CIT BANK, NATIONAL ASSOCIATION

2015-09-05

OR

Problems when you are unable to pay

Consumer Loan: Installment loan

Complaint: Signed a Lease for XXXX XXXX printers for our little home business. ( details can be provided ) At the same time we signed a legal binding Contract for and investor in to our business that ended up being a scam but we were still under contract. Having been scammed we had to default on the lease which had been sold to CIT XXXX. We returned the machine within 18 months as that is when we found out we were scammed. Machines returned in 100 % perfect working order. Today they want {$120000.00}. They have had the machines for over a year we offered to pay the delinquency of {$14000.00} plus attorneys fees. We need to close this matter.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-09-03

Maynard, MA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I fell behind on my mortgage due to loss of income and my monthly mortgage payment went up ... i 've tried a loan modification many times but unsuccessful. i 'm so far behind that there 's no catching up ... i have to do a shortsale.. i have an offer on the property and there is an active shortsale but my lender tells me that they needed to have the offer at least XXXX days prior to the sale date in order to postpone the auction. the auction is scheduled for XXXX XXXX ... i need a little more time please. thank you.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-09-02

Fort Lauderdale, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed

Disputed: No Timely Response

2015-08-31

Bowie, MD

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-27

Miami, FL

Loan servicing, payments, escrow account

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: No Untimely Response

2015-08-27

Wallington, NJ

Deposits and withdrawals

Bank account or service: Savings account

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-26

Agua Dulce, CA

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-22

San Ramon, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Untimely Response

2015-08-21

Millville, CA

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-20

Country Club Hills, MO

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-20

Detroit, MI

Loan servicing, payments, escrow account

Mortgage: Reverse mortgage

Complaint: I am an XXXX year old XXXX woman and in XXXX I began getting letters from Financial Freedom threatening me with foreclosure. These letters said I owed Financial Freedom {$3300.00} for advances they paid out on my reverse mortgage. However, when I called Financial Freedom on numerous occasions no one could explain to me what these were for. Finally, my son ordered an account history and after reviewing the history we determined that Financial Freedom was billing me for taxes that had already been paid or for taxes they claim they paid 8-10 years ago. When I asked them to provide proof they actually paid the taxes, they keep me on the phone for nearly 2 hours and made speak to 8 different people who kept telling me. " That 's not my department. '' an then tell me I 'm the one who has to prove it. My son and I went through the payment history realized that even if Financial Freedom is correct and they paid the taxes when they claim they did, I would not {$3300.00}. Please help I want to keep my home. I have nowhere else to go. I do n't want to be kicked to the street like the that XXXX woman who had Reverse Mortgage a few years ago.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-19

General Delivery, DC

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-18

Friendly Valley, CA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt was discharged in bankruptcy
Complaint: Line of Credit was discharged in bankruptcy. IndyMac Bank ( now owned by OneWest ) did not and will not remove a lien they have on our home despite the fact that they themselves acknowledge that the debt has been discharged, there is no account for the collection of the debt, and they have reported to the IRS that the debt was cancelled. ( Letter and XXXX from IndyMac are attached. ) Beginning in XXXX 2014, despite numerous attempts by us and by XXXX attorneys whose assistance we sought to resolve this, IndyMac and now OneWest are unresponsive. We can not refinance or sell our house because of the lien. This is causing a financial hardship.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-17

Las Vegas, NV

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-14

Westminster, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-12

Deposits and withdrawals

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-12

Rncho Domingz, CA

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-12

San Diego, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I have had a very difficult time with Indy Mac. I have tried to submit for a loan modification. I was never able to communicate to the same person which always caused confusion. Indy Mac always seemed to lose my paper work, which I constantly had to re fax. My loan adjusted last year and was no help or information from Indy Mac.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-12

Rock Hill, MO

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: No Untimely Response

2015-08-12

Key Biscayne, FL

Loan modification,collection,foreclosure

Mortgage: Reverse mortgage

Complaint: My name is XXXX XXXX. I am a XXXX year old widow and surviving spouse of XXXX XXXX. We had a Reverse Mortgage but I was not on the deed, yet this was my homestead for over 35 years. I was forced into bankruptcy and finally given time by the courts to take my homestead through bankruptcy. My husband passed XX/XX/XXXX. It took Financial Freedom until this year to realizethat I was the surviving spouse although it was listed on the death certificate the entire time as I had mentioned. My home was flooded and bathroom damaged. I do not have a fully functioning bathroom. Mold is growing in my home because of this, The XXXX/Financial Freedom received theinsurance check in XX/XX/XXXX. I was told that I had to go through probate first. I wrapped that up in XXXX. I was told that the XXXX check was mailed out on XXXX XXXX via regular mail. As of XXXX XXXX, I have not received the {$2000.00} installment of {$6000.00}. I owe contractors because the job is more than the {$6000.00}, but I have started making payments on the difference. My home is making me sick and this matter has stressed me out beyond measure. I can not have my home refinanced without the bathroom completed. I have been trying to resolve this matter. I have spoken to numerous individuals in the point of contact department. I have spoken with XXXX XXXX of the XXXX have emailed his manager, XXXX appears as if I am intentionally being dragged out to wear me down towards the XXXX XXXX sale date. I do n't want to re-file bankruptcyI am contacting the OCC, AARP, The Florida Financial Office of Regulation for Insurance and anyone else who can help me. I am desperate. I live off of fixed income, my husband 's social security and I work to make ends meet. I am XXXX years of age and I need help. This is not fair to me. Sincerely, XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-11

Bronx, NY

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I am contacting the CFPB out of frustration in dealing with my mortgage company, Indymac/One West Bank. I have been attempting to get a loan modification since I was current back in XXXX of XXXX. Back in XXXX of XXXX, XXXX hit our area and our basement was flooded and trees fell causing a lot of damage. My job was closed for almost two weeks as well so between not being paid and having to repair the damages, I depleted my savings quickly. In XXXX of XXXX, the tenant in the 2nd unit of the subject property stopped paying rent and we ended up having to evict the tenant which took months in court as they were stating they could not live in the property with the damages from the storm which was not true but this was held up in court for months not paying. The judge ordered the tenants to pay the arrears by a certain date which they did not and then after going to court again, they were given 60 days to move out. So this was well over a year with no rent received. After fixing the basement, we decided to rent this out to supplement the loss of rent on the 2nd unit but those tenants caused a lot of issues with the neighbors who ended up complaining to the town that we are not allowed to rent the basement. We ended up getting fined by the town for this so that rent income was only received for two months. During this same time, my mother, XXXX XXXX, became ill and moved in with me and once the tenants moved out, she moved into the 2nd unit. She does not have any income so she can not contribute to the household expenses. So by XXXX of XXXX, I no longer had money to pay my mortgage and fell behind. By the time I started working part time doing sales commissions, Indymac was no longer accepting payments. I understand my payment is already low after being modified in XXXX of XXXX getting a 2 % step rate modification. My payment increased on XXXX/XXXX/XXXX from {$2100.00} to {$2400.00} which is an increase of {$240.00} a month. I am hoping I can be reviewed for the HAMP modification in hopes my hardship and income will qualify and prove I can afford to resume making payments so I can keep this home I have put so much into and have been trying so hard to keep. I purchased this home in XXXX for {$550000.00} and have put well over {$150000.00} into the home between the damages left by tenants as well as repairs and upgrades needed. The value on this property is {$430000.00} and with arrears I owe {$640000.00}. There are many homes in my neighborhood that are boarded up for quite some time so selling even though that is the last thing I would want to do, would not be easy to say the least. Indymac is repeatedly denying my loan application stating I do not live in the subject property even though all my documents which includes all utility bills for gas, electric, water, cable and phone as well as my drivers license and vehicle registration all show this subject address. But because on credit it shows another residence which my family lives in and I have not resided at in over 10 years is showing, they will not accept that this is my primary residence. The best part is I have two jobs located XXXX which is very close to the subject property. The other residence the bank is stating I reside at is located in XXXX which is almost XXXX hours away. How would I possibly travel that far? Indymac is stating I would need to contact the credit bureaus to have this changed. I came to find out I would need to contact each bureau in writing and will be responded to in 90 days which by then, I would most likely have a scheduled foreclosure sale date. I was prompted by Indymac to correct my application to show this is not my primary residence so I could be reviewed for HAMP tier XXXX but then denied stating I was already reviewed for hamp 2 and my hardship didnt change. This is all very unfair as all I want to do is keep my home.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-11

Ft Lauderdale, FL

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-10

Attleboro, MA

Loan servicing, payments, escrow account

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-08-06

Ft Lauderdale, FL

Settlement process and costs

Mortgage: Reverse mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-08-02

Fair Oaks, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response