Comerica

2015-05-27

Houston, TX

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-27

Rochester, WA

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-26

Philadelphia, PA

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-26

Phoenix, AZ

Identity theft / Fraud / Embezzlement

Credit card:

Complaint: Re : Direct Express ( DE ) SR Number:XXXXXXXXOn XXXX XXXX, 2015 while attempting a retail purchase, my card was declined. Assuming that it was a mistake, I asked the clerk to retry ; again declined. I felt that perhaps due to using my card a good bit in the last few days, there was a suspicious activity hold on my account despite not knowing if that feature even existed. To my amazement, I found out that I had {$0.00} on my card, after {$810.00} in fraudulent charges had occurred, during XXXX transactions at XXXX separate XXXX, as had been informed by DE CSR. I was stunned and livid as I had never been in either store, nor allowed my card or pin to be compromised whatsoever ; my card was in my possession all along. After my verbal report/notification of the matter immediately upon my awareness ( XXXX/XXXX/15 ), I assumed that a credit would be applied in a reasonably considerate manner ( within XXXX days. ) DE said I needed to complete a questionare outlying the very same information that I provided by phone call with the fraud department. Considering my entire livelihood was at stake, I felt that this was a redundant, antiquated, and backwards approach, that could extend the duration for receiving a credit. Modern tools like fax or email was n't an option. I scraped up postage fee, to mail a letter as a substitute for questionnaire in route to me by mail. Allowing a few days for my letter to be received, I followed up with phone calls. My letter reached DE on XXXX XXXX, 2015. Each time I spoke with ill informed, rude, objectionable, inconsiderate, and inhumane reps at both level XXXX and XXXX level helpdesks - CSR reps and supervisors. Supervisors were of course apologetic while simultaneously displaying rudeness and uncompassion for my case in particular. Also, all refused to escalate my calls to fraud investigators or senior management. Out of desperation and frustration I called several times a day on several days, hoping that I would reach some logical manager with discretionary authority. Each call I practically begged and pleaded that my claim be expedited as I have XXXX and XXXX that required immediate medication and treatment, as well as, a meager food supply. It seemed even if I was dying in front of their eyes, the only response I could get is, " I apologize XXXX XXXX, but we ca n't do anything at the moment. " Reps at this company act with callous indifference to the suffering of their account holders, most like myself have no other monetary means or resources. Again, as I have a XXXX, contending with this matter with the robots at this organization, literally drove me into XXXX and I needed to go to the ER for XXXX. I understand that my claim was XXXX of however many being investigated but not everyone 's pursuant circumstances are equal. Some might not have the same sense of urgency. An emergency room would not XXXX over a XXXX XXXX victim. This is an entrusted XXXX dollar business that operates like a corner store. Despite their lucrative government contract, they seemed positioned not to to risk XXXX cent, unfortunately at the detrlment of the consumers that are the basis of their business. Claimants should be treated on case by case basis. Within the XXXX and elsewhere, I have seen widespread complaints similar to mine, where already marginalized XXXX recipients, have faced the unjust, undignified, and absurdity of trying to recover money to cover urgent living expenses and medical needs. I am flabbergasted that the US gov't continues to contract with DE, given the critical allegations against them for horrific and ridiculous practices and policies. Through my interaction with DE, I am sickened and appalled that they are allowed to function as is.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-05-22

Fairfield, CA

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-22

ID

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Complaint: I receive my social security XXXX on a master card from direct express. Which is an approved method from social security. On XXXX XXXX 2015 my account was wiped out. somehow, someone in California accessed my account and charged {$1500.00}. I discovered this on XXXX XXXX 2015 When I went to make a purchase at XXXX XXXX in my hometown of XXXX XXXX. I immediately called direct express & I was informed of these charges. I was told there was some type of a hold on the money & after XXXX XXXX I could get my money back.Nothing further needed to be done on my part. I requested a new card, which shut me out of the online service to see the charges. My new card came in the mail on XXXX XXXX. I got online to see that charges were still there. So i called direct express again & i was transferred to the fraud department. I was informed that I had not spoken to their dept. i was told they would mail me some forms to fill out. I went ahead & sent my own statement, contesting the charges as fruad. I received their forms on XXXX XXXX. Subsequent calls to direct express have not be addressed. I called Comerica bank which in on the card. I was told they only make the plastic. Direct Express has informed me that it takes up to XXXX days after receiving my dispute of the charges to give me a provisional amount. If approved., and the investigation could take XXXX days. And that if i was n't approved for a provisional amount it would take XXXX days to return my money. I can not pay my bills because of this fraud committed against me. Direct express has given me a run around and is not specific about my money being returned. I have filed a police report with the XXXX Police.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-05-21

Sanders, KY

Using a debit or ATM card

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-05-19

Canyon City, OR

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-05-19

Jerome, IL

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-14

Lucas, TX

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-14

Fairport, NY

Fraud or scam

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-05-14

OH

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: I called and requested that my paper statements be stopped in XX/XX/XXXX. I was closing my account so no longer needed them. I have been getting them still to this day XX/XX/XXXX and am still being charged for them. The company person ive been dealing with is XXXX XXXX. He refuses to put the right amount back on my account. I have statements proving my correct amount owed to me from XX/XX/XXXX to XX/XX/XXXX. He states they cant figure out how to stop the statements they are working on it but here we are 7 months later and still being charged for these and on a closed account. He also refused to give me any different contacts or phone numbers to someone higher then him.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-13

Sioux Falls, SD

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-12

Logan, KS

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-05-11

Danville, CA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-11

FL

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Complaint: On XXXX XXXX, 2015 after a purchase of {$8.00} at XXXX, I had a {$260.00} ending balance. The following morning, when I attempted to get gas on XXXX XXXX, 2015 ( It was not a funny XXXX Joke ), I discovered the account had a XXXX dollar balance. I immediately contacted Direct Express to no avail. I was told it was being researched and that the card was not FDIC covered ( which is untrue ). I was told they did not have to follow FDIC rules, nor did they have to respond in any certain time frame or replace my money to my card. This situation has been going on over 30 days now, with still no resolution. I have called multiple times a week since this incident happened, with no resolution in sight. I have called the FDIC and have filed a complaint. After this incident on XXXX/XXXX/15, my card was compromised on XX/XX/XXXX-XX/XX/2015 by someone in XXXX XXXX, who XXXX up over {$900.00} in XXXX charges. Direct Express/XXXX refunded my card {$400.00} and is reviewing the FRAUD ( 90 day process ). I filed an FBI report and Police report. I filed all necessary forms requested by Direct Express. However, the company refuses to address the {$260.00} that went missing PRIOR to the XXXX XXXX and XXXX, 2015 FRAUD happening. *** In the process I have received a closing notice for my electricity, due to the fact that the {$260.00} went missing from my account. This card belongs to a XXXX person, with no other means to support themselves. This matter needs immediate resolution! Note : My docs are to large to upload to this complaint.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-07

PA

Making/receiving payments, sending money

Bank account or service: Checking account

Complaint: Comerica Bank refuses to reimburse me for fraudulent activities on my account during the time period of XXXX and XX/XX/XXXX. I am sending along official documentation of my incarceration at that time, which clearly states that I was in custody for a year during that period until my release on XX/XX/XXXX. Also included are the Social Security documentation of overpayment as well as the bank statement showing payments made to XXXX, XXXX XXXX, etc. This is a DirectExpress Mastercard through Comerica Bank onto which funds are directly deposited.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-05-05

Goldsboro, NC

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-05

Inglewood, CA

Managing, opening, or closing account

Prepaid card: Other special purpose card

Company Response: Closed with explanation

Disputed: No Timely Response

2015-05-01

Brookside, NJ

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-30

Miami, FL

Managing, opening, or closing account

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-04-29

Eastamptn Twp, NJ

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-29

Des Moines, IA

Transaction issue

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-28

Muncy Creek, PA

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-27

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: Yes Timely Response