FIFTH THIRD FINANCIAL CORPORATION

2016-11-17

Irvine, CA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-17

Carrigan, IL

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-11-16

Greer, SC

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-16

Apple River, IL

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-16

KY

Managing the loan or lease

Consumer Loan: Vehicle loan

Complaint: I have a car loan through Fifth Third Bank and can honestly say I regret going with them for my loan. I have NEVER had this much trouble with a bank than what I have with them. I recently got married and had a last name change, therefore I also switched insurance companies. They sent me a letter stating they needed an updated insurance policy, my initial thought was no big deal I will fax them a copy. I called them to make sure I had the correct fax number and to let them know that it would reflect my new last name not the one they had in the system, but everything else was the same and my car was insured. They then looked up my policy number to try and link my insurance instead of me faxing it. Again, I thought that would be easier so I went with it. However, they then tell me my insurance policy is not active and that I have no insurance. ( Which I know is not true since I have everything in front of me proving that I do, and make the monthly payments. ) They said I should call my insurance company. I called and I do in fact have insurance. Then I call Fifth Third back and ask does it matter what my last name is as long as it shows that the VIN on my car and the VIN they have has insurance. I was told yes and that I need to come in with my ID, insurance card, and a letter from my insurance company. Keeping in mind they know I am not local and in fact live about an hour away. They would not fax or do anything over the phone with me. I also work at a job with set hours so I get off at the same time that they are closing. Making it a real inconvenience considering I already live far away from the nearest branch. Now I have to leave MY JOB early to give them information that could have easily been faxed in the first place, oh and not to mention this all has to be done by the XXXX of THIS MONTH. I will NEVER recommend this bank to anyone nor will I EVER open another account with them. Their lack of consideration and care for the customers really showed today and I have NEVER been so displeased with a bank before.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-16

Wonder Lake, IL

Settlement process and costs

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I was approached though repeated phone calls for almost a year to refinance my home from Fifth Third Bank. I was initially offered a " special '' refinance product that would quickly and easily drop a percentage point from our present loan with them. After collecting information I was presented with a " better '' option to refinance both my primary and secondary mortgage with substantial savings. I did pursue this option. After signing " loan lock-in '' forms, the time expired. There was no delay in the process on my part, but on the part of Fifth Third bank. I was sent another " loan lock-in '' form post expiration of the initial forms. This new agreement had percentage points and other costs added, which would have amounted to thousands of dollars of added costs for the loan. The interest rate had not changed though and no contact or explanation was given as to the added costs. I believe that most people would not have noticed the added costs seemingly hidden or buried in the paperwork. My opinion is that Fifth Third bank preys on unsuspecting borrowers using tactics such as " bait and switch '' and " shell game '' tactics to entice borrowers, then increasing loan points and costs to the borrower without explanation. This seems to me a dishonest business practice. My wife and I have walked away from borrowing from Fifth Third for the reasons stated. I feel their practice may prey on less educated and other at risk borrowers. The public should be protected from such practices.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-11-16

Gr, MI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I received my escrow analysis along with a notice that there is an escrow shortage of XXXX and I can either pay it now or it will be added to my monthly mortgage payment next year ( XXXX/month ) if I take no action. I looked at it and immediately saw the problem. My homeowners insurance was paid in XXXX XXXX in the amount of XXXX. They then show an estimated payment for the same insurance of XXXX scheduled for XXXX. Both insurance charges appear in the actual column ( even though the XXXX states it is an estimate ). My actual column on the analysis ends in XXXX of XXXX with negative XXXX. They project it out further to XXXX of XXXX to determine the shortage of XXXX. The issue is that they are counting my insurance coming out twice ... once in XXXX ( which was already paid ) and once in XXXX ( a higher amount of XXXX - the total from last year ). They show my current escrow account balance as XXXX, when in reality I have XXXX in my escrow account as of XXXX XXXX, XXXX. I contacted them several times and spoke with several different customer service reps, all of whom were very rude and condescending. They requested a new analysis for me. In meantime, I received a letter ( after they paid the insurance in XXXX, that they do not have proof that my insurance was renewed nad gave me a number to fax the declaration page. I faxed it on XXXX XXXX ( I saved the proof that the fax was successful ). I spoke to another agent on XXXX XXXX, who told me they do n't have my insurance info. I faxed it again on XXXX XXXX ( saved the proof again ). I faxed it on XXXX XXXX and XXXX XXXX. I received another call on XXXX XXXX telling me that the analysis is correct. I asked her how that could be when my insurance was paid in XXXX. She first said that they have another insurance payment scheduled to come out in XXXX ( the analysis said XXXX, but of course XXXX came and went and no additional payments were made ). Then she stated they did n't know what the XXXX was for even though they paid it. I explained that I 've faxed the info several times, and I wanted to know where else I could send it right then. She said they do not need any additional information. I could n't believe what I was hearing. I do not have a shortage. They paid my insurance and I sent them proof several times that it was the insurance that was paid and it was for the correct period. They state that the escrow department does not have a direct number and will not allow me to speak with anyone else. I asked for a manager only to be told that " they will tell you the same thing. There is no one else to speak with. '' I asked her for her last name and she refused to provide it. There is XXXX accountability within that company. I created my own analysis projecting the correct numbers beginning with my actual escrow balance of XXXX as of XXXX XXXX, and by XXXX XXXX, XXXX ( after all XXXX insurance and taxes are paid ) they will have XXXX of my money, well over the allowable two month cushion of XXXX. Instead of a deficit, they actually currently owe me money as they based my XXXX payment on the XXXX insurance payment when it was only XXXX. I feel like they are trying to get an interest free loan of my money, and I am not okay with this. There is no shortage - there never was a shortage, and there will never be a shortage and they can see that, but no one will listen to me. Now they are trying to force me to pay an additional XXXX/month for absolutely no reason. I have proof. I have retained all of my paperwork and would be happy to provide it. Time is of the essence as my next payment is due XXXX XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-16

NC

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I made a {$700.00} deposit to 5/3 Bank in XXXX NC on XX/XX/2016 at XXXX using the night deposit. When I checked my account at XXXX that evening they had not credited my deposit. Yet, they had charged me an overdraft fee at XXXX. My car payment will be drafted out tonight so it will bounce and I will be charged yet another fee. When I called customer service, the lady suggested I go to the branch. I am sorry, but I am not taking off work when they should be checking the night deposit daily. They need to refund these charges and write a bank error letter to my car payment company.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-11-15

Troy, OH

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-15

Atl, GA

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-14

Altamonte Spg, FL

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-14

Turners Sta, KY

Closing/Cancelling account

Credit card:

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-11-14

Stilesville, IN

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-14

Superior Township, MI

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-14

Evansville, IN

Credit card protection / Debt protection

Credit card:

Complaint: I have asked for over 2 yrs to be provided documentation from Fifth Third Bank that the credit card they show on my credit report is valid. Put in disputes with the credit bureaus but none of the XXXX will change the line. I did not sign an applicaiton for joint credit the card was in my wifes name, I have never had a card was not aware of the card. Have asked XXXX multiple times to provide a signed application giving them authority to use my credit or list me as an owner but they have failed to provide a signed app or remove from my credit report.
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-11-13

Evansville, IN

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-13

Oxford, GA

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-11-12

MI

Application, originator, mortgage broker

Mortgage: FHA mortgage

Complaint: In XX/XX/2016 I applied for a Mortgage with Fifth Third Bank. XXXX was my mortgage representative. She ran my credit and saw my score was on the verge of a denial she thought and then said, I should bring it up a few points. After that she still submitted my Mortgage application. Apparently, I was approved for a possible Mortgage if I would of submitted the paperwork the underwriters were asking for. I have documentation in the form of Postal Mail from the 5/3 mortgage center asking for information. I am attaching a Email asking XXXX where should I send these papers, to her or to the address on the mail. She replied " we are waiting and just wait for a denial letter '' is your score over 600? I waited and the property I wanted went up for sheriff sale. I asked to reapply and XXXX told me that my students loans were too high. Since I had a {$0.00} payment she had to figure out what I pay normally. She came back with a figure of {$400.00} a month on one loan, and {$700.00} on another loan. My student loans are {$19000.00} and 1 % is the average for student loans a month. So I am attaching a email where XXXX stated " FHA '' figures this differently. Now, I am at the office of the president asking for help from 5/3 bank. Well I am told that 5/3 wont buy " Sheriff Sale '' property. I asked my local 5/3 bank manager and she stated they have plenty of times bought " Distressed Properties '' from other banks. I feel that I was discriminated against because of the conversations with XXXX. She made it clear after I called the Office of the President that I got another department involved and there is not much she can do. Then after numerous attempts to contact the office of the president, they finally blew me off and decided that I was not worth dealing with. I am attaching a small portion of the evidence I have.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-11-11

Antioch, TN

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-11

Wesley Chapel, FL

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-11

Evansville, IN

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: This is a desperate plea for help! Over {$14000.00} in overdraft fees! This formal complaint is to inform any and all who will listen ... that I am drowning in overdraft charges. I am at the end of my rope. I have exhausted all of my loan options just to try to stay afloat. My business is on the verge of going under. And single handed, at the hands of disgraceful shady practices of Fifth Third Bank. Here is where it all started. These were my experiences that led to my situation with Fifth Third Bank : 1 ) One or more ( usually my main ) checking account ( s ) not being available ... not showing up in the mobile deposit option through the 5/3 app. As if they know I 'm about to go into the negative and they 're preventing me from making good beforehand. Even before their " cut-off times ''. 2 ) Fifth Third Bank has disabled the ability to take a screenshot ( in the app ), most likely to prevent customer 's from being able to show proof. However, I 've taken pictures. 3 ) ATMs not being available ( out of order ) usually on the same day/night. I also have pictures of this. This is what started everything over 2 years ago and it has spiraled every since. 4 ) When an ATM is available, it has declined the acceptance of checks. I have pictures. It has also not accepted CASH. It just simply grays the 'cash ' option out. 5 ) It does not appear deposits are being posted first. 6 ) It is very apparent that transactions are being reordered, in order to benefit Fifth Third Bank the most, as they are then able to maximize the amount of overdraft fees they charge. I also have pictures of this. It 's obvious in the app AND desktop view. 7 ) Their merchant services company, Vantiv ( either owned by 5/3 or partners ) process the credit card company fees separate from the 'credits ', so each very small amount ( XXXX cents or {$1.00}, etc. ) gets processed separate and ALWAYS last. So if the account is already in the negative ( or about to be ), there is a unique/separate overdraft charge for these transactions. Other banks / merchant services deduct those credit processing transaction fees FROM the 'credits ' and THEN deposit the remaining. The way Fifth Third Bank does it, this increases and maximizes the overdraft fee potential. 8 ) Also, they do n't seem to have a daily or even " instance '' MAX on how many overdraft fees can be charged. Other banks have a max. I 've recently checked. This has caused overdraft charges to pile up as high as {$220.00} in one single instance. I 've added ALL of the overdraft fees that have been charged to me by Fifth Third Bank over the period of 24 months. Between both personal and business accounts, this has totaled over {$14000.00}. This is an absolute outrage. I have a XXXX now. I can barely keep it together. I can barely pay off the overdraft fees each week, let alone my regular bills and expenses. I have somehow ( I have no idea how ) managed to keep each account active. Bringing them back out of the negative each time. But I 'm at a point where I no longer think I can do that. Not without some help. This has almost put me under. The next step, seriously, it being put OUT OF BUSINESS & then HOMELESS!
Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2016-11-10

Naples, FL

Account opening, closing, or management

Bank account or service: Cashing a check without an account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-10

Rochester, OH

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-11-10

Sarasota, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: After obtaining a home mortgage from Fifth Third Bank in XXXX XXXX, and closing with extreme difficulties and delays on XX/XX/XXXX, we had filed our complaint with your department. They responded on XX/XX/XXXX, after two months, with a letter justifying their delays & errors. They included a gift card for all of our troubles. Now, here we are almost a year later, with our money in escrow, we are hopeful that our homeowner 's insurance and property taxes will be paid by Fifth Third. We received our homeowner 's renewal dated XX/XX/XXXX, indicating that Fifth Third as a mortgagee, along with their address in XXXX and our loan number. What could go wrong? Well.. .yesterday, XX/XX/XXXX, we received a reminder from our insurance company that no premiom has been received for the XX/XX/XXXX renewal. I contacted the insurance company by telephone & they confirmed thar the annual premium is yet unpaid. I went to a local Fifth Third branch office on XXXX XXXX. in XXXX XXXX, who made a phone call to a mortgage department in either XXXX or XXXX. They would not talk to the personal banker to verify if the escrow dept. had the correct information regarding our insurance company. The banker gave me an XXXX number to call. I called this number, it was n't the correct department, so I was transferred to another person, still not the correct area, so I was transferred a third time, was cut off, started the process again. After talking to XXXX different people, finally spoke to a XXXX, who works for a firm hired by Fifth Third to pay homeowner premiums ( not a Fifth Third employee, but by far the most helpful ). She looked up our account and said due to Fifth Third recently hiring their firm on XX/XX/XXXX, oor renewal declarations and invoice were NOT sent to their company. Could I contact my insurance company or copy my renewal declarations and send to this contract company so they could begin to process a payment that HOPEFULLY would get to the insurance company prior to XX/XX/XXXX?!? I did not create this error, Fifth Third is responsible and once again, I am doing the follow up due to their internal processing errors. The rep ( part of a call center that I can not talk to again ) said she would call our homeowner insurance company to ask them to AGAIN resubmit our declarations and invoice. No guarantee this will happen, so I must domy own followups to both the insurance company and Fufth Third. If I had n't gone tothe Fifth Third branch or called and FINALLY got to the correct person, I would 've assumed that Fifth Third was going to pay our renewal premium. There is no guarantee that this will happen before our policy renews on XX/XX/XXXX. Now I am concerned that our property taxes wo n't be paid on XX/XX/XXXX. I will have to start calling again to insure that they have received the same notice we have received. Is no one accountable at Fifth Third Bank?
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-11-09

Northside, NC

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response