FIFTH THIRD FINANCIAL CORPORATION

2016-12-08

Chestertown, MD

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: I paid off a mortgage with Fifth Third Bank, XXXX, Ohio. They received the payoff on XX/XX/2016. There is additional funds due me thru Escrow and Principal. Called the company to find out why this money has not been forwarded to me and I get some excuse of waiting 10 work days before they can send out the money due me. This is my money not the bank I expect this money to be refunded to me asap and now with interest. They charged me interest on their money and now I am charging them interest on my money. Why are banks allowed to get away with keeping other people 's money. If it was there money, the bank would want it that day.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-08

OH

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Complaint: Last night my vehicle, a XXXX, was repossessed by the lien holder, Fifth Third Bank. This is our only family vehicle. It gets me to work and all XXXX of us to various errands and functions. As of XX/XX/XXXX, I was past due on three installments ( excluding the 10-day grace period ). That 's all fairly understandable, but ... Fifth Third Bank has theoretically been contacting me. They have been doing this via several phone numbers from different non-Ohio area codes that did not list the business name as they came in. XXXX percent ( a guesstimate, I admit, but it was a definite majority ) of these calls came in during the day, when I 'm at work and unable to talk. Even so, I do not answer phone numbers that I do n't know or recognize the area code at least as someone I might personally know or be doing business with. I do not know people in XXXX, XXXX, or XXXX who would know my phone number and want to call me, so I did n't answer. On top of that, these numerous unrecognized calls only attempted -ATTEMPTED -to leave a voicemail twice. One " voicemail '' was one second of nothing. The other " voicemail '' was over two minutes of utter silence -no beeps or chirps or clicks, no words mumbled or clear - no sound at all. I would still not know who was trying to call me if I did n't sift through several XXXX searches after my vehicle was repossessed. This inability to communicate properly I find unacceptable on the part of a billion-dollar financial company. Now yes, I probably should have called them, not that a depressed person with no money available to pay a bill ( who dislikes phones anyway ) really wants to speak to a foreign national with poor English whose only job is to get you to pay a bill you ca n't pay. I did actually speak with one such person once over a month ago, but was instructed to call back when someone was actually in whatever department could discuss and approve the payment plan I had offered. On top of all of this, Fifth Third Bank never once attempted to call the cosigner on my loan ( my mother, who happened to sacrifice part of her day to drive me around today ). There is a reason to have a cosigner, yet they did not call or write her even once. ( Although they did send me a letter XX/XX/XXXX. ) At any rate. Last night while the repo company was hooking up my vehicle, I tried to call Fifth Third Bank. After two dropped calls on their part, I finally got through to another person with tolerable English in a foreign accent who eventually told me the account was now with the Repossession Department, which closed at XXXX ( it was around XXXX when the repo crew arrived, XXXX when I started calling Fifth Third Bank ), and I would have to call them back the next day ( today ). Today, while at work, I got a call from a phone number I did not know. I googled it right away and learned it was yet another XXXX XXXX phone number. They called twice during the day, then finally called a couple of hours ago. I 'm told that I have to find a XXXX XXXX ( a very rare sight in Ohio 's XXXX ) and pay an initial {$890.00} ( my original car payment of $ XXXX*3 - that 's reasonable ) in cash via a process through them, then call Fifth Third back and then wait another two days until my vehicle is released, after which I have to pay the repossessor their fees to actually get my vehicle back. Then there 's still {$70.00} in late fees to pay plus some other fees ( she had quoted some {$1100.00} total at one point ) PLUS $ XXXX in repossession processing fees beyond that. That is utterly insane and unacceptable highway robbery. I despise this con game. It needs to stop, however legal it may be. I offered {$620.00} ( two months payments of {$310.00}, including late fees ), but it was not acceptable to them. Why does XXXX-dollar company need an additional hundreds of dollars on an interest-bearing loan? They DO N'T and I am outraged
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-12-08

Williamston, MI

Unexpected/Other fees

Other financial service: Check cashing

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-07

Cleveland, OH

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-07

Galena, OH

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-07

Wilm, NC

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-12-07

Colfax, IN

Unsolicited issuance of credit card

Credit card:

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-12-07

Melbourne, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-07

Galena, OH

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-06

Jacksonville, FL

APR or interest rate

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-05

Valparaiso, IN

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-05

Concord, NC

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-05

Orlando, FL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-05

Stilesville, IN

Using a debit or ATM card

Bank account or service: Checking account

Complaint: Fifth Third Bank fails to provide full disclosure to its customers in regards to " Overdraft Coverage. '' Additionally it processes debit card transactions as " Recurring Purchases '' rather than " Everyday Debit Card Transactions '' so it can ignore the consumer 's preference to decline overdraft coverage on debit card purchases and charge consumers overdraft fees without their authorization. On XXXX/XXXX/2016 I changed my preference to decline Fifth Third Bank Overdraft Protection after speaking to an agent and being told the benefits of having it. Specifically I was told that if you make a purchase with your debit card and the funds are there the transaction is approved and no overdraft fee will be charged on that transaction should your account not contain sufficient funds when the transaction post. Additionally on the disclosures it states : " As part of this service, we do authorize Checks and other transactions made by using your checking account number and pay overdrafts for the following types of transactions : Automatic bill payments. However, we do not authorize ATM transactions and pay overdrafts for the following types of transactions unless you instruct us to do so for the following Everyday debit card transactions. '' Further it reads " Overdraft Coverage for ATM and Debit Card Transactions Fifth Third Bank can no longer authorize and pay overdrafts pertaining to ATM and everyday Debit Card transactions unless you instruct us to do so ... '' Subsequent to receiving a confirmation from Fifth Third that overdraft coverage had been declined on my account I was charged additional overdraft fees for purchases made with my debit card. Upon calling Fifth Third Bank 's customer service I was told that while the purchase was indeed made with my Debit Card the transaction was processed as a " Reoccurring Payment '' and not as a debit card transaction. Further I was told that this decision was made by the merchant and not Fifth Third. The purchase in question was XXXX and is no way a " reoccurring payment '' as the transaction does not reoccur in a regular interval nor is it a fixed amount. Below are my concerns regarding Fifth Third Bank : Fifth Third does not disclose that opting out of overdraft coverage could save consumers overdraft fees on debit card purchases that had sufficient balance at the time of the transaction but did not have sufficient balance at the time of posting. Had Fifth Third explained this in their disclosures on overdraft protection more consumers might opt out. Fifth Third Bank has created a new type of transaction to skirt the customer 's opt out of overdraft coverage and charge overdraft fees. Fifth Third Bank NEVER mentions " Reoccurring Payments '' anywhere in its overdraft coverage disclosure and clearly states that transactions related to the debit card will be declined and not be charged overdraft fees. Fifth Third Bank fails to education its customer facing employees on types of transactions - specifically reoccurring payments using the debit card. Fifth Third Bank encourages merchants to process transactions as reoccurring payments rather than debit card transactions by charging merchants lower fees for processing the former type of transaction. Fifth Third then uses this loophole to charge customers unauthorized fees. Finally Fifth Third sets arbitrary limits on how much customer service can credit on overdraft fees. Customer Service representatives have told me that they would refund the fee due to the above disclosure issue however they are unable to because I have had $ XXXX in fee waivers already this year. I do have supporting evidence such as PDFs from the Fifth Third website and all disclosures related to overdraft coverage if needed.
Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2016-12-03

Cleveland, OH

Managing the loan or lease

Consumer Loan: Installment loan

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-02

Taft, OH

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-12-02

Williamston, MI

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-02

Birmingham, AL

Settlement process and costs

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-02

Brentwood, TN

Billing statement

Credit card:

Complaint: I have repeatedly asked for a bill which they send rarely. So a rep calls and tells me my payment is XXXX. I pay XXXX for 2 months but still get charged a XXXX late fee both months. I call and another rep says my bill was XXXX a moth so i was charged a late fee for the XXXX. I explained what he told me. She said sorry. Again, no bill for the 3rd month but a late fee. I asked if it was n't my fault and because their rep gave me the wrong info and they wo n't send me a bill, thats XXXX in 3 months. They have even locked my card over a XXXX payment having me go the bank to show my ID. My credit limit was XXXX and my bill was only like XXXX. But because I had n't used my card in a while. Its always some kind of fee. So how many people are they charging late fees to without sending you a bill!
Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-02

FL

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Complaint: Fifth third bank reported the wrong amount owed on my mortgage, of {$260000.00} approx. then a few months later the reported the correct amount of XXXX approx. which dropped my scores by XXXXpoints. They did a modification on my mortgage and I am only paying interest on XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-12-01

Campton Hills, IL

Using a debit or ATM card

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-12-01

Clarkesville, GA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-30

Lansing, IL

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-30

Nyc, NY

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-30

Chicago, IL

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: Yes Timely Response