CREDIT ACCEPTANCE CORPORATION
Consumer Complaints
There are over 1389 complaints on file for CREDIT ACCEPTANCE CORPORATION. Dated between 2019-12-08 and 2012-10-02.
Complaints Page 3
2019-10-18
Shreveport, LA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-17
FL
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Complaint: XXXX, XXXX XXXX SOC SEC # XXXX DOB XX/XX/XXXX ADDRESS XXXX XXXX XXXX, XXXX XXXX, FL XXXX ATTENTION DISPUTE DEPARTMENT TODAYS DATE : XX/XX/2019 CREDIT ACCEPTANCE CORP XXXX Your company have violated FCRA 615 ( f ) ( 15 U.S.C. 1681m ( f ) ) ( f ) Prohibition on sale or transfer of debt caused by identity theft You have not responded to my request to provide me with an investigation report.
I need this resolve, under the Fair Credit Reporting Act, these disputed items may not appear on my credit report if they can not be supported by any evidence ( 1 ) In general No person ( company ) shall sell, transfer for consideration, or place for collection a debt that such person has been notified under section 1681c-2 of this title has resulted from identity theft.
( 2 ) Applicability The prohibitions of this subsection shall apply to all persons collecting a debt described in paragraph ( 1 ) after the date of a notification under paragraph ( 1 ).
( 3 ) Rule of construction Nothing in this subsection shall be construed to prohibit -- ( A ) The repurchase of a debt in any case in which the assignee of the debt requires such repurchase because the debt has resulted from identity theft ; ( B ) the securitization of a debt or the pledging of a portfolio of debt as collateral in connection with a borrowing ; or ( C ) the transfer of debt as a result of a merger, acquisition, purchase and assumption transaction, or transfer of substantially all of the assets of an entity.
A person that furnishes information to any consumer reporting agency shall have in place reasonable procedures to respond to any notification that it receives from a consumer reporting agency under section 1681c-2 of this title relating to information resulting from identity theft, to prevent that person from refurnishing such blocked information.
The reference items are listed below please take this matter very serious CREDIT ACCEPTANCE CORP XXXX I have report your company to consumerfinance.gov As a form of record and I am prepare to sue your company Example In re XXXX XXXX XXXX, XXXX Telephone Consumer Protection Act Litigation, Case No. XXXX, in the U.S. District Court for the Southern District of California Stop collection proceedings against me Signatures on applications and accounts Investigators report XXXX, XXXX XXXX SOC SEC # XXXX DOB XX/XX/XXXX ADDRESS XXXX XXXX XXXX, XXXX XXXX, FL XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-17
Houston, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: The Fair Credit Reporting Act is a federal law designed to protect consumers against unfair credit reporting practices and protect credit privacy. The act governs the consumer reporting agencies and those who access consumer credit reports. The general purpose of the Fair Credit Reporting Act is to ensure that these agencies are FAIR, ACCURATE, AND EXHIBIT CONFIDENTIALITY in his or her credit reporting methods. The information being reported on my credit is not ACCURATE in regards to Credit Acceptance, they have committed fraudulent activity based on the contract they sent to me, everything is completely different in comparison to the original contract that i posses, according to the credit bureaus they have to report accurate information and if not they must remove the item from my credit reports, i would like CFPB to verify my original contract in comparison to the made up contract they have, and once it proves invalid request this item to be removed from my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-16
East Rockaway, NY
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Complaint: This kind of account is placed as a charged off account, be sure to inform me precisely why there's a balance indicating on the document whether it's a charge off? The balance is in fact wrong, please make sure to reverse it to XXXX or remove the item fully. Please also produce documentation to verify all the charges and credits in this supposed account that caused to the extremely high credit figure you might have displaying on my account. My demand to present this records is a standard information demand in accordance with my rights honored within the fair credit billing act. If you fail to give these details per my civil rights petition, please make sure you quickly remove this specific wrong posting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-16
AL
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with the interest rate
Complaint: They didnt nothing about it they told me to call XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-16
Sylvania Township, OH
Took or threatened to take negative or legal action
Debt collection: Auto debt
Threatened or suggested your credit would be damaged
Complaint: I have contacted this company for validation of this debt to no avail. The dates that I've been in contact with them was XX/XX/XXXX - XX/XX/XXXX with no valid responses.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-16
DC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: Credit Acceptance have been reporting late payments when all payments were pay as agreed since XXXX.They also repossessed my vehicle when a payment arrangement was made the day before in XX/XX/XXXX, with a balance XXXX. I have paid {$6900.00} to credit acceptance.
Company Response: Closed with explanation
2019-10-16
FL
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with fees charged
Complaint: On XX/XX/XXXX I called credit acceptance because I noticed the last bit of my payment didn't come off on the XXXX like it usually does. I didn't think much of it at the time, thinking it would charge me the next day. Not until I checked my credit report and noticed I dropped 56 points. The company had marked my XXXX payment as 30 days late when not even a day has passed. I called on the XXXX and was not even able to get an answer to how this happen. They just wanted me to pay what was due which was XXXX and some change. The first gentleman didn't even try to listen to me stating my payment was XXXX, and once I paid this off the account would be closed. I finally got to send a dispute on behalf after questioning it several times. I had questions on how this can happen, and he absolutely refused to help me what so ever. Just trying to get me to pay despite my understanding it should have been taken out of my account already. I finally went to pay over phone and there was a fee attach to pay over the phone. So not only did they drop my credit score for a payment that was never late, but they wanted me to spend extra to pay what was left. I called to get a person again, and once more had trouble getting any help. The woman stated my auto pay was canceled and said I must have canceled it. Which is not true. When it was set up I was told it would go until I didn't owe anymore. Again it was hard to get any answers out of her. When I asked about me getting marked late she said I've been late on my payment which is not true. I had one late in XX/XX/2016 which I quickly cleared up. In almost 3 years I've been on top of payments and not once was I ever told I was behind. She remarked saying I rarely called and I let her know I didn't have a reason to call. My payments came out on time with no worries all 3 years. Honestly I'm extremely frustrated because I've been working so hard to get my credit up, and at the whim of this company they decided to mark me late for no reason. Then when I try to get an answer I get no help just saying to pay the rest to close the account. Then the real kicker is make me pay a small fee to pay off the rest of my account. The money isn't the issue here. It '' s the fact that the customer service was utterly lacking and has an impact on my credit score. If I try to finance a car again, and it had to be with this company again. I'll just take an uber until I can pay the car off fully in cash.
P.s I'm adding screenshots to show how I've been on time for 3 years. How this has affected my credit score. Proof that I paid the remaining amount off. I dont have my bank statements included because I'm not sure if you wish to dig thru 3 years of bank statements, but I will be happy to provide that if it comes down to it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-12
Hamilton, NJ
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Complaint: I was out of work at the time because of XXXX XXXX. I was even homeless at the time me and my family. I told the company bout everything that was going on with me. So i try to talk to them bout what was going on with the vehicle. The XXXX converter was mess up and the vehicle had no heat. It was winter and we was in a snow storm with my family in a frozen vehicle move from hotel to hotel. They told me its nothing can do bout it i had to take it up with the car dealership but they was scam artist because they lost the company because of all of the complaints that was sent to them from other people. So i had no other choice but to give up the vehicle because i couldn't pay no more on it. So i choice to let it go because i had to provide for my family to get a home over our head. I really do thank them for help me get a vehicle and im sorry for let it go but my family come first before a vehicle. I just want it to be remove from credit. I understand it was a loan but people do go through hard times and i did go through hard times but XXXX help me to get back on my feet and back to work. I just want to start over with everything. I have even i report them to better business Bureau about the vehicle. If i can get a one time payment offer that isnt to high for me to get off and them off my back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-12
WA
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with the interest rate
Complaint: Credit acceptance charges a usury interest rate of 23 % that compounds daily. I did not agree to that rate or the incorrect financed amount they claim that I owe
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-11
Nashville, TN
Getting a loan or lease
Vehicle loan or lease: Loan
Fraudulent loan
Complaint: This is documents for bankruptcy for the car loan, That Credit Acceptance day I owe .The car loan its in XXXX.Calvin XXXX got approved for car loan not me he has it in bankruptcy as we seek.
It need to be remove off my XXXX credit not my debt.
Remove it now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-10
AZ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: XX/XX/XXXX, XXXX XXXX XXXX XXXX refuses to put on my credit report ALL my monthly payments.
1. XXXX XXXX is missing XX/XX/2019, andXX/XX/2019.
2. Credit Acceptance Corp. is missing XX/XX/2019 and XX/XX/2019.
3. Credit Acceptance Corp has been paid in full as of XX/XX/2019.
3. XX/XX/XXXX has not raised my credit score accordingly.
All consumer fraud and violations of FCRA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-08
Oxford, GA
Managing the loan or lease
Vehicle loan or lease: Loan
Loan sold or transferred to another company
Complaint: I purchased my XXXX XXXX XXXX from XXXX XXXX XXXX on XXXX XXXX my down payment was {$1000.00} and give {$1000.00} for the trade of my XXXX XXXX XXXX. The first financing was cancelled after XXXX weeks. I had to return to the XXXX XXXX XXXX and was subject to another credit check. I was approved by XXXX XXXX, I then had to put another {$500.00} down and my car payment went from {$200.00} to {$310.00}.
I have since been making my payments. I received a letter via mail on XX/XX/XXXX from XXXX XXXX stating they were canceling the contract and returning the account to the Dealership. In the letter it does not give a reason for this cancellation. It states it would be removed from my credit line and that my car payments would be returned to the Dealership for me to pick up.
I contacted the Sales Man from the Dealership and he knew nothing about such information.
On XX/XX/XXXX at XXXX pm I contacted XXXX XXXX for information. I was advised by XXXX XXXX that a check for {$1300.00} had not been cut as of yet. The checks are cut on tuesdays and that it would be mailed on my behalf to XXXX XXXX. She looked through the notes and it was not stated as to why this was closed.
I have since not spoken to finance office in the Dealership.
I was advised by another Dealership that XXXX will try to make me pay for mileage and not return my money.
I feel this is not fair practice in regards to my contract, as I am not the one the breached or cancelled.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-08
NC
Getting a loan or lease
Vehicle loan or lease: Loan
Fraudulent loan
Complaint: The flood damage has compromised the cars computer and safety mechanisms, which poses significant safety hazards to me and my family.The vehicle became inoperable in less than a week with multiple malfunctions ; oil leaks, oil changes, break replacement, tune ups, electrical issues, engine replacement and repairs, temporary/expired tags and now the steering wheel shakes when Im driving the vehicle, and transmission stops and stalls while driving 70mph on the freeway. Due to the known inoperative various defects on the vehicle and the recall not being honored the car was in an rear-ended accident and the airbags did not deploy putting me and my family at risk.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-08
Laveen, AZ
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-07
Patterson, MD
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: All these inquires listed below were placed onto my XXXX report without my knowledge and I did NOT authorize my name to be pulled for any of them. Please delete inquiries.
XXXX XXXX XXXX | XX/XX/18 & XX/XX/18 & XX/XX/18 | XXXX XXXX XXXX | XX/XX/18 & XX/XX/18 | XXXX XXXX XXXX | XX/XX/18 |
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-06
Mount Pleasant, MI
Problem with a credit reporting company's investigation into an existing problem
Vehicle loan or lease: Loan
Problem with personal statement of dispute
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-04
Little Rock, AR
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-04
S Charleston, WV
Vehicle was repossessed or sold the vehicle
Payday loan, title loan, or personal loan: Title loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-04
AZ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information is missing that should be on the report
Complaint: XX/XX/2019, I spoke with Credit Acceptance twice regarding my missing car payments XX/XX/2019 thru XX/XX/2019 on all 3 credit reports. They refuse to fix problem they created and violated Federal laws.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-03
Patterson, MD
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Problem while selling or giving up the vehicle
Complaint: In XX/XX/XXXX, I had a car financed through Credit Acceptance Corporation and it was declared totaled in XX/XX/XXXX by the auto insurance company. The insurance company paid the payment for the car. I spoke to a Credit Acceptance Corporation representative ( with a nasty demeanor ) in XX/XX/XXXX. I told him that I did not believe I did not believe I owed any more funds on the vehicle because the loan was paid off early. The representative stated that I still had a balance due. I inquired about the Extended car warranty and the Gap coverage that was added to the loan and was it pro-rated and removed from the balance. He mentioned that was the gap coverage was removed & I was issued a credit towards the balance due only. I requested a verification and statement of transactions and the amount that is due. He said he would email it to and verified my email address. Credit Acceptance Corporation does not mail me any statements or communications regarding this car loan and never have. As of today, XX/XX/XXXX, I have yet to receive any mailings or emails from the Credit Acceptance Corporation regarding the auto loan, however, they call me daily requesting payment for a vehicle that was paid off by the car insurance company. and they are reporting the loan is delinquent to all credit bureaus. If I owe the loan after it was paid off, why won't they send me written documentation of the balance due and details of the payments they received? How could this company harass a customer for payment without validating or verifying the debt when requested and report derogatory information to credit bureaus?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-02
E Lansdowne, PA
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-01
Attempts to collect debt not owed
Debt collection: Auto debt
Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-30
WA
Getting a loan or lease
Vehicle loan or lease: Loan
Fraudulent loan
Complaint: To Whom it may concern, I am writing regarding my ongoing dispute with the company Credit Acceptance Corp. My Credit Acceptance account number is XXXX. I purchased a car ( a XXXX XXXX XXXX ) on XX/XX/XXXX from XXXX XXXX XXXX, the price of the car was {$6000.00} ( attachment 1 ). I put {$2000.00} down, as the lender Credit Acceptance dictated. The dealership added a lender fee of {$450.00}, making the amount to be financed {$4500.00}.
As the salesman was going over the sales contract with me ( attachment 2 ), he advised me that if I kept the loan for the full 48 months, I would pay a total amount of {$6800.00} and that it would be in my best interest to pay off this loan as soon as possible.
On XXXX XXXX at XXXX, I called Credit Acceptance to obtain a payoff balance and was advised that amount was approximately {$6500.00}. I immediately advised the company that amount could not be correct. The company representative became belligerent and condescending. I advised the rep that I would like to file a dispute. The representative told me that he submitted my dispute and forwarded it to the complaint resolution department and that they would call me at a later date.
I immediately called the auto dealership and spoke with the manager, XXXX. XXXX advised me that my figures were correct on the sale price of the car, and emailed me proof the cost ( attachment 1 ). XXXX was not able to provide a reason why the salesman entered the incorrect amount in the cash price box on the agreement that I did sign. XXXX also went to her accounting department and provided me with a copy of the payment from Credit Acceptance to XXXXXXXX XXXX XXXX in the amount of {$4500.00} ( attachment 3 ). In addition, XXXX phoned Credited Acceptance to try to fix this error, but was told that I would be responsible for the amount entered into the cash price box of the contract AND further interest and fees on that amount.
With an already excessively high interest rate of 28 %, paying that rate on an additional and incorrect {$4000.00} is obscene, abusive and predatory. I have paid my monthly payments on time, every month without postponing a single payment. See attached payment history ( attachment 4 ) which includes additional interest charged to me.
On XX/XX/XXXX, I received a phone call from XXXX in the conflict resolution department of Credit Acceptance. During this 8 minute and 55 second call, she advised me to send in what documentation that I had to prove my dispute. I emailed my documents to her that evening and she returned my call the next day ( this call lasting 1 hour and 13 minutes ). XXXX said that based on the information that I submitted, there was a discrepancy but that they would not be making any changes to my account and the dispute was closed. During this call, I also spoke with supervisor XXXX, who also disregarded all of the documents that I submitted and advised that there would be no changes to my account.
I have sent many emails and talked with XXXX several times since then. I have not received a single written or email reply from this company. When I speak with XXXX on the phone, she hangs up and ends the conversation before all of my questions are answered. I have sent several email requests for the company to perform a real and actual investigation to no avail. I have asked for a written ( at least ) summary of their investigation and have been refused.
During my phone calls with XXXX, I have been given deflective and deceptive answers to questions. For example, when I asked XXXX how many payments that I have made on my account, her answer was about 17, or maybe 20 to 25. When I asked her to add up the funds that I have sent in on all of my payments combined, her answer was well, if you financed {$8500.00} and your balance is now {$6500.00}, then you have paid in about {$2000.00}. When XXXX asked me if I had proof of what the car was selling for, I said yes, I have already sent this to you. Her reply was that is not a Credit acceptance contract, and then she promptly moved to another topic completely disregarding my answer AND the proof that she requested.
I have made 17 payments for a total of {$4300.00} and been charged {$2300.00} in interest. All based on an incorrect sales price. I need to have my account recalculated with the correct sales price in place, and a financed amount of {$4500.00}.
If I had a loan for {$4500.00} with an interest rate of 28 % and total payments of {$260.00} per month, the total payoff over the length of the loan should be {$5800.00}. However, for a loan on the amount of {$6800.00} the total payments for the life of the loan would be {$11000.00}. Credit Acceptance only paid {$4500.00} to the dealer for the car ( see attachment 3 ). They are requesting that I pay approximately {$5500.00} in invalid fees.
All that I am asking for is what is fair, just and right. I would like an accurate balance on my account, so that I may pay off the car. I am not asking for a reduction in their abusive interest rate, nor even any sort of refund at this time, if my payments have over paid what I in actuality owe on this car. If, however, Credit Acceptance attempts to drag this dispute out and there is a large over payment on my part, I will ask to recoup that loss, with an interest rate of 28 %.
If Credit Acceptance insists that I pay on a loan of {$6800.00} with an interest rate of 28 %, and they only paid {$4500.00} to Incredible Auto, then I need them to make a payment to me in the amount of {$2300.00} plus 28 % interest for 16 months. This payment would insure that they would not be guilty of fraud.
Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-09-28
Houston, TX
Improper use of your report
Credit card or prepaid card: General-purpose credit card or charge card
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation