DISCOVER BANK
Consumer Complaints
There are over 11723 complaints on file for DISCOVER BANK. Dated between 2019-12-12 and 2011-12-01.
Complaints Page 20
2019-09-28
Salton City, CA
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Complaint: IT WAS DISCOVER CREDIT CARD COMPANY.
I HAD ABOUT {$2900.00} TO PAY OFF THIS AMOUNT IN THE MONTH OF XX/XX/2019. I WAS MAKING MY PAYMENTS WITH NO PROBLEM WITH THIS COMPANY ABOUT, NOT RECIEVING ANY OF MY PAYMENT FOR ABOUT ONE YEAR. I MAILED PAYMENTS TWICE TO DISCOVER.
THEY KEPT MY PAYMENTS ON HOLD.
ON SEVERAL CALLS MADE, DISCOVER DENIED OF NOT RECIEVING MY PAYMENTS. I WAS GREATLY DISAPPOINTED WITH DISCOVER.
THIS COMPANY FULL KNOWLEDGE OF THE IMPORTANCE OF PAYING OFF MY BALANCE BY XXXX XXXX. THEY JAVE THE IDEA THAT I HAVE XX/XX/XXXX FOR MY PROGRAM - NO INTREST FEE TO EXPIRE. I WAS ACTUALLY EMOTIONALLY AND FINANCIALLY ABUSED MENTALLY AND FINANCIALLY WHEN DISCOVER DENIED FROM THE FIRST WEEK OF XXXX TO XX/XX/XXXX OF NOT RECIEVING MY PAYMENTS SND LATER CSSHED MY CHECK. THIS ISSUE CAUSED ME A LOT OF DAMAGE TO MY FINANCIAL NEEDS, SUCH AS MORTGAGE, SCHOOL, BILLS AND OTHER CREDIT CARDI NOT BEING ABLE TO BE PAID IN THAT XXXX MONTH, ON ATTRMPT TO FIND ANOTHER SOURCE OR MEANS TO PAY THE SECOND TIME TO THIS COMPANY. IT SUBJECTED ME TO A VERY DIFFICULT SITUATION/HARDSHIPS AND LATE PAYMENTS CHARGES ON ALL OF MY PAYMENT, INCLUDING MY MORTGAGE, SCHOOL, BILLS, CREDIT CARD PAYMENT. DISCOVER DISRUPUTED MY FINANCIAL PLANS/NEEDS BY DELAYING AND HOLDING ALL MY PAYMENTS MADE TO DISCOVER, WHICH WAS IN TURN WAS AFFECTING THE BALANCE UPDATE OF MY ACCOUNT. EVEN, ON SEVERAL ATTEMPTS OF CALL MADE TO DISCOVER, TO FIND OUT A REFLECTION OF PAYMENT MADE TOWARDS MY ACCOUNT, REMAINED THE SAME BALANCE ON TWO SEPARATE PAYMENT MADE TO THIS COMPANY. I CALLED TO SPEAK TO CUSTOMER SERVICES AND EVEN REQUESTED SPEAKING WITH SUPERVISORS AND I WAS TOLD MY PAYMENT WAS NOT RECIEVED.
THIS IS THE SAME ADDRESS THAT I HAVE ALREADY MADE MY PAYMENT.
THIS IS ACTUALLY WHAT HAPPENED OR THE INCIDENT. I WAS VERY MUCH SERIOUS, DESPERATE AND EAGER TO PAY OFF MY BALANCE BEFORE XXXX XXXX TO AVOID BEING SLAMMED WITH INTEREST RATE DEFERRED FOR ONE YEAR. I HAVING BEEN MAKING MY PAYMENTS WITH NO PROBLEM.
SO, AS I AM AWARE THE PERIOD TO PAY OFF IS GETTING CLOSE, I DECIDED TO PAY MORE ON MY ACCOUNT.
I MAILED A PAYMENT OF {$1500.00} MONEY ORDER ON FIRST WEEK OF XXXX, MAILED TO DISCOVER.
I CALLED DISCOVER AFTER ABOUT 7-20 DAYS TO CONFIRM MY PAYMENT RECIEVED. DISCOVER DENIED OF NOT RECIEVING MY PAYMENT.
IN THE SAME MONTH, XX/XX/XXXX, I MAILED ANOTHER FEE, CHECK OF {$500.00} TO DISCOVER. I CALLED DISCOVER AFTER 10 DAYS.
THIS COMPANY DENIED OF NOT RECIEVING MY PAYMENT AGAIN.
I WAS DEVASTATED, SUBJECTED AND IMPOSED TO PAY ANOTHER FEE/2ND TIME OF THE AMOUNT OF {$2000.00} OVER THE PHONE, INCLUDING THE REMAINING BALANCE OF {$400.00} PLUS TO PAY OF BALANCE BY XX/XX/XXXX.
FOLLOWING, MY INVESTIGATION OF THE MONEY ORDER MAILED, I WAS INFORMED MONEY ORDER WAS KEPT ON HOLD AND NOT CASHED.
I CALLED MY BANKS TO FOLLOW UP WITH THE WRITTEN TO DISCOVER, I WAS ALSO TOLD CHECK WAS NOT YET CASHED. THIS IS WHERE, I KNEW THST DISCOVER CREDIT CARD COMPANY IS PLAYING S GAME TO HOLD SLL PAYMENTS MADE TO THEM, TO BUY OUT MORE TIME AND AS TIME GOES, THE DAYS GOES BY TO XXXX XXXX, THEN WILL THEY APPLY THE INTEREST RATE TO MY ACCOUNT.
I WAS SUBJECTED TO USE ALL THST I HAVE TO FEED AND PAY MY BILLS TO PAY FOR A SECOND TIME.
I CALLED MY BANKS AGAIN, AND WAS TOLD DISCOVER CASHED THE {$500.00} CHECK ON XX/XX/2019.
I WAS ALSO FORCED TO CANCEL THE MONEY WITH A CANCELLATION FEE.
NOW, I OVERPAID DISCOVER WITH {$500.00}, OF WHICH AS OF THIS DAY, I HAVE NOT RECIEVED THE OVERPAYMENT.
I, AM THEREFORE ASKING DISCOVER TO PAY ME THE AMOUNT OF {$2000.00}, THAT THEY MADE AND SUBJECTED ME TO PAY THE SECOND TIME.
WHEN, THEY HAD ALL MY PAYMENTS ON HOLD TO PURPOSELY AND INTENTIONALLY DELAY MY PAYMENTS TILL AFTER XX/XX/XXXX.
SECONDLY, REFUND ME MY {$500.00} PLUS OVERPAYMENT TO ENABLE ME GET MY MEDICATIONS AS SOON SD POSSIBLE. THANK YOU SO MUCH FOR YOUR SUPPORT AND UNDERSTANDING.
Company Response: Closed with non-monetary relief
2019-09-28
Milwaukee, WI
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: Discover card demanded that I give them permission to demand my tax returns from IRS, I refused they closed my card, send me letter today XX/XX/19, kept my rewards almost {$150000.00} + miles. I was never late with my payments. Spoke with mngr XXXX from OH yesterday he trolled me for 2 hours with all sorts of nonsense, refused to release my rewards and stated card was closed on XX/XX/19 because I did not release access to my taxes from IRS.
Also my rewards are voided because I did not call and ask to redeem. Then he listened to my call from XX/XX/19 when I asked to redeem my rewards but said that I did not ask properly. I was never late with my payments and had card for over a year. Discover is acting like a true troll and scammer.
Company Response: Closed with explanation
2019-09-28
Great Neck, NY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Privacy issues
Complaint: At the present time I am conducting an investigation because I have been a victim of identity theft. During the past few months I have received several phone calls from Discover for a past due balance. It has been almost about 10 to 15 phone calls a day. I found that persistence very unusual and concerning. At one time I had spent about 25 minutes with a Discover representative and as soon as I hung up I received another call from a representative allegedly from Discover as well who did not verify the account nor asked any security questions to protect my privacy. I also found that Discover had different phone numbers to contact me that were incorrect, I requested the representative to inmeditately remove the wrong contact numbers.
As I am currently struggling as a victim of identity theft and my credit has plummeted, I am reviewing everything in order to recover. Discovers actions are not compliant specially after so many issues affecting customers privacy and identify protections.
Company Response: Closed with explanation
2019-09-27
Clayton, MO
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I was defrauded by this business. I was charged {$39.00} to renew my phone service as stated but two days later I received a receipt showing additional fees that totaled {$45.00}. Then I received another email trying to defraud me again saying I had to pay about {$60.00} to cover 911 service in my area. I checked with the XXXX XXXX XXXX police department 911 service and they said that was a lie. I never used their service and tried to cancel it after finding out these facts. They refused to cancel this service. Discover cards own policy allows for charge backs when the amount agreed on is different then the amount charged. I did not know the overcharged me until two days later when I asked for a receipt for my purchase. The FTC said it is a violation of the Truth in Advertising act. Likewise, the credit card company is charging me interest even being they are violating the Truth in Lending and Fair Credit Card act. The last time I emailed them on their website was XX/XX/2019 refusing to provide me a charge back under the law.
Company Response: Closed with explanation
2019-09-27
Tarzana, CA
Struggling to pay your loan
Payday loan, title loan, or personal loan: Personal line of credit
Complaint: In XXXX or XXXX of this year, I negotiated with Discover Loans {$30000.00} over 3 years to consolidate my debt. Although the monthly payment was nearly $ XXXXmonth, it was doable. In XXXX, my husband passed away, and due to a law in XXXX, because I was a XXXX, I am not entitled to his Social Security benefits, thus my income dropped by $ XXXX/month. I immediately called Discover Loans and explained the situation asking for an extension to 6 years ( I understood that would increase the percentage on the loan ), and they refused stating that their policy is that the loan needed to be " 6-months '' old before a modification could be made. I explained that I could not afford the monthly payment and didn't want to default or ruin my credit rating, and they still refused to help me. I ave been paying on the loan, albeit less than the {$1000.00}. I wrote the president of the company and he referred me to XXXX XXXX, in their consumer advocacy division. She has called me monthly to tell me there is nothing that can be done. Now they are charging me additional interest, monthly late fees, and have further suspended charging on a Discover credit card ( which is my lifeline, and I certainly have not been charging frivolously on it ) which has always been current. I don't think my request was unreasonable, but I do feel their punitive measures towards me have been.
Company Response: Closed with monetary relief
2019-09-27
Milwaukee, WI
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: Discover closed my account ending XXXX in order to steal my rewards. I always paid bills on time, never late and earned 150000+ miles in rewards which would be around $ 2000+K cash.
I requested my rewards redeemed on XXXX XXXX at that time Discover assured me rewards would be paid automatically on XX/XX/XXXX for that I did not needed to call in : they made me to believe that they will send a check or transfer cash to my bank account as they did previously when I redeemed my rewards previously.
Few days ago I saw that my family member made a purchase on XXXX and redeemed my Discover rewards, I never consented to Discover or XXXX to use my rewards as payment option, I don't understand whythose companies decided they can use my rewards without my permission.
Today on XX/XX/19 I contacted Discover again to get my rewards and was told that Discover closed my account on XX/XX/19 ending *XXXX because " they did not hear from me and my rewards are voided '', never sent an email or mail or any indication informing me about intent to close my account.
So today, on XX/XX/19 I spoke with XXXX mngr in OH he refused to redeem my miles for me because " when I called on XX/XX/XXXX to request my rewards I was told rewards will be paid out automatically and I don't need to call, but then I needed to call again in order to redeem. '' this istrolling and scamming practices to steal my rewards. No other credit card company ever demanded my Tax Returns from IRS.
No notes, emails, letters with deadlines or anything indicating reason for closing account ending *XXXX therefore Discover did not wanted to pay my reward which would be approximately $ 2000+ Discover is a scammer and a thief, they invent tricks to steal from us our rightfully earned rewards : in instance, they emailed me yesterday on XX/XX/19 stating that they put me on their Match program on my account ending *XXXX that was never even activated and is closed.
For the demand of my IRS records I received and email from someone looking like a spam and I thought was a scam that did not come from Discover email, I deleted it as it wanted me to click on the link. I learned it was from Discover only after I called in to activate my new card ending *XXXX. XXXX told me that spam looking email was from them on XX/XX/XXXX, ( XXXX from their special department ). Then he asked me if he should close the account and hanged up the call. Then I called again, spoke with the female agent and she confirmed that XXXX was accurate and they will not activate account until I give them access to my tax returns from IRS. I refused to allow any credit card company access to my IRS records. and they closed my both accounts without any notices in order not to pay my reward.
Company Response: Closed with explanation
2019-09-26
Lewisville, TX
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: Received obvious fraudulent email. I have never been issued a Discover credit card.
Company Response: Closed with explanation
2019-09-26
Brooklyn, NY
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: Closed with non-monetary relief
2019-09-26
Fridley, MN
Unable to get your credit report or credit score
Credit card or prepaid card: General-purpose credit card or charge card
Other problem getting your report or credit score
Company Response: Closed with explanation
2019-09-26
Stevensville, MD
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief
2019-09-26
Bon Air, VA
Managing an account
Checking or savings account: Checking account
Problem accessing account
Company Response: Closed with non-monetary relief
2019-09-26
San Diego, CA
Problem with fraud alerts or security freezes
Credit card or prepaid card: General-purpose credit card or charge card
Company Response: Closed with non-monetary relief
2019-09-26
Berthoud, CO
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: On XX/XX/2019, I was informed by a Discover representative that my student loans were reviewed by their legal team and my loans are not eligible for deferment despite my half-time enrollment in XXXX studies. I submitted my Master Student Loan Promissory Note, originally serviced by XXXX, and explained to at least 6 different representatives the interim definition in that statement which states I shall get 10 years plus 6 months in school deferment for XXXX study, and 4 years plus 6 months for XXXX study. I am asking for XXXX study deferment, as I am in XXXX school. Discover says, this is a misunderstanding - I can only have the XXXX deferment, and they refuse to honor this XXXX study deferment period. I offered to continue paying interest while in school, and explained I would only use 36 months of the XXXX deferment, but was still denied. I have spent at least 5 hours on the phone with Discover in the month of XX/XX/2019, and was told there is nothing I can do to get my loans into deferment while I am in school.
Company Response: Closed with explanation
2019-09-25
VA
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Installment loan
Complaint: I took out a 7 year installment Personal loan to replace the upstairs air conditioner for my house. The rate quoted was 14.99 %, the actual effective rate over the lifetime of the loan is 44 %. I took this out in XXXX of 2017 and have had numerous phone conversations with Discover about how I was misled and deceived regarding the effective rate of this loan.I have told them that I want the loan changed to an actual 14.99 % loan calculated based on total amount borrowed multiplied by the interest rate divided by 7, which is what I was led to believe this loan was.This would give total interest of {$220000.00} over the life of the loan instead I am currently paying at a rate of over {$7000.00} in interest for the life of the loan. My latest call to Discover verified this so that the effective interest rate for the life of the loan is approximately 44 %.
Company Response: Closed with explanation
2019-09-25
Bedford, OH
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief
2019-09-25
Bronx, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with non-monetary relief
2019-09-25
Nyc, NY
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Personal line of credit
Complaint: Hello, I've had this loan for several years at a fixed monthly payment rate. Now approaching the final two payments, discover has decided to take it upon themselves to submit an " unauthorized '' balance payoff. This has caused other consequences with my credit union account in which the funds were withdrawn. I am appalled! My credit union suggested I contact discover and have them provide a statement declaring this was done in error in order for me not to be responsible for overdraft fees. In the meant-time a monthly payment was scheduled and authorized by me days prior. They were trying to double dip. I tried to resolve this with Discover but they refuse to be compliant. I've never experienced this in the past with discover nor my credit union. I strategically schedule payments in a timely manner at least 95 % of the time. I don't claim perfection, but when I approach the due date I sometimes pay directly on the discover website. This is how discover had access to my account information to retrieve those unauthorized funds from my account. I would appreciate if an investigation can be done. Thank you.
Company Response: Closed with explanation
2019-09-25
Vero Beach, FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Closed with non-monetary relief
2019-09-24
Miami, FL
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Unexpected increase in interest rate
Company Response: Closed with monetary relief
2019-09-24
Dover, DE
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: This a second Complaint against Discover Bank that lied to you on the first complaint which you closed upon that lie. Now the same problem is there again. In XX/XX/XXXX {$500.00} loan payment was not made which was due by XX/XX/2019. I did not pay electronically this time and in four days XXXX will start charging me default fees. I called XXXX today and they have not received a check from Discover that Discover assured they mailed to be received by XX/XX/2019 due date for payment
Company Response: Closed with explanation
2019-09-24
Baltimore, MD
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Closed with explanation
2019-09-24
Ridley Park, PA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I was notified that there were two past due {$15.00} charges on my Discover Card. I haven't used that card since XX/XX/2017.
I tried to login to the Discover website and learned that my account had been compromised, and my login information and phone number had been changed.
I reported the fraud to Discover and they issued me a new card, but as of yet they have not removed the fraudulent charges. This shows up as past due on my credit and it has brought my score down by 70 points.
I have tried resolving this 4 times over the past two weeks. They shuffle me to different people each time, but no one has removed the charges as of yet. Just now I called again and was told that their supervisor was in a meeting and may call me back later today. If not, I should try again in a few days.
Discover isn't doing anything to resolve this issue of fraud and I'm frustrated with the back-and-forth nature of being passed around during phone calls. They already established that someone fraudulently accessed my account. It shouldn't be this complicated or time consuming to get the charges removed.
Company Response: Closed with monetary relief
2019-09-24
Country Club, MO
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Closed with explanation
2019-09-24
NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: In XX/XX/XXXX, Discover Bank notified me of charges that were not my own on their card and in looking, I realized that my card was missing/lost. The total charges were for over {$3000.00}. Discover claims that it did an investigation into the charges, but due to the fact that the card had a fraud matter in the past that they paid and that an item was returned ; they denied the fraud claim. I acted in investigating myself, as a charge was for a hotel room booked through XXXX. When I gave XXXX the itinerary number, they asked my name, email address, phone number - and said it didn't match their records. Of course not ; because I didn't make the charges - the card wasn't in my possession. I contacted XXXX XXXX, another merchant where the fraud occurred. I spoke with the manager who confirmed an item was returned but also told me items that were purchased - a laptop and other electronic items. The transactions were made in the XXXX, NY area ; I've never lived nor visited XXXX. So Discover just flat out denied the claim. I wrote the following letter to the CEO because I was so disgusted that they continue to ask me for money for Certificates of Deposit, and Savings Accounts. I'm a high net worth individual and have been targeted with identity theft and fraud in the past, and my banks have always protected me. I called today to speak with a Supervisor named XXXX who said my letter sent to Discover 's Corporate office was received ; but he said it was unlikely the letter will be responded to or I will get a call back. I asked if he was serious, he said yes. They simply, do not care. Right now there is a CREDIT on the account that they haven't paid back, nor did this Supervisor ask if I wanted a refund of the credit ... he just wanted me off the phone.
Letter : XX/XX/XXXX VIA CERTIFIED MAIL CONFIDENTIAL COMMUNICATION DISCOVER BANK ATTN : Mr. XXXX XXXX, Chief Executive Officer Corporate Headquarters XXXX XXXX XXXX XXXX XXXX, Delaware XXXX Re : Fraud Charges ; Discover Bank Card Ending XXXX Dear Mr. XXXX, I am writing out of extreme frustration, disappointment and shock over an experience this year with Discover Bank. I have been a Discover cardmember for well over 4 years now. I have a {$30000.00} credit limit. My card became missing in XX/XX/XXXX and I noticed charges that were NOT authorized by me coming from the XXXX NY area. The fraud totaled over {$3000.00}. I am a high net worth individual and it is not uncommon for me to fall victim to this kind of activity due to that. I am a client of XXXX XXXX Private Bank, XXXX XXXX XXXX XXXX XXXX and also have disbursement accounts with a local credit union. I have enclosed some of my more recent balances just in my local credit union alone to show that I am not someone that has anything to gain by what your company has accused me of. After the fraud investigation by Discover had concluded, all the charges ( I highlighted them for you ) were returned to the account. I was astounded. I called and was on hold for a significant amount of time reaching the Fraud Specialist handling the claim. I was told that because there had been fraud on the account before and that whomever made the charge, returned an item which is unusual, at XXXX XXXX, they were claiming that I authorized the charges. This is false. Your fraud department, by means of its own and for its own convenience had decided that the pattern was unusual, thus they were denying the fraud claim. To make matters worse, one of the vendors XXXX had actually returned the funds to Discover. But Discover returned the funds back to XXXX!! Making me pay on a matter of fraud. I was told that I would have to produce new evidence. So, I took time out of my busy day and called XXXX. Repeatedly being told that my information didnt match the information on the booking, so they couldnt help me! Even after telling them that it was a matter of fraud. This is conclusive evidence that I didnt make the XXXX reservation. However, since none of the information matched ( phone, address, name, etc ), they couldnt provide me with the details to give to you. Amazing. Next I called the XXXX XXXX in XXXX NY where nearly {$2500.00} was spent. The manager confirmed that something was returned and agreed that it was unusual, but they dont check IDs ( my cards always say see id on the signature ). He told me a laptop was purchased, along with some other expensive equipment and nobody from Discover Bank had contacted them.
I spent hours out of my busy day out of anger trying to figure out details needed to give to your Fraud Department so they would take this matter seriously. After asking my accountant to pay only the minimum balance on the card while this was cleared up ( thinking we would get evidence that shows I didnt make these purchases ), I was told by a Manager of the Fraud Team that the case was closed and would not be reopened. So, I could pay Discover or be delinquent. Thus, I asked my accountant to write a check for the full balance on the card. This is wrong. I routinely search for banks for good rates on CDs, Money Market accounts, etc. and Discover Bank has been brought to my attention recently for its rates. I will not deposit {$250000.00} in Discover Bank so that it can mistreat customers the way I have been. I will admit I was planning in XX/XX/XXXX to open a Certificate of Deposit with Discover Bank for {$250000.00}, but I will not. I dont plan on ever using the card again so long as this decision remains. I seek Corporate to reverse the decision and readjust my account for the fraud claim in XX/XX/XXXX.
I have had Fraud Claims with XXXX XXXX XXXX and XXXX in the past ( as I told you, high net worth are targeted ) ; I have NEVER had a fraud claim denied. With someone who is worth over {$5.00} Million, and has well over {$1.00} Million in liquid cash assets, do what your bank is basically accusing me of? I just paid off my XXXX card with a balance of over {$80000.00} I pay my balances in full monthly! Your Fraud Department was looking for the easy way out, it was looking for reasons to not protect me but to protect itself.
I am asking you to appoint someone from your Corporate Office to address this matter to a satisfactory resolution. Its unacceptable that a vendor returns funds to your bank under a fraud claim and your bank sends the funds back, while I get the run around ( XXXX )! Please see the enclosed documents : statement from the time of the dispute, bank summaries from my local credit union showing the cash that I have on hand. It does not make sense. Please handle this as a respectable bank would and treat your clients as you would wish to be treated. Correct this problem. I will look forward to hearing from you or an appointed officer in your Corporate Office.
XXXX XXXX, I am simply asking for someone in XXXX to take a look at the matter and discuss it with me. And, I can not get that done.
Company Response: Closed with explanation
2019-09-24
Jacksonville, FL
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: In order to make payment arrangements for my past due student loans, I set up up an arrangement with Discover Student Loans to make 3 payments on each of my accounts amd once the payments are made the accounts would return current. The payments were setup for XXXX amd XX/XX/30 on XX/XX/XXXX. The payments were withdrawn from my account on for XXXX. Yet in XXXX I received notification that my loan was charged off. I was told if I made the payment by the end of the month in XXXX the loans would not be charged off but the loan was still charged off in error. Now my credit report is showing a charge off and a derogatory mark. The payments were set up for XXXX and XXXX.
Company Response: Closed with non-monetary relief