FIFTH THIRD FINANCIAL CORPORATION
Consumer Complaints
There are over 5922 complaints on file for FIFTH THIRD FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 71
2017-12-13
IN
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: On XXXX XXXX XXXX leading on into XXXX XXXX XXXX my Fifth Third checking account was overdrawn. During this time 5 very small transactions went through my account as verification of that account. These transactions were from XXXX and XXXX XXXX. I use these services to send money to my sons in college. The amount of these withdrawals were {XXXX}, {XXXX}, {XXXX}, {XXXX} and {XXXX}. These five small withdrawals total {XXXX}. Fifth Third charged me {XXXX} for each of the above transactions. So {XXXX} ended up costing me {XXXX} in overdraft fees. Oh and after you verify what the exact amount of the withdrawals are XXXX and XXXX XXXX deposit those small funds right back into your account! So a withdrawal for 1 penny cost me {XXXX0}! When I called Fifth Third the lady I spoke to said their system only allows the reversal/reimbursement of {XXXX} in fees over the entire lifetime of the account. Seriously? I do n't think I believe that statement. So she did actually reimburse {XXXX} but where is the other {XXXX}? I 'm very upset about this matter and am seriously thinking about closing my accounts at Fifth Third and just moving all my money to XXXX XXXX banking. I 'm attaching photos of the transactions and all the fees added to my account. I 've never even heard of a bank that charges overdraft/return check fees on an amount less than a dollar. Oh and one more thing ... the lady I spoke to on the phone was very XXXX.
Company Response: Closed with explanation
2017-12-13
Riverside, CT
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-12-12
OH
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: I received an credit offer from Fifth Third Bank at zero interest good through XX/XX/XXXX and on XX/XX/XXXX I went to my Bank and accepted the offer.
Since accepting the offer I have to go into the bank and have them reverse the interest charges and they ca n't seem to resolve the issue and I 've spent countless hours trying to resolve the situation.
Company Response: Closed with monetary relief
2017-12-11
Louisville, KY
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Problem getting a working replacement card
Complaint: I called XXXX XXXX on XX/XX/XXXX after I made a payment on the card because I saw a {$14.00} charge that I had not made. A dispute was filed on the charge and the card was cancelled to prevent any other fraudulent charges from being made. A new card was to arrive in 5 business days. My new card still had not arrived on Saturday, XX/XX/XXXX so I called once again and they I had called on Wednesday, XX/XX/XXXX, which I most definitely had called on XX/XX/XXXX as that is the day my payments are due each month. I called today, Monday, XX/XX/XXXX as my new card had arrived and I needed to activate it. However, the entire account has been blocked while they work on the dispute. This was not mentioned the first time I called on the XX/XX/XXXX nor the second time I called on the XX/XX/XXXX. They have said they are expediting it and I should hear back in 24-48 hrs. However, that is unacceptable as I have purchases that need to be made, including prescription medication and will be traveling back home for the holidays shortly.
Company Response: Closed with explanation
2017-12-11
Lithonia, GA
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Closed with explanation
2017-12-10
Chicago, IL
Confusing or missing disclosures
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: XXXX XXXX, XXXX Fifth Third Bank and Banker XXXX XXXX at the XXXX Bank, XXXX, IL Previously known as Legacy No. XXXX and cfpb XXXX. XXXX, XXXX XXXX XXXX ; XXXX XXXX ; XXXX XXXX with the Office of the President, XXXX XXXX Operations Center, XXXX XXXX XXXX, MD XXXX, XXXX, OH XXXX - not honest services.
Company Response: Closed with explanation
2017-12-08
Broomfield, CO
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with monetary relief
2017-12-08
Charlotte, NC
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-12-07
Grosse Ile, MI
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Hi, My last complaint # XXXX is the same reason for this one ...
To summarize : As of XX/XX/XXXX I canceled my previous home owners insurance with XXXX and went with XXXX home owners insurance. How ever the Mortgage company " 5th 3rd Bank '' keeps paying both companies for the same home. I got reimbursed from XXXX most of the money in XX/XX/XXXX but 5th 3rd Bank has once AGAIN paid both companies and the escrow account is a mess. I will do my best to refinance to a better Bank ASAP.
XXXX XXXX XXXX
Company Response: Closed with non-monetary relief
2017-12-07
Flower Mound, TX
Improper use of your report
Vehicle loan or lease: Loan
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2017-12-07
Boca Raton, FL
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: Closed with explanation
2017-12-07
Indianapolis, IN
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Complaint: There were not appropriate categories to choose from and I was forced to choose something, so I apologize for that upfront.
In XXXX 2017, my husband 's ex wife subpoenaed information from Fifth Third Bank related to his bank accounts. We have an account together, so she received financial statements from that account. My bank also sent the " signature card '' from that account, which was created when I opened the account ( as an individual account ). The account contains a lot of my personal information, including the date the account was opened, my mother 's maiden name, and my social security number. No information was redacted.
I had previously notified Fifth Third that I am not a party to the case. While I understand why the bank statements were released, my social security number is completely irrelevant and personal, and should have been redacted.
I tried to resolve this with Fifth Third Legal and customer service to no avail. Customer service will only advise me that the matter is " closed ''. Legal will only speak to an attorney.
My husband 's ex wife now has my social security number, and her attorney has released copies of the signature card to numerous individuals. This could be very damaging.
Company Response: Closed with explanation
2017-12-06
Coral, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Company Response: Closed with explanation
2017-12-06
Louisville, KY
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Difficulty submitting a dispute or getting information about a dispute over the phone
Complaint: Misleading / omitted information about working with the mortgage co on loan modification as related to credit reporting. Just informed during modified payment trial period of 3 months mortgage co ( 5th. 3rd. bank ) continues to report account delinquent and also holds payment and does not apply to mortgage payments for 3 months. During this time we are still considered delinquent. We were unaware of this. Under false impression, credit reporting would not be un-favorable and that we would not be penalized while working with mortgage co. Started working with mortgage before late 30 days - XX/XX/XXXX. Get different information from mitigation department case workers. This 3 month trial period ends in XX/XX/XXXX. Thought mortgage co preferred immediate communication and loss mitigation instead of repo. Told this process was favorable for us and mortgage co. Not so! Not informed of this until today XX/XX/XXXX. Not fair. They refuse to give us documentation of all communication while processing this agreement without a subpoena Thus protecting themselves from mis -guidance or lack of information during this process on their part.
Company Response: Closed with explanation
2017-12-06
Green Acres, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-12-06
Cleveland, OH
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with non-monetary relief
2017-12-06
Indianapolis, IN
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with non-monetary relief
2017-12-06
Bethel, OH
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with non-monetary relief
2017-12-05
Chicago, IL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Money was taken from your account on the wrong day or for the wrong amount
Company Response: Closed with explanation
2017-12-05
Rockford, IL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2017-12-04
Alliance, OH
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-12-04
Succasunna, NJ
Incorrect information on your report
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-12-03
Rochester, OH
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: In 2004 we were encouraged by a loan officer we knew well at XXXX XXXX to take out a home equity line of credit. XXXX -- no appraisal, no verifications. We actually did 4 more equity lines!! Interest rates increased, values fell!! We retired & have had difficulty paying on these lines although somehow we do it each month. We have begged XXXX for help -- loan modifications ( lower interest rate, reduction in pricipal ) Something!! They acted like they wanted to help but could only offer a possible short sale -- we live off the rent incomes -- how could that possibly help? Please no response from XXXX XXXX, Office of the President -- she has been NO HELP WHATSOEVER!!! Now we receive a letter from XXXX, XXXX XXXX saying our equity line is available & open to use!! WHAT IS WRONG WITH YOU PEOPLE AT XXXX????
Company Response: Closed with explanation
2017-12-03
Atl, GA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Company Response: Closed with explanation
2017-12-01
Chicago, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: 1 ) In XXXX XXXX I opened a mortgage with XXXX XXXX. The payments were {$2600.00} of which {$680.00} was for a real estate tax escrow.
2 ) In early XXXX XXXX raised the mortgage payment to {$3300.00} with the escrow payment increasing to {$1400.00} ( an increase of 100 % for an annual total of {$16000.00} into escrow ). I immediately protested this escrow assessment.
3 ) The tax history of the property is as follows : XXXX : {$10000.00} Paid in Full XXXX : {$10000.00} Payment History XXXX : {$8200.00} Payment History XXXX : {$8000.00} Payment History XXXX : {$7700.00} Payment History 3 ) Even in the highest years of the taxes ( XXXX ) the escrow amount demanded was 62 % higher than the taxes. This is well beyond the amount allowed in the mortgage escrow agreement.
4 ) In XXXX XXXX XXXX XXXX stated in writing ( Please see EXHIBIT D ) that they had corrected the escrow amount, waived late charges and had not made any negative credit reports.
5 ) At around the same time XXXX XXXX transferred the servicing of the loan to Fifth Third Bank, whereupon I re-directed my automatic payments to Fifth third.
6 ) Fifth Third did not accept the first XXXX payment from my account at XXXX stating that it did not match their records. It was at this time that I discovered that apparently XXXX XXXX had not done any of the things it said it did in EXHIBIT D before they transferred the servicing to Fifth Third.
7 ) Since the transfer of the servicing to Fifth Third I have made all payments to Fifth Third including manually sending them the payment that they refused from the XXXX EFT. I further paid an amount that they said was needed to adjust my escrow account per their calculation of the escrow. Please see EXHIBIT F.
8 ) Since the transfer of the servicing, Fifth Third has not applied a number of payments to the mortgage. Apparently, ( and I never received any explanation of this in writing ) they put my payments in an account called " unposted funds '' and when the amount in that account reached the XXXX XXXX unadjusted payment, they then applied the funds to the mortgage.
However, in one instance they actually returned funds in that account after deducting a payment. Here again, I promptly returned the funds that they returned to me.
9 ) I have received monthly notices of default and foreclosure from Fifth Third and monthly statements showing amounts due as high as over {$13000.00} even though I have made all payments and they have money in the " unposted funds '' account.
10 ) Throughout this period I have never received any kind of explanation of how Fifth third has put me in this position. Nor any explanation of exactly what they believe to be what they need from me. I even wrote to a senior officer ( see EXHIBIT I ) and received no response.
11 ) To illustrate the absurdity of the situation, EXHIBIT J is a letter from Fifth Third stating that I must pay {$3400.00} in delinquency, which appears to be the amount of one of the unadjusted XXXX XXXX payments, plus a late fee ( supposedly waived ). Exactly one day prior to EXHIBIT J they sent a mortgage statement ( EXHIBIT K ) saying that I owe {$13000.00}.
Company Response: Closed with explanation