Coinbase, Inc
Consumer Complaints
There are over 2974 complaints on file for Coinbase, Inc. Dated between 2019-11-25 and 2014-09-10.
Complaints Page 99
2017-10-17
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I opened a account with Coinbase about 3 months ago and after one month and a half I could n't transfer any bitcoins to other trading platforms because I do n't receive any SMS messages.I called the mobile provider and they said the problem it 's from Coinbase because I receive messages from anyone else which make sense.I emailed again Coinbase asking them nicely to disable any form of authentication so I can get my account back and after a week they said ca n't do that ( other exchanges can and sorted the matter within hours ) and the only thing I can do is to change my mobile number and I tried and it does n't work as well.Since last week I sent them 3 more emails and did n't get any answer.I do n't know what to do anymore.please help.
Company Response: Closed with explanation
2017-10-16
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I have not been able to access my digital wallet with coinbase since I moved my address and all my enquiry dating back to XXXX this year has remained unanswered. I can not get a response from them to resolve my issue.
Company Response: Closed with explanation
2017-10-16
Chatsworth, CA
Other service problem
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2017-10-13
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Company : Coinbase I have made a wire transfer to my Coinbase account to be able to purchase crypto currency. All my details were entered correctly and my bank has confirmed that the company has taken receipt of the funds. The funds have however for long past their promised time frame still not been credited to my account. I have attempted on numerous occasions to contact their customer support via email, twitter and phone and have received no response.
Company Response: Closed with explanation
2017-10-13
Seattle, WA
Other service problem
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2017-10-13
Dundee, IL
Unauthorized transactions or other transaction problem
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2017-10-12
TN
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I made a withdrawal and did not receive it. Coinbase was almost impossible to contact. They then released to the public a contact number. The support number has extremely long wait times. More than five times in the last two months I was told I would be put to the high priority list when I called.
I have enclosed a document of all correspondence.
Company Response: Closed with explanation
2017-10-12
Unauthorized transactions or other transaction problem
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: XXXX XXXX - I made a transaction from my XXXX account to my XXXX ( Coinbase ) Ether account of XXXX XXXX worth {$860.00} at that time.
I realize that I must not send XXXX XXXX to my XXXX Ether address. However mistakes happen and now I have {$860.00} dollars worth of XXXX sitting at this address at XXXX and I ca n't access it.
I immediately tried to cancel the transaction but it was too late. I also immediately contacted the customer support but I was told that the money is not accessible.
I understand that I made a mistake and I also understand if I have to pay a service fee to get my money back - but I ca n't accept that the money is lost.
Company Response: Closed with explanation
2017-10-11
Arvada, CO
Other service problem
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2017-10-11
Glendale, CA
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2017-10-11
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: XXXX XXXX XXXX - Made XXXX SEPA transfers to Coinbase for euros through my XXXX XXXX XXXX Account. Amounts were XXXX XXXX & XXXX XXXX. Transfers quoted appropriate references.
I received automated response on XXXX XXXX saying XXXX is being reversed as accounts do not match. They do and I sent email, email service did not work and advised to send complaint through their support. I did this and issued case number XXXX # : XXXX. I did the same for the other transfer upon receiving a similar advice of reversal.
Some emails exchange and issue escalated with Coinbase but still no news and no response to tweets and direct DM messaging service on XXXX.
Coinbase have gone silent and no monies received back at XXXX XXXX.
Company Response: Closed with explanation
2017-10-10
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2017-10-09
Arco, CA
Other service problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Coin base is holding almost {$4000.00} of my money. Multiple times Ive tried to access my account and their website is not functioning properly in order for me to be able to do so. Ive contacted their support to bring this issue up with them and theyve only advised methods in which I do not have access to. Ive contacted support multiple times to address this concern considering the circumstances, with no response.
Company Response: Closed with explanation
2017-10-07
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2017-10-07
AZ
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Hi, I 'm a customer of Coinbase, a platform for cryptocurrency trade. On XXXX XXXX, XXXX I 've tried to transfer some of my bitcoins ( XXXX XXXX, to be precise ) from my 'offline vault ' registered with this company to my 'wallet ' at the same company. That transaction was n't finished due to their system problem. So, I had to cancel it and tried to make this transfer again ( the same amount, the same date, the same vault and wallet accounts XXXX. That 2nd transaction was n't successful either. So, I had to cancel it again. Then I tried to make the same transfer one last time with no success and had to cancel that last transaction as well. I had 3 attempts in total and none was successful. My bitcoins from offline vault gone and my balance is XXXX now. I never received those bitcoins in my wallet either. On the contrary, my offline vault balance is now XXXX XXXX ( or $ XXXX as on XXXX XXXX, XXXX XXXX XXXX ).
The same day ( XXXX XXXX, XXXX ) I 've sent an email to XXXXXXXXXXXX and opened a case using company 's online support system. I got no response and tried to reach out to them again on XXXX XXXX, XXXX, and again on XXXX XXXX, XXXX, and again on XXXX XXXX, XXXX. None of these outreaches got any response from the company whatsoever. I tried reaching out to them via twitter on XXXX XXXX, XXXX with no response either. I opened additional case describing my problem again using their online support. No response.
Now, I do n't have access to my XXXX XXXX and can not use my other cryptocurrencies ( XXXX XXXX and XXXX XXXX ) because my balance in the system is negative and it does n't allow me to use my funds.
Company Response: Closed with explanation
2017-10-05
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: Reporting Coinbase - sold my digital currency and placed in my EUR wallet. Followed instructions to send XXXX XXXX payment from XXXX bank account to get it verified and allow me to widthdrawnmy money. They state it takes 2 days after payment clears. That was XX/XX/2017 and my account is still not verified and I ca n't get my money out. I have sent 25 emails, raised 2 support tickets and send I direct XXXX messages - no response. My case numbers are XXXX and XXXX. If you could please assist me in this it would be much appreciated. I feel like my money has been stolen. Thanks XXXX
Company Response: Closed with explanation
2017-10-05
Federal Way, WA
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I closed my Coinbase account a few weeks ago and asked to have a check cut and mailed to my residential address, which they have on file. That did not happen so I opened a second support case, asking again, please cut a check and mail to my address. Not only did I not get a response to either customer support case, the second case was apparently erased from their records. The amount of money involved is relatively small. However, I had also asked them to delete all information about me in their DB as they appear to be a very amateurish operation. - scary for a " financial institution ''.
Company Response: Closed with explanation
2017-10-03
Hghlnds Ranch, CO
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-10-03
Baton Rouge, LA
Other service problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Coinbase requires that I use a webcam to validate my account. I do n't own a webcam and the solutions they offered are inadequate.
Company Response: Closed with explanation
2017-10-02
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I have made repeated efforts to speak to coinbase about the fact that they wo n't let me withdraw funds. I have been waiting nearly 3 months for a solution for this and they wo n't return any of my messages or emails. I have done everything that all their forums suggest, yet I still ca n't access my money.
Company Response: Closed with explanation
2017-10-01
Belle Haven, CT
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2017-09-29
Queens, NY
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I purchased $XXXX worth of Litecoin on XX/XX/XXXX at approximately XXXX XXXX Eastern Time. My debit card was charged, but never credited to my litecoin account. I have E-mailed numerous times, and have not received a resolution to my problem. It is now 19 days later.
Company Response: Closed with explanation
2017-09-29
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Complaint: On XXXX XXXX XXXX My mother XXXX XXXX XXXX and Grandmother XXXX XXXX decided to invest in XXXX through a company called Coinbase. The money transfer happened on XXXX XXXX XXXX at XXXX am from a XXXX XXXX Account ending in XXXX for the purchase of XXXX XXXX XXXX XXXX XXXX.
In XXXX of XXXX my mother XXXX XXXX XXXX passed away. I became the Estate 's Executor, trustee and personal representative. Since my Grandmother can not use a computer, she is XXXX years old, She asked me to liquidate the assets held by Coinbase. This should have been a non issue since I have the account login and passcode however Coinbase upped their security and I can not access the account.
I first emailed Coinbase support sometime in XXXX XXXX however it took so long for a response that when they did respond I could not respond back due to working 7 days a week at my employment.
I emailed them on XXXX XXXX XXXX at XXXX XXXX and explained the issue.
It took forever to get a response and the back and forth started and basically canned responses with no real help. I told them my intention was to liquidate the assets. We have obtained a Power of Attorney so I can represent my Grandmother in this matter and they have had those documents for over three weeks with zero response. It has gone on for so long I doubt this is actually a legitimate company. Since their support is so non supportive and their dispute resolution team has been non responsive after over coming all their objections I have no choice but to file a complaint.
I have 28 full 8.5 x 11 pages of emails printed of my communication with Coinbase. Its been now more than 7 months and still there is no resolution in sight for these assets that my grandmother would like liquidated. There should be no reason for Coinbase to deny me access to the account since we have obtained a legal power of attorney from my grandmother appointing me her representative.
I firmly believe that it should not take 7 months to get a resolution and that this company has defrauded my Grandmother.
Company Response: Closed with explanation
2017-09-28
Wallington, NJ
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I was a regular user on Coinbase 's XXXX exchange for virtual currencies. One day while I was submitting orders their exchange had technical problems. My order was submitted and funds locked up, however, the order was never filled, and I was unable to cancel the order. Ever since my money has been unaccessible ( in any form ).
I have tried reaching out to Coinbase over several medium including submitting a request ticker on their website and via email. I have received no response and my money has been inaccessible for days.
Coinbase has become notorious for their treatment of customers complaints. In fact users have had so much difficulty contacting Coinbase that scam artists took note. A successful recent scam was to pretend to be Coinbase technical support and create phone numbers and websites. Frustrated users who are unable to get in touch with Coinbase would inevitably resort to XXXX for alternatives and unwittingly click or call one of the scammers.
I would be satisfied if my money was returned to me, however, I feel that action should be taken to force Coinbase to handle customer complaints. I am not asking for a miracle, even a basic response after a few days saying they are looking into the problem would be acceptable.
Please do n't let this business continue to act in this manner. 1. They are abusing their customers and 2. They are opening up a window for scammer to take advantage of their customers.
I would be happy to provide my account and contact information if it helps in this process,
Company Response: Closed with explanation
2017-09-28
Moapa, NV
Wrong amount charged or received
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I placed an order for crypto that totalled {$490.00} with the {$14.00} fee. Then my card was charged another {$14.00} fee! No where did it say my total would exceed {$490.00} XXXX XXXX card limit ) I want the refund of the second {$14.00} fee because nowhere did i agree to that.
Coinbase case # XXXX Thanks.
Company Response: Closed with explanation