CITIBANK, N.A.
Consumer Complaints
There are over 53324 complaints on file for CITIBANK, N.A.. Dated between 2019-12-12 and 2011-12-01.
Complaints Page 712
2017-06-01
Weston, CT
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Public record information inaccurate
Complaint: On XXXX XXXX , 2017 I received a letter ( c opy enclosed ) advising me that m y Sears Credit Card account had been closed effective XXXX XXXX , 2017. According to the letter " Our decision to close your account was based on information we received that you may have filed for bankruptcy ... '' When I questioned the m who sent them this information, they said it was by me ( my name ). they insisted it was valid information. They took my information, credit card number and the last XXXX digits of my Social Security number, and said they would investigate and get back to me in 3 to 5 business days. I FEAR THAT TH IS MAY BE A SCAM BUT MORE IMPORTANTLY, THIS COULD RUIN MY CREDIT RATING. Please advise if there is anything I could do to remedy this problem. XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-06-01
Austin, TX
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Charged too much interest
Complaint: Costco Citibank Visa credit card has started charging me and other consumers interest on purchases whenever you get a cash advance in the month even though I had paid the card balance in full for the previous statement closing balance. This is not how the terms of the Costco credit card are! I told Citibank customer service reps this should not be done, but they did not care to rectify it or interested in correcting it. The initial Citibank rep could not understand it when I talked with her. This should tell you there is a problem here.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-01
Manassas, VA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-01
Morristown, NJ
Advertising and marketing, including promotional offers
Credit card or prepaid card: Store credit card
Confusing or misleading advertising about the credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-01
Dallas, TX
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Complaint: Citibank refuses to give me my Rewards benefits earned from the charges they expect me to pay even though i cancelled my card.
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Rewards benefits are not calculated by citibank until one or two billing cycles after the charges are incurred -- so it 's impossible for a consumer to ever cancel and be current on the rewards. citibank online chat says, in effect, " tough luck, our policy is to keep all the rewards after you cancel. ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-01
Manhattan, NY
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-01
Rncho Domingz, CA
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Complaint: I called to get m y Citi Aadvantage card changed to another Citi card. It was very hard to get a human being on the phone so I asked for the cancellation line. Representative was very unhelpful and rude so I hung up with the intention to call back and speak to someone else. She then closed my account without confirming with me that is what I wanted or reading any disclosures to me. I asked to have account reopened and was told no.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-06-01
Ft Belvoir, VA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: Every year since XXXX , XXXX charged me for software automatic renew service, I disputed with them successfully for 3 years consecutively, I disputed the same charge successfully in year XXXX , XXXX , XXXX . This new year XXXX XXXX charged me again on citi dividends master card automatically for no reason, I had discontinued the XXXX software service since XXXX . By now they still charge me this every year! And cities bank card still try to collect more money beyond the XXXX XXXX XXXX charge, they add delay fees etc. It is ridiculous!!! XXXX XXXX XXXX XXXX XXXX XXXX XXXX VA XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-01
Douglasville, GA
Unexpected or other fees
Credit card or prepaid card: General-purpose prepaid card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-01
Cherry Brook, MA
Trouble using the card
Credit card or prepaid card: General-purpose prepaid card
Trouble using the card to spend money in a store or online
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-01
FL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: XXXX XXXX, 2017 reviewed my Citi / AAdvantage Platinum Select World Elite credit card online statement and found multiple unauthorized charges made in a 2 day period. Immediately called the credit card company and reported the activity. Was told the card would be cancelled, new one overnighted to me and charges reversed pending investigation within 3 days. Possible XXXX XXXX connection, as the card was enrolled without my knowledge the day of the fraud. XX/XX/XXXX, had not received new card, called to check on tracking info. was told they do not overnight cards and it would be 10-14 days. XX/XX/XXXX, received email that my new card was enrolled in XXXX XXXX. This was fraudulent and I called and cancelled the new card although it had not been received yet. Continued to call every 3 days to find out why no reverse on the charges had occurred. Most calls they did not seem to have account of my report although they could see I had cancelled cards. Continued to be told it takes 3-5 days for credit to show. Closed the accounts all together. They stated if I would keep the account open they would give me 1.9 % and credit on the fraud in 3-5 days. I closed accounts Have called every few days with no resolution or information to the fraudulent charges. The amount is still showing as due on my account and I am accruing interest. XX/XX/XXXX called and finally spoke to someone who said nothing could be reversed until I filled out a form which should have been mailed to me. I informed them it had not and they said it was on the way and would be received by XX/XX/XXXX. The form has not arrived and called today, XX/XX/XXXX and was still not connected to anyone who seemed to have knowledge of the complaint and fraud. they still do not have all the correct disputed amounts and have put a legitimate charge in dispute which is causing me issues. Amount and description of fraudulent charges : XXXX '' XXXX XXXX TX NAME : XXXX XXXX DEPART : XX/XX/2017 XXX TO XXXX : XX : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX TX NAME : XXXX XXXX DEPART : XX/XX/2017 XXXX TO XXXX : DL : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX TX NAME : XXXX DEPART : XX/XX/2017 XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX TX NAME : XXXXL XXXX XXXX : XX/XX/2017 XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX TX NAME : XXXX XXXX DEPART : XX/XX/2017 XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX TX NAME : XXXX XXXX DEPART : XX/XX/2017 XXXX TO XXXX : DL : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX XXXX TX NAME : XXXX XXXX XXXX DEPART : XX/XX/2017 XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX XXXX TX NAME : XXXX DEPART : XX/XX/2017 XXXX TO XXXX : XXXX : CLASS : XXXX : STOP : XXXX '' XXXX X/XX/17 '' XXXX XXXX XXXX XXXX XXXX CA `` XXXX X/XX/17 '' XXXX XXXX XXXX XXXX XXXX CA `` XXXX X/XX/17 '' XXXX XXXX XXXX XXXX XXXX CA `` XXXX TOTAL {$330000.00} in Fraudulent Charges
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-01
San Ramon, CA
Fees or interest
Credit card or prepaid card: Store credit card
Charged too much interest
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-01
Arco, CA
Closing an account
Checking or savings account: Savings account
Funds not received from closed account
Complaint: In XXXX 2015, Citibank announced the closure of 17 branches in Massachusetts and now I can not find my saving account, which was previously opened in one of the branches of XXXX MA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-01
Houston, TX
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: I received a call from a women claiming to be reporting fraud. She goes on to say that someone has opened a credit card under my name and social. I respond with " I have n't applied for any credit cards for citi bank ''. She goes on to say that she need to verify my social number or go to their web site that I cant recall. I told her " I will not give you my social ''. She then say to go to the website she provided and call for myselft with XXXX as a reference number. I disregarded the website she gave me and went directly to citi banks website, and as I expected there was no trace of anyone trying to open a credit card under my name or social. The scammer was calling from a XXXX XXXX area code and the number is XXXX .
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-01
Foothill Ranch, CA
Problem when making payments
Credit card or prepaid card: Store credit card
Problem during payment process
Complaint: 1. Shell credit Card / Citibank ( South Dakota ), N.A. Shell billing Statement XXXX XXXX, Card ... XXXX, added {$27.00} Fees Charged. Shell Representative, XXXX, XXXX, on XXXX, stated my payment was 30 days late. It was mailed XXXX XXXX, XXXX. She could not delete a late payment. I have been with Shell sense XXXX, with no previous problems. Request late payment be deleted and credit my account and no effect on my credit rating which is over XXXX. Shell Consumer Payment Dept., XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, KY. XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX , XXXX, XXXX TX XXXX CiTi Card XXXX Shell Card XXXX Thank You, Senior Citizen, XXXX XXXX XXXX. XXXX XXXX. XXXX, XXXX XXXX XXXX. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-01
San Diego, CA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Complaint: Citibank, u sing information from when I opened an XXXX XXXX card through Costco, opened a Citibank account without my permission ( when Costco swit ched from using XXXX to Citi ). The y then charged money to this account, without authorization, to continue a Costco memb ership ( that I did n't wish to keep ). They then continued to charge me late fees for this debt that I never authorized. I do n't wish to do business wit h Citibank, and t hat 's my choice as a consumer. They have no right to force me to do business with them, much less put debt on me that I did n't authorize.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-06-01
Georgetown, IN
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-01
Houston, TX
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: While reviewing a recent copy of my [ XXXX ] credit report I noticed a credit inquiry by your company that I do not recall authorizing. I understand that you are allowed to put inquiries on my file, but only if I have given my authorization. Please have this inquiry removed from my credit file as soon as possible. I have sent this letter certified mail because I need your prompt response to this issue. I would greatly appreciate receiving a written response that you have had the unauthorized inquiry removed. If you find that I am mistaken, then please send me proof of my authorization. <P/> Thanks in advance, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-01
Larkfield, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I tried 7 ti mes to obtain a loan modification for my Citimortgage loan and was declined time and again until the last attempt. When I read the " fine print '' buried in the agreement I discovered that there was no actual relief granted to me. All the bank did was defer a portion of my balance so that I would have a nearly {$250000.00} balloon payment in 15 years.
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I 've enclosed a copy of the letter I recently sent to Citibank by certified mail demanding a recasting of the terms of my mortgage because of the mistreatment I received during my countless efforts to get mortgage relief. My letter was ignored by Citibank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-01
Sandy Hook, CT
Getting a credit card
Credit card or prepaid card: Store credit card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-06-01
Baxter Estates, NY
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-01
Phoenixville, PA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-31
Long Beach, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-31
Euclid, OH
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Complaint: I have settle the amount with the lawyer representing the XXXX XXXX XXXX . I had paid a certified check and it was cashed on the XXXX of XXXX for the agreed amount. XXXX XXXX XXXX also reported the balance was still owed and that 's incorrec t. Case No XXXX in the XXXX Ohio Court. This was a Home Depot original Citibank, NA
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-05-31
Brooklyn, NY
Problem when making payments
Credit card or prepaid card: Store credit card
You never received your bill or did not know a payment was due
Complaint: I purchase a hdmi cable with my best buy credit card # XXXX . The price {$65.00}, I don '' t remember the exact date, but it was sometime before XXXX 2017. I was living with my girlfriend at XXXX XXXX XXXX XXXX , XXXX , NY XXXX . WE end the relationship and I moved to XXXX XXXX XXXX XXXX , XXXX NY XXXX . I had forgotten about the purchase. Someone contacted me and notify me about the bill, I asked to be forgiven for the late charges and they agreed, because they said they were sending the bill to the wrong address, I when to the store and paid the {$65.00} and they give me a store credit for the hdmi cable because I never use it. I also up date my new address. All of this happen in XXXX , a couple of months I received a bill for late charges. I paid the late charges because they were reporting it to the credit bureaus as if I was neglecting my responsibilities, and they have the product, and I have is a store credit. I had the problem with Macy 's de partment store, but they honored their agreement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation