CREDIT ACCEPTANCE CORPORATION
Consumer Complaints
There are over 1389 complaints on file for CREDIT ACCEPTANCE CORPORATION. Dated between 2019-12-08 and 2012-10-02.
Complaints Page 6
2019-08-08
Watkins, CO
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with fees charged
Complaint: I was in a car accident and my car had been totaled. I was in need of a car that same weekend for work because I travel and have to carry equipment. Nothing was really explained as to why it was charged, it was simply here 's the fee with no explanation behind it. I was under a lot of stress just trying to get a car because of how quickly I was going to need it for work. Because of the distress that I was under I was not able to ask any of the proper questions and they had the ability to charge me any sort of Financial Charge without me being able to question it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-08
AL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: I received my credit report in XX/XX/XXXX and noticed inquiries that I do not recognize. I sent the creditor a dispute letter asking for proof of authorization. Their response is as quote : " You requested that we investigate an inquiry placed on your personal credit file by Credit Acceptance. Please be advised that Credit Acceptance will only make an inquiry on a personal credit file when it receives a request for automobile financing through a Dealership that offers financing through Credit Acceptance. '' This is a direct violation of my rights under FCRA 611.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-08
Elyria, OH
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-07
Pembroke Township, IL
Attempts to collect debt not owed
Debt collection: Auto debt
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-04
CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: Closed account with credit acceptance corp. still showing up on all 3 credit bureau 's reports. This account has been closed/satisfied for some time now and would like it removed from all reports. Thank you very much.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-04
Credit monitoring or identity theft protection services
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Didn't receive services that were advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-02
Yeagertown, PA
Took or threatened to take negative or legal action
Debt collection: Auto debt
Threatened or suggested your credit would be damaged
Complaint: Date : XX/XX/XXXX and XX/XX/XXXX, XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, VA XXXX Re : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Pa. XXXX Account # XXXX Hello and hope all is well. After reviewing the notice amount remaining is XXXX as of XX/XX/XXXX with taxes e-Collections XXXX per XXXX XXXX XXXX XXXX. After reviewing payment history, Im exercising my rights under the 1977 Fair Credit Report Act. I hereby, requesting the accuracy of reporting.
1. The bill of sale between XXXX XXXX XXXX XXXX and buyer. Never received any Notice of Deficiency. Received document and contact number and fax number does not add up. Spoken with Gentleman and not aware of vehicle being sold.
2. How were the amount calculated expenses incurred in retaking vehicle on an account filed in bankruptcy ( Chapter XXXX )? Explanation of Calculation of Surplus or Deficiency is unclear, my credit report is date of last report payment is XX/XX/XXXX from seller and not I. This is considered re-gaging of debt according to PA Statue of Limitation Laws, I therefore dispute this account pursuant to FDCPA, 15 USC 1692g and my states laws.
According to my state 's attorney generals office, the statute of limitations for this type of debt expired. ( XXXX XXXX last payment is XX/XX/XXXX of {$200.00}. Vehicle was in possession for three years after last payment. Vehicle repossessed on around or after XX/XX/XXXX You have four years from the date of last payment to file. Documentation states there were no payments for three plus years. If you intend to take this issue to court, I shall inform the court : I disputed this debt. The statute of limitations on this account expired You are in violation of 15 USC 1692g for filing an action on timebarred debt I request there be no further communications from anyone affiliated with your company, except to inform me collection efforts are terminated, or you or the original creditor are taking actions allowed by the FDCPA and my state 's law.
Any other contact is a violation of the FDCPA. I will report violations to my state 's attorney general and the CFPB. I will also consult with a lawyer to discuss filing a civil action under FDCPA 15 USC. 1692k ( a ) ( 1 ). Be advised I keep notes of all phone calls, and any violation of the FDCPA can result in your company being fined up to {$1000.00} per violation plus costs, expenses, and attorneys fees.
XXXX. The amount generated of the amount of credit to my account. Including any payments received since date of item # 1 above other credit to which is entitled, including rebates on rebates. XXXX or credit services charges or ancillary products such as a Gap contract of XXXX. Documents are unclear 4. Do your company have a license to practice in Pennsylvania? If so, please provide the number? Actual license?
I have previously demanded that your company validate the above-listed item. You have failed to do so. Please take notice that your inaction is detrimental to me and is in violation of various laws, including, but not limited to, the Consumer Credit Protection Act ( CCPA ), the Fair Credit Reporting Act ( FCRA ), and the Fair Debt Collection Practices Act ( FDCPA ).
As you are aware, your firm knew or should have known that the actions taken against me and the information collected about me was inappropriate and damaging to me. Your inaction makes it apparent that you have failed to use reasonable care regarding this matter and you have failed to use even minimal procedures to ensure that I was not harmed by your dissemination of information that is inaccurate or which can not be validated. Specifically, you have communicated and are continuing to communicate incorrect and defamatory information to third parties, including, but not limited to, XXXX, XXXX, and XXXX.
As a result of these blatantly reckless, wanton, and intentional acts, I have suffered and continue to suffer general and specific damages. Please accept this letter as my demand for the immediate and complete removal of this tradeline from my credit reports ( XXXX, XXXX, and XXXX ). As I am currently attempting to apply for credit, time is of the essence. Be advised that if this matter is not resolved in 30 days, I will take any and all necessary steps to protect my rights, including, but not limited to, the commencement of legal action. I have sent you a notice requiring you to verify this debt in accordance with 15 USC 1692g. I have included a copy of the original dispute, which lists in detail the type of verification requested.
In response you have only sent a computer-generated print-out of the total amount you claim is due, which may not be accurate. Furthermore, you have failed to provide an executed credit contract proving liability of this debtor on the amount claimed.
This is unsatisfactory as proof that I owe the debt ( please see Fields v. Wilber Law Firm, Donald L. Wilber and Kenneth Wilber, USCA-02-C-0072, 7th Circuit Court, Sept 2004. ), and is hereby rejected as a validation of the debt. You have not complied with my right to have the debt validated according to the standards of the FDCPA, and your response is hereby rejected as a validation of the debt.
You must now remove the collection listing from my credit report, or I will file a lawsuit for violation of FDCPA, 809 ( b ).
Thank you for your assistance as I assert my right to have a proper validation of the referenced account according to law.
Respectfully, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Pa XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-02
Gloucester City, NJ
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Complaint: I paid off a loan I had with Credit Acceptance over a month ago at the end XXXX. As of XX/XX/XXXX I still have not received the title or the {$40.00} refund for over payment. They claimed they sent it to me over 2 weeks ago along a check. Their response to my numerous calls was to keep waiting, which I did, even though I had already sold the car to someone else. I spoke with XXXX and she stated that I could pay for a duplicate title which I stated I didnt lose the title, they did, and should have to pay. There was no tracking number for what they allegedly sent. I need this to be resolved ASAP.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-08-01
Charlotte, NC
Managing the loan or lease
Vehicle loan or lease: Loan
Loan sold or transferred to another company
Complaint: My vehicle was totaled onXX/XX/2019. My vehicle was financed through credit Acceptance but was paid off by the other person insurance company in XX/XX/2019 in the amount of XXXX dollars which left me a balance of XXXX dollars. They closed and sent the balance to collections. XXXXXX/XX/2019 the company which is Credit Acceptance Corporation took XXXX from my account. I did not authorize this transaction nor have I spoke with the company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-30
Niverville, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: The financing company repossessed my vehicle after EVERY single payment was made on time and then not even 24 hours of it being late they repossessed it for being Late. I had to pay repossession fees AND also hefty fees to the financing company ON TOP of my already HIGH payment. MY bank told me that they should have at least tried to bill my auto payment twice or three times before REPOSSESSING the vehicle. It was IN my bank account. NOW my credit report shows that I had a missed payment.
Also CURRENTLY I have made EVERY SINGLE payment BEFORE the agreed upon date each month so my credit report SHOULD show the actual payments. I am NOT happy about the fact that the XXXX only shows I paid until XX/XX/XXXX when that is INCORRECT. I have paid EARLY every single month for this ENTIRE YEAR. I want the credit Bureaus to reflect the CORRECT payments. All it states on my credit reports is that it is current but only shows that I made payments through XX/XX/XXXX. It should be showing XXXX and XXXX both of XXXX as well.
View all accounts XXXX XXXX XXXX XXXX XXXX - 2 Missed Currently on-time Overview You've paid off 10 % of the original amount.
Balance {$19000.00} Highest Balance {$21000.00} Monthly payment $ XXXXOpenedXX/XX/XXXX ( 1 yr, 5 mos ) Term66 months Payment History Youve made 88 % of payments for this account on time.
XX/XX/XXXX Current Current Current Current Current No Info XXXX No Info Current Current Current Current Current Current 30-59 Days Late Current 30-59 Days Late Current Last paymentXX/XX/XXXXCurrent Payment StatusCurrentWorst Payment StatusNo Info Account Details Account statusOpenTypeAutoResponsibilityIndividualRemarksConsumer disputes - reinvestigation in progressTimes 30/60/90 days late2/0/0 GO TO XXXX XXXX XXXX CREDIT ACCEPTANCE CO XXXX XXXX XXXX XXXX XXXX, MI XXXX ( XXXX ) XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-30
Nashville, TN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I filled Out An application Back In XXXX XXXX.
My Step dad also filled out an Application.
The car lot Man name XXXX, commutation to my That my credit were bad.
He told me that I did not get approve for the loan.
A week from that I got that loan denied letter in the mail.
Miss place my papers.
I have requested paper from the Company that said they can not prove me no papers.
Three Months ago I visit the car lot.
XXXX ask me why are the loan on your credit you did not get approve for that loan, Our Step dad got approve.
I need them to remove off my credit if they can not provide my denied loan letter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-28
Washington, DC
Struggling to pay your loan
Payday loan, title loan, or personal loan: Title loan
Complaint: I have a loan with Credit Acceptance, XXXX, Michigan, where I didn't even realize that I had a past due amount of {$2700.00} on a {$26000.00} car loan where my car was repossessed last night, XX/XX/2019, without any notification of via mail, email nor phone call. I spoke with an agent within the last thirty days notifying them of a change of address and no mention of repossession was mentioned. My account number is XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-28
Saint Paul, MN
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Investigation took more than 30 days
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-28
AR
Attempts to collect debt not owed
Debt collection: Auto debt
Debt was paid
Complaint: On XX/XX/2018 I had an automobile accident. From the date of the accident until now, the auto loan company credit acceptance no longer dealt with me. They sent the wrong amount owed on my vehicle to my insurance company and in return collected the wrong amount owed. They then tried seeking collection from me In which i filed a complaint against XXXX with the Arkansas board of insurance. They contacted XXXX whom paid this vehicle off in full. This should not be a negative impact against my credit. I was not at fault for their miscommunication and now I'm suffering from the effects. Please help me remedy this situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-27
Niverville, NY
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Investigation took more than 30 days
Complaint: I submitted a dispute with XXXX through a Direct Dispute On XX/XX/XXXX. It was indicated to me that the Investigation would be completed by XX/XX/XXXX. It is Now XX/XX/XXXX and they have not communicated with me at all other to continue to say that it is still Under Investigation. It has been 47 days since I initiated the dispute. I have medical coverage and had coverage since XX/XX/XXXX and advised them that if needed I would furnish proof that the debit is not valid. XXXX needs to remove this derogatory remark as it has no validity and it is going on two months since the dispute was submitted to XXXX in the first place.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-27
Norwich, CT
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-26
Washington Green, CT
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-26
KY
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Complaint: My XXXX XXXX XXXX engine quite. When I contacted credit acceptance because it was supposed to be still under warranty so I was told to take it to the XXXX store and was informed that it was not cover under warranty. Credit acceptance repo my car and told me that they would hold a private auction to sale my car and will refund me the balance but instead they added it to my credit and the remaining balance. I have paid over 9,000 dollars credit acceptance made false advertisement and broke my contract by saying I had a 5 year warranty when the warranty was expired.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-24
Saint Paul, MN
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-22
York, PA
Incorrect information on your report
Vehicle loan or lease: Loan
Account information incorrect
Complaint: In 2014, I had an auto loan go into default with Credit Acceptance. The loan was closed, and charged off in XXXX of 2014. Even though the account was closed five years ago, Credit Acceptance continues to report this account as an open account that is past due.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-21
Patterson, MD
Struggling to pay your loan
Vehicle loan or lease: Loan
Denied request to lower payments
Complaint: This car i voluntarily returned it back to credit acceptance and it was auction off and they are trying to charge me the interest due for 7 yrs. One the amount of car was flip on me .secound the car dealer XXXX XXXX switch the car amount on me next it was stolen and vandalism. Last it wasn't my car ..i tryed to settle for less amount because i m a parttime worker and i m getting a loan in amount of XXXX to pay off the car. I don't have XXXX .and i can not pay monthly fee .i just want to settle less then what i own .because its not my car its my son car so i just want to settle because its in my name
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-19
Macon, GA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: section 609 of the fcra states that there must be written consent from the individual for a hard credit pull ive noticed several in which i gave absolutely no authorization also usc 1681 states the same where there is no signature this is an unlawful act and is subject to punishment in a court of law there are several that im completely unaware of
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-18
Phila, PA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-17
Buffalo, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Old information reappears or never goes away
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-07-16
Bridgeport, CT
Getting a loan or lease
Vehicle loan or lease: Loan
Changes in terms mid-deal or after closing
Complaint: On XX/XX/18 I found a car online I wanted to buy. I did the credit application online and was approved for the 2015 XX/XX/XXXX XXXX for {$19000.00} So I drove 2 hours to XX/XX/XXXX XX/XX/XXXX XX/XX/XXXXin XXXX, NY. XXXX asked me to refill out the loan paperwork. He said I was not approved. XXXX said he would try other loan companies. Hour later said he couldnt get me a loan for the car I wanted but said if I got a cheaper car I could get approved. He had a XXXX XXXX with XXXX for {$14000.00}. With {$3100.00} down payment He said just get this car for now and trade it in in 6 months. 3 hours later I said okay. We get to the finance managers office and i sign paperwork for the amount and then he says I have to do the finance online. He sits in front of the computer and is scrolling and explaining. He says I have to get the {$3000.00} extended warranty or I cant get the loan. I said okay. Finally He says okay done Ill get the paperwork copies and bring them out to you. XXXX puts them in the glove box. 5 months later Im ready to trade the car in and I look at the paperwork it says I owe {$10000.00} more than the sale price. It said I bought the car for over {$21000.00}. Ive called for months trying to get them to fix it but they wont. The car wasnt worth {$21000.00} when I bought it. They committed fraud and violated the truth in lending act. The payments are hurting my family and ability to buy a home. Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation