FIFTH THIRD FINANCIAL CORPORATION

2018-11-02

Douglas, MI

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Complaint: I had bills coming out on XX/XX/XXXX of about {$500.00} that I wasn't going to be able to cover without depositing more money first. On XX/XX/XXXX, I deposited {$1200.00} knowing that only {$100.00} would be available immediately and that the rest would be posted to my account on XX/XX/XXXX. I based all this information from banking history with Fifth Third, as well as relying on the banking app and website that I have used for years and years. I knew exactly what I needed to do so that my account would not go negative. The account never went negative. Yet Fifth Third Bank charged me an overdraft fee of {$74.00}. What is even more deceptive ... when you print account detail history, the balances at the end of each day disappear, perhaps it's for privacy reasons. I have a screen shot showing that my account was never negative and that I am being charged {$74.00} for overdrawing. I contacted this bank but they will never respond. They just show you a creative overdraft letter that you need a very open mind to even attempt to follow. No logic is involved. This is deceptive ( banking apps and online accounts being misleading as well as overdraft letters that make no sense ), and completely unfair ( {$74.00} overdraft fee without having an negative balance ). Please see the attached screen shot that shows my account never being negative, as well as a printout of the same information with hidden account balances ... I wonder why they do it like that?
Company Response: Closed with monetary relief

Timely Response

2018-11-02

Denver, CO

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response

2018-11-01

Evanston, IL

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response

2018-11-01

Houston, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-10-31

Cortlandt Manor, NY

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2018-10-31

Mount Olive, OH

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: In XX/XX/XXXX we bought into what was believed to be an online marketing business called XXXX. XXXX educators presented very convincible scenarios where one could make money on-line simply by marketing XXXX products. The largest and most beneficial of those training sessions was called XXXX Masterminds, in most cases, this was a series of four ( 4 ) four ( 4 ) day training sessions in XXXX XXXX, at another XXXX facility. From XX/XX/XXXX through XX/XX/XXXX, we consumed as much knowledge of online marketing as we could through XXXX online training webinars and our coaches. Our first XXXX Mastermind was scheduled for XX/XX/XXXX through XX/XX/XXXX. XXXX was served a civil lawsuit by the Federal Trade Commission ( FTC ) on XX/XX/XXXX. Consequently, our Mastermind event was cancelled and products/services that were paid for were not received. On XX/XX/XXXX, a Preliminary Injunction was instituted by Judge XXXX in XXXX, FL which is the same as a Temporary Restraining Order ( TRO ), except that it continues indefinitely. All FTC filings and updates can be found here ; http : XXXX To buy into the business of XXXX at a {$60000.00} level, XXXX provided a process for credit card financing this cost. The process had you charge {$60000.00} on your personal cards and then open new cards to transfer the balances. The personal cards we used for this charge were XXXX, XXXX XXXX, XXXX, XXXX, XXXX XXXX and Fifth Third Bank. Upon the news of XXXX shortly after XX/XX/XXXX, we filed disputes with all of these cards. Each credit card company reimbursed our full amount except Fifth Third Bank. Fifth Third denied our dispute ( Case # XXXX ) for {$18000.00} after their investigation. This investigation began XX/XX/XXXX with a dispute case number and was closed XX/XX/XXXX. When I called to get status updates, Fifth Third kept referring to a term I was unfamiliar with called charge back. It wasnt until my XX/XX/XXXX phone that this term, charge back was explained to me. I have come to find out that charge back was their term for charging back this amount to XXXX. This was not possible since the civil lawsuit, TRO, and Preliminary Injunction prevented XXXX from conducting any business or communicating with anyone. I feel that Fifth Third Investigator ( s ) did not do their jobs adequately because if they had looked at the web site ( http : XXXX ), they would have realized or understood that a charge back was not possible. In my last conversation with the Dispute Department Supervisor at Fifth Third while I was asking many questions to better understand, she said the case was closed and hung up on me. We were awarded all other disputes with each of these credit cards, XXXX, XXXX XXXX, XXXX, XXXX, XXXXXXXX XXXX, except Fifth Third Bank. Fifth Third practices and processes are not up to par with their competitors and they do not protect their consumers against fraudulent charges or scams. It is for the above reasons I am filing this complaint.
Company Response: Closed with explanation

Timely Response

2018-10-30

Bakerville, IL

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-10-30

Akron, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with non-monetary relief

Timely Response

2018-10-30

Louisville, KY

Incorrect information on your report

Credit card or prepaid card: General-purpose credit card or charge card

Account status incorrect
Complaint: On XX/XX/2018, I filed a CFPB complaint because 5/3 Bank sent out unsolicited blank checks linked to an old credit card account to my old address, which 5/3 then allowed to be fraudulently signed and cashed by the person at that address. 5/3 Bank has told me that they concluded I DID NOT SIGN the courtesy check. After filing my CFPB complaint, I received a letter from the Office of the President on XX/XX/2018 stating that the balance would be changed to {$0.00} and all fees would be waived. Fast forward to today, when applying for a mortgage on a new property, the mortgage broker reported that my credit score was poor and cited my 5/3 credit card account. I checked XXXX XXXX and sure enough, it reported an overdue balance of {$390.00} and was more than 120 days past due. I called 5/3 Bank 's customer service on XX/XX/2018 who confirmed that 5/3 has never followed through with what it promised and has been charging me penalties THIS ENTIRE TIME. In addition, 5/3 Bank has refused to reimburse me for my time in dealing with this problem, and the several hundred dollars in damages I've incurred because my lower credit score affected my interest rate on my current home ( purchased in XX/XX/2018 ). In addition, this continued problem is affecting my ability to purchase new property now. I simply can not get a good interest rate and I simply can not wait for 5/3 Bank to correct ( or at least tell me they'll correct since they didn't last time ) this. This is unacceptable. 5/3 Bank should be punished for sending unsolicited checks that can be easily stolen and easily cashed, especially when 5/3 Bank can determine AFTER THE FACT, these checks were fraudulently signed. Once that's done, the damage is done and my credit score is ruined.
Company Response: Closed with monetary relief

Timely Response

2018-10-30

Cincinnati, OH

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2018-10-30

Sanders, KY

Closing on a mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: The statue of limitations has expired for the outstanding HELOC with 5/3rd, but they are not going to provide me with a lien release.
Company Response: Closed with explanation

Timely Response

2018-10-30

Bartlett, IL

Managing the loan or lease

Vehicle loan or lease: Loan

Problem with fees charged
Company Response: Closed with monetary relief

Timely Response

2018-10-30

Chicago, IL

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Closed with explanation

Timely Response

2018-10-29

Dallas, TX

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation

Timely Response

2018-10-28

Amberley, OH

Problem with a lender or other company charging your account

Checking or savings account: Other banking product or service

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2018-10-26

Elk Grove Village, IL

Applying for a mortgage or refinancing an existing mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2018-10-26

Detroit, MI

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with explanation

Timely Response

2018-10-26

South Florida, FL

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: While checking my credit report via XXXX XXXX, I saw that a company called " Fifth Third '' pulled a hard inquiry on my credit report on XX/XX/2018. I did not authorize " Fifth Third '' to pull my credit report.
Company Response: Closed with explanation

Timely Response

2018-10-26

Tampa Palms, FL

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Closed with explanation

Timely Response

2018-10-26

Closing an account

Checking or savings account: Checking account

Funds not received from closed account
Company Response: Closed with explanation

Timely Response

2018-10-25

Cleveland, OH

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

You never received your bill or did not know a payment was due
Company Response: Closed with explanation

Timely Response

2018-10-25

Tunnel Hill, IL

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Company Response: Closed with monetary relief

Timely Response

2018-10-24

Nappanee, IN

Getting a loan or lease

Vehicle loan or lease: Loan

Fraudulent loan
Company Response: Closed with explanation

Timely Response

2018-10-24

Huntsville, AL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: On XX/XX/XXXX, our home was totally destroyed by Hurricane Michael. My wife and I have a home loan mortgage through Fifth Third Bank in XXXX, Ohio. We called Fifth Third Bank on 3 occasions since XX/XX/XXXX, the last time being today ( XX/XX/XXXX ), and requested that they suspend our mortgage payments and interest accumulation until our flood and wind insurance on the home settle our claims and pay off the mortgage loan in full. We do not know how long this will take, but those claims are being processed currently. Fifth Third Bank has only offered us a 90 day Forbearance Period, wherein if we do not make our payments, they will not report us to the 3 credit bureaus. They have refused to stop the interest accumulation on the loan. Since this has been declared a national catastrophic event, we feel they should have a little more compassion for any of their clients who just lost their primary residence ( we had recently claimed XXXX on this property ), and stop the interest accumulation on the loan. I am a XXXX veteran and this is creating even more of a financial hardship on us. We begged them to work with us, but got no results. Any assistance you can give us, would be greatly appreciated! Thank you!
Company Response: Closed with explanation

Timely Response

2018-10-24

NC

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I contacted Fifth Third Bank on XX/XX/XXXX to make payments. The Representative I spoke with imputed my debit card information for the payments. He made the statement " the payments have been successful ''. I then asked him to schedule XX/XX/XXXX, XX/XX/XXXX. and XX/XX/XXXX payments for my debit card automatically so I wouldn't have to worry about it since I travel. He then set up the payments for me for each month on the 16th. I received a call from Fifth Bank on XX/XX/XXXX letting me know I was behind on my payments. I contacted Fifth Bank on XX/XX/XXXX in the am to discuss why my payments were not deducted in XX/XX/XXXX. The representative who I spoke with said it was not taken out, but it was not an NSF item either. I explained to her I contacted Fifth Bank Representative in XX/XX/XXXX to make my payment. She said she did see this documented and she did not know why the payment was not deducted. I asked her if it was because he might have imputed my debit card incorrectly into the system, if so why did he inform me the payment was successful. I explained to her they put a negative rating on my credit report which was incorrect due to the representative incorrectly informed me of the payment I made. She indicated this could be the case since the payment did not indicate an NSF. I asked her to remove the negative rating and she informed me I had to contact Consumer FinanciaXXXX. I have investigated Fifth Third Bank and unfortunately have seen numerous negative comments concerning this business. I am hoping in the future their representatives will correctly complete transactions for their consumers.
Company Response: Closed with non-monetary relief

Timely Response