Comerica

2015-10-15

Rockford, IL

Deposits and withdrawals

Bank account or service: Other bank product/service

Complaint: have fraudulant charges on my card ... .did report it on XXXX/XXXX/2015. XXXX/XXXX/2015 they gave us a conditional credit of $ XXXX..but..on same day they took it away ... we filed XXXX-trackers as of today XXXX/XXXX/2015 we have gotten no explanantion. on XXXX/XXXX/2015 letter it states that they took {$190.00} back ... but ... around XXXX/XXXX/2015 they took another {$190.00} off of account..operator confirmed that she had never saw that done..but again no answer. filed another tracker plus said it shows still pending. on XXXX/XXXX/2015 talked to another operator which stated this company has hit our account hard and again..cancelled card again..they never stopped these fraud charges ... .so far direct express was suppose to give answer within 90 days..which was XXXX 2015 and has not. so far they have taken $ XXXXx2 plus over XXXX in fraudulant charges from XXXX, just now got that info waiting for verification letters tyo come in mail.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-14

Mount Holly, OH

Using a debit or ATM card

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-10-14

Elmer, LA

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-10-09

Madison, WI

Managing, opening, or closing account

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-10-07

Lannon, WI

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Complaint: XXXX XXXX, offered this card directexpress debit mastercard to put my social security XXXX payment on on the XXXX/XXXX/15 I made a transaction on a XXXX atm machine of {$160.00} witch would of left me {$110.00} something on my mastercard a couple of days went by and I call directexpress card XXXX and the amination service said something was wrong with my card and I had to talk with somebody but the amination said they were to busy to check online to see your account and tranactions when I did all it would let me see is a fraud problem and my balance of XXXX cent something like that it would n't let me see the transactions so all I know at this time is my card was stopped and cant get a hold of directexpress XXXX so I finally got throught by XXXX of there numbers they said they put a fraud alert on my card and ask me about a international transaction of {$47.00} something and a {$42.00} something transaction with a marketing place I think called XXXX that 's all the info they would give me I asked directexpress why I could n't see my transcation online but ownly you can no explanation I said I did n't authorized these transactions all they said is they have n't went through yet call back in two days but I did n't wait I called the next day in the evening time and fond out they let the transaction go through and I had to buy a nother card because I receive a new XXXX cause of the XXXX store scam with I never asked for, so I had to buy this card and file a complaint to get my money back from this international transaction that I have NO INFO TO PUT DOWN ON THIS COMPLAINT I ASKED FOR A TRANSACTION STATEMENT TO BE MAIL WITCH IS 5 DAYS or more but three weeks before that I ask for my account info in the mail never received and I do n't no if it is coming now XXXX/XXXX/15 and if this international transaction market place say I authorized this I lose my money witch they did to me two years ago I lose a {$100.00}. I had to send this form your wed page is expiring
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-10-07

Salton City, CA

Credit card protection / Debt protection

Credit card:

Complaint: XXXX XXXX is allowing unatherised transiactoins on my card and when a call them thay do not speak English and are very very very rude and make me wate several days to return my money. what are they doing with my money and why are they aloud to just take my ssd money and keep it for 3 to 10 days befor returning it?. need help.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-10-05

Ft Myers, FL

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-10-05

San Jose, CA

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-30

Eutaw, NC

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-30

Livonia, MI

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-09-28

Three Bridges, NJ

Managing, opening, or closing account

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-28

Tempe, AZ

Managing, opening, or closing account

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-09-24

Benbrook, TX

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-23

Chicago, IL

Billing disputes

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-22

Blue Ash, OH

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-09-21

Humble, TX

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-09-21

Baltimore, MD

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-17

Beachmont, MA

Fraud or scam

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-09-15

Aslo, MN

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-09-15

Stkn, CA

Fraud or scam

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-10

Wakefield, MA

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2015-09-10

Homestead, FL

Managing, opening, or closing account

Prepaid card: Other special purpose card

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-09

Hayward, CA

Unauthorized transactions/trans. issues

Prepaid card: Government benefit payment card

Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-09

OR

Using a debit or ATM card

Bank account or service: Other bank product/service

Complaint: I had my directexpress card stolen and reported it within XXXX hour and closed it. I made a police report that same day then found out were it was stolen. I went to the minimart and talked to the manager and watched the tape of some woman stilling it..I then made several calls to the bank to resolve the issue. XXXX month later I finally received there form and sent it back. Two weeks ago I received a letter from them stating that they could not confirm that fraud occurred.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-07

Phoenix, AZ

Fraud or scam

Prepaid card: Government benefit payment card

Complaint: XXXX XXXX Services froze my XXXX computer screen with a window instructing me to call XXXX at phony phone number. Then " XXXX '' transferred me to XXXX XXXX XXXX which falsely claimed to be XXXX 's contracted tech service. XXXX pretended to " fix '' a problem they caused in the first place. They took remote control of my computer for at least XXXX hours. All XXXX & XXXX forums I have read explain XXXX is a scam. They allegedly are HQ in XXXX XXXX NJ at XXXX XXXX XXXX # XXXX zip code XXXX ; contact XXXX XXXX, email XXXXXXXXXXXX, phone XXXX. I was hacked by XXXX XXXX/XXXX/15 & discovered scam XXXX/XXXX/15. I have complained to FTC. I have complained to Comerica Bank which is sending me a fraud complaint form, a new Social Security check prepaid debit card ; they asked me to file a theft report with the XXXX Police Dept. This is cybercrime, wire fraud, and other crimes, I guess. Go to FBI? U.S.Justice Dept? New Jersey Attorney General?
Company Response: Closed with explanation

Disputed: No Timely Response