FIFTH THIRD FINANCIAL CORPORATION

2017-12-21

Chicago, IL

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: I bank at XXXX Bank. My checking account was erroneously debited twice by my mobile phone company and when I realized the error, it was too late to stop the second charge so I was given a credit. In the meantime, because of the second charge ( which was {$510.00} ) my account went into overdraft and I was debited {$370.00} in fees. I called the bank on XXXX/XXXX/XXXX. I was told that the overage was n't my fault and that I would be credited the {$370.00} but that {$180.00} was still pending and I would have to call the next day for resolution. When I called on XXXX I spoke to a different associate and was told that the rest of the money could not be refunded. Both the associate and the manager at the Resolution Office told me that either had no way of knowing who I spoke to or what was promised to me. I countered with, " you are a financial institution, I find it difficult to believe that your associates do not note resolution attempts on customer accounts. '' I work for a financial institution and in fact I write policies and procedures for a living so I told the manager that I wanted to escalate it further or I would have to file with the CFPB for excessive fees and gouging. He put me on hold. After five minutes he came back and said that he had spoken to the first associate and that she acknowledged I would receive a full credit. Of course he lied when he said he could n't research the resolution issue. This is an unfair practice designed to deny customers of their rights while overcharging their customers with exorbitant fees. I should n't have to fight to receive fair treatment. XXXX XXXX XXXX Bank.
Company Response: Closed with monetary relief

Timely Response

2017-12-21

Indianapolis, IN

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response

2017-12-21

IN

Managing an account

Checking or savings account: Savings account

Banking errors
Complaint: On XXXX XXXX and XXXX XXXX, XXXX I was mailed letters from XXXX XXXX describing a balance due. Upon inspecting the letter it was discovered that rather than my name in the letter window, my entire social security number was listed on both letters received. Upon opening the letters it was discovered that my entire social security number was listed on the document. I reached out to XXXX XXXX when the letters were opened on XXXX XXXX and spoke to the customer care supervisor.
Company Response: Closed with non-monetary relief

Timely Response

2017-12-20

Mill Creek, IN

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: Fifth Third Bank has a deposit practice of " holding '' a deposit depending on account activity for up to 7 business days if you deposit a paper check. It is their policy to hold these funds regardless of funds availability by the sending institution. I was advised today that based on my account status, EVEN IF THE SENDING INSTITUTION VALIDATED FUNDS AVAILABLITY they would withhold the funds that had already cleared my bank account for UP TO 7 BUSINESS DAYS. Again, regardless of the funds being cleared and available for my account, they will not release the funds.
Company Response: Closed with explanation

Timely Response

2017-12-20

Columbus, OH

Problem with a credit reporting company's investigation into an existing problem

Checking or savings account: Checking account

Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: Closed with explanation

Timely Response

2017-12-20

South Florida, FL

Managing an account

Checking or savings account: Checking account

Cashing a check
Complaint: After changing my direct deposit I tried to do a mobile deposit, I was unable to I called the customer service and was advice that it was because of the type of account that I had and that I could change the account to activate the mobile deposit so I did. The closest branch from me is 10 miles Away I would not be able to get to the branch to deposit my payroll checks causing the account to go overdraft. Finally I was able to deposit the check and now they are putting a 14 day hold on the check. I deposited the check on Friday XXXX called on Saturday XXXX and was told that they would clear the check on Monday because I deposit the check after XXXX, Monday morning the check was still not cleared so I called and was told that the check would clear on Tuesday because Saturday and Sunday was not a business day. I waited on Tuesday the check was still not cleared so I called again and was told that it had a hold and would not clear until the XXXX I explained that I had no money available to me and that this was XXXX payroll and would not get paid again until the XXXX the banker told me to call on Wednesday and she would release the hold. Today I called spoke to the branch manager XXXX who now told me that he could not take to hold off I have no money XXXX is coming and I dont even have money to buy food to eat for the next 2 weeks until I get paid again let alone get gift for the kids I dont know how this can be legal
Company Response: Closed with explanation

Timely Response

2017-12-20

Duluth, GA

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Confusing or misleading advertising about the credit card
Complaint: In XX/XX/XXXX I filed for bankruptcy chapter XXXX which was discharged, and a chapter XXXX which was dismissed. I went to fifth third bank to reestablish my credit. They started me off with a second chance checking account and a secured master card, stating this would rebuild my credit if I paid my balances on time I would be eligible in two years apply for an unsecured credit card where my past bankruptcies would no longer be an issue along with a fair credit score. So on XX/XX/XXXX, I applied for an unsecured credit card and was denied because of my past bankruptcies. This was a total contradiction of what I was told four years earlier.
Company Response: Closed with explanation

Timely Response

2017-12-19

Kimball, MI

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-12-19

Glenview, IL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: Fifth third is reporting incorrect information and will not : 1 ) contact me ( they are trying to contact my WIFE! ) 2 ) remove the erroneous marks 3 ) fix the reporting 4 ) delete the negative reporting 5 ) DO anything! This very frustrating as this is my SECOND complaint now! I already submitted a complaint and they tried to contact my wife, not me. This is XXXX XXXX and 5th3rd needs to delete this off my credit as it is not correct.
Company Response: Closed with explanation

Timely Response

2017-12-19

South Lebanon, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-12-19

Clinton, NE

Problems at the end of the loan or lease

Vehicle loan or lease: Loan

Problem with paying off the loan
Company Response: Closed with explanation

Timely Response

2017-12-19

Mishawaka, IN

Getting a loan or lease

Vehicle loan or lease: Loan

Fraudulent loan
Company Response: Closed with non-monetary relief

Timely Response

2017-12-18

IN

Opening an account

Checking or savings account: Checking account

Unable to open an account
Complaint: I entered the 5th 3rd XXXX in XXXX, IN on XXXX/XXXX/XXXX to open a checking account and have some refunds from XXXX XXXX deposited into the new checking. The teller got me to banker who started off friendly and took my social security number and driver 's license. I told her I was trying to get {$11000.00} in XXXX XXXX refunds deposited into this new account. After that she was not friendly at all and became hostile towards the end of our conversation. She told me she would not open an account and did not provide any reasoning. I would like a written reason why I 'm being denied a checking account. I confirmed she did n't even run a XXXX inquiry. I believe she was trying to avoid compliance paperwork since the transaction would have been over {$10000.00}. While speaking with the banker she asked me why XXXX closed my 5th 3rd credit card on XXXX/XXXX/XXXX. I told her I did n't know that the letter just said business decision. Since I 'm entitled by the law to know why the account was closed I would also like a letter stating exactly why I was closed.
Company Response: Closed with explanation

Timely Response

2017-12-18

Georgetown, IN

Managing an account

Checking or savings account: Checking account

Problem accessing account
Complaint: Something has happened to my account. On XXXX XXXX, I lost my purse, which included my phone and my wallet. I contacted the bank on the to cancel my account. Since I no longer had a job anyways, I decided I would n't be opening another account. I was going to have to make arrangements for my checking account because it was over drawn. I was advised that I would need to visit a branch to do that, and at that time I closed out my savings account as well. I no longer have access to the accounts online and no one will answer any of my questions on the phone as to : A ) Why and how both accounts are right at or more than {$500000.00} overdrawn B ) Why did I get a statement on XXXX XXXX advising me that they were closing out all XXXX of my accounts. I do n't know what has happened or how any of this has happened, and now I 'm running into problems verifying my identy online with ANYTHING XXXX XXXX XXXX, even the XXXX XXXX Please help!
Company Response: Closed with explanation

Timely Response

2017-12-18

Riverview, MI

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Hi, as of XXXX XXXX I switched to XXXX XXXX XXXX XXXX from XXXX a XXXX XXXX because XXXX keeps sending invoices, 5/3rd Bank ( my mortgage holder ) keeps paying XXXX Home Owners Insurances. XXXX XXXX and XXXX XXXX XXXX is all I Need! I can send you a video of me signing the XXXX cancellation ( XXXX XXXX, XXXX XXXX paper work at XXXX XXXX I tried to cancel XXXX XXXX + XXXX XXXX and It still is NOT corrected ) and my Escrow still shows 5th3rd paying XXXX HOI 's as well as an increase of about {$1000.00} on my XXXX XXXX policy that XXXX tells me is only $ XXXX but 5th 3rd projects to be $ XXXX??? Do they get to keep the {$820.00} just because they project the cost to go up when XXXX tells me they have no plans to increase my payment?? And How can I get this multiyear problem solved?
Company Response: Closed with explanation

Timely Response

2017-12-17

Atl, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: There are various Inquires showing on my three credit reports that I have not apply for credit at. I contacted the companies with written letters asking that they be remove due to possible fraud. I have received no positive results. I then contacted the three credit agencies with two attempts to have them removed without positive results.
Company Response: Closed with explanation

Timely Response

2017-12-15

NE

Charged fees or interest you didn't expect

Payday loan, title loan, or personal loan: Title loan

Complaint: XX/XX/XXXX I paid off our auto loan with Fifth Third Bank using the final coupon from the coupon book given at the time the loan was started. This vehicle was paid off 14 months ahead of payment schedule. The date of final payoff in the coupon book is XX/XX/XXXX. I waited for 2 months to receive the title. The first part of this month ( XX/XX/XXXX ), I called Fifth Third Bank. I did not get the name of the person I talked to. I was told that even though I paid the loan off 14 months early, I still owed {$96.00} plus {$.00} interest per day until that was paid. I asked why if I had a coupon book, and I made the final payment based on the payment schedule, why would I owe more. I was told the coupon was simply an estimate and at the time of a final payment I would be advised the additional amount owed. My complaint is twofold - ( 1 ) I was not advised at the time the loan was taken out there might be more owed than what showed on the coupon book & ( 2 ) if this is valid, why when the bank received my final payment would they not advise by letter or telephone call that there was more owed -- I had to make the call 2 months later which increased the final amount owed ( if this is a legal way of doing business )? We have had many auto loans and never have dealt with such a underhanded way of doing business. Any auto loan we have had, once the final designated payment was made, a clear title was sent out immediately. I finally received a letter from Fifth Third Bank which indicates the amount owed and that {$.00} interest would be added daily until they received the final payment. I want anyone who deals with Fifth Third Bank to know that you can not trust their business practices. And I would like to know if I have any right to recover the {$96.00} plus {$.00} day interest accrued on my loan.
Company Response: Closed with explanation

Timely Response

2017-12-15

Glenview, IL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2017-12-15

Plymouth, FL

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Confusing or misleading advertising about the credit card
Complaint: I did a 0 % balance transfer on one of my credit cards. The card had a XXXX balance prior to this transaction. I paid the first month 's minimum payment and then on the second statement after the balance transfer I was charged {$1.00} in interest. I called and spoke with two representatives at the bank and they both indicated that the 3 % balance transfer fee was not paid off after the first statement so now that fee is treated as a purchase. So the bank is charging me interest on a fee that they charged me. The bank is indicating that if the fee is not paid completely after the first statement it becomes the equivalent of a purchase. This is not indicated anywhere in the literature. Every time I 've done a balance transfer with any other card the transfer fee becomes part of the 0 % interest. Obviously it 's not the {$1.00} I 'm worried about, its the principle that the bank is charging me interest on the fee that they charged me as if it were a purchase. This seems to be a very poor way of doing business.
Company Response: Closed with monetary relief

Timely Response

2017-12-15

Chicago, IL

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: On XXXX/XXXX/XXXX my account was overdraft XXXX and i was fee of XXXX dollars on XXXX/XXXX/XXXX i was fee again for XXXX dollars with no notifications where i have checked on my account to receive notifications. on XXXX/XXXX/XXXX i was fee again for XXXX dollars XXXX was fee again for XXXX dollars on XXXX was fee again for XXXX dollars XXXX was fee again XXXX dollars XXXX was fee again XXXX dollars I went to my fifth third bank branch to see if this can be forgiven knowing that i have a good credit standing, i paid off their car loans that was with them with a 5 % apr.
Company Response: Closed with explanation

Timely Response

2017-12-15

Cleveland, OH

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2017-12-15

Naperville, IL

Problem with the payoff process at the end of the loan

Payday loan, title loan, or personal loan: Installment loan

Company Response: Closed with explanation

Timely Response

2017-12-14

Elmwood Park, IL

Managing an account

Checking or savings account: Other banking product or service

Banking errors
Company Response: Closed with explanation

Timely Response

2017-12-14

Fort Lauderdale, FL

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response

2017-12-13

Sanders, KY

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened to sue you for very old debt
Complaint: To Whom It May Concern : My complaint involves the company XXXX XXXX XXXX XXXX, a debt collection company who has regularly engaged in unethical business practices. My experience with them is recent, XXXX XXXX, XXXX - I had a voicemail ( and have saved ) to call their offices. The number they called me from is XXXX. It was an automated message that states, " Urgent voicemail message. We have sent multiple correspondences with no response and it is currently past the compliance period. Continued failure to respond can result in our recommendation of escalation without your personal statement being included. Please contact us at XXXX. '' When you call the line you ca n't get a live person and you are forced to leave a voicemail or hang up. I decided to leave a message because I had no idea what this voicemail was in regards to. A gentleman who said his name is XXXX XXXX called me from the number XXXX, which is a XXXX, Ohio area code. He stated that I owe money from an old bank account through 5/3 Bank. He did not give me the amount that I owed and I hung up with him and called 5/3 Bank. It is true that I used to bank with 5/3, from the XXXX 's until XXXX. I closed the account on XXXX XXXX, XXXX ( confirmed in a recorded call to 5/3 ) after moving from Ohio to Florida because they only had one branch location and I opened a new account with a different bank. I spoke to a collections specialist at 5/3 who stated that my account showed a XXXX balance and that even if I did owe the bank, the debt was so old they could no longer tell me how much the balance was. 5/3 also stated that at that time they used a company called XXXX for debt collection and they went out of business. 5/3 Bank does not employ the XXXX XXXX XXXX to collect debt on their behalf. I called XXXX back and let him know all of this and he insisted on calling 5/3 Bank while I was on the phone. There is no way for me to confirm that he really called 5/3 Bank. What I can tell you is that he has my social security number, my old checking account number, and an address in XXXX that I do not reside at. The person that XXXX called stated that at one time I did have a balance at 5/3 Bank, but again, no amount was stated and then XXXX hung up on them. XXXX then told me that at this point it 's an ethical issue and that he would settle this account for around {$230.00} but I actually owe {$300.00}. He said that I could be reported to the Chex system if I did not pay this and be reported to the credit bureaus. He then stated that if I did n't settle my account today ( this particular call took place on XXXX/XXXX/XXXX ) that interest and fees would add up to over {$600.00}. I asked for him to send me something in the mail with documentation from the original creditor ( 5/3 Bank ) because I needed to see something in writing, especially after my conversation with 5/3 Bank who advised me NOT to pay him and did use the word " scam ''. Again, this is recorded and can be proven. XXXX refused to mail me documentation and said he had already mailed me something and we were past the point of compliance. I was able to get him to agree to email me documentation. I did bring up that IF I truly did owe this debt, it was past the statue of limitations and this debt is considered time-barred. He then told me that in Florida that XXXX had changed and that even though it 's 5 years now it used to be longer and I fall under the old XXXX so they can come after me. I told him I was going to speak to an attorney about this and XXXX said he 'd be happy to speak to them too but that I needed to pay this now or I have 24 hours to pay them at most before they go after me. I have since called 5/3 bank and a woman by the name of XXXX has been assigned to my case. She specifically told me ( and again, another recorded call that can be pulled ) that even if I owed them at one point they can not see what the amount was because it 's so old. She then told me that they have asked XXXX XXXX to quit collecting debt on their behalf ( their legal department is now involved ) so clearly I am not the only one having this issue. XXXX is the one that told me XXXX went out of business and then a year or so ago this XXXX XXXX XXXX popped up trying to collect on really old debts. She also called them a scam and told me to avoid their calls. I forwarded her my letter sent from XXXX via email and she said she was passing it to their lawyers. I have also spoken now to 2 different attorneys - one in Florida and one in Ohio. Both advised me to not pay this guy and BOTH called the XXXX XXXX XXXX a scam. They both confirmed that XXXX is full of it when it comes to the SOL ( which does n't even fall in Florida because I did n't open the account there ) and that he is engaging in unethical business practices. The Florida attorney looked up the address they provided which is n't even a real office building. Their website is " under construction '' and their are law suits in Illinois against this firm. I want them to quit calling and threatening me. Further, I know I am not their only victim and this needs to stop. I am also reporting to the attorney general 's office in both Ohio and Florida.
Company Response: Closed with explanation

Timely Response