Comerica

2015-06-22

Milwaukee, WI

Fees

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-21

Haverhill, MA

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-19

Dunnellon, FL

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-19

GA

Deposits and withdrawals

Bank account or service: Other bank product/service

Complaint: I am XXXX veteran on XXXX XXXX a transfer was made from my account ; in the amount of {$1200.00} from my direct express account without my authorization, I have sent several letters and all requested information, regarding the dispute ; was told today, they closed the investigation ; without discovering what happened to my money. Please help me recover my money. I have tried repeatedly to get answers from direct express, without any response!
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-18

Winston Salem, NC

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-18

Indianapolis, IN

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-18

Indianapolis, IN

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-17

Salton City, CA

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: I receive my social security pension funds through Direct Express debitcard. They deactivated my card about the XXXX of XXXX. They said thatthere was suspicious activity, however, I can not see anything suspicious on myon my XXXX statement. I have contacted them numerous times and havecomplied with their requests for proof of identification. After severaltries, they now say that they have not received my last fax. I haveconfirmation that have received my fax. andnow I must start over with new faxes
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-17

Nappanee, IN

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: I will mail you all this I am having problems with XXXX banks and thier debit cards due too the theft of my wallet wich i filed a police report and did every thing they asked of me, The XXXX banks are XXXX of XXXX, IN. XXXX. Wich I have already filed a complaint with the OCC. the XXXX. they rewferd me too you. the other banking issue is with COMERICA BANK. which finances the debit card by DIRECT EXPRESS debit card program. XXXX XXXX XXXX XXXX, TX. XXXX. This is the XXXX I am wishing you will help me with now and I am mailing some papers.pertaining to this dipute which they refuse to honer their phone is XXXX dispute # XXXX I have done every thing they have asked even sent copies of pertinent paperwork by certified mail. they have always given me the runaround. even going as far as giving me a fax number which they said they did not receive. I faxed it again, all at my exspence. then when I called them again another representative on the phone said they do not accept faxes and that fax # is not used often and is more than likely thrown away. All this I beleive was to wear me down make me give up. and also to burn up the time ( 90 ) days I had to make my complaint. how can they make legal decisions like that when their is a warrant for the person I named in police report and the with drawls from account was made all in a short period of time ( 2 ) days I believe. I called XXXX they said they do not handle this and I would have to call number on back of card ( runaround again, wasting my time again ). please try and help. I am mailing some of the papers I have sent them certified mail but will send you any thing i can, that you may need. thank you again. XXXX, XXXX IN. XXXX cell # XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-16

Dallas, TX

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-16

Cucamonga, CA

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: On XX/XX/XXXX, I reported my father XXXX XXXX XXXX XXXX death ( XX/XX/XXXX ) to the Social Security Administration. My half-sister 's guardian & XXXX XXXX XXXX also reported my father 's death on several times. Since XXXX XXXX XXXX XXXX ( my estranged brother ) carries the same name as our father, he has a history of making attempts to use our father 's identity. He has also committed financial elder abuse while my parents were alive & since they have passed away, which is why I continue to file complaints in their honor. I contacted CFPB in XX/XX/XXXX to report the fraudulent use of our father 's XXXX, as well as the XXXX of my half-sister, XXXX XXXX. Sadly her mother passed in XX/XX/XXXX, therefore my father was receiving XXXX for himself & minor daughter. Prior to my father 's death ( XX/XX/XXXX ) he informed me XXXX XXXX stole his mailbox key to gain access to my mother 's ( XXXX XXXX ) XXXX check. Later it was discovered on XX/XX/XXXX that XXXX XXXX XXXX, did in fact steal our father 's cellphone ( which is how he gained access to his pin # s ) & wallet & immediately started making unauthorized charges/spending money while my late beloved father 's body sat in a morgue for almost a month! This was reported to the Office of the Comptroller, XXXX XXXX Comerica Bank, the SSA & a police report was filed ( # XXXX ). Meanwhile we contacted the SSA to request a hold be placed on my late father 's debit access card, stop future disbursements & to have her XXXX check be sent to her guardian, however this was around the time government offices were closed, so the SSA carelessly sent checks to my late father 's address & my estranged brother cashed them! His ex-girlfriend & ex-wife informed me about how he bragged about the money ( over $ 8k ) he found. He selfishly attempted to purchase a car, but was denied because of his credit. I am devastated & angry, because we called the the SSA national number several times, filed complaints online & also went to the SSA office located in XXXX, CA three times to provide my father 's death certificate. The CFPB never followed through with me. I was provided a case no. ( XXXX ) and was told that due to privacy laws information could not be released to me or my mother, WHO WAS STILL MARRIED TO MY FATHER! When I contacted Comerica Bank by phone & by visiting their branch located in XXXX XXXX, CA I was told they had nothing to do with placing a hold on debit cards and that I should contact the Social Security Administration, however when I contacted the SSA they told me there was nothing they could do. Now let 's fast forward XXXX months later, MY MOTHER DIED! I am devastated & still angry, as I have not been able to grieve! I have had to file numerous police reports against XXXX XXXX XXXX for a cellphone he obtained in our father 's name through XXXX racking up a bill of $ XXXX & for attempting to obtain credit in both our late parents name. He did not attend our late father 's memorial & once our mother passed, he just transferred her body to a mortuary, leaving us distraught to search for her body. Once her body was located, he did not come to sign paperwork to have her cremated, but had the nerve to petition to attempt to see if he could obtain the XXXX owed to our mother after our father died & her XXXX income. In honor of my parents I gave up my place & hired an attorney & fought with him in court for over a year & was recently granted " Executor '' of my late mother 's small estate, Therefore I have filed complaints once again with XXXX Bank ( they conducted an investigation & found in my favor ) and I am filing complaints against Comerica Bank & the Social Security Administration. Again I am doing this in honor of my late parents & half sister who is considered an orphan.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-15

Saratoga, CA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-12

Fees

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-12

Flint, MI

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-11

Lawndale, CA

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-11

Winton, CA

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Complaint: During a recent audit of my account, I discovered that my account had charges totaling {$1700.00}. However, Comerica/Direct Express says I have done {$2100.00} in charges. I have done the math, have the printout and request your intervention in this matter. I have already complained to them without result.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-11

Monterey, IN

Billing statement

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-11

Emory, TX

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: As a XXXX employee on XXXX, the XXXX of XXXX XXXX issues my benefits on a debit card issued through Comerica Bank. My card expiration date was XXXX. I had called Comerica back in XXXX 2015 to see when my new card would be issued. I got a recording that said my card would be expiring soon and that my new card would arrive soon and that if I did not receive it, to notify them. When I had not received it by XXXX XXXX, I called Comerica on XXXX XXXX and the rep told me that the new card had been mailed out on XXXX XXXX, 2015. I told her that I had not received it and she informed me that it needed to be cancelled in case it was lost or stolen. I told her that I needed a valid card to make grocery purchases, etc. She told me that I could have a new card expedited to me in 2 days for a fee of {$13.00} and that my new card would arrive by XXXX on Wednesday, XXXX XXXX. When I did not receive it on XXXX XXXX as promised, I called Comerica back and asked to speak to a supervisor. I informed her that I had paid {$13.00} to have my new card delivered to me by the XXXX and that our XXXX driver always comes around XXXX. She said to be patient because XXXX works XXXX and that it would arrive ( It never did ). She also informed me at that time that my original card was valid through XXXX even though it states on the front that it expires on XXXX. I asked her why I was not given that information on XXXX XXXX when I called so that I would not have to spend {$13.00} to have a card expidited to me. She had no answer. My new card did arrive a day late on XXXX XXXX.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-06-10

Houston, TX

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-09

Escondido, CA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-09

Irving, TX

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-06-09

Ridley Park, PA

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-06-03

Tubac, AZ

Using a debit or ATM card

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-06-03

Arlington, TX

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-29

Bakersfield, CA

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response