FIFTH THIRD FINANCIAL CORPORATION

2018-10-04

OH

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: I was XXXX on XX/XX/XXXX17 and the following month 's XXXX payment of {$730.00} was stolen while the only card for the account was in my property at jail! How is that even possible .... Further more when I got out a year later they refused to refund the money cause it was over 90 days. I had the only card locked and protected by XXXX county 's finest ( the XXXX county sheriff 's department ) How could anyone get access to my account? How I understand it all this time later is there was a prepaid card issued and the funds stolen that way. but how can they issue me a card and I not know it.
Company Response: Closed with monetary relief

Timely Response

2018-10-03

Cambria Heights, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-10-03

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Company Response: Closed with explanation

Timely Response

2018-10-02

Chicago, IL

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-10-02

Niverville, NY

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with non-monetary relief

Timely Response

2018-10-01

El Dorado Hills, CA

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response

2018-10-01

Seneca, SC

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: We have a mortgage wtih Fifth Third Bank. Our taxes and home owners insurance are paid from our escrow account. Our home owners insurance payment was due on XXXX XXXX, 2018 for the amount of {$600.00}. Around XXXX XXXX, 2018, we received a letter in the mail from our insurance company stating that our policy coverage was cancelled due to non-payment. On Monday XX/XX/XXXX, I called Fifth Third Bank 's insurance department to notify them of the letter we received. The representative asked for the number to our insurance broker. I was told that insurance companies usually have a grace period and that the premium payment could be sent overnight if needed. I was then instructed to call back on Friday to verify that the problem had been resolved. We were unable to call back that Friday but called back Monday XXXX XXXX, 2018. I spoke with the same representative and the payment still hadn't been sent. I was instructed to call our insurance broker for Fifth Third Bank. My husband called the insurance broker on XX/XX/XXXX. The broker told my husband that Fifth Third needed to contact the insurance company. I called Fifth Third 's insurance department that same day and spoke with a different representative. I told him that the insurance broker said that Fifth Third needed to call our insurance company and provided the representative with the insurance company 's phone number. The representative called back later on XX/XX/XXXX and left a voicemail stating that he talked with our insurance company about reinstating our policy, and received the invoice for the premium payment to the insurance company. On Thursday XX/XX/XXXX, we received a refund check in the mail from our insurance company for {$600.00}. I contacted our insurance company on XX/XX/XXXX. The customer service representative verified that our policy had been cancelled for non-payment. I inquired about the premium payment and she stated that it had been received beyond the grace period and that the policy couldn't be reinstated. She directed me to call our insurance broker. I called our insurance broker on XX/XX/XXXX for a new insurance policy. On XX/XX/XXXX, I also called Fifth Third Bank 's insurance department and ask to speak with the supervisor to complain about how our insurance was handled. I was told that the supervisor was unavailable at that time. The supervisor called me later and left a voicemail stating that our account was being looked into and that we would be contacted. We haven't heard anything from the supervisor since the voicemail. Meanwhile, we have a new insurance company. The coverage began on XX/XX/ 2018 with a premium payment of {$680.00}, a {$77.00} increase from our original insurance payment of {$600.00} that was due on XXXX XXXX, 2018 and was supposed to be paid from our escrow account.
Company Response: Closed with monetary relief

Timely Response

2018-09-28

Taft, OH

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-09-28

Columbus, OH

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2018-09-28

Mason, OH

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: Closed with monetary relief

Timely Response

2018-09-28

Chicago, IL

Managing an account

Checking or savings account: Checking account

Problem making or receiving payments
Company Response: Closed with explanation

Timely Response

2018-09-28

Key Biscayne, FL

Struggling to pay your loan

Vehicle loan or lease: Loan

Lender trying to repossess or disable the vehicle
Complaint: My vechile was repossessed by XXXX XXXX XXXX XXXX and the vechile has since been redeem. However the vechile has damages and their are fees associated with the towing process and additional fees has been added to my loan but since the discovery of damages to my vechile I have no intention of paying those fees nor any repairs to my vechile.
Company Response: Closed with explanation

Timely Response

2018-09-27

Plattville, IL

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Complaint: My card was charged {$38.00} by XXXX XXXX, XXXX XXXX branch fraudulently and 53 bank did not redeposit that amount like their representative told me during our conversation. Instead, an additional ( and magical ) {$1.00} appeared in my checking account the next day. So, I am assuming that its the bank that has done the fraud and not the store.
Company Response: Closed with explanation

Timely Response

2018-09-27

Hoffman Est, IL

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response

2018-09-27

Georgetown, IN

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: On Monday, XX/XX/2018, I opened a checking and savings account with Fifth Third Bank. I opened the checking account with this specific bank because I recently graduated college and received a job opportunity where my current bank has little to no offices. I wanted a bank that had branches in my home state and new location as I stated when I opened the account. On XX/XX/2018 I also received my rent deposit check from my college landlord ( I am a recent graduate ) for {$500.00} and deposited it via mobile banking that evening. The check was out of state, since I went to college out of state. On Friday, XX/XX/XXXX, I received two letters from Fifth Third Bank dated XX/XX/2018. The first letter was a letter stating " Error in recent deposit '' Error description : " Non-negotiable ''. The letter also had my last name spelled incorrectly. No other explanation was on the check. The second letter I received on the same day, but was made out for XX/XX/2018, was a notice of account closure. In the later it does not state that it was the check that caused this it, the reasoning was " The activity that caused the account closure may be reported to an inter-bank consumer reporting agency, which could impact your ability to open accounts at financial institutions in the future. '' After receiving these letters I went to fifth third early Saturday morning, XX/XX/2018. I spoke with the same man who opened my account he said they probably just flagged the check being from another state but it will be taken care of by XXXX XXXX Monday, XX/XX/2018. I called him around XXXX XXXX XX/XX/XXXX and he said he was not having luck so he would have the branch manager look into it. I still was not given a clear explanation only guesses on why this was happening. I decided to call the 800 number given on the letter. I spoke with a customer service representative and she stated the check was NSF and the only way to get it all resolved if I personally got the my landlords bank statements and sent them in MYSELF to Fifth Third proving that she had the funds. I spoke with my landlord who contacted her bank and she does in fact have the funds. She asked for my banks contact information and her bank, XXXX XXXX XXXX, would contact Fifth Third. XXXX XXXX did contact Fifth Third Directly with the statements and stating the check was meant for me and my landlord had the funds. Fifth Third made NO EFFORT to contact my landlord or XXXX at all throughout any of this that I am aware of. I went into the actual branch on the same day XX/XX/XXXX, spoke with the branch manager. His story did not add up with costumer service. He had been also working on the case and was told that the lady she have just flagged the check and contact me directly before shutting down my account. He also said that since XXXX was contacting them that he would just need his regional manager to approve this and it would all be taken care of. On Tuesday, XX/XX/XXXX, I had not heard anything from Fifth Third and contacted the branch manager. The branch manager said he was waiting on a few phone calls and it will be taken care of. On Wednesday, XX/XX/2018 I still had not heard from Fifth Third Bank. I call the 800 number again. I spoke with a woman and she told me that everything I had been going through does not count. I had to be the one who delivered my landlord 's bank statements and XXXX could not be the one who delivers the bank statements. I told her I personally would not give out my bank statement that XXXX has already sent out a certified bank statement showing she has the money and the check was meant for me. After saying that she said XXXX would still have to send them to myself then I would have to send them to Fifth Third. I asked to speak with her manager and after being on hold about 30 secs was hung up on. After this I decided to go into the branch again. The branch manager told me he had given XXXX 's number and all the information to multiple people and was still waiting since Monday. I decided to close my account.
Company Response: Closed with explanation

Timely Response

2018-09-26

Helt, IN

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: On XX/XX/2018 my checking account was hacked in amount of {$440.00}. 00 and credit card was hacked in amount of {$500.00} by someone using XXXX App. 53rd Bank Fraud Department alerted me. Filed a verbal claim at that time. Went to bank an put a stop on both accounts. Fraud Department denied my claim said it was my fault. So I filed a dispute an they denied it. Saying they could not determine I didn't give the hacker my account information. My next action law suit.
Company Response: Closed with explanation

Timely Response

2018-09-26

Chicago, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-09-26

Chicago, IL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-09-25

Lk Buena Vis, FL

Confusing or missing disclosures

Money transfer, virtual currency, or money service: Traveler's check or cashier's check

Complaint: Fifth third bank has placed a hold on a certified check/cashiers check that has certified funds. I called them and was advised they can do nothing about the hold. this is a violation of Regulation CC for funds availability where certified funds checks should be available the next business day. I have also cashed/deposited this same exact check there before and it has cleared with no problems.
Company Response: Closed with explanation

Timely Response

2018-09-25

Boger City, NC

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-09-24

South Point, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-09-24

Las Vegas, NV

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Company Response: Closed with non-monetary relief

Timely Response

2018-09-24

Council, NC

Struggling to pay mortgage

Mortgage: VA mortgage

Company Response: Closed with explanation

Timely Response

2018-09-21

MI

Took or threatened to take negative or legal action

Debt collection: Other debt

Threatened to sue you for very old debt
Complaint: I was threatened and told that i had to give my banking info so they could take {$200.00} and then {$100.00} biweekly until the sum of {$1000.00} was paid. This debt was for a closed bank account I had in the past but I only owed this bank {$140.00}. They said my payments would be reported to the credit bureau but it never was.. infact another agency tried collecting for this account a year later.
Company Response: Closed with explanation

Timely Response

2018-09-21

Nashville, TN

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response