Coinbase, Inc
Consumer Complaints
There are over 2974 complaints on file for Coinbase, Inc. Dated between 2019-11-25 and 2014-09-10.
Complaints Page 97
2017-11-03
Sebring, FL
Other service problem
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2017-11-03
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-11-03
Rncho Domingz, CA
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: This money wire/digital wallet company forces users to provide all their personal and bank info e.g. Social Security #, DOB, account & credit card numbers etc. All of which they claim is used to " verify '' your identity. However, they are now using unethical delay tactics with no rhyme or reason to prevent users from trading in their Bitcoin ( digital currencies ) into dollars. One of those tactics is locking people outside their accounts by claiming the system does not recognize their devices. This happened to me except I know for a fact I have used the same computer to login countless times with no problem until now ; ever since the price of Bitcoin has risen ( today : XXXX XXXX 2017 ).
Company Response: Closed with explanation
2017-11-03
Closing an account
Checking or savings account: Other banking product or service
Company closed your account
Complaint: Hello I was just logged in to my CoinBase account at my XXXX vacation. CoinBase Auto Ban-Ip system banned my account suddenly. I just wanted to check my balance and to see charts and whats going on. It has been 2 months that i reached them about this case and i sent them all of my proof documents ( PASSPORT, Driver License, Bank Account Payments ) but i didnt get any results. Im still waiting for ID verification but i still dont get any response from www.coinbase.com.
Company Response: Closed with explanation
2017-11-02
Chicago, IL
Wrong amount charged or received
Money transfer, virtual currency, or money service: Virtual currency
Complaint: This is the last of dozens of emails I sent to Coinbase about my issue.
Hello XXXX, Thanks for the response. My account has not been secure at all on coinbase. I have been on customer support longer than coinbase itself because I have had grave concerns about its security. Last month I made a {$2000.00} bitcoin purchase. I was double charged for that purchase. Then I was charged another 2 payments for {$2000.00} each so Coinbase illicitly charged me {$6000.00}. I called customer support and asked that the those charged be wiped out. I was given a {$4000.00} credit reversal and now Coinbase and I are square. However, I was given another {$4000.00} of refund from Coinbase because from what I read on your support site, this was a widespread issue. Now I am up {$2000.00}. There is an attachment of my bank statement that proves that I was paid 4 payments {$2000.00} and they are differently labeled to suggest one batch of 2 payments was a result of my phone call and the other the natural repayment of what I assume is a group of customers who had the same issue. Now, I had already told my bank not to permit Coinbase from withdrawing money from my account, which I was absolutely in the right to do as I was improperly charged three times, so instead of Coinbase just contacting me and asking me to deposit in the account, I lost half a bitcoin, which, as my asset, has cost me far more than {$2000.00}. While monetarily we are even now, the issue here, XXXX, is that due to this whole issue with Coinbase making a slew of errors, I have lose my bitcoin. What I have been fervently pushing, is permission to repurchase that exact amount of bitcoin for {$2000.00} cash, effectively renege that last transaction, since this was all a series of errors from Coinbase. I should be asking for additional compensation due to the slew of issues of time and absolute pain in the XXXX this was, but all I want to do is restore the status quo.
Additionally, you may seen from my bank account that I work for XXXX, a leader in cyber security, so you can believe that there is nothing I take more seriously that the security of my money and my cyber-assets like bitcoin. My assets which have been violated 4 times now, 3 times with improper {$2000.00} chargers, as well as the 4th time in taking my asset which is far more valuable as an investment.
I look forward to hearing from you to get this resolved- this has taken weeks to sort out and I hope that it can conclude soon.
Thanks, XXXX
Company Response: Closed with explanation
2017-11-02
CA
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: On XXXX XXXX XXXX Coinbase closed my personal and business accounts with them. While my business account had a zero balance, my personal account had a balance of XXXX. I followed the on-screen instructions to have these funds returned to my bank account but after submitting the form their website displays the following error message : 'Subtotal ca n't be blank. Subtotal is not a number. Total ca n't be blank. Btc ca n't be blank. Payment method ca n't be blank '. I emailed the company on XXXX XXXX XXXX and received a reply on XXXX XXXX XXXX stating they would investigate. All further emails have resulted in a template reply or no response at all. Their site is still broken and I still can not retrieve my funds.
Company Response: Closed with explanation
2017-11-02
FL
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: Hello, I initiated a wire transfer from my U.S. based bank last Thursday ( XX/XX/XXXX ) and received confirmation that it was successful on Friday, XX/XX/XXXX.
The reason I initiated the wire transfer is because I thought it would Be faster according to the coinbase website. However it 's taken just as long as an ACH transfer Would have taken ( although funds are still not in my account ).
When I called about this initially on Monday I thought I had given plenty of time, and the institution rep also agreed. She stated that she saw the funds but would need someone in processing to " manually '' place in my account. I asked for a transfer number and she stated that once I reported the ticket, I could not call in to speak with anyone, and that my only recourse is to contact them via email.
That 's fine, however they do n't respond back to emails for several days at a time. Unfortunately, this has cost me more money then I transferred due to the changes in Bitcoin prices. The company is called coinbase and they are under federal regulations, but this financial institution has processes in place to directly prevent customers/clients from being able to speak to someone.
While they have my money they are collecting interest on funds that should be in my possession.
Unfortunately, I learned of this companies inability to cope with their current customer demand too late and have now suffered a fate of uncertain action. Maybe I 'll get my money? Maybe I wo n't? But this company would rather not deal with customer complaints.
This was a u.s. to u.s. wire transfer with a successful confirmation number. Is it legal for a company to hold your wired funds for a long period of time that they determine? Is it legal to put processes in place that prevent contact by customers/clients?
There are thousands of complaints against this company for holding customer funds for no reason.
Please investigate this firm!
Company Response: Closed with explanation
2017-11-02
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Hi there, I hope you will be able to help. My issue is that Coinbase is not processing my Successful SEPA transfer sent since theXX/XX/XXXXfrom my XXXX account to their account.
My escalation support ID is : Case ID : XXXX In total I have sent 4 transfers. The first one was aimed at obtaining the validation of my account. Which did not happen without apparent reason. Here my XXXX was sent but their service is for no apparent not validating my account but still enjoying keeping my fund in their bank account.
Then I sent three additional transfer as per below : 1 ) Validation of account : Date : Sent on the XX/XX/XXXX Amount XXXX GBP/EUR XXXX Received the XXXX/XXXX/XXXX on their side. REF : XXXX 2 ) Date Sent XXXX Amount : XXXX EUR/ XXXX GBP Ref : XXXX 3 ) Date Sent XXXX Amount : XXXX EUR/ XXXX Ref : XXXX Please Note that the above ref was wrong. It should have been XXXX As a result I asked Coinbase to match this transfer with my account ASAP. Indeed their FAQ explained that in the event a customer send a XXXX fund to their bank account with a wrong or missing ref. They will match it to the user by correlating the IBAN number of the user.
4 ) Date Sent XXXX Amount : XXXX EUR// XXXX GBP Ref : XXXX The money I have sent was successful received by them. As per confirmation of my bank. However the total of EUR XXXX has still not been loaded to MY EURO wallet under my customer reference. This is an issue as my fund can not be utilised to buy BITcoin.
This led to a loss in investment value of more than USD 1000 I have raised multiple support ticket and called their support line but they are not helping nor giving honest response. They are saying they have not received anything ...
For example they said that my XXXX where not received because They have not validated my account prior to that.
This is absurd and a LIE as XXXX have validated that my transfer was succesfully received by their bank.
Futhermore the validation is irrelevant. Indeed my colleague XXXX XXXX XXXX have sent a tranfer of XXXX by XXXX to their same account and they have put the money to his account. Here his account had never been validated prior the XXXX being sent, yet was still received and loaded to his EURO wallet successfully.
Weirdly when the some is Eur XXXX things miraculously disappear ...
In any vent they have admitted that they failed to action my sepa but are not providing any resolution and are still keeping a Total of EUR XXXX held in their account.
Every time I attempted to call them. I had to wait an average of 50min on the line, very often you ca n't get through to anyone and when you do. The call will drop.
They will escalate the call to a specialist which can not and is not allowed to answer any meaningful question about whether or not they did they receive my Transfers where are them, when will the be loaded so that I can finalise my BTC transaction..
I have research multiple forum and it seems that a lot of users are complaining that their fund are being held hostage when large amount are being sent..
After days of calling I seems I am getting nowhere.
Please help.
Kindest Regards, XXXX
Company Response: Closed with explanation
2017-11-02
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-11-02
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Complaint: On XXXX XXXX XXXX, I sent XXXX Bitcoins from my XXXX wallet to my XXXX wallet, with the intention of exchanging it for XXXX. The transaction showed as pending on my XXXX wallet more than a week. On their website, it was mentioned that even with high traffic o the network, the transaction should n't take more than XXXX hour. What 's worse, after awhile, the whole transaction disappeared from my XXXX wallet! It 's as if it had never happened! However, after checking the transaction hash with XXXX XXXX, it showed that the transaction had went through.
I contacted support while my transaction was pending on XXXX XXXX XXXX. After not having gotten any replies from them, I tried several other avenues such as XXXX forum, emailing a direct person, opening support tickets on their website, all to no avail.
More than a month later, I got a reply from support, from a person named XXXX XXXX After a few messages, XXXX conceded that he needed to work with a 'specialist ' to resolve my issue. That was XXXX XXXX XXXX. I have since contacted XXXX but there has been no response.
I have researched their company online after this incident and it appears that I am not the only one. It appears to me as if they have taken that money for their own. A cryptocurrency exchange should n't take so long and they should return the money back to their customers.
Company Response: Closed with explanation
2017-11-02
KS
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XXXX XXXX 2017, I sent a wire to coinbase for {$12000.00} Usd. It has been 2 months, and I still do not see the money in my coinbase account, nor has it reversed to my bank. I have sent several help inquiries on their website and have never received a reply. Please may I have the money sent back to my bank or put in my coinbase account. It has been floating for 2 months.
Company Response: Closed with explanation
2017-11-02
Newport Beach, CA
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2017-11-02
Nashville, TN
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I am concerned that Coinbase may be in financial trouble. Coinbase is a crytocurrency exchange like the one in XXXX that lost customer bitcoin a few years ago ( XXXX XXXX ). I 'm wondering if Coinbase has lost customer coins and is trying to make up for it by convincing people like me to send my bitcoin and ether to their exchange. I transferred bitcoin and ether away from Coinbase in XX/XX/XXXX. That bitcoin and ether is currently worth around {>= $1,000,000}. It feels like Coinbase is trying to convince me to send these coins back to Coinbase by telling me things that are not true. For example, I submitted an application for higher trading limits in XX/XX/XXXX. I applied for a weekly trading limit of {>= $1,000,000}. That way, if there is a sharp drop in bitcoin price, at least I may get {>= $1,000,000} of value over the course of 1 week, instead of watching the price fall without being able to sell my bitcoin or ether. Right now, my weekly limit is only {$50000.00}. It feels like Coinbase is trying to entice me to send my bitcoin and ether back to Coinbase by telling me ( on 3 separate occasions, after XX/XX/XXXX ) that my application for higher trading limits was approved ( WHEN, IN FACT, IT WAS NOT ). Three separate Coinbase representatives on three separate dates told me that my application was approved. Fortunately, each time I checked my account before transferring my bitcoin/ether back to Coinbase. When I logged into my account, it looked like my trading limit was still only {$50000.00}. One particularly strange communication that seems sinister to me is a response from one of the representatives that had falsely told me previously that my application had been approved. In response to my request for an explanation why I was falsely told that my application had been approved, he said " This may be related to limits for other payment methods '' ( AS IF HE DID N'T REMEMBER WHY HE TOLD ME THAT MY APPLICATION WAS APPROVED ). To be more specific ... on XX/XX/XXXX, this representative told me " I do see you got a limit increase beyond your $ XXXX ''. I notified Coinbase the very next day that it looked like my trading limits were still only {$50000.00} ( fortunately I checked this before I sent my bitcoin/ether back to Coinbase ). On XX/XX/XXXX ( only 2 days after he falsely told me my application had been approved ), he seems to act like he 's not sure why representatives keep telling me that my application is approved. However, He was the one who did it just two days earlier!! You would think he would know exactly why he told me that. His exact comment was " You may have gotten emails about an increased limit '' ( Yeah, from you just 2 days ago ... ) Then he says, " This may be related to limits for other payment methods. '' ( as if he ca n't remember why he told me what he told me just two days ago ... ) It just seems so fishy when I get a response like that. So, all of that makes me wonder if there is more that is going on here. It makes me wonder if Coinbase has lost customer coins the way that XXXX lost customer coins a few years ago. Maybe Coinbase is trying to entice customers like me to send our coins to their exchange by telling us things that are not true ( like I can have higher trading limits ). In fact, one of the Coinbase representatives said on XX/XX/XXXX, " wed strongly encourage you to make full use of your existing limits. Thats the best way to get higher limits approved, honestly! '' In this comment, he seems to be telling me that the best way for me to get my application approved is to trade more ( of course, I would need to move my coins back to maximize my use of the trading limits ). This comment from XX/XX/XXXX seems to contradict a more recent claim that " were subject to some pretty serious laws in the US around money transmission and laundering ''. It 's important for companies to do due diligence on customers, but I submitted my application almost 5 months ago. Due to conflicting messages, false statements, and extremely long wait time, it seems more likely to me that Coinbase is in financial trouble. It seems like they are delaying the application process because they do n't have the financial solvency to handle the other side of my trades if I decide to sell {>= $1,000,000} of bitcoin in a single week. So, maybe their only solution is to convince people like me to send my bitcoin/ether back to Coinbase so they have some kind of reserves on hand. Maybe the real reason they are delaying my application is because they do n't have the funds to provide to me if I sell {>= $1,000,000} on their exchange due to their loss ( or possible theft ) of customer coins.
Company Response: Closed with explanation
2017-11-02
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-11-02
IL
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XXXX the XXXX I have transferred an amount of XXXX XXXX via wire transfer.
As stated on The company web site ( coinbase.com ) the wire transfer should take 1-2 days to be shown on the wallet.
I have sent several emails and made many phone calls to customer service. I was told that my case has been escalated and it should take 48-72 to hear back. but nothing happened.
on my last call with customer service they refused to give me a time frame to solve my issue.
Yesterday I received an email from Coinbase saying that they are sad to received a request from me that I want to close my account, Which I never did At this point I have lost nearly XXXX, as the price of the XXXX is going up everyday and I am not able to use other company service since my money is blocked with Coinbase.
Company Response: Closed with explanation
2017-11-01
Federal Way, WA
Other service problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: My COINBASE account got locked on XXXX with no reason specified properly.
XXXX Email to Customer Support ) Tue, XXXX XXXX, XXXX at XXXX PM - " My Name is XXXX XXXX, my account is disabled temporarily.
Why is account disabled?
I had placed a transfer request as well for XXXX, that is also kept on hold.
Why are you doing this? It is my account ( XXXXXXXXXXXX ) and I can do anything that I wanted from my account. Moreover, you guys steel of money by charging hefty on the customer for using the platform to buy and sell coins. I found better platforms who provide much better service and charge less.
Let me transfer XXXX and XXXX I bought. After that I will close my account. I had enough of you. '' XXXX Email to Me ) XXXX XXXX, XXXX XXXX XXXX XXXX - " Hi there XXXX XXXX Thank you for reaching out to Coinbase customer support.
We are sorry for any inconvenience this has caused you.
Ive just escalated your case to our subject experts who will be completing a review of your purchasing eligibility shortly.
You will receive a notification email if were able to restore your purchasing ability. Please note that while these reviews are typically completed within 4-5 business days, it can sometimes take longer depending on our current case volume.
For security reasons, Coinbase can not guarantee eligibility for every account. If your account has experienced chargebacks in the past this, as an example, can impact your eligibility.
Thank you for your patience and understanding as we complete this review. '' XXXX Email to Customer Support ) XXXX XXXX, XXXX XXXX XXXX XXXX XXXX replied : Hi, What do you mean by " can impact your eligibility. ''?
Your e-mail does n't make any sense to me. I am not asking about my purchasing ability.
Restore my account as soon as possible. Let me just transfer my XXXX and XXXX to other exchange account.
After that do what ever you want to do with my account, I do n't care.
XXXX Email to Me ) : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX replied : Hello again XXXX XXXX I apologized for the confusion from the first email, Ive just checked your account and can confirm that your request to have the account restriction has been properly escalated.
We have been experiencing a high volume of escalated cases recently and would like to thank you for your understanding and your continued patience while we review your account.
If your request is cleared, well send you an email.
If you need any additional assistance in the meantime, please let us know.
XXXX Email to Customer Support ) Fri, XXXX XXXX, XXXX at XXXX PM Hi, How many more days are you going to take to resolve the issue.
I do n't understand whats going on?
When will my account be enabled to login? I need specific time line.
Regards, XXXX XXXX XXXX XXXX Email to Me ) Tue, XXXX XXXX, XXXX at XXXX PM : XXXX : My account is disabled temporarily, unable to login Coinbase | XXXX XXXX, XXXX XXXX XXXX Thank you for submitting your request. Due to increased volume it XXXX take several days to receive a response.
If you suspect that your Coinbase account has been compromised, please submit a request and select the Hacked account category.
Tue, XXXX XXXX, XXXX at XXXX PM ( Email to Customer Support ) : Hi, How many days is it going to take to make my account active?
It has passed almost 20 days and nothing has happened. I am started to get nervous about this.
Can you please provide correct response and appropriate XXXX on this?
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - I lost patience waiting for update. I had already read lot of post on about this thing happening. I feel coinbase eventually never going to give access to my account and trap my money with them.
Company Response: Closed with explanation
2017-11-01
Dallas, TX
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2017-11-01
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: complaint about COINBASE my name XXXX XXXX XXXX address XXXX XXXX - XXXX XXXX XXXX - XXXX account in bitcoin XXXXXXXXXXXX on XXXX of XXXX i deposited XXXX eur to COINBASE deposit account as a deposit to start trading and buying and selling bitcoin. On the XXXX i got an email saying the deposit arrived from a XXXX account. which is correct, i have a private account in XXXX, but apparently payments from there are n't accepted.
they also said in the same email the funds would because of this reason be reversed to my account within 1-2 business days.
now on the XXXX of XXXX, still no payment in my account back.
after 15 days still nothing in my account when they supposedly reversed my payment.
please can you check i need this money in my account back asap.
thank you XXXX XXXX XXXX
Company Response: Closed with explanation
2017-11-01
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2017-11-01
CT
Problem with customer service
Money transfer, virtual currency, or money service: Foreign currency exchange
Complaint: I've had a hold put on my account for nearly a month now, and have not been able to buy, sell, or withdraw money from my account on Coinbase. Up until this most recent ID verification at coinbase.com/ssn, I have been able to easily verify my identity; and now that this latest verification is not working, my account is essentially frozen- no buys, sells, or withdrawals, even if I try to permanently delete my account. I've contacted customer support several times. I have about $350 worth of bitcoin that I would like to sell, and over $5k in my USD wallet that I need to withdraw.First (XX/XX/XXXX) and second (XX/XX/XXXX) times:They emailed me a pre-generated list of common reasons the SSN verification may not work. Most of these related to address technicalities, but one of them was this:"There may just not be enough information on record to sufficiently verify your identity at this time. This usually affects our younger customers more often. Unfortunately, there’s not much to be done in these cases but to continue trying the quiz, possibly with some variations of the information to be sure it’s not just an address issue."Since I've ensured that the information is exactly as it appears on the credit report, it appears that this is the reason why: that I am too young and do not have enough of a credit history to verify. Then why allow customers to deposit money into their account if for some it will just get frozen? Why wasn't the SSN verification required upfront?Third time (XX/XX/XXXX)After calling several times and trying to get past the (at least) 20 minute wait time, I was finally put on with a customer service rep who in fairness did try to be helpful. He linked me to two pages that he said usually resolve the issue. But in my case they did not. He said if I replied to his email in the case that the issue was not resolved, he would escalate it to a specialist. This was almost a week ago. I emailed and called again a few days later: no response to email, but over phone they said that once it's escalated to a specialist, there's nothing to do but wait. I suspect I will be waiting a long time.Tried calling back today (XX/XX/XXXX) to check on the situation, and a recording said they are receiving a high volume of calls and will not be able to help, and to try again later.It can't be legal to take customers money and freeze it after requiring a verification that is impossible for some customers. And then on top of that, they have an obviously inadequate customer service department and just hope that customers will be able to resolve questions with a stock FAQ reply. It's bad practice, and I know I'm not the only one suffering as a result of it.
Company Response: Closed with explanation
2017-10-31
NV
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Coinbase Inc may be a " conduit '' to credit card fraud.
It allows account members to use stolen/fraudulent credit cards for transactions.
In my case, Coinbase allowed one of its account members to conduct eight fraudulent credit card transactions within a few minutes totalling over {$400.00}. It could have been much more if I did not contact my credit card company. The first three transactions were small amounts ( i.e., {$1.00}, {$1.00}, {$1.00} ) and the next 4 transactions were in {$100.00} increments.
Coinbase should have been aware that these transactions look very suspicious and should have suspended these activities with the account member.
It is interesting that a company that deals with virtual/digital currency ( Bitcoin ) allows its account members to use " real '' money to conduct fraudulent transactions ( buying Bitcoins with stolen/fraudulent credit cards ).
Company Response: Closed with explanation
2017-10-31
Unauthorized transactions or other transaction problem
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: I had an account with coinbase to purchase and store crypto currency. On XXXX XXXX I had reason to believe my account had been compromised and immediately closed my account. Upon doing so I was prompted automatically to empty my digital wallets and transfer any balance to external wallets. However, i had vault withdrawal ( a multi-sig delayed transaction Wallet, used for extra security, withdrawals take 48 hours to complete ) of XXXX bitcoin in process which I had forgotten about. I was NOT prompted to transfer this or reminded in any way. As soon as I realised I tried time and time again to contact coinbase to no avail. Finally I managed to get through to them on XXXX XXXX where the operator said he couldnt see the transaction and we then got cut off. I forwarded the withdrawel confirmation email and requested they call me back but they did not. I then managed to eventually get through to them again on XXXX XXXX and this time they confirmed the transfer had gone through and they could see the funds in my old wallet. The operator said he couldnt transfer them manually and a specialist would have to do it, but this would take a few weeks. I had no option but to agree obviously. A few hours later however, I received an email from coinbase stating that as I had closed the account, my funds were now forfeited to coinbase!!! I checked their terms and user agreement and there is no mention of this. They had already confirmed that a ) they can see the funds and b ) they are able to manually transfer the funds. So there is absolutely no justification for them to retain my funds at all, i committed no wrongdoing or breach of our terms. I closed my account ( and opened a new one ) due to security concerns. This is literally robbery!
Company Response: Closed with explanation
2017-10-31
Federal Way, WA
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I have a Bitcoin account with Coinbase. Within that account, I have a " Coinbase Vault '' with XXXX BTC in it, worth {$86000.00} at the time I am writing this CFBP complaint.
I initiated a transfer on XX/XX/XXXX from the " Vault '' to one of my Bitcoin wallets, " Spending Wallet. '' That transfer is requesting a verification from a second e-mail that I no longer have access to, a previous work e-mail address. It has been locked for the last two weeks.
I have attempted to contact Coinbase to resolve the locked funds in multiple ways : - On XX/XX/XXXX I submitted Coinbase Helpdesk ticket XXXX. See attached PDF. I have replied multiple times but I have received no response.
- On XX/XX/XXXX I sent an e-mail to XXXX. See attached PDF. I have received no response.
- On XX/XX/XXXX, I spoke with a Coinbase Representative through their ( XXXX ) XXXX number that stated he 'd have an expert assist me and that I would receive an e-mail shortly, but that never occured.
- On XX/XX/XXXX through the XX/XX/XXXX I sent multiple XXXX " Private Messages '' to official Coinbase XXXX users. See attached PDF.
Company Response: Closed with explanation
2017-10-30
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Company Response: Closed with explanation
2017-10-30
Brickell, FL
Problem adding money
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation