or scam

Money transfer, virtual currency, or money service: International money transfer

Company Response: Closed with explanation

Timely Response

2017-11-20

Itasca, IL

Opening an account

Checking or savings account: Savings account

Didn't receive terms that were advertised
Complaint: In late XX/XX/XXXX we received a letter from Fifth Third Bank advertising a {$250.00} bonus for opening a new Money Market account with the bank and depositing at least {$25000.00} in new money into the account. I initially attempted to set up an account on-line however I received an error message that the code on the bottom of the letter was invalid. After several attempts to open the account using different variations of the code ( upper case, lower case, is that an O or a XXXX ) I called the customer service number listed the Fifth Third website. The customer service representative had not heard about this promotion, however he made a number of attempts to input the offer code but got the same result that I had previously. He suggested we visit a local branch to resolve the issue. On XX/XX/XXXX we went to the XXXX, IL branch of Fifth Third and opened a new money market account and deposited over {$50000.00} in new money into the account. The bank representative attempted to use the offer code on the letter, but that did not work. She then tried using a generic offer code from an internal document in her possession, that did not work. We left the branch with confirmation of our deposit but no resolution as to the fate of our {$250.00} bonus. The bank representative said she would resolve our issue and inform us when it had taken place. To date there has been no communication from the bank and my calls have gone unanswered.
Company Response: Closed with monetary relief

Timely Response

2017-11-20

Atlanta, GA

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: My case was in 2011 where I had a checking account at 5th Third Bank, XXXX XXXX XXXX branch. I had the account connected to my XXXX account. I was making an international call on XXXX, which had enough money for that call. At that time I was not aware that XXXX automatically charges the debit card when the calling money runs out. XXXX did try to bill my card but it did not go through because I had insufficient funds in my account. The bank went ahead to charge me for overdraft and daily overdraft accumulation. I was n't working at that time since I had just moved to XXXX from XXXX. However, I tried everything in my power to resolve the issue with the bank to the point of selling XXXX XXXX but it never helped to stop the daily charges. I went to the bank to try and resolve the issue with the manager but he said " it was company policy ''. I am writing today because a XXXX XXXX XXXX, I suspect he works for a collections company at phone number XXXX contacted me about this issue and threatened to take me to court. They opened a case for me at their company case number XXXX and told me to settle for {$800.00}. I understand the overdraft just as I did then. I tried to resolve the issue then but the bank was only concerned with making money on a poor soul. I thought this was over the time the bank closed my account but here it is. I do n't think this is justice and fair. I need help on what to do or even legal representation if worse comes to worse. The bank did not pay for my XXXX credit. XXXX dropped the call because of insufficient funds. So, why do I have to pay $ 800+ on a product I did not consume? Please help, XXXX XXXX
Company Response: Closed with explanation

Timely Response

2017-11-20

Sarasota, FL

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Banking errors
Company Response: Closed with explanation

Timely Response

2017-11-20

GA

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: XXXX XXXX a Teller with malice and malicious intent berated and belittled me and accused me of fraud. She refused to allow me access to my checking ACCOUNT. The first teller I spoke to was preparing a cashier check for me with no issue. But this next teller XXXX XXXX had person intent on preventing me from access to my funds for personal reasons. This bank has issues with minorities and was sued in XX/XX/XXXX and lost for illegal activities related to XXXX and XXXX XXXX bank clients. This teller had several other options, she could have done a partial disbursement, but instead she decided to use condescending tone against me. No one called me or advised from the bank that there was any issue with my account. On XX/XX/XXXX I spoke to the bank manager regarding my account and he had no issue with me or my accounts. Then when I encountered this teller, XXXX XXXX, she looked at me and was determined to harm my by calling the corporate fraud department and filing a report without my consent or permission. From the time I arrived at XXXX XXXX to XXXX the teller XXXX XXXX left me in an office an took 3 or more personal phone calls on her personal cell phone. She came back into the office and said You are not going to get any money from me tonight. I do not feel comfortable give you any money XXXX requested onerous documentation from me that was not necessary and refused to allow me to speak to a manager. XXXX was determined to embarrass me and deny me access to my checking account, she was rude and unprofessional towards me. She spoke in a tone that was denigrating and she besmeared my reputation with the bank. She asserted that I was a liar, and lying about my identity although I have used this branch multiple times without incident. She determined that I was not going to have access to my funds and she repeatedly refused to explain why she refused to give me my funds in my personal checking account. XXXX for malicious reasons then proceeded to close or cancel out my accounts that had been open since XX/XX/XXXX without my permission or consent. I have paid off my loans, my accounts have never been overdrawn and I paid off my credit cards. Still this teller felt that I had to prove to HER prove to her where I make my living. At XXXX XXXX XXXX made contact with the Consume Fraud office minutes before they closed and added fraud hold to my credit card without my consent. This Representative of Fifth Third acted with malice intent towards me ( a minority ) purposefully placed a fraud hold knowing the Fraud department would be closed and I would have no way to know why my account was frozen. This teller placed this hold without my express written consent. I was basically reported to the bank fraud department as a criminal that had criminal activity. This teller could have chose other options, but she made a personal decision to report me and close all my account access. Now just before a holiday this bank has taken my funds and I will not be able to have a holiday with no funds with my family. This teller added a fraud hold to my checking account based on her own malicious intent without my consent and for no reason as there was no fraudulent activity This teller as a representative of Fifth Third Bank, used her job to purposefully and with malice restrict me from my own person funds.
Company Response: Closed with explanation

Timely Response

2017-11-20

Chicago, IL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: I received a credit report attributed to me ( my credit report ) from XXXX and XXXX. The gross errors are alarming together with the facts that I am falsely accused of an address I never had ; a bank account at a bank I never had an account ; a spouse listed which I never had ; a middle initial I never had ; a similar name to mine which belongs to someone else and has the same middle initial but a different middle name ; and the list goes on. It keeps listing a student loan outstanding. I never, ever even had a student loan or used one. And the list goes on.
Company Response: Closed with explanation

Timely Response

2017-11-19

Taft, OH

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with monetary relief

Timely Response

2017-11-17

Batesville, IN

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with monetary relief

Timely Response

2017-11-16

Etna, OH

Communication tactics

Debt collection: Credit card debt

You told them to stop contacting you, but they keep trying
Company Response: Closed with monetary relief

Timely Response

2017-11-16

Harrison Township, MI

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2017-11-16

Dexter Twp, MI

Struggling to pay your bill

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company won't work with you while you're going through financial hardship
Company Response: Closed with non-monetary relief

Timely Response

2017-11-16

Indianapolis, IN

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Company Response: Closed with explanation

Timely Response

2017-11-15

MI

Closing on a mortgage

Mortgage: FHA mortgage

Complaint: In XX/XX/XXXX we remortgaged our home with Fifth Third Bank. At the closing we were presented with a mortgage insurance. We were told that this was necessary. Our credit was not bad by any means. But we do own our own business and the debt ratio was a little high. ( we were told ). We were told that the mortgage insurance would drop off at 80 % automatically. Or five years which ever came first. I have called every year wanting to know when that would be and was told not to worry it is automatically. In XX/XX/XXXX, after numerous called and was given several different answers, was told that I needed to but this in writing. I immediately did so on XX/XX/XXXX. I called two weeks and was told that they did not get it so I re-sent it again on XX/XX/XXXX. I was told that they would go back and reimburse me. I called XX/XX/XXXX, XX/XX/XXXX and now XX/XX/XXXX. The last call I was told I would not be reimbursed and am still getting charged the mortgage insurance to date.
Company Response: Closed with explanation

Timely Response

2017-11-15

OH

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: I went to XXXX of XXXX in Ohio. I was interested in a vehicle they had there. When it came down to buying a vehicle I told them to run my credit one time to see if I could get approved if I could n't get approved from that one time pull then I was n't interested. So instead they sent it to 5 different companies to pull without my permission. I would like these taken of asap. I did n't authorize it.
Company Response: Closed with explanation

Timely Response

2017-11-15

Newcastle, WA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2017-11-15

Naples, FL

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: Charges for overdraft on transactions that were dated previous to a larger transaction and that happened XXXX to 5 Days preciously. Credit card payment posted on the XXXX/XXXX/XXXX by the credit card company and being charged on overdraft fee 4 Days later. No ryme or reason to how charges are posted other than they process large transactions first regardless of the date the transactions are received.
Company Response: Closed with monetary relief

Timely Response

2017-11-15

Concord, NC

Lost or stolen check

Money transfer, virtual currency, or money service: Traveler's check or cashier's check

Company Response: Closed with explanation

Timely Response

2017-11-13

Chicago, IL

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2017-11-13

FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: I have a XXXX credit card. They reported back in XX/XX/XXXX a balance of {$500.00}. It is now mid XX/XX/XXXX and they still are not updating the credit bureaus that the balance is XXXX. I spoken to them several times with no help.
Company Response: Closed with non-monetary relief

Timely Response

2017-11-13

Chicago, IL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Allegedly XXXX bought my mortgage in XXXX. I have yet to receive any statements in the mail. XXXX keeps calling my phone and hanging up. I filled out autopay fax form and sent it in with no response. XXXX fails all security setting. Site does not allow me to use a username name to login. They require me to fax stuff, it not 1980 anymore. And I get zero responses.
Company Response: Closed with non-monetary relief

Timely Response

2017-11-12

Magnolia, TX

Problem with a credit reporting company's investigation into an existing problem

Vehicle loan or lease: Loan

Problem with personal statement of dispute
Complaint: I received a late pay in XXXX ... I made a payment but due to the incorrect classification of the account the payment was returned. I was never notified by the bank. The following month I go online to make a payment and there are two payments due. I immediately made ( 2 ) payments to corrrect the mistake. It was reported to credit bureau a few days later so i called 5th Third back in the hopes of getting this removed with no success. I disputed the late pay with the bureaus as I did make a payment & the money was there. 5th Third then came back and instead of the one late pay added for more that were related to a payment deferment that was processed late. The action case off as very unreasonable and spiteful. I have contacted the company and disputed all the late pays with no success as of today.
Company Response: Closed with explanation

Timely Response

2017-11-12

Arlington, WA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2017-11-10

Clermont, FL

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: I deposited {$1000.00} into a Fifth Third account and paid a {$24.00} account fee solely for the purpose of establishing a trade line that would report as " Always Pays As Agreed. '' While I always paid the account on-time and as agreed, Fifth Third failed to properly report all on-time payments as well as the final account payoff to the major credit bureaus as agreed and as was the only purpose for the establishing of the accounts.
Company Response: Closed with explanation

Timely Response

2017-11-10

Chicago, IL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Conventional home mortgage

Complaint: I received a Jumbo loan in XX/XX/XXXX from Fifth Third Bank. It was a 7 year ARM. I have never been late, never missed a payment and in XX/XX/XXXX asked 53 whether they would refi my ARM into a 30 year fixed. I paid them the application fee, submitted all docs, incurred fees from my CPA and Tax attorney and book keeper to provide additional requested documents. My current payment is $ XXXX/month. The refi would have decreased the monthly payment, lower the interest and locked my into a 30 year fixed. 53 which is the current lender, pulled a hard score of a medium XXXX FICO. After the pull, it obviously went down a few points. I am a preferred bank account holder, which was required to qualify for the refi. It requires a minimum balance of XXXX. After reviewing the entire application, it was denied. Regardless of the fact that 53 is my current lendor and I pay XXXX a month, never late. What 53 did was assess the value of my loan at a ARM, induced me into filing an application, paying a fee, incurring additional fees to produce additional requested docs, pull a hard score ( lowing my score ), which makes it harder to reapply, and determine that the refi at a lower rate is a lower payment and 53 prefers to have my locked into the ARM at a higher rate. I am livid and feel I was misled. This is a fraudulent scheme and predatory. Locking me into a higher payment.
Company Response: Closed with explanation

Timely Response