Comerica

2018-02-16

Problem with a purchase or transfer

Credit card or prepaid card: General-purpose prepaid card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response

2018-02-16

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Untimely Response

2018-02-15

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2018-02-13

Windermere, FL

Fraud or scam

Money transfer, virtual currency, or money service: Domestic (US) money transfer

Company Response: Closed with monetary relief

Timely Response

2018-02-13

Chicago, IL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-02-13

Salton City, CA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Complaint: On the early morning hours, I awoke due to chronic pain in my legs ( I suffer from XXXX XXXX ), approximately at XXXX XXXX. I checked my phone app to check if my XXXX deposit had been made, and I would be able to access the funds. Only, when I checked, I discovered, much to my dismay, that shortly after the deposit had been made, several charges had been made also. These charges were as follows : {$7.00} - International fee charge {$15.00} - International fee charge {$500.00} charge made to a company : XXXX XXXX XXXX {$250.00} charge made to the same place as above. I immediately contacted my card service, XXXX XXXX, so they could cancel the card and file a claim against whoever was making these fraudulent charges. ( Approximately : XXXX XXXX, XX/XX/18 ), Only to be told that I had to wait until these charges actually went through, then, they would begin a claim. So I waited until Saturday afternoon ( XX/XX/18 ) and discovered that the charges had gone through and they would begin the claim. I spoke to a young woman in the Claims Department, who took down all the information and then told me that they would begin processing this right away & I would receive a copy of the complaint/claim in the mail in 3-5 days. Well I immediately alerted all my creditors and landlord to relay this information, so I would not lose service or become evicted from my apartment. On Thursday, XX/XX/18 ) to find out about why I had not received ( 1 ) the forms ( so I could show everyone that the claim had indeed been filed and not to worry ), & ( 2 ) the new card. I spoke with a supervisor in the Level 2 area, by the name of XXXX who then informed me that everything had been mailed and to be a bit more patient. When I told her that my landlord was not a patient person, she then told me that they would send out another set of forms. I received the replacement card yesterday ( XX/XX/18 ), but as yet have not anything in writing from XXXX XXXX to either confirm or deny that the claim has been filed. I contacted them ( XXXX XXXX ) again today ( XX/XX/18 ) to convey that my landlord was threatening eviction, because I had no physical evidence regarding either the missing monies or the claim that I had filed over 11 days ago. The Level one operator told be after conferring with her supervisor, that indeed they could talk to my landlord in a 3-way call, if I would like, to which I readily agreed. I was transferred to a young woman in Level Two ( XXXX ), who informed me that she COULD NOT participate in such a call and that the duplicate forms had already been sent out. She then told me that the Level One operator I had spoken with had put notes on my account, basically that the Level Two operator would be making the call, but there seemed to be some confusion from the Level Two operator. I said to XXXX, could I please speak to a supervisor, because I was at my wit 's end. She told me that there were none available, so I asked her what the corporate office number was and how I might contact them? She promptly replied : Look it up on the internet ; cause she was NOT going to give me that information. If Social Security is using this company to disburse their funds to us, then they must be aware of all the shenanigans that we as consumers are having to go through with XXXX XXXX. I'm getting absolutely no where with XXXX XXXX, and do not want to get any eviction on my record, I feel as if I am losing control of my finances at this point. It is a very scary feeling to be be having when I am totally XXXX and alone and rely on XXXX XXXX to follow FDIC guidelines in processing the claim and following through with consumers and helping them through this sort of process. I was given the number to XXXX XXXX Customer Service ( I already have it ; its on the back of the card ) and was told by a woman ( XXXX ) at FDIC, that if they were not going to help me further, that I should contact the Consumer Protection Agency ( you ). I am hoping that you will be able to solve this dilemma before myself and my pets are evicted and have to live on the streets.
Company Response: Closed with monetary relief

Timely Response

2018-02-12

Belvedere, GA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response

2018-02-12

Kemp, TX

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response

2018-02-07

Jessup, PA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Overcharged for something you did purchase with the card
Company Response: Closed with explanation

Timely Response

2018-02-06

Sarasota, FL

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-02-05

Meskegon, MI

Trouble using the card

Credit card or prepaid card: Government benefit card

Problem with direct deposit
Company Response: Closed with monetary relief

Timely Response

2018-02-05

Del Sur, CA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation

Timely Response

2018-02-02

Glendale, AZ

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with monetary relief

Timely Response

2018-02-01

MI

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: XX/XX/2017 I had {$420.00} taken from my VA XXXX comp deposited into my XXXX XXXX checking account from XXXX XXXX. I called XXXX XXXX and was told no my SSN, Date of Birth, and other information did not match the account that charged to my debit card but since it was fraud I had to file a dispute with my bank. For many days I tried to contact XXXX XXXX XXXXo file a dispute finally after weeks of calling, being told I needed the " level 2 fraud '' department then after being transfered I woule get a message saying that they were busy and to try again later and abruptly hung up on, I finally got a hold ofsomeone and told them that I feel that should have a call back option. The rep got extremely rude and said thats just not an option, call back or don't, is there something I can help you with or not, in a rude tone. So finally I explained the situation and was told they would sebd out paperwork. I submitted the forms they sent tgat I recieved 14 days after talking to them. With my SSN and dob to show that wasnt my account because it toom so long I couldn't pay rent as my VA is rent money, we just went through an eviction and just foubd a place, then mid XX/XX/XXXX they gave a {$420.00} credit, and now today hours before my VA is to be deposited they removed {$410.00} from my account as a credit reversal, I was told the dispute is still ongoing and that they don't have a reason and don't have to give a reason as to why the credit was taken. I have a XXXX XXXX old daughter and a wife and am a XXXX. This is horrible treatment. I held up my part, tge company agrees account isnt mine, and these guys just randomly cor litterally no reason reverse a credit one day before my VA/rent money comes in? And when I ask for someone else they hung up on me. This is horrible mistreatment.
Company Response: Closed with explanation

Timely Response

2018-02-01

Tallahassee, FL

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Company Response: Closed with monetary relief

Timely Response

2018-02-01

Maiden Rock, WI

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Complaint: I have my XXXX check direct deposited with XXXX XXXX. And every month for the last year and a half they have been charging me XXXX cents for a paper statement mailed to me that I did not request. On their website they give you an option of checking a box for a paper copy. The box is not checked. I have called and requested that they quit charging me and that I want all the charges refunded to me an am told I will hear back from the in 5 business days and I never here from them on this matter. Since it is the XXXX of the month I checked my account balance and they charged me XXXX cent this month also XX/XX/2018. I have contacted them 3 times about this matter. I wonder how many more people they are doing this to..If I didn't check my balance daily I would have never noticed the XXXX cent fee.
Company Response: Closed with monetary relief

Timely Response

2018-01-30

El Toro, CA

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with explanation

Timely Response

2018-01-30

Hodges, SC

Problem getting a card or closing an account

Credit card or prepaid card: Government benefit card

Trouble getting a working replacement card
Company Response: Closed with monetary relief

Timely Response

2018-01-26

Mount Clemens, MI

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-01-26

Dallas, TX

Managing an account

Checking or savings account: Other banking product or service

Cashing a check
Company Response: Closed with explanation

Timely Response

2018-01-25

Fairfield, CA

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-01-23

Newburg, WV

Problem with a purchase or transfer

Credit card or prepaid card: Government benefit card

Card company isn't resolving a dispute about a purchase or transfer
Company Response: Closed with monetary relief

Timely Response

2018-01-23

SC

Unexpected or other fees

Credit card or prepaid card: Government benefit card

Complaint: There was 3 unauthorized transactions made to my card on XX/XX/XXXX. I filed a dispute on this day. I received paperwork on Tuesday the XX/XX/XXXX and send it back the same day. I have called everyday to see If XXXX XXXX received my paperwork and I was told that they didnt receive it yet. It has been a week since I send the paperwork and now they telling me that I have to wait 45 to 90 days. One representative told me that If my paperwork was received by Monday the XX/XX/XXXX that they would release my money back onto my card. Which was {$410.00}. I am being put out of my house cause of this. Those companies that allowed the unauthorized transactions was XXXX and XXXX in California.
Company Response: Closed with monetary relief

Timely Response

2018-01-23

Center Grove, IA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Closed with explanation

Timely Response

2018-01-22

Kagel Canyon, CA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with monetary relief

Timely Response