CAPITAL ONE FINANCIAL CORPORATION

2016-09-24

Brooklyn, NY

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Complaint: We submitted the mortgage application with Capital One Home Mortgage, we received the conditional commitment letter, and we also addressed all the conditions specified. After two weeks, the loan was denied, and the only reason from the Bank was " Do Not Offer Term Requested ''. This very irresponsible practice, and why accept my application initially, and why issue a conditional commitment letter? They can not find any fault in my loan application, my credit history and my financial status. I think the bank just want to back out their commitment and not offering me the loan. This is very irresponsible, and no one is willing to return phone calls or email inquiries from both me and my attorney.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-24

Spring Hill, FL

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt is not mine
Complaint: I have contacted this company 2 times in writing requesting written proof of my signature showing that I owe this debt. I have waited over 60 days and have heard nothing from them proving this debt is mine. They are violating my rights by not being able to furnish proof of signature.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-24

Disclosure verification of debt

Debt collection: I do not know

Not disclosed as an attempt to collect
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-24

Parkrose, OR

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-23

Columbus, OH

APR or interest rate

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-23

Reader, AR

Closing/Cancelling account

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-23

Miami, FL

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-23

Harvester, MO

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2016-09-23

Weston, CT

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-23

Manhattan, NY

Billing statement

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-23

Bel Alton, MD

Customer service / Customer relations

Credit card:

Complaint: Capital One closed XXXX of my credit cards without notice or consent. Two years of credit down the drain with dramatically affected my credit score. Policy of return payments is not explained properly and when cards were closed I was not given notice in any form until I went to make a purchase AFTER I paid both of the card off in full. Also ; I still have not received my security deposit as they were secured credit cards ; equaling in the amount of {$440.00}.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-23

Columbus, OH

Closing/Cancelling account

Credit card:

Complaint: On XX/XX/2016, Capital One Bank decided to bank force close my credit card with them without prior notice, written or otherwise ; not even a phone call. I became aware of this only when I called Capital One that day to inquire about when my new due date will take effect being I submitted a change request about two weeks prior. After I validated my information on their IVR, the system notified me that my account was closed, I was surprised about this and figured it was an error. When I reached an agent, he advised me that the bank closed my credit card because of First Party Fraud! Again, I was surprised, and at this moment astonished and asked what the agent meant by that, he said because I had returned payments, it was Fraud and the bank closed my account! I have had XXXX returns due to a mistake of mine on transferring funds between accounts or not selecting the right DDA for ACH Collections, an honest mistake. Since the most recent declined payment, I decided to switch back to ACH Payments via my bank ( XXXX ) to avoid returns and me being charged NSF fees via my deposit accounts. On XXXX/XXXX/16, I submitted a {$550.00} ACH Payment/BillPay via my bank, which would leave me with a credit balance on my credit card. Astonishingly, and coincidentally, the day my payment was transmitted and received by Capital One, they bank force closed my account with no notice of any kind, this harmed me financially even to this day XX/XX/2016, a week later because as a responsible adult I paid all of my bills and relied upon my credit card for fuel to get to work, food, etc. My best friend is wiring me money so I can buy food, and gas so I can go to work and my doctors office. Capital One indicated this is a new policy of their cardmember agreement to close risky accounts, which no notifications, agreements, disclosures, nothing was sent to me via any medium. A midteir manager submitted a " XXXX paragraph case '' on my behalf to reopen the account however, the 48 hour service level agreement wasnt kept and that manager is n't in the office from Wednesday to today, thus apparently the ONLY person that can review my case and advise me of the final determination. The bank is purposely bouncing me around to person to person and refusing to give me clear, consistent information about the new policy or my appeal and it 's been five business days ; I believe this is because I 've threatened to file a CFPB Complaint, they get very ambiguous at that point. The manager that even submitted my appeal in my defense to reopen my account even asked me to hold off on the CFPB and Executive Complaint fillings, but I could still file them if I really wanted too .... They know their in the wrong and are dragging their feet. Did I mention that I 'm a pay in full customer? So how I 'm a risky customer other than the fact they are n't making " money '' off of me is beyond me. I 've missed two days of work this week because of this situation and it 's still not resolved in the fact of my account being reopened or even a call back when they promise ; oh and their holding my {$130.00} credit balance and {$240.00} security deposit hostage for 30 - 60 days they say should my account stay closed ... XXXX Practices like this should be investigated and prohibited per unethical and harms people that relies upon the bank for survival. Lastly, should the bank indicate my point of view is inaccurate, every phone call with the bank has been recorded and I can provide a copy upon request.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-23

Billerica, MA

Making/receiving payments, sending money

Bank account or service: Other bank product/service

Complaint: have reached out to capital one by mail and as they are4 a bank and they refuse to call me and when i do call them they refuse to transfer me t multiple depts the correct department to change and modiffy due date to reflect my social security check and i was told at one point if i call back and pay XXXX to get my account current they could change my due date and suspend al further late fees ; i also did reach someone who mentioned my credit limit was XXXX but i somehow owe XXXX currently ; capitol one case number XXXX each time im transferred they ask me to verify my identity each time ; i need you to reach out to them and get someo0ne in senior collections to process the suspension of all late feees dept and change my due date and i would like an investigation how my credit limit is XXXX and was told XX/XX/XXXX i did a atm withdrawel and in six monthsthe balance has grown by over XXXX mr XXXX XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-23

Las Vegas, NV

Other

Credit card:

Complaint: MY CREDIT CARDS WITH CAPITAL ARE RESTRICTED DO TO NO PAYMENTS MADE, I HAVE NOW PAID THEM CURRENT OR PAID THEM TO XXXX AND THEY REMAIN RESTRICTED. AND THEY DO NOT WANT TO TELL ME HOW I CAN GET THEM RESTRICTED OR IF THEY WILL CLOSE, ALL THEY SAY IS THAT THE SYSTEM WILL DETERMINE WHAT WILL HAPPEN TO THE CARDS. I DONT WANT TO CLOSE THEM SINCE IT WILL DAMAGE MY CREDIT MORE THEN IT ALREADY IS, I MADE THE DRASTIC PAYMENT AMOUNTS SO THAT I CAN USE THEM TO HELP ME REBUILD MY CREDIT. BUT IF THEY ARE GOING TO CLOSE THEM, THEN THEY SHOULD DISCLOSE THAT NOW SO I CAN DETERMINE WHAT I NEED TO DO.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-23

MA

Other

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-23

Alexandria, VA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-23

Bel Alton, MD

Customer service / Customer relations

Credit card:

Complaint: Capital One closed XXXX of my credit cards without notice or consent. Two years of credit down the drain with dramatically affected my credit score. Policy of return payments is not explained properly and when cards were closed I was not given notice in any form until I went to make a purchase AFTER I paid both of the card off in full. Also ; I still have not received my security deposit as they were secured credit cards ; equaling in the amount of {$440.00}.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-23

Doral, FL

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt resulted from identity theft
Complaint: I have been living in XXXX for 5 years and i have not have a credit card in 12 years someone open a capital one card in my name and they will not agree to remove it
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-23

Springfield, VA

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-22

Richmond, TX

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-22

Defreestville, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-22

Wayland, MI

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-22

Airmont, NY

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-22

Watkins, CO

Delinquent account

Credit card:

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-22

Baton Rouge, LA

Other

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response