Comerica

2017-12-30

Fresno, CA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response

2017-12-29

Placentia, CA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2017-12-29

Detroit, MI

Opening an account

Checking or savings account: Checking account

Unable to open an account
Company Response: Closed with explanation

Timely Response

2017-12-29

Cleveland, OH

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with monetary relief

Timely Response

2017-12-27

Struggling to pay your loan

Vehicle loan or lease: Loan

Loan balance remaining after the vehicle is repossessed and sold
Company Response: Closed with explanation

Timely Response

2017-12-26

Collierville, TN

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with monetary relief

Timely Response

2017-12-21

Emory, TX

Managing an account

Checking or savings account: Other banking product or service

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2017-12-21

Calico Ridge, NV

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with monetary relief

Timely Response

2017-12-20

Magnolia, TX

Managing an account

Checking or savings account: Checking account

Banking errors
Company Response: Closed with explanation

Timely Response

2017-12-20

Albuquerque, NM

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with monetary relief

Timely Response

2017-12-20

Clyattville, GA

Problem getting a card or closing an account

Credit card or prepaid card: General-purpose prepaid card

Trouble getting a working replacement card
Company Response: Closed with explanation

Timely Response

2017-12-18

Staten Island, NY

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with explanation

Timely Response

2017-12-18

Carmel, IN

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with explanation

Timely Response

2017-12-15

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2017-12-15

Detroit, MI

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2017-12-15

Springfield, MO

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem with direct deposit
Company Response: Closed with explanation

Timely Response

2017-12-14

Faucett, MO

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: This is in regard to a fraudulent transaction placed on my XXXX XXXX XXXX Card on XX/XX/XXXX by XXXX XXXX, XXXX ( XXXX ) This Company apparently owns markets and/or gas stations & convenience stores in various counties ( but not the US ). SEE ATTACHMENT NO. 1 The fraudulent charge amount ( s ) were {$270.00} & {$8.00} ( International Purchase Fee ), for a total of {$280.00} On the morning of XX/XX/XXXX I logged into my XXXX XXXX account only to find that my account had been suspended due to fraud ( or a fraud alert ). I immediately contacted XXXX XXXX Customer Service and spoke with a representative ( XXXX ). I was not able to see the transaction in question, as the account was suspended & I could not raise the History page for the account. I asked him what/who it involved & he told me it was XXXX XXXX. He was told IMMEDIATELY that it was a fraudulent transaction. This was around XXXX-XXXX XXXX ( Central Time ). He then proceeded to tell me that I would have to wait a day to start a claim to remove the charge. I asked him, Why? and he proceeded to tell me that they would have to pay the charge, before a claim could be started. I told him, I am telling you right now this is a fraudulent charge and you should stop it. He answered that they could not do that. ~ At that time, it was still a Pending Charge. Under the XXXX XXXX XXXX Terms of Use Policy statement, Section IV Subsection C they can refuse to process a transaction if : We are uncertain whether you authorized the Transaction. SEE ATTACHMENT NO. 2 In order words, they COULD have stopped processing the transaction at that point!!! This money is purely a Social Security monthly benefit. The representative ( XXXX ) then issued a new card. The following day, I tried to call XXXX XXXX XXXX to file a claim, as he had told me to do. I could NOT contact them, as I needed the 16 digit number & the system kicked back my old card number as being invalid. I could not get my new card number off of the account page, as it only showed the last 4 digits. XXXX had also told me that sometimes a card holder can just get in touch with the company that charged the amount to see if they will just remove it. XXXX XXXX is in XXXX & I did call their contact number, but their messages were only in XXXX, XXXX & XXXX. After a few days, I did send them a message on their website & even used an internet, search engine translator to do that. I have never received a reply. I waited to receive my new card & contacted XXXX XXXX XXXX again. Their complaint form is on the way. First, I had to wait for the new card to arrive. Now, I am waiting for the complaint form to arrive. I was told that it could take up to 90 days to investigate this fraudulent charge and hopefully return the money to the account. ( Due to the fact that it is an INTERNATIONAL issue ). Let me be clear on this : I have NO dealings with any person or company in XXXX. I have NO intention of traveling to XXXX. I do NOT have a US Passport nor do I presently have an application submitted for a US Passport. Neither do I have any friends or contacts in XXXX. The last time I was in XXXX was on my honeymoon in XXXX & XXXX in XX/XX/XXXX. PERIOD!!! In my opinion, XXXX XXXX XXXX was negligent for not having put a hold on the processing of the fraudulent transaction. I was told repeatedly that they could not do that. According to their user agreement, they most CERTAINLY CAN!!! I have also filed a report with the FBI & the entity that oversees international internet fraud, but considered both of those to be a total waste of time & did so only because of a possible link to terrorism, where it involved a fraudulent, international transaction. Naturally, I would like that money returned to my account ASAP. XXXX XXXX XXXX should NEVER have paid that transaction, after they were told PRIOR TO ITS BEING PAID!!! I received a letter from XXXX XXXX XXXX on XX/XX/XXXX. In the letter, they stated that they had tried to contact me via telephone about this charge. I spoke with the security rep. ( XXXX XXXX & she told me they had tried calling at XXXX XXXX on XX/XX/XXXX. I called them well within a couple of hours of their call. - SEE ATTACHMENT NO. 3 I asked XXXX if they had called to verify if the transaction was fraudulent & whether they would put a hold on the transaction then. The answer was, No. If XXXX XXXX XXXX has a Fraud Prevention Team ( as the letter in attachment is signed ), then they should try to do just that PREVENT Fraud & not just go ahead & process a fraudulent transaction, when they have the ability to do so. The transaction not only COULD have been put on, but SHOULD have been put on hold!
Company Response: Closed with monetary relief

Timely Response

2017-12-14

Shoshoni, WY

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Complaint: I made a purchase for {$590.00} at the XXXX Wyoming US Post Office. They had to cancel the transaction because of a broken printer. The money was NOT refunded to my XXXX XXXX debit card XX/XX/XXXX. The Postmaster XXXX XXXX investigated it and tried again to refund my money on XX/XX/XXXX. XXXX XXXX XXXX did NOT put the refunded money on my debit and I had to call after midnight to talk to anybody. They gave me a dispute case number XXXX. I reported it to XXXX Wyoming Police case number XXXX. XXXX XXXX did NOT send dispute paperwork and lied about it. I send the info plus a letter from Postmaster XXXX XXXX on the matter to XXXX XXXX XXXX. XXXX XXXX, XXXX XXXX Texas XXXX. No response. I faxed it to their dispute number XXXX and got transmission verification back but XXXX XXXX lies and said it wasnt received and it has been faxed twice. I reported this misdemeanor larceny theft to FDIC. I am reporting it to you. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WY XXXX
Company Response: Closed with monetary relief

Timely Response

2017-12-14

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble getting, activating, or registering a card
Company Response: Closed with monetary relief

Timely Response

2017-12-13

Lawrence, NJ

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2017-12-12

Jackson, OH

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2017-12-11

Cherry Hill, NJ

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2017-12-09

Bellaire, TX

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Money was taken from your account on the wrong day or for the wrong amount
Complaint: I used XXXX XXXX ATM to withdraw {$240.00} cash, but its ATM only dispensed {$220.00} to me ( {$20.00} short ). On XX/XX/2017 at XXXX, I used XXXX XXXX ATM machine at XXXX XXXX XXXXXXXX XXXX. , XXXX , TX to withdraw money. I chose to withdraw {$240.00}, but the machine only dispensed {$220.00} ( actually 11 pieces of {$20.00} bills ). The ATM receipt showed that I withdrew {$240.00} and also my debit card transaction posted is also {$240.00}. Apparently the ATM machine of XXXX XXXX only gave me {$220.00}, but still charged to my debit card {$240.00}. I request Comerica Bank to refund me the over-charged {$20.00} due to their ATM error. For your information, the machine # is XXXX. Also the Record No is XXXX along with another sequence # in the receipt XXXX.
Company Response: Closed with explanation

Timely Response

2017-12-08

Fresno, CA

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem using the card to withdraw money from an ATM
Company Response: Closed with explanation

Timely Response

2017-12-08

San Francisco, CA

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response