DISCOVER BANK
Consumer Complaints
There are over 11723 complaints on file for DISCOVER BANK. Dated between 2019-12-12 and 2011-12-01.
Complaints Page 47
2019-06-11
Euclid, OH
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Complaint: Reference my prior CFPB complaints ... Discover Card has not only failed to close my account they are illegally and fraudulently and without my permission monitoring my loan activity through other banks and financial institutions. My attached documents will show evidence of this illegal and fraudulent surveillance/monitoring of my loan activities by Discover Card since my last CFPB complaint XX/XX/2018. My attached documents will show evidence of this illegal and fraudulent harassment via " alert '' emails and texts by Discover Card since my last CFPB complaint XX/XX/2018.
Company Response: Closed with non-monetary relief
2019-06-11
Slidell, LA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Closed with explanation
2019-06-10
Columbus, OH
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with cash advances
Company Response: Closed with explanation
2019-06-10
Columbus, OH
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-06-10
Salem, OR
False statements or representation
Debt collection: Credit card debt
Indicated you were committing crime by not paying debt
Company Response: Closed with explanation
2019-06-10
Saint Clair, MO
Incorrect information on your report
Credit card or prepaid card: General-purpose credit card or charge card
Account information incorrect
Complaint: I signed up for a credit card with Discover. As soon as I received the card I set up the online account and automatic payments of the minimum amount each month ( since there would be no charges, just using it to pay off one balance transfer ).
On XX/XX/2019, I received an email saying the bank information I submitted for the automatic payments was accepted, and an email saying my first payment was scheduled.
At this point I safely assumed the automatic payments were set up.
On XX/XX/2019 I received an email saying that I had missed 3 payments. I checked my credit report and my credit score had gone down 200 points. Discover had decided to not accept my continuing automatic payments, however they did not send me any notice, by mail, email, or otherwise.
I immediately signed into the online account and made the payment that was due. I then called Discover and informed them of what happened. Discover told me that there was nothing they could do, and that they do not edit their reporting of missed payments for any reason, even their own mistake.
However, I did not miss any payments. Discover stopped my automatic payments without my consent or even knowledge. This may have been when my bank changed from XXXX XXXX XXXX XXXX XXXX, but Discover will not give me a reason why they stopped the payments.
Discover Bank has destroyed my credit due to their own actions and refuses to correct it. Every second my credit is reported incorrectly I suffer irreparable harm. Please help me correct this without having to take this to the circuit court!
Company Response: Closed with explanation
2019-06-10
Hereford, TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief
2019-06-10
Homestead, FL
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Closed with monetary relief
2019-06-09
Oro Valley, AZ
Communication tactics
Debt collection: Credit card debt
Used obscene, profane, or other abusive language
Company Response: Closed with non-monetary relief
2019-06-09
Oro Valley, AZ
Communication tactics
Debt collection: Credit card debt
You told them to stop contacting you, but they keep trying
Company Response: Closed with non-monetary relief
2019-06-09
Marietta, GA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt is not yours
Complaint: A Certified/Return Mail was sent to this creditor, Discover Financial Services, XXXX requesting that the account # XXXX since XX/XX/2013 they're reporting on my credit profile does not belong to me and it's impeding on my ability to move forward in order to secure any measurable job ; and the consistent lack of credit extension to me by potential creditors. Discover Financial Services, XXXX must delete this unfair and erroneous information from my credit reports with all the Credit Bureaus with immediate effect per the FCRA and the FDCPA.
Thank you, XXXX XXXX
Company Response: Closed with explanation
2019-06-09
Memphis, TN
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Personal line of credit
Complaint: This company has been deceptive from the beginning. no full disclosure, somehow knows confidential information. XX/XX/XXXX ... ... requested documents ... ... .. XX/XX/XXXX sent follow up ... .... Someone called and indicated we spoke on the XXXX after the XXXX ... ... .... Multiple phone calls after cease and desist verbage. XX/XX/XXXX spoke with XXXX.
Company Response: Closed with explanation
2019-06-08
Oro Valley, AZ
Communication tactics
Debt collection: Credit card debt
You told them to stop contacting you, but they keep trying
Company Response: Closed with non-monetary relief
2019-06-08
Oro Valley, AZ
False statements or representation
Debt collection: Credit card debt
Attempted to collect wrong amount
Company Response: Closed with non-monetary relief
2019-06-08
Columbus, OH
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: For the past 7 year I have been charged XXXX on my credit card and when I called discover card they said they could not tell me because it has been more than 7 years. They said it was for a cash advance but could not tell me for sure or how much the cash advance was. Every month they out the money but cant tell me why. My limit on the card is XXXX in7 years ve paid over XXXX for this charge. I told them I dont ever remembering doing a cash advance and if I had charging me XXXX a mont for 7 yer shouldhave for any advance. They said they cant tell if there was a an advance credit ant that it was my fault for not calling sooner
Company Response: Closed with explanation
2019-06-08
Foothill Ranch, CA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt is not yours
Complaint: XX/XX/2019 XXXX XXXX XXXX responded to my complaint filed against them and Discover Card for wrongfully garnishing my {$1200.00} on XX/XX/2019. In their statetments, Discover instructed them to remove the levy and return all the money they took from me. The letter ends without providing any Information on how, when, and what way I can expect to get my money back from them in full. They provided only the front desk number and the name of the assigned attorney for me to contact, and the horrors continued.
After 20 days and numerous attempts I made to reach XXXX about the money, I still have not received my money. The front desk staff refused to let me talk to him, refused to give him my messages, lied to me about his work schedule, closed down the office when they saw me coming. They have tried everything to avoid not paying me back. Please help me talk to these people. Thank you.
Company Response: Closed with explanation
2019-06-08
TX
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Complaint: Very beginning of XX/XX/XXXXI paid off my Discover credit card, {$2800.00}, while on a mission to improve my credit score in preparation for buying a house. I had held a high balance for a long time but always made my payments while saving to pay off a good chunk. A few weeks laters,XX/XX/XXXXI received a letter stating my credit limit had been changed from {$3000.00} to {$500.00}. This rocked my credit score badly. Dropping me 30 points lower and wiping out my hard earned gains. When I contacted them, they said it was and automatic review based on numbers from my credit score. Which had gone up between 25-50 points due to paying off large portions of my debt. They stated some factors included an account that went to collections. I explained this was a medical bill that I never received. The week I saw the collection on my report, I paid it off in full. This was added to my report around XX/XX/2018and was paid off immediately. I asked the associate if they felt a collection of {$160.00} sounded like a good reason to remove {$2500.00} from a 2.5 year old account with no delinquency. The associate agreed that it did not seem fair but that they couldn't do anything to change the score until the next review. I asked if they could request a review on this and they stated no. My only choice was to initiate an credit line increase which would negatively impact my credit score. Another factor was the age of my credit. Which while still new, 3 years or so, was obviously better than any previous random review as I have not requested any new lines of credit in nearly two years.
Company Response: Closed with explanation
2019-06-08
Magnolia, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: credit company combined my file the XXXX data breach has cause me so much harm please get these ftc violation off my report
Company Response: Closed with explanation
2019-06-08
El Toro, CA
Took or threatened to take negative or legal action
Debt collection: Credit card debt
Threatened to sue you for very old debt
Company Response: Closed with explanation
2019-06-07
Moreno Valley, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with non-monetary relief
2019-06-07
Chicago, IL
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Closed with non-monetary relief
2019-06-07
New Port Richey, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-06-07
Bedford, TX
Incorrect information on your report
Credit card or prepaid card: General-purpose credit card or charge card
Information belongs to someone else
Complaint: My identity was stolen I contact Discover Card. They did their own investigation they provided me with a letter stating that I was not a fault and they would update my credit report now they're trying to hold me liable after they provided me the letter and they're still refusing to remove it from my credit report.
Company Response: Closed with non-monetary relief
2019-06-07
Taft, OH
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: An item was purchased on XX/XX/2019 for XXXX which showed on the credit card statement for {$10.00}. It showed as 2 separate charges for XXXX and XXXX. The product was delivered. No complaints. Recurring charges showed in XXXX and XXXX for {$170.00} and {$180.00}. The listing of the charges should have shown a toll free number where the subscription could be cancelled. I have no way to contact the company placing the charges. It was not made clear to me that this would be a subscription. Even so, contact information should always be given. A dispute has been filed but has not been resolved. The problem could easily and quickly be solved if contact information was provided with the charge. This should be a requirement for any subscription charge.
Company Response: Closed with non-monetary relief
2019-06-07
Lewisville, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I've never been late on my discover credit card i've talk several times and was informed Ive never been late but the problem has not been fixed this is hindering me from getting my home.
Company Response: Closed with explanation