CAPITAL ONE FINANCIAL CORPORATION
Consumer Complaints
There are over 39408 complaints on file for CAPITAL ONE FINANCIAL CORPORATION. Dated between 2019-12-11 and 2011-12-01.
Complaints Page 874
2016-09-29
Memphis, TN
Other
Credit card:
Complaint: Have stated to Capital One numerous times that in XXXX of 2016 they had issues with their website not to mention that I had an incorrect address on file. My payment was not accepted and they then reported on my credit report that I was 30 days past due though they refunded my fees because of this. Every single time I call I get XXXX and I am not sure they even understand what I am asking. This is my last resort to report them to remove this information from my credit report.
Company Response: Closed with explanation
2016-09-29
Colts Neck, NJ
Billing disputes
Credit card:
Complaint: Account number : XXXX I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due XX/XX/2010, 60 days XX/XX/2010 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.
Company Response: Closed with non-monetary relief
2016-09-29
PA
Identity theft / Fraud / Embezzlement
Credit card:
Complaint: The following credit card companies have not helped me in any way gathering pertinent information to help me with filing a civil suit as well as aiding in helping me with being a victim of identity theft by my husband of 12 years. My husband committing identity theft on me back in XXXX with using my ss # and taking various credit cards out, opened online betting accounts, forging my signatures on the back of these credit cards where he was also allowed to use these cards in retail stores, and used my name falsely to do a change of address through the USPS to avoid me catching him committing acts of identity theft with statements being sent to residences I 've never resided at but his parents did. I recently found out about when he was court ordered to leave my house in XXXX XXXX. I found various documentations along with proof of identity theft against me which I have indicated to each credit card company along with a Police Report, FTC affidavit, Federal Reserve complaint, and having actual proof with texts indicating he committed theft against me without my knowledge or consent. All credit cards are coming up with excuses to not re-open the investigation and not XXXX credit card company is willing to help me because it seems they just want me pay for all charges that I did not consent or know about. My husband also recently committed fraud with filing a joint tax return in XXXX when we were legally separated without my consent or knowledge and deposited a check into an account I did not have access to. I 'm currently working with IRS to take care of this matter. I am also working with USPS for my husband issuing them a change of address listing his parent 's addresses on XXXX occasions from the time I moved out of PA in XXXX. I am listed down as living at his parents house since XXXX and then recently he made a change with listing my legal address at his mother 's current house. I 've never legally lived at either houses. The following are the credit cards I am requesting full statements from since XXXX that I have not been sent other than giving them my legal address that differed from the XXXX they had on file and sending me the last statement to pay their cards. The following credit cards are : XXXX ( XXXX XXXX took over this debt and even they are not wanting to open this investigation ) Capital One - They contacted me to let me know they will not re-open this investigation for XXXX charge of {$140.00} ( the amount owed on this card is {$4100.00} ) and apparently I used my lic. to rent a XXXX. Once I contacted XXXX, it shows on a contract signed by my husband, his license not mine on file. When I contacted Capital One showing them this proof they then proceeded to state we are not opening this reinvestigation because calls were made from your cell phone. I lived with an abuser who easily had access to my phone. They are continuing to make excuses to not open this investigation.
XXXX Bank - They 've stated twice they sent out all statements back in XXXX and again in XXXX. I have not received anything XXXX Card - They keep transferring me and finally gave me an address to write my complaint XXXX XXXX
Company Response: Closed with explanation
2016-09-29
Oxford, GA
Managing the loan or lease
Consumer Loan: Vehicle loan
Complaint: Plain and simple my car was totaled in an accident XX/XX/2016. My insurance paid off the car and I had gap insurance just in case I ever needed it. Capital One Auto Finance added late fees and other finance charges and stated I now owe an additional XXXX and they are reporting to the credit bureaus as an open account. What can I do?
Company Response: Closed with explanation
2016-09-29
San Diego, CA
APR or interest rate
Credit card:
Company Response: Closed with explanation
2016-09-29
Bronx, NY
Communication tactics
Debt collection: Other (i.e. phone, health club, etc.)
Frequent or repeated calls
Company Response: Closed with explanation
2016-09-29
Covington, GA
Other
Credit card:
Company Response: Closed with non-monetary relief
2016-09-29
2016-09-29
Las Vegas, NV
Closing/Cancelling account
Credit card:
Company Response: Closed with explanation
2016-09-29
CA
Credit card protection / Debt protection
Credit card:
Complaint: In XXXX 2016 I received Two credit cards in the mail from capital one on the same account one the primary holder and the other the additional holder with XXXX XXXX dollar credit limit. I used the card once and attempted to use it a gain and it was dishonored a fraud alert had been put on it. I looked up the account online and found out it had been restricted and I needed to call them. So I called them and verified that I had used the card and they said that the restriction would be lifted in 72 hours that was in XXXX it is now XXXX 2016 and they are still on restriction and they refuse to give me a written reason. they have collected all kind of personal id documents from me. In view of the XXXX situation I am wondering what is really going on.
Company Response: Closed with explanation
2016-09-29
Saint Charles, MO
Transaction issue
Credit card:
Company Response: Closed with explanation
2016-09-28
Surgoinsville, TN
Billing disputes
Credit card:
Company Response: Closed with explanation
2016-09-28
Fort Walton Beach, FL
Advertising and marketing
Credit card:
Company Response: Closed with explanation
2016-09-28
Arlington, VA
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with explanation
2016-09-28
Taking/threatening an illegal action
Debt collection: Auto
Seized/Attempted to seize property
Company Response: Closed with explanation
2016-09-28
Los Angeles, CA
Closing/Cancelling account
Credit card:
Company Response: Closed with non-monetary relief
2016-09-28
Chicago, IL
Advertising and marketing
Credit card:
Company Response: Closed with non-monetary relief
2016-09-28
Santa Barbara, CA
Rewards
Credit card:
Company Response: Closed with explanation
2016-09-28
Bloomington, MN
Closing/Cancelling account
Credit card:
Company Response: Closed with explanation
2016-09-28
Bluff Estates, SC
APR or interest rate
Credit card:
Complaint: The QUICKSILVER credit card from Capital One is a high-interest credit card ; assigned APR is greater than 25 percent. I ask about every two months for a reduced APR. Capital One always declines. Capital One will not give me direct contact information to the HQ office that sets APR rates. This morning, for instance, I chatted with two people online and talked with nine people by telephone without results.
My payment history with Capital One is EXCELLENT ; my payments are always much greater than the minimum.
The Marketing Department, which I 've been told is the department that sets APRs, is unreachable by phone or email.
Additionally, Capital One is not properly crediting the 1.5 percent cash back that I should be receiving on all purchases. Moreover, Capital One calculates the APR improperly ; said calculation results in higher monthly interest, and, hence, higher APR ( closer to an effective 50 percent APR ).
Company Response: Closed with explanation
2016-09-28
Wesley Chapel, FL
Disclosure verification of debt
Debt collection: Credit card
Not given enough info to verify debt
Complaint: I have yet to receive validation on this account. Enough time has gone by. I have requested this several times. I feel the information is not accurate, I do not owe the amount stated and this account is outdated. The last time I requested a very nasty collector called me. It was not a good call. I have rights to.
Company Response: Closed with explanation
2016-09-28
Greenville, NC
APR or interest rate
Credit card:
Company Response: Closed with explanation
2016-09-28
Bridgeport, CT
Cont'd attempts collect debt not owed
Debt collection: Auto
Debt was paid
Company Response: Closed with monetary relief
2016-09-28
IL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: I have been working on a short sale for 2 months and it does not appear that anyone is diligently working on it. They have lied to me several times regarding the order of the property value and neither the negotiator nor the manager has returned my calls.
Company Response: Closed with explanation
2016-09-28
Atl, GA
Billing disputes
Credit card:
Company Response: Closed with explanation