DISCOVER BANK
Consumer Complaints
There are over 11723 complaints on file for DISCOVER BANK. Dated between 2019-12-12 and 2011-12-01.
Complaints Page 29
2019-08-22
Hinkley, CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: These credit inquiries are unauthorized and need to be removed from my credit report immediately.
Company Response: Closed with explanation
2019-08-21
Finksburg, MD
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2019-08-21
Chester, VA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I have been dealing with an ongoing issue with Discover card for two (2) years. I called customer service again today and spoke with XXXX who advised that I had to contact the merchant to continue the process. I shared that I did not get the service nor amenities that were promised. The resort was extremely dirty and bug infested, my daughter suffered an awful XXXX XXXX and had to receive medical treatment. The resort did not have the number of resturants as advertised on their website. Discover has failed to properly investigate my claims.
Company Response: Closed with explanation
2019-08-21
Fountain Hills, AZ
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-08-21
San Diego, CA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with explanation
2019-08-21
Sebring, FL
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't work with you while you're going through financial hardship
Company Response: Closed with explanation
2019-08-21
Chantilly, VA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with explanation
2019-08-20
General Delivery, DC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: On XX/XX/2019, I mailed Discover Card a package comprising a copy of the letter from my mobile phone carrier, and a recent copy of my ID Theft Affidavit to support my claim of ID theft. I sent the letter to both their credit reporting department and their office of consumer advocacy. They have refused to accept the package at both locations. I have a photographic copy of the return receipt status attached to both letters. For some reason I cannot attach the copy or the letter. This action is yet another in a long line of purposefully deceitful and shady actions perpetrated by Discover Financial.
Company Response: Closed with explanation
2019-08-20
Brooklyn, NY
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Can't use card to make purchases
Company Response: Closed with explanation
2019-08-20
Albuquerque, NM
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Complaint: Discover call repeatedly to collect debt. Experiencing financial hardship and will not defer pmt. Making the situation unbareable.
Company Response: Closed with non-monetary relief
2019-08-20
Avon, IN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with non-monetary relief
2019-08-20
Camden, NJ
Dealing with your lender or servicer
Student loan: Private student loan
Problem with customer service
Complaint: I have 2 private student loans (#XXXX & #XXXX) that are serviced by Discover Student Loans. As I did not receive my billing statement in the mail, I reached out to Discover and was informed that a system upgrade automatically changed the billing statement method of receipt (paper to paperless). Apparently, this system failure happened back in XX/XX/XXXX and impacted my XX/XX/XXXX and XX/XX/XXXX (and conceivably every month thereafter if not for my intervention). Discover never reached out to me. I never received any phone calls, emails or letters. Furthermore, and most disturbingly, Discover never did anything to correct their mistake. Since they knew the error, why not correct it? Instead, they continue with their dishonest behavior and allow the account to become past due and possibly worse if not for my intervention. Another deplorable and despicable example of student servicer engaging in BAU. They should be penalized to the fullest extent of the law!
Company Response: Closed with explanation
2019-08-20
Fresno, CA
Took or threatened to take negative or legal action
Debt collection: Credit card debt
Seized or attempted to seize your property
Complaint: I satisfied my debt on XX/XX/XXXX. The law office that handled the collection placed a lien on my home and as of XX/XX/XXXX, the lien has not been removed. This has prevented me from obtaining title insurance and prevented me from selling my home.My county recorders office informed me that the law office had improperly completed an Acknowledgement of Satisfaction of Judgement and therefore, the lien cannot be removed.I contacted the law office on XX/XX/XXXX and informed me of the problem. They told me to have the title company send them a "demand in escrow" which they did immediately. The law office never responded to this demand. I have contacted the law office numerous times but they will not respond to any of my e-mails. I finally received a response on XX/XX/XXXX where XXXX XXXX, director of operations stated that they would re-file the proper documentation but only after their notary returns the following week but to date, nothing has been filed and the law office won't return e-mails or give me any updates. I reported the lawyer to the California State Bar for misconduct and I sent a copy of the complaint to the lawyer. I received an e-mail from the lawyer in 11 minutes stating that they intended to file the correct paperwork however, this has not been done as of this date. This is holding up the sale of my home and I have now lost the pending sale. My debt was satisfied 3 years ago and the Lawyer has the obligation to remove the lien from my property. California law requires the lien to be removed within 15 days of the debt being paid off.
Company Response: Closed with explanation
2019-08-20
Miami, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with non-monetary relief
2019-08-20
Charlotte, NC
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Complaint: Discover Card called me to say that they had a clerical error when my resolution of debt was paid off that resulted in me owing $XXXX extra. Discover calls daily 4-5 times a day and leaves a voicemail at XXXX:XXXX every day. I've told the supervisor who I originally spoke with that I'm available around XXXX:XXXX for lunch to talk. The numbers they call me from are XXXX-XXXX-XXXX and XXXX-XXXX-XXXX. They called me today (XX/XX/19) at XXXX:XXXX XXXX and left a voicemail, and again at XXXX:XXXX. Yesterday (XX/XX/19) I received a call at XXXX:XXXX that left a voicemail and then called again at XXXX:XXXX, XXXX:XXXX, XXXX:XXXX, and XXXX:XXXX. Additionally, I've received NO physical notification to indicate what the debt actually consists of.
Company Response: Closed with monetary relief
2019-08-20
Charlotte, NC
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Complaint: Discover Card called me to say that they had a clerical error when my resolution of debt was paid off that resulted in me owing $XXXX extra. Discover calls daily 4-5 times a day and leaves a voicemail at XXXX every day. I've told the supervisor who I originally spoke with that I'm available around XXXX for lunch to talk. The numbers they call me from are XXXX-XXXX-XXXX and XXXX-XXXX-XXXX. They called me today (XX/XX/19) at XXXX XXXX and left a voicemail, and again at XXXX. Yesterday (XX/XX/19) I received a call at XXXX that left a voicemail and then called again at XXXX, XXXX, XXXX, and XXXX. Additionally, I've received NO physical notification to indicate what the debt actually consists of.
Company Response: Closed with monetary relief
2019-08-20
AR
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: This number called me from an Arkansas area code where I live +XXXX (XXXX) XXXX . They said that I was the Discover credit card holder and I’ve paid my payments on time. It was a recording and I do not have a Discover credit card. They asked me if I wanted to lower my interest to click #1. I am deathly sick of people abusing the phone by using an area code in Arkansas or in my area so that I will pick up the phone. I had got to the point where I wouldn’t answer any calls other than an area code from the state because I was always afraid my family was calling needing help. Now I cannot answer area codes in my state and if I do I’ll pay for it by having to take time out of my busy life to answer the phone. I am just sick of this and it should be against the law for any wine to get on the computer and make up a phone number and call you because sometimes when I don’t answer the phone I called the number back and it says the number is disconnected or they’ll change their phone and call me again what’s another number computer generated. I really feel this should be against the law. I know there is no discover business in Arkansas and this was a XXXX area code. Please do something about this.
Company Response: Closed with explanation
2019-08-20
Delray Beach, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with non-monetary relief
2019-08-19
Elgin, SC
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Closed with non-monetary relief
2019-08-19
Damascus, PA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with non-monetary relief
2019-08-19
TN
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Privacy issues
Complaint: XX/XX/2019
I just received a request from DISCOVER Credit Card Service asking me to sign Document 4506-T. I appears to me, by signing this document, DISCOVER will then have access to my IRS tax returns and any other info IRS may have on me. DISCOVER did not require me to sign such a document when they extended me credit years ago so I don't see why they feel they are entitled to it today. I have been doing business with them for years and ALWAYS pay my bill on-time and in full. They told me if I don't sign, they will cancel my accounts. They have already froze my account so I can't even see my recent transactions or where I stand financially with them. I have given them absolutely no reason to take this action.
Company Response: Closed with explanation
2019-08-19
Burlington, NJ
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation
2019-08-19
Carteret, NJ
Problem with a credit reporting company's investigation into an existing problem
Credit card or prepaid card: General-purpose credit card or charge card
Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: Closed with explanation
2019-08-19
Chandler, AZ
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with explanation
2019-08-19
NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: A card was opened in my name in XX/XX/2014 -Discover financial services LLCIt was used regularly.I did not use this card. It was fraudulent.On the date it was opened, I was not in the country -I have provided my the confirmation of my flight leaving the US-
Company Response: Closed with non-monetary relief