FIFTH THIRD FINANCIAL CORPORATION

2018-10-12

Carver, MA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I have previously submitted a complaint to XXXX about Fifth Third Bank. I originally had an escrow evaluation with a lot of incorrect information including projected city tax payments to a city that I do not live in. These incorrect items, and some legitimate increases caused my mortgage to increase by almost {$600.00}. We tried to get the bank to re-evaluate our escrow statement without including this projected payment to a town that we do not live in. Since this projected payment came during the month of XX/XX/XXXX ( the month after they did their evaluation of escrow ) it showed as a projected amount that we would be paying and therefore took the amount out of our cushion. I have repeatedly asked representatives from Fifth Thirds Bank to provide me with documents that clearly show that there is no payment or projected payment coming out of my escrow account. They have continued to provide me contradicting information and statements. They have provided an account statement that shows our account is projected to pay the town of XXXX in XX/XX/XXXX, but then they tell me that it is not debiting my account and send my a spreadsheet that shows the money has not been deducted. I asked for them to rerun the escrow analysis once the month of XX/XX/XXXX had expired so that our account would no longer be projected to lose the {$1200.00} to a city tax that I do not live in. I am not sure if they can not truly understand what I am explaining or if they are just trying to act like the do not understand. They have told me that they can not rerun the escrow analysis since it was rerun in XX/XX/XXXX. This needs to be rerun, because when they projected XX/XX/XXXX, they would have projected my account to be {$1200.00} short since it was showing as a projected payment on the escrow analysis. I have spoken with multiple representatives from Fifth Third Bank, and all but XXXX have been rude, yelled at me, and spoken down to me. I am thoroughly displeased with the service that I have received and the lack of cooperation that I have been shown. I had to file the first complaint just to get them to look at the original complaint that showed me paying 2 mortgage insurances on top of the extra city tax to a city that I do not live in. I will attach the last escrow statement that clearly shows a projected payment to the town of XXXX even though there are 4 previous quarterly payments to the XXXX XXXX XXXX. The account statement that I have been provided shows that we have paid 4 quarterly tax payments to the XXXX XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX. My projections for next year show that we are projected to pay the XXXX XXXX XXXX 4 quarterly payments as well, so this would clearly be a 5th payment that we are not responsible for. I am being told to just ignore what is documented in the account statement. I believe that this is a tactic that Fifth Thirds could possibly be using on large numbers of other mortgage holders at their bank in an attempt to collect money off of interest. I would believe that this practice would be at the very least looked at as unethical, and worse case could be illegal.
Company Response: Closed with non-monetary relief

Timely Response

2018-10-12

Galena, OH

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with the interest rate
Complaint: The lending bank charged me higher interest than agreed upon. My loan was for XXXX at 4.74 % interest rate. loan was originated in XX/XX/XXXX and paid off the loan by XX/XX/XXXX. They charged my {$1300.00} as interest. But according to the loan calculators it should be less than {$900.00}. If we look at the attached loan amortization schedule that they sent me, the interest charged keeps increasing in certain months although I have been paying down the principal.
Company Response: Closed with explanation

Timely Response

2018-10-12

Belleair Bch, FL

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Problem accessing account
Company Response: Closed with explanation

Timely Response

2018-10-11

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with non-monetary relief

Timely Response

2018-10-11

Nyc, NY

Closing an account

Checking or savings account: Other banking product or service

Can't close your account
Complaint: I have repeatedly attempted to close ALL of my accounts with Fifth Third, including filing a CFPB report after my grandparents, who are not associated with the account, received personal account information about my account. I am not sure why 5/3 is unable to close my accounts but I want ALL ACCOUNTS CLOSED. I submitted my initial request to close my account in XX/XX/2014 and they still are not closed. I feel as though 5/3 is fraudulently maintaining my account. There have been several requests for accounts to be closed and they will not close them. I'm really not sure what is going on or why 5/3 has maintained my accounts as opened.
Company Response: Closed with non-monetary relief

Timely Response

2018-10-11

Tampa, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: On XX/XX/2018 I went to the bank I have a account with checking, and savings I used the bank ATM machine to make a deposit a check a friend written to me for working for her the bank did not make the funds from the check {$350.00} available to me they put the check on hold and my account was negative {$360.00} on XX/XX/2018 I went to the bank and used the ATM and deposit 3 cash deposits for {$130.00} {$95.00} {$95.00} to cover the negative balance of {$360.00} because the bank did not make the check deposit for {$350.00} available in my checking account and the bank put a hold on my account I called the bank and tried to resolve the issue they was very rude, and nasty to me the bank have a hold on my account it is not fair because I did deposit cash in my account to pay the negative balance of {$360.00} and they have restricted my account.
Company Response: Closed with explanation

Timely Response

2018-10-11

Rncho Domingz, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: There is a payment of XXXX from my car loan that dinged my credit card score. I paid the amount in full on XX/XX/2018. The delinquency was not removed from my account. I missed a payment with XXXX XXXX that also ruined my credit card score. I am now in a debt management program that is paying my debt down. Can you forgive my {$3600.00} credit card debt that I have currently? I also have a {$5000.00} credit card with XXXX XXXX. I am currently paying it down. Can you please forgive this debt as well? Lastly, I have a {$1800.00} XXXX gas card debt as well. I am currently paying it off. Please help me. Please forgive this debt too. Thank you.
Company Response: Closed with explanation

Timely Response

2018-10-11

Corydon, KY

Managing an account

Checking or savings account: Other banking product or service

Problem making or receiving payments
Company Response: Closed with explanation

Timely Response

2018-10-11

Lansdale, PA

Managing the loan or lease

Vehicle loan or lease: Loan

Billing problem
Company Response: Closed with explanation

Timely Response

2018-10-10

Lake Mary, FL

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2018-10-10

Orion Twp, MI

Managing an account

Checking or savings account: Checking account

Fee problem
Complaint: I have a checking account with Fifth Third ( XXXX ) bank and XXXX XXXX XXXX ( XXXX ). I wanted to make a transfer from XXXX account to XXXX. I used XXXX bank 's online banking from desktop/browser to add my XXXX checking account and than initiated a transfer for {$250.00} on XX/XX/2018. While I was making the transfer none of the screens in online banking showed that there will be a {$3.00} service charge to use the service. After I submitted the transfer, I got an email on XX/XX/2018 that the transfer is complete even this did NOT mention that there will a {$3.00} charge. I got to know about the charge only when I checked my account statement, it debited {$250.00} for a {$250.00} transfer I made. I called the customer service and they said that there is nothing they can do as it is not a reversible fees. This is very bad experience and day light robbery.
Company Response: Closed with explanation

Timely Response

2018-10-10

Cleveland, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-10-10

Lilburn, GA

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Untimely Response

2018-10-10

Wonder Lake, IL

Managing an account

Checking or savings account: Checking account

Cashing a check
Complaint: The 5/3rd Bank is not providing a service according to terms and conditions specified on the account. Issues # 5 1 ) In XX/XX/XXXX the bank refused to accept the electronic fund transfer from the IRS ( tax refund ). As result IRS issued a check in the amount of over {$4000.00} to be deposited into the account. The 5/3rd branch refused to deposit the check stating its policy ( the check was issued to me and my wife and endorsed by both of us ). First the personnel at the branch agreed to show the policy to me upon my request however after stalling for about 15 min it refused to show it to me stating that the policy is internal. At the end the bank refused to deposit my IRS tax refund check despite having enough funds to cover it in case it didn't clear It appears the bank has two sets of policies ( which happen to be contradictory to what it says to its clients. There appears to be the double set of policies, one the bank shares with the public and the second one, internal, which allows it to often refuse any service. Subsequently the tax refund check was then deposited to a different bank account without any issues. 2 ) The bank doesn't maintain its property resulting to damage to the customer 's vehicle. In XX/XX/XXXX the XXXX IL branch had a large pot hole on its property which resulted in the tire and rim damage to my car. I have spent 3.5 hrs dealing with the issue for which the bank didn't even issue any apology. It forwarded the claim for damage to its insurer which was handled promptly and professionally. However the bank didn't feel to offer any compensation due to my lost time and the branch manager present told me that it is " not his responsibility, '' to deal with issues such as this. As of today I received no answer from 5/3rd Corporate about why it allowed the deterioration of its property to the degree of causing damage to its customer 's vehicle or what are their policies dealing with issues such as this. 3 ) The week of XX/XX/XXXX I came to the XXXX XXXX XXXX branch in order to get a client 's document notarized. After waiting for over 10 min the service was not performed while the personal banker was busy discussing other client 's personal family financial situation. Among 5 other employees present at the branch nobody offered assistance and when I requested the branch manager XXXX XXXX to help conclude the manner ( unfortunately I was in a hurry due to my schedule that day ) I was admonished for not being professional for not knocking on the door to his office, ( the door was opened ). At the time I made a comment about a recent shooting in 5/3rd bank 's headquarters due to media reports that the shooter was the bank 's customer. My statement stated that the situation in the HQ and the current situation of not being offered any assistance reflects rather poorly on the 5/3rd corporate culture. 4 ) On XX/XX/XXXX I stopped on the way to the assignment at the XXXX County Clerk 's office to get client 's document notarized at the 5/3rd branch in XXXX, IL. The document was notarized however the notarization was rejected by the XXXX County Clerk 's office stating that the notarization is invalid and defective due to rules regarding notarization of documents in Illinois. I went back to the bank and discussed the matter with the notarizing officer who informed me that the way he was trained to notarize documents he did a right job ( apparently in IL there is a different standard of notarization for legal documents and signatures on them which the bank employee was not aware of ). When I brought the issue to the attention to the branch manager XXXX XXXX she refused to material assistance in resolving the matter stating that the document was notarized correctly. As result of the issue I had a 2.5 hrs delay in my assignment causing me a loss of income as my client also lost income due to the bank 's action. The document was correctly notarized elsewhere. ( Disclosure : I have a pending civil action against the bank for the loss of income due to bank 's botched notarization ). 5 ) On XX/XX/XXXX I was contacted by XXXX XXXX, a 5/3rd Corporate Investigator who accused me of de-facto making a threat of violence against employees at the 5/3rd branch and communicating to me a bank 's decision to terminate the banking relationship. Although I absolutely didn't make any threat against anybody in my life, especially of violent nature, I agreed with bank 's action as it is within its right to terminate the banking relationship. However I requested the funds to be sent back to me in form of the cashier check by courier mail with tracking due to the amount of the account ( over 17k ) and after the outstanding check {$16.00} clears. However since yesterday ( XXXX and XX/XX/XXXX ) I am receiving a {$0.00} balance notifications from the bank which I believe is a form of harassment when the online account shows it is fully funded. After I called the customer service number and spoke with two representatives ( after a long hold totaling 20 min ) I was told that the bank doesn't know why I am getting the notifications and that the matter must be researched. I have banked with banks on three continents however I have never came across the culture that is so contempt-filled and vicious to the point of retaliation against its own customers. It appears that the bank is run for the benefit of its employees and management and the customer service is simply an empty slogan. The amazing lack of professionalism and simple competency appears to reinforce the very stereotype of organization that is " too big to fail '' and its bailout was a grave mistake not only to the society but to competing banking institutions that provide society with professional, efficient and very much needed banking utility service.
Company Response: Closed with explanation

Untimely Response

2018-10-09

Ft Myers, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: XXXX informs us that ... Fifth Third Bank will now be servicing a loan they successfully serviced for months? Why? XXXX has our most recent loan and the prior loan for years without any issues or late payments.. ever. Why switch? Things go from bad to worse. .. starting with bank errors, many phone calls and promises, and mountains to climb ... just to make " timely mortgage payments ''. WHAT IS THE UNDERLYING PURPOSE OF ALL THESE ERRORS AND MIS-INFORMATION? These are just some of the errors and concerns : 1. Told we do not even need to make payments for several months upon our first call to Fifth Third Bank before these other issues serviced. ( Although we insisted and made them anyway what was the purpose of that? ) 2. Double billed ( accident? ) 3. Un-returned credit with constant delays after many promises for double payment? 4. What happened to our built in XXXX insurance? 5. What happened to our built in payoff death insurance? 6. How many others is this happening to? Fifth Third Bank took over servicing our mortgage at XXXX with just a uncertified letter ( s ) several months ago. This was completely out of the blue, but shouldn't have caused any issues with our mortgage, since we have made all payments for this loan and the one previous on time. But, apparently, due to disorganization on the part of XXXX XXXX and Fifth Third Bank, we have had to climb mountains just to make sure our payments are made and made on time. It seems impossible to logic, that a mortgage company would make it difficult to actually pay them ''. But, this is what has been going on since the transfer of servicing. The paperwork sent to change the mortgage servicing from XXXX XXXX to Fifth Third Bank was vague and misleading, so we called Fifth Third Bank to see what changes on our end were actually necessary to make timely payments. They were vague and uncertain about how to make the payments, and even indicated that -- payments would not have to be made on the mortgage for several months without penalty. We found that preposterous, so insisted on a method to make our payments and make them timely. They said we could simply go to any Fifth Third Bank, present the loan account paperwork, and make a payment. They also agreed to send the paperwork to set up new automatic payments to them. This was done, and the paperwork was signed and sent. Automatic payments were set up, but no one knew at Fifth Third Bank when the automatic payments would start. So we would follow our statements and if the automatic payment was not taken out by the first of the month, we would make the trip to the local Fifth Third Bank and make a manual payment. In XXXX, again the automatic payment was not made, so we waited an extra day or so and it still was not made. We went to Fifth Third Bank and told them that automatic payments were to be made on this account and if they knew when they would start, they said they did not know anything about the account, except they could accept payments on it. So the manual payment was made. The next day, Fifth Third Bank pulled the automatic payment as well. We have been told over and over that the more than {$1800.00} in overpayment was going to be returned to us. The latest call was last week Wednesday and Fifth Third Bank noted that they were going to have the overpayment credited back to our account by the end of the week. Again this was not done. It is not just the {$1800.00} overpayment, but there are other issues, potentially -- - much more serious -- - as well. 1 Told do not even need to make payments for several months upon our first call to Fifth Third Bank before these other issues serviced. ( Although we insisted and made them anyway what was the purpose of that? ) 2. Double billed ( accident? ) 3. Un-returned credit with constant delays for double payment? 4. What happened to our built in XXXX insurance? 5. What happened to our built in payoff death insurance? 6. How many others is this happening to? Should others that have dealing with XXXX and/or Fifth Third be concerned or even warned? Are these methods just accidents and disorganization, or are they done intentionally? For what purpose? Should the media be informed? Social Media?
Company Response: Closed with explanation

Timely Response

2018-10-09

San Antonio, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with non-monetary relief

Timely Response

2018-10-08

OH

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt was result of identity theft
Complaint: Ms. XXXX filed an identity theft dispute of the fraudulent MasterCard account upon which Fifth Third declared " We have conclusive evidence that you conducted the transaction '' via letter of XX/XX/18. However, they provided no supporting evidence of this conclusion. XXXX submitted a formal dispute, including victim 's police report, on XX/XX/XXXX. The certified/return receipt requested was received by XXXX with an illegible signature as of XX/XX/XXXX. On XX/XX/XXXX, Fifth Third claimed that they did not have the Limited Power of Attorney, provided by XXXX, as was signed for on XX/XX/XXXX. So that same day, Ms. XXXX submitted a file disclosure request as allowed by law. That was again signed by an unknown again on XX/XX/XXXX. Ms. XXXX was then contacted by Fifth Third on XX/XX/XXXX requesting a copy of the Limited Power of Attorney, police report and ID Theft affidavit ( again ). This documentation was faxed to the representative at the provided fax # of XXXX. To date, neither XXXX or Ms. XXXX has received any documentation supporting Fifth Third 's claim of validity or evidence that Ms. XXXX actually applied for, authorized or used the account in dispute. This is a complete failure of XXXX XXXX to abide by Ms. XXXX 's legal rights as provided by FCRA and FDCPA.
Company Response: Closed with explanation

Timely Response

2018-10-05

Naperville, IL

Getting a loan or lease

Vehicle loan or lease: Loan

Confusing or misleading advertising or marketing
Company Response: Closed with explanation

Timely Response

2018-10-05

Taft, OH

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-10-05

Cleveland, OH

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2018-10-05

CO

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My mortgage loan was sold to Fifth Third Bank. Two months after loan was transferred I receive notice that my escrow is almost {$2800.00} overdrawn. I contacted the Bank via phone and was promised a reanalysis. This was supposed to be completed 1 week ago, but I still have not heard anything. My attempts at contacting them by phone and on-line have been rebuffed as they are constantly telling me my info ( loan #, SS # ) is invalid or my registration can not be completed at this time. I have spent several hours on this and am very upset that their automated systems prevent me from talking to anyone!
Company Response: Closed with non-monetary relief

Timely Response

2018-10-05

Tampa, FL

Applying for a mortgage

Mortgage: Other type of mortgage

Complaint: The selected problem is with another lender as a result of the problem created by 53rd bank. Here is what happened : My business loan with Fifth Third Bank here in XXXX Florida seems to have fraudulently-dualized liens attached to my property creating a double lien exposures that frightened a prospective business partner who refused to proceed with a deal causing me great pain in retrieving and recycling my trapped equity to lighten my monthly recurrent financial burden. The property involved is XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, XXXX, Florida XXXX housing my company, XXXX XXXX. As at the time of the deal, the company 's rep Mr. XXXX XXXX sold to me the idea of refinancing an existing mortgage in the property in the amount of {$120000.00} and because the equity was close to another $ XXXX-XXXX, my standing improvement project at XXXX XXXX XXXX XXXX gets approved to the tune of {$230000.00} so that l could get about {$30000.00} l needed from the improved loan amount to finish up my improvement. From the above descriptions, my combined loan on closing was {$360000.00}. Now in recording the liens, Fifth Third Bank asserted a questionable right and recorded three liens of {$120000.00} and {$230000.00} on XXXX XXXX XXXX XXXX XXXX XXXX. property and {$230000.00} on XXXX-XXXX XXXX XXXX XXXX address. This action they claim as " cross-collateralization '' now indicates to a low information consumer that l owe the bank {$600000.00} at my closing and not {$360000.00}. This l believe is outright deceit, dishonest and fraud that is hurtful to my financial interest. Since the XXXX-XXXX XXXX XXXX XXXX property is now completed, a cross-collateralization of its loan {$230000.00} with another property in exact amount is " fat '' lie. This amount to an attempt to easily steal my property should l have a financial downturn and difficulty and l want this action to be investigated if the bureau has the power or be referred to the appropriate authority for investigation. Yes l signed the document because their rep played a dual, conflicting role for the bank and my company. In doing that there is a conflict of interest since there was no third party title company used to steer the deal away from conflict of interest which clearly took place here especially now the bank is using its legal muscles to pressure me to refinance my deal against my time-table even when l still have time left on the mortgage and promissory note. After discussing with a prospective lender, his argument is that since l have two liens on one property, his lien will be third in line and he refused to proceed with the deal. This is creating financial difficulties for me because l have enough equity in the property to help me liquidate some of recurrent and unnecessary liabilities and still engage in a construction loan agreement with the said lender. 53rd Bank needs and should correct this fraud and if they owe me money, l need that be paid back to me too.
Company Response: Closed with explanation

Timely Response

2018-10-04

Indio, CA

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with the interest rate
Company Response: Closed with explanation

Timely Response

2018-10-04

Indianapolis, IN

Opening an account

Checking or savings account: Checking account

Account opened as a result of fraud
Complaint: I recently found out that my name was attached and associated with 3 consumer reporting agencies, XXXX XXXX, XXXX XXXX, and XXXX. I have called XXXX they have a check in the amount of XXXX that was wrote on XX/XX/2014, associated with my ID found this out while I went to XXXX to cash a check as I have been doing many years they cant verify an address on file NONE of the addresses i have given them is tied to me, I called XXXX XXXX they gave a bank account that was opened in 2014 with fifth third, I wasnt even in XXXX yet, I disputed this issue with them and they are saying its accurate and its not, I want my signature to be verified, and what ID and address was used, the same for XXXX XXXX its so frustrating all of a sudden I cant cash checks at XXXX or XXXX due to fraudulent accounts Ive never wrote a check in my life and Ive NEVER had a fifth third account. I want this removed from my name, how is it even possible I got 2 different fraudulent items in 2 different cities I can ONLY be at one place at ONE time! I just want them to detach these accounts from reporting against me because they are NOT mines and I do not write checks let alone shop at XXXX and never have I ever been declined to cash a check until recently. I want this fixed, its a negative on me and I do not like it especially since these accounts have nothing to do with me.
Company Response: Closed with non-monetary relief

Timely Response

2018-10-04

Indianapolis, IN

Fraud or scam

Money transfer, virtual currency, or money service: Traveler's check or cashier's check

Complaint: I was a victim of a fake Cashiers Check scam. My bank ( Fifth Third ) failed to identify a fraudulent cashiers check I was given by a potential car buyer from craigslist. I cashed the check and recevied {$2400.00}. I started sending money back to the buyer when the sale fell through and sent {$700.00} to his " moving company '' ( XXXX to XXXX transfer XXXX to XXXX XXXX XXXX in XXXX georgia ) and I sent {$900.00} via XXXX to his XXXX XXXX XXXX account assocaited with his email ( XXXX, routing # XXXX, account # XXXX ). Yesterday the check was flagged as a fruad and {$2400.00} was taken out of my Fifth Third account, leaving me out XXXX to this scammer. I talked to representatives of both Fifth Third ( my bank ) and XXXX XXXX XXXX ( the scammers bank ) but I have been unable to get any money back from being defrauded and neither has been able to help me report this crime.
Company Response: Closed with explanation

Timely Response