FIFTH THIRD FINANCIAL CORPORATION

2016-11-09

Inkster, MI

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-09

Dayton, OH

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-08

Blmgtn, IN

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-08

Phoenix, AZ

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was discharged in bankruptcy
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-08

Holiday, FL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Untimely Response

2016-11-08

Lk Buena Vis, FL

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Complaint: My father purchased XXXX savings accounts for me and my siblings in XXXX and XXXX. He passed away in XXXX and had given the savings certify ficates to my sister to hold for him. My sister whom forgot about them, did n't disclose that we had them until this year. Their have been XXXX bank mergers since the original opening. I have contacted the current bank which is Fifth Third Bank in XXXX, Ohio Ohio. This bank has branches in XXXX, FL where I first began my search. The Original bank was called XXXX XXXX, with branches in XXXX, MI and in XXXX, XXXX XXXX etc when they were first opened. This bank was later merged with the XXXX XXXX XXXX. I believe in XXXX XXXX XXXX was merged into another bank named Fifth Third. My sister and I whom is a senior citizen also, went into the XXXX XXXX, MI branch to cash them. They said that they would check it out with their main office, as they had no record of our CD 's. I then contacted the main branch located in XXXX, Ohio and spoke to a spokes person there for several weeks. I sent into then a death certificate of my father and copies of the CD 's. The answer from them was a dead end. They accused me or a family member of cashing them in, which never happened. My attempts have been endless either online and going into Fifth Third Branches in XXXX, FL where I now live. My sister is XXXX years older than myself and has XXXX. I do n't know what do at this stage after endless attempts to cash them. The bank has stated to me that the CD 's are worthless, and to rip them up. This a ridiculous statement to make to a citizen of the USA, and to be allowed to get away with this. My brother, has XXXX who I 've tried to include in my inquires. Hopefully, your department will be able to research my CD 's and retain funds after 33 years of opening them from my father. Hopefully, here I will be able to fill out the correct directives required by your department.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-08

Palos Park, IL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-07

Taft, OH

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-07

IL

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I received a check from a customer for XXXX i made a deposit into my account check was returned due to NSF, bank froze the account and closed it after investigation i was given the balance in the account and was told it is being closed for fraud because i am associated with the company which wrote the check with NSF and i was also reported to XXXX due to which i am unable to open any personal bank account. It is untrue i did not had any association with XXXX that is the company which wrote me the check, I am attaching the supporting documents, In-fact I have a lien on the owners primary residence of XXXX and the owner just filed for chapter XXXX Bankruptcy. Please see the attached supporting documents.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-05

Spring Hill, FL

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I opened a business checking account at Fifth Third Bank on XXXX/XXXX/16 with bonus offer that was supposed to give me {$400.00} for depositing and keeping {$5000.00} balance during first 60 days and making XXXX debit transactions. I have completed these requirements, but have not received any bonus. I contacted my local branch and they confirmed that I have met bonus requirements, but have not received the bonus due to glitch in their system. They said they would escalate this issue to the regional manager and it should be resolved. However it has been more than a month since then and no bonus is issued. I tried to contact my local branch many times, each time they said that either " somebody is on vacation '' or " somebody is too busy '' and promised to resolve soon. Now they do n't even return my phone calls. It looks like they are not willing to issue this bonus to me, at least nobody seems to be working on this.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-11-04

OH

Application, originator, mortgage broker

Mortgage: Home equity loan or line of credit

Complaint: I applied for an equity loan on several of my investment properties through Fifth Third Bank in XXXX, Ohio on two occasions. The bank officials misrepresented the equity loan eligibility ; knowingly adversely affecting my credit score ; practicing discrimination in applying the criteria for an equity loan. On or about XX/XX/2016, I applied for equity loan on XXXX properties. I was told my rental income was applicable in establishing additional income. I was subsequently denied because of my credit score was lower than a needed XXXX and my debt to income ratio was to high. Five month later, on or about XX/XX/2016, I applied, this time with far less debt and a higher credit score. I was denied again based on my debt to income ratio as being to high but this time they refused to consider my verifiable rental income. Clearly, the Fifth Third officials were simply playing with my time and adversely affecting my credit score to merely meeting certain application quotes and/or they are willfully discriminating against me when considering other equity loan applications, they are approving but denying me.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-03

Queen City, MO

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-11-03

Atlantic Beach, FL

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-03

Key Biscayne, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: In XX/XX/XXXX, I purchased a condo through XXXX XXXX XXXX. I was a victim of predatory lending because I was given an adjustable rate mortgage, interest only, when I qualified for a fixed rate loan. XXXX XXXX XXXX was then taken over by Fifth Third Bank. XX/XX/XXXX, my mother was diagnosed with XXXX and needed to be taken care of 24-7 causing our family 's budget to suffer. She later passed away in XXXX XXXX. By then my salary had been reduced and was no longer able to make payments and inquired about partial payments, payment plans and refinance ; I was denied on all accounts. I put the condo for sale in XXXX. My financial situation can not sustain a home mortgage of nearly {$2500.00} per month. I want to sell the condo, avoid foreclosure and salvage my credit. I know that a foreclosure on my record will affect me for years to come, I would ask that you please assist me in avoiding this. I have accepted several short sale offers and all were denied by Fifth Third Bank. They wanted me to pay the difference of the short sale at the closing. I do n't understand why they wanted the difference from me when I paid for private mortgage insurance and I have a copy of it that was signed at closing. When I purchased the property, my loan amount was {$240000.00}. I accepted an offer of {$230000.00} in XXXX XXXX. On XXXX XXXX, XXXX, Fifth Third informs my attorney who is conducting the short sale and defending me in the foreclosure, that Fifth Third wants to net {$250000.00}, so that the property has to be put for sale for {$300000.00}. The property is not worth {$300000.00}. It is a XXXX and the XXXX are selling in the {$300000.00}. Furthermore, my property is not on the bay side of the building, although through my balcony, I can see the XXXX XXXX about XXXX blocks east of the condo. On XXXX XXXX, XXXX, my attorney consented to a judgment and I was given 6 months to sell the property. The buyers placed an offer in XXXX and want the property and have even been approved by the HOA. It is unfair that every time I bring a buyer, Fifth Third causes me to lose the buyer. I have a buyer that is purchasing close to the loan amount, which was never reduced because I was only paying interest. The bank received six years ' worth of interest only payments which total more than {$72000.00}. Today, XXXX, XXXX, my realtor received an email from XXXX XXXX, Fifth Third Bank which stated " The MI companies have their net minimum requirements also. Fifth Third must net XXXX % of the BPO ( broker price opinion ) value which is $ XXXX. The market time on this file will remain open until XXXX/XXXX/XXXX. If we do not have an acceptable offer by then I will have to close out the file ''. I do n't understand why they will close the file on XXXX/XXXX/XXXX but told my attorney that I had 6 months to conduct a short sale. Furthermore, they are basing the value on a broker 's price opinion and not from an independent appraisal company. Why ca n't Fifth Third have the mortgage insurance company pay what they promised to pay according to the contract ( Mortgage Insurance Rider )? I need assistance with this issue because I do n't want to lose my buyer and then have a foreclosure on my credit instead of a short sale. Fifth Third has never told me who the mortgage insurance company is. I need all the assistance possible. Thank you.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-03

OH

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I responded to an offer I received from 5/3 bank back in XXXX of 2016, stating that new bank customers that opened new checking accounts would receive {$200.00}. I opened the account online and visited the local branch with the offer code and to finalize the account with a signature and deposit. The terms of the offer explained that in order to receive the {$200.00} I would have to have direct deposit from my employer and complete XXXX online bill payments. I have satisfied all conditions of this offer as of XXXX/XXXX/2016. I have not ever received the {$200.00} for this offer. I have called more than 20 times and I keep being given the run around. I even corresponded through their face book and social media group which finally did call me back and left me a message stating they would honor the offer and wanted me to call them back. This was more than 2 weeks ago and they have still not honored it. I have left more than XXXX voicemails and never get anyone to answer when I call the number they provided. They claimed that they spoke to me on XXXX and that the issue was resolved, but I never spoke to anyone and the issue is not resolved because they have still not honored the offer. I think this is extremely deceptive and coerced me into utilizing account features that I would not normally use to only not have them honor the {$200.00} bonus for completing the stipulations. I think this offer should be honored unless they can show that I have not completed the conditions and they should immediately deposit the {$200.00} into the account as promised.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-11-03

Westfield Ctr, OH

Making/receiving payments, sending money

Bank account or service: Checking account

Complaint: My primary bank is Fifth Third Bank, as it has been for 15 or more years since I opened my first bank account. To my knowledge, I have not disputed charges in the past but did so recently when I made an online order that I canceled within 10 minutes of the order itself. I called Fifth Third 's XXXX number and was informed a provisional credit would be made. I offered to provide the email canceling the service but she said it was n't necessary. The charge was for {$99.00} which caused, partially, my account to be overdrawn and {$110.00} in charges from Fifth Third Bank itself. I recently received a letter saying they denied my dispute because the cancellation must be provided to the merchant before the posting of the item. I am confused because in this instance, it was provided prior to posting.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-11-02

West Newfield, ME

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-02

Grosse Ile, MI

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt was paid
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-02

Deltona, FL

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-02

Cascade, MI

Closing/Cancelling account

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-11-02

Chester, VA

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: First, I will NEVER use Fifth Third Bank for any service again nor will I allow anyone I know to even consider dealing with these loose and inept customer service phone associates. They gave me several conflicting reports and answers re : the payout and closing of my car loan. In addition they gave out conflicting and erroneous info about the faxing of a letter of satisfaction and a copy of my title. Its obvious that this ineptitude starts at the top and filters down to the rank and file personnel. They continuously left me on hold for 15 minutes to look for a Supervisor. They lied about what they could do and refused to facilitate my reasonable requests five days after the loan was posted as paid out entirely. Never Again - what an incompetent group of people handling loans no less - SHAME!
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-02

Homewood, IL

Taking out the loan or lease

Consumer Loan: Installment loan

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-01

Douglas, MI

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-10-31

Taft, OH

Excessive fees

Other financial service: Check cashing

Complaint: I was inaccurately informed about how a bank was cashing a check of mine. I use a fifth third product, prepaid service called access XXXX. Fifth third sells this product but does not service it and fails to tell you this till something happens. I will at times cash checks and then put the funds into my XXXX access account, I had been told by 53rd that I had to cash the check and could not deposit it directly on to my XXXX access also since this was a product not serviced by 53rd I would be charged a check cashing fee. I agreed to a fee of {$4.00} and had been paying this fee each time I cashed a check to deposit it on to my card. This had been this way for over a year on this account. On XXXX/XXXX/16 I had tried to cash a personal check and the teller at 53rd was trying to sell me on an account called express pay. The teller told me it would cut my check cashing fees in half and save me money. She stated it would be quick, I agreed to talk with a banker and switch thinking it would save me. The teller when ahead and cashed my check and charged me an {$8.00} fee for cashing. I did not know this till after she brought my cash into the banker office, she did not tell me the fee was {$8.00} and in the past I had never been charged this much to cash. The teller was very rude and was the person who had pressured me into signing up for the express pay since it would " save me fees '' which it never did. I was inaccurately informed on the check cashing fee and was actually never given a fee amount before agreeing to allowing 53rd to cash my check. I had in the past found the XXXX access product to be a scam sell by 53rd as they do not service the product and do not inform you this at the time of signing up. I have in the past dealt with fraud on my XXXX access and it took weeks to get refunded and my money to be released. 53rd fails to inform you that you have to work with a different party to resolve any XXXX access issues.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-10-30

Columbus, OH

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: Yes Timely Response