Coinbase, Inc
Consumer Complaints
There are over 2974 complaints on file for Coinbase, Inc. Dated between 2019-11-25 and 2014-09-10.
Complaints Page 70
2018-01-07
Santa Cruz, CA
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2018-01-07
Houston, TX
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Withdrew Funds, Balance was not Reflected in Bank Account, although funds withdrawal show up as completed on platform. On XX/XX/XXXX XXXX XXXX.
Amount is {$11000.00} Contacted support on XX/XX/XXXX XXXX, Case ID XXXX on platform.
Response on XX/XX/XXXX XXXX.
Hi XXXX, Thanks for reaching out. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.
Thank you for your patience.
No response since.
Company Response: Closed with explanation
2018-01-07
Grosse Ile, MI
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Company : Coinbase In XXXX of XXXX I opened an account with Coinbase to invest in Bitcoin. I invested money with Coinbase over the past 8 months. At the end of XXXX XXXX locked my account ( unable to buy/ sell or close the account ). I got an a e-mail that " I was too young to have a account with them and to contact their support team. I am XXXX XXXX XXXX and born in XXXX. I emailed them and got no response for 5 days. I finally got a e-mail back that said they would look into it and get back with me. No response for the next week. I called their customer support number and after being on hold for over one hour was told that they have given my concern to the support team and they would contacdt me. One more week went by. I called them again last week ( after being on hold for over one hour ) and again told there was nothing they could do and they were behind and they would get back with me. One more week has passed with no contact from coinbase. They have all my money but have locked me out and will not help me solve the problem after 3 weeks of trying to get help.
Company Response: Closed with explanation
2018-01-06
South Florida, FL
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: On XXXX XXXX and XXXX XXXX I conducted a Bank Wire Withdrawal with Coinbase App. Coinbase did not imform me they were having delays with their Bank Wire option and charged me a service fee of {$25.00} for each Bank Wire.
On their website it states bank wires are immediate or 1-2 business days unless submitted after XXXX. Well its XXXX XXXX now and I still have not received my monies from them. I have communicated with them VIA phone call. After hour long hold, they did not give me an estimate on when I will have my funds released to me from them. I have opened to escalation tickets and no replies from them. I have even tried getting their attention on XXXX and no replies back on the matter.
I am waiting for {$570.00} in total. When I first spoke to a Coinbase representative on XXXX XXXX they stated that the only thing they can do is escalade the matter. I requested a refund of the two {$25.00} wire service fees but was denied. The second time I called on XXXX XXXX They told me they are having small delays and I should have my monies soon but could not give be a solid estimation. On their website by time it stated they are having 1-10 business day delays on wire withdrawals. The third time I called I got the same information, they do n't know when they will have the monies in my bank as promised before.
Its been 20 business day Coinbase has not paid my monies.
Company Response: Closed with explanation
2018-01-06
Bohemia, NY
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I d
id a wire transfer of {$8400.00} on XX/XX/XXXX to my Coinbase account. It has still not shown up to my account .... I contacted my bank which is XXXX XXXX XXXX to confirm the wire transfer went through that same day I submitted it. I contacted their bank XXXX XXXX and they received it that same day and posted it to Coinbase that same day. They told me now it 's just on Coinbase end to post it onto my account however there is still no money in my account .... Their website states it normally takes 2-3 business days for wire transfer. Today is now XX/XX/XXXX. I 've tried contacting them numerous times and never got a live person or a response until yesterday on XX/XX/XXXX when I spoke to a manager who could not give me any info besides they 're escalating it to a specialist. After speaking with him I started doing research and discovered there are tons of people that are going through the same problem that I am and have not gotten it resolved it months.
Here is a link for proof : XXXX XXXX XXXX/ I started a service request with my bank to get my wire transfer back on XX/XX/XXXX. My bank said they 're now waiting on Coinbase 's bank XXXX XXXX to send me my money back ... still nowhere to be found. I contacted Metropolitan bank and they said they 're waiting on Coinbase however still have not heard back from them. I am worried about them even sending my wire transfer back because many people complained about how their money never showed up after they told them it has been sent back ... This was meant to be an investment however it has set me back by XXXX of my hard earned money and now I 'm on the verge of being homeless because of this. Please help!!! My bank XXXX is telling me they cant do anything, XXXX XXXX is telling me they cant do anything, Coinbase support is not existence. Please help me get my money back. Thank you,
Company Response: Closed with explanation
2018-01-06
Unexpected or other fees
Money transfer, virtual currency, or money service: Mobile or digital wallet
Company Response: Closed with explanation
2018-01-06
Atl, GA
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-06
Skagway, AK
Managing, opening, or closing your mobile wallet account
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: On XX/XX/2017 I tried to log into my Coinbase account ( bitcoin, lite coin, brokerage website ) shortly after which I was denied access to my account and my XXXXbit coins, XXXX eithirium and XXXX coins ( now a value of over {$20000.00} ) later I was sent an email telling me that account had been locked due to eligibility restrictions. I have sent emails and called multiple times with the promise that my account will shortly be reopened and my issue resolved, It has been over 2 months at this point and they havent made any efforts to work on my problem or even update me.
Company Response: Closed with explanation
2018-01-06
Nyc, NY
Unexpected or other fees
Money transfer, virtual currency, or money service: Mobile or digital wallet
Complaint: On XXXX/XXXX/18, i submitted {$24.00} USD/BTC through coinbase to XXXX for BTC. I was charged over {$18.00} USD in fees and i can not reach the coinbase or whoever charged me the fees. I have done transactions to XXXX before with coinbase and never charged so much. XXXX received only a little over {$5.00}.
Company Response: Closed with explanation
2018-01-06
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: > On XXXX XXXX XXXX - I transfered XXXX from my bank account to my coinbase account as a test to see if it works like it should.
Before that I have already made a verification with my XXXX ID card.
The automatisms or robots which should recognize my incredentials seemed to have recognized my personal data ( " name '' etc. ) correctly.
> So on XXXX of XXXX XXXX - I transfered XXXX from my bank account to my coinbase account.
This time during the process I even was asked if my " name '' would be the same like in the personal data fields of my coinbase account. ( popup ) > So I hoped since the first amount was transfered withing 6-12 hours, that the second attempt would also succeed.
-- -- -- -- -- -- -- -- -- -- -- -- > Then the " dilemma '' started : Since I only wanted to use the coinbase only to transfer my money to it and do my crypto currency buys on the gdax platform ( with lower fees ) I tried to login there.
But suddelny I had to re-verify my identity with another official document like a drivers license. So I did that. ( XXXX ) > On gdax I got a message popup stating something like : name field etc. can not be empty ...
But the consequence was, that the automatisms or robots or whatever automatically changed my " name '' to nonsense. And I could not just change it back.
( suddenly in the fields of my account within coinbase and also gdax ( which is actualy the same company ) was changed to " XXXX '' and " my state of birth '' ) ( thats what I call bad dysfunctional unlogic programming ) If that has been done intentionally it must be scam.
If that has been done accidentally it must be irresponsible fly by night.
Sorry guys, but it just looks like a perfect GREEDY T R A P.
Computers dont make mistakes. People behind computer screens make mistakes.
WITHIN COMPUTERS THERES NO MAYBE ONLY YES AND NO!
Its also not logic that the system cant identify my perfectly photographed brandnew ID card. ( since it already has worked weeks before ) > I got the info somewhere, that I would just have to re-verify with my ID card, but that seems impossible, since I tried more than 10 times.
I always got back a message that I couldnt be verified ...
When I try again I get informed that I need to wait for 24 hours. ( XXXX ) > That is all pure irony, since I already had succesfully verified my identity a month ago.
> Fact is : The second amount I transfered will not be assigned to " my '' account since the " name '' in the personal data fields is not correct because it has been currupted by a dysfunctional unlogic process, which is not in my power and responsibility.
And that is a NO GO!
> Now I can only wait and hope that I get my money back somehow.
Since the service is not available I do not really have any hopes.
To this time on coinbase there is no real service available.
U cant call anyone.
And even if my emails or tickets ever get read, ...
The service people are probably not able to just change back my personal data ( name ) to what it was before > I loose money every second I cant controle my money no matter if its crypto or fiat.
I take this really personal.
Company Response: Closed with explanation
2018-01-06
Money was not available when promised
Money transfer, virtual currency, or money service: International money transfer
Complaint: After making numerous XXXX transfers into my Coinbase account, from my bank account. They will not let me withdraw any of this money to the same bank account it came from, with Coinbase saying its an unverified bank account.
Have I been scammed?
Keeping someones money against their will is theft, and I have reported their actions to the local XXXX Police authorities. The crime reference number I have posted to the Coinbase support pages.
Company Response: Closed with explanation
2018-01-06
Dallas, TX
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Purchased XXXX BTC for {$100.00} at XXXX/XXXX/2018 XXXX on Coinbase.com and initiated a transfer to another exchange moments later. It is now almost 24 hours later and still showing " pending ''. Coinbase is refusing to initiate transfer, as transaction still shows " XXXX '' confirmations. This means they have yet to submit it to the blockchain to get authorized on the bitcoin blockchain.
I am not the only one with this issue. If you visit their XXXX page ( XXXX ) you will see hundreds of other people with the same issue. It is causing us to lose money, borderline fraudulent, and morally not correct.
Company Response: Closed with explanation
2018-01-06
Fraud or scam
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Its about XXXX.
Date XXXX Sold my BTC like every other time to Coinbase ( it sould arrive on the XXXX ). That time it did not charge any fees but also is now listed as : Sent BTC to Coinbase ... and not ( like every other day ) Sold BTC using EUR wallet. ( screenshot 1 ) already filed a support ticket ( more than 1 ), been rly patiently and explained everything in detail. But every time I get a respond from a bot or something else .. they did not read my request and told something complete different to what i had send to them.
Company Response: Closed with explanation
2018-01-06
Manhattan, NY
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-06
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: At XXXX pm - XXXX XXXX, XXXX I have done a deposit from an external crypto exchange ( Binance ) of XXXX Litecoins to XXXX ( company of Coinbase ), but those crypto currencies are n't arrived in Coinbase as the notification promised.I received thoug an notification that the deposit was received at Coinbase and also that it was forwarded to XXXX. After that I received an mail that the last stap ( automatically forwarding to XXXX ) went succesfull but I had to transfer it manually from Coinbase to XXXX. But this wasnt possible!
XXXX XXXX I have filed immediately an ticket to support of XXXX, telling the whole situation and asking for immediate solution, this didnt help. Case number is XXXX.
I called the support line of Coinbase and they basically even didnt know how XXXX worked and they could tell me more then saying that they would it escalate to an XXXX specialist. I received an confirmation of this.
So I am now 8 days waiting for those XXXX 's, but still did n't arrive. As a day trader this is my job and bread. I lost many trade possibilities and indirectly make losses because of this situation.
Company Response: Closed with explanation
2018-01-06
Rochester, OH
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Complaint: I own three types of cryptocurrency ( Bitcoin, Litecoin, and Ethereum ) and manage them using Coinbase. For each currency I have a wallet and a vault on Coinbase. The wallet allows me to send/receive and buy/sell currencies. The vault allows me to store my currencies more safely. On XXXX XXXX, XXXX I made transfers of all three of my currencies from my vaults to my wallets. The transfer from the vault has a 48 hour waiting period and requires the approval from two separate email addresses for security. The Bitcoin and Litecoin transfer went smoothly. When I initiated the Ethereum transfer, I did not receive an email to either address. I was also not able to cancel the transfer and attempt to start a new one. I was attempting to transfer XXXX ETH ( {$1300.00}, but worth more now ).
I contacted Coinbase through their online support site immediately at XXXX and XXXX XXXX the same day. After no response, I contacted them again on XXXX/XXXX/XXXX. I have also attempted to reach them by phone multiple times since the XXXX, but have never gotten through ; sometimes waiting on holds for hours. On XXXX/XXXX/XXXX I received a generic response from XXXX outlining Coinbase 's policy on priority support cases. I replied the following day restating my claim and stating that mine was a priority case according to their policy. I never got a response from XXXX. On XXXX/XXXX/XXXX I received a response from XXXX explaining what a Vault is and directing me towards their FAQ page ( which I had read and re-read thoroughly ). It was evident that either XXXX had not read my original case, or it was a automatic response. I responded to XXXX to following day again restating my original claim. I have not heard from XXXX since. Here is the complete line of communication with Coinbase that I have just described : XXXX XXXX XXXX XXXX, XXXX XXXX I transferred from all 3 of my vaults to wallets. The BTC and LTC transfers were approved and say they are waiting the 48 hour period. However, now my accounts do n't show that currency in either my vaults or my wallets. Is that normal? Also when transferring from my ETH vault to my ETH wallet, the website crashed and now it says that the ETH transfer is " Waiting on a Signature '', the currency also does n't show in either the wallet or vault. What does that mean? I know you 're busy right now, thanks for your help.
XXXX XXXX XXXX XXXX, XXXX XXXX I attempted to transfer from my ETH vault to my ETH wallet but the Coinbase website crashed in the middle. Now the current does n't show in either account, and the transfer says in it " Waiting for Signature '' but also wo n't let me cancel the transfer. I never received any approval email.
XXXX XXXX XXXX XXXX, XXXX XXXX Ok so it 's been 48 hours and my LTC and BTC transfers are complete and the funds are in my wallet, but the ETH transfer in still in limbo " Waiting for Signature ''. Please help, I would like to access my ETH funds.
XXXX XXXX XXXX, XXXX XXXX Thank you for contacting Coinbase support. Coinbase has experienced unprecedented levels of website traffic resulting in increased support wait times. The purpose of this notice is to explain how we are prioritizing our responses.
Our first priority will be resolving trust and safety issues and payment issues. These specifically include : Account lockouts ( password resets, 2-factor authentication, device verification, lost access to email address ) Delayed payments or orders If your issue is one of these priority issues : : Review our Support Center content : https : //support.coinbase.com/ If you are still unable to resolve your issue, reply to this message with as much detail as possible Our next priority will be the issues listed below. You can find solutions to these issues in our Support Center : https : //support.coinbase.com/. Please carefully review the solutions presented in the Support Center as this will be quickest way to resolve your issue.
These issues include : New account registration and setup Limit increase requests ID verification not related to lockouts, etc.
Bypassing 24-hour lock-out windows Buy and Sell restrictions Country changes Linking new cards Order cancellations Bypassing transaction times Referral bonus inquiries Digital currency transactions external to Coinbase General questions about Coinbase and digital currencies You can always monitor the status of Coinbase here : https : //status.coinbase.com/ Coinbase is committed to providing excellent customer support and the highest quality customer experience. Thank you for joining us as a customer and partner in our mission of creating an open financial system for the world. We appreciate your patience as we grow with the digital currency community XXXX XXXX XXXX XXXX, XXXX XXXX On XXXX/XXXX/XXXX I transferred XXXX ETH from my ETH Vault to my ETH wallet. The amount still has not been transferred and it will not allow me to cancel the transaction and try again. When I look at the details of the transaction it says " Waiting for Signature ''. I need to be able to access those funds. Thanks.
XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Hello XXXX, Thank you for contacting Coinbase!
Sorry for the trouble and for the delay on responding.
Vault withdrawals require approval from both the primary account email address, as well as the secondary vault email address. When a vault withdrawal is created, we email both accounts with approval links. Both of these links need to be opened for the withdrawal to proceed into the 48 hour waiting period prior to completion.
If you are having trouble finding both emails, I recommend cancelling your current pending withdrawal and starting a new one. This will generate a fresh set of approval emails.
Please keep in mind, if you see the message You have already performed this action. You will want to logout of your primary Coinbase account prior to clicking the verification link.
For more information on our Vault, please refer to the following link : https : //support.coinbase.com/XXXX Please let me know if you have any questions. Thank you for choosing Coinbase!
You can always visit our self help tool found at https : //www.support.coinbase.com for more issue resolution steps.
If you require further assistance, please let me know.
Thanks, XXXX Coinbase Support XXXX XXXX XXXX XXXX, XXXX XXXX XXXX , Thank you for the response, but it does not address the problem I am having. I am unable to cancel the transaction and start a new one. That option is not given to me. Also, I have never received either confirmation email regarding the transfer. My ETH is still stuck and inaccesible to me. How can I either cancel the transaction and restart the approvals?
-XXXX
Company Response: Closed with explanation
2018-01-06
Fraud or scam
Money transfer, virtual currency, or money service: International money transfer
Complaint: I reside in XXXX, but can supply a U.S. mailing address for correspondence if required.
On XXXX XXXX, I sent 2 international transfers from a XXXX bank account to Coinbase ( A U.S. Registered company ), using the required reference given by this company of XXXX.
2 Remittances were sent that day for : XXXX GBP ( Equivalent of {$2000.00} USD ) XXXX GBP ( Equivalent of {$60.00} USD ).
On XXXX XXXX, I received an e-mail from Coinbase to say they 'd had some delay processing funds received from their customers but that my XXXXGBP ( {$2000.00} ) received was now credited to my account with Coinbase, for purchasing of Crypto Currencies.
There was no mention of the XXXXGBP ( {$60.00} ). Coinbase has never even confirmed receipt, although I can obtain a bank trace, if required.
The funds of XXXX were not in the account as their e-mail stated and have not materialised since.
I have tried calling their helpline, but am unable tto get through. After 30+ minutes of waiting, the line simply hangs up. I have sent several tickets to their online support system and have not had any meaningful response in almost a month and at this stage have given up expecting one.
Since searching online, I understand I am not the only person who has suffered losses like this, there are many others who despite efforts, have been unable to reach Coinbase or receive monies that were in effect stolen after sending in good faith to Coinbase.
As the funds I sent via bank transfer using the reference they requested I use have both not materialised over 1 month after sending, I must report I have had these funds stolen and am now seeking legal help recovering in full - what is mine and not Coinbase 's.
I would appreciate the assistance of the Consumer Financial Protection Bureau in recovering the money I have had taken by Coinbase, without my permission, which is tantamount to theft.
Please reach me via e-mail - this is the best way to contact me when needed.
Company Response: Closed with explanation
2018-01-06
Southern Pnes, NC
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: On or around XXXX 2014 I lost access to an account on coinbase.com. This account loss was due to me changing my email address and the old address being deleted.
Coinbase has failed to restore my account balance in over 6 months of waiting.
I have filed 3 complaints through there support department and have failed see a resolution. I also requested the transaction history on this account and was told it was unavailable, a violation of federal law.
Company Response: Closed with explanation
2018-01-06
Stamford, CT
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: On XX/XX/XXXX, I transferred about XXXX Bitcoin cash ( BCH ) from my another account to XXXX. At XXXX XX/XX/XXXX, Coinbase showed that transfer has been completed from Coinbase to XXXX. However, till now (XX/XX/XXXX ), XXXX has n't show the XXXXBch.
I have submitted the ticket and the guy just keep telling me they are working on that but there is zero update.. and the attitude was terrible. I lost XXXXBCH now/ ( Worth about $ 30K!!!! )
Company Response: Closed with explanation
2018-01-06
Waco, TX
Other transaction problem
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I have a Bitcoin account with XXXX/Coinbase. I sold a large sum of Bitcoin recently, over {$700000.00} worth to be exact. They have a daily limit of {$10000.00} for withdrawals to a checking account. They also have a notice that if you need more, simply fill out a form. On XXXX XXXX, 2017, I submitted that form. I am in the process of purchasing a new home and the relocation company that is selling the home requires that I have the money in my checking account, as I am paying cash for it. The relocation company is getting anxious in that they believe I am trying to defraud them in some way. I 've sent XXXX/Coinbase several emails in addition to the form I submitted previously telling them that I am trying to purchase a home and that I need MY funds that are sitting in my account. They always respond with a reply stating that they are very busy and will get back to me shortly with an answer.
I need MY money and see no reason why there is a limit to how much I can withdraw in a day. I started several days ago withdrawing {$10000.00} each day but this will take me 70 days and I 'm sure the relocation company will not wait.
Can you help me? Like I said previously, I see no reason as to why they can not at least give me total access to MY funds.
Company Response: Closed with explanation
2018-01-06
Huntingtn Bch, CA
Other transaction problem
Money transfer, virtual currency, or money service: Virtual currency
Company Response: Closed with explanation
2018-01-06
Irvine, CA
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-01-06
NE
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: Problem Narrative:
Using the LTC virtual currency address provided by Coinbase (XXXX) I transferred XXXX LTC virtual currency from an external exchange (XXXX) to Coinbase. Coinbase accepted the transfer on their web site and attempted to transfer to XXXX but the transfer stuck in the process. However, Coinbase states in their automated mail the coin WAS transferred, but the evidence below shows very clearly it has not cleared.
Here is the currency audit trail from XXXX XXXX to Coinbase proving that Coinbase has the XXXX worth of LTC on their exchange:
Completed
2018-XX-XX XXXX
LTC
XXXX
Address: XXXX
Txid: XXXX
Here is the mail Coinbase provided to me after they got the funds:
You just received
XXXX LTC
You just received XXXX LTC (worth $XXXX USD) from an external Litecoin account. It may take up to 6 network confirmations before your Litecoin is available to trade.
Checking the blockchain, the transaction obtains all confirmations.
Here is the notification they sent for the Coinbase XXXX transfer:
(Also, note this is an internal process that Coinbase conducts, not the customer)
You just sent
XXXX LTC
Congratulations! You have successfully sent XXXX LTC (worth $XXXX USD) to XXXX using Coinbase.
This withdrawal is being sent to an address ("XXXX") that you haven't previously used.
Upon verification of the funds, noticed they were in a PENDING state. Waited 24-hours with no response from support. Have emailed multiples times each day since with not response. They are not taking calls on their XXXX number. No response from their XXXX XXXX account. I have also filed a BBB report and no response with that action. I hated to resort to this action, but unfortunately I have no other recourse to retrieve my funds.
Here is the transaction details for Coinbase transfer from their Coinbase wallet to XXXX exchange:
deposit
XXXX XXXX - XXXX XXXX, 2018 UTC
Company Response: Closed with explanation
2018-01-06
Las Vegas, NV
Money was not available when promised
Money transfer, virtual currency, or money service: Virtual currency
Complaint: On XXXX XXXX, I did a wire transfer of {$40000.00} to Coinbase from my checking account ending in XXXX. I was expecting it by next day but when I called their bank " XXXX XXXX XXXX '' that was in charge of all wire transfers for Coinbase about the transfer, they told me that due to a memo issue my funds will not be accepted and should be returned to my account within 3-5 business days.
I call back a week after to XXXX XXXX XXXX after noticing my funds has not been refunded yet. They told me that due to the influx of new users sending transfers from Coinbase that the wire deposits and refunds may be delayed. I can either send a recall message or just wait up to a month for the deposit to automatically be refunded to my account. Due to recall messages having a cost, I decided to just wait longer for my funds back.
Fast forward to a few more weeks. It 's been a month already since I first wired the deposit and at this time I 've already sent out 2 support tickets, 4 emails, over 9 phone calls, and even go as far as to contact Coinbase through their twitter account, but no response. The only time they did responded to me was saying that the funds were refunded already but it was not.
I decided to do a recall message from my bank " XXXX XXXX XXXX '' and called XXXX XXXX XXXX again after a few days to make sure that the recall message was sent. They told me that the message is received by Coinbase and just waiting for them to send me back the funds. It 's been a month already after the recall message and I still have not received my funds.
So a total of 2 and a half months of wait time with no response from their phone support, no response from support ticket, no help from the one time they responded to me on email which 3 of the emails were ignored, I am still missing my {$40000.00} from Coinbase. I am very unhappy with how Coinbase is holding my funds for such a long time and this is the reason why I 'm filing the complaint.
Company Response: Closed with explanation
2018-01-06
Other transaction problem
Money transfer, virtual currency, or money service: International money transfer
Complaint: XXXX transfer to COINBASE - my money is gone.
On XX/XX/XXXX, I transferred XXXXDKK from my own bank account to Coinbase as I would like to invest in cryptocurrencies.
Two days later onXX/XX/XXXX ( where the money still have n't been credited my account on Coinbase ), I received a mail from Coinbase, where they told me that ; " We apologize for the difficulty. Unfortunately your recently attempted deposit could not be processed because we do not yet support this type of currency.
Currently, it is possible to deposit and withdraw Euro using the XXXX payment system. In order to return your funds promptly, please visit https : //www.coinbase.comXXXX and make sure you have entered your full banking information, including IBAN number.
If you have any additional questions, or if this payment does not return to your bank within the next several days '' Since the e-mail above from XX/XX/XXXX, I have contacted Coinbase several times but still have n't got my XXXXDKK back. I 'm pretty sure the responses I get is auto generated from a bot ( I will include screenshots of the full contact to this complaint - It 's a lot of screenshots! ).
It has been impossible to get a response from Coinbase since XX/XX/XXXX where I contacted them the last time.
Please help - I 'm desperate.
Company Response: Closed with explanation