CAPITAL ONE FINANCIAL CORPORATION

2012-10-17

Deerfield Bch, FL

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2012-10-17

San Antonio, TX

Forbearance / Workout plans

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2012-10-17

Trenton, NJ

Billing disputes

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2012-10-17

Naperville, IL

Forbearance / Workout plans

Credit card:

Company Response: Closed with monetary relief

Disputed: Yes Timely Response

2012-10-16

Flushing, NY

Other

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2012-10-16

Jamaica, NY

Settlement process and costs

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2012-10-16

Elkridge, MD

Closing/Cancelling account

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2012-10-16

Glendale, CO

Billing disputes

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2012-10-16

Katonah, NY

Late fee

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2012-10-16

Ampthill, VA

Overlimit fee

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2012-10-16

Fort Lauderdale, FL

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2012-10-16

Cary, IL

Billing disputes

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2012-10-16

Oak Grove, MO

Delinquent account

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2012-10-16

Macon, GA

Billing disputes

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2012-10-16

Marietta, GA

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Closed with explanation

Disputed: No Timely Response

2012-10-16

Galena, OH

Privacy

Credit card:

Company Response: Closed with explanation

Disputed: Yes Timely Response

2012-10-16

Jacksonville, FL

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2012-10-16

Meadow Lands, PA

Billing disputes

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2012-10-16

Calabash, NC

APR or interest rate

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2012-10-16

Bowie, MD

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response

2012-10-16

Bedford, TX

Overlimit fee

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2012-10-16

Jersey City, NJ

APR or interest rate

Credit card:

Company Response: Closed with monetary relief

Disputed: No Timely Response

2012-10-16

Vernon Hill, VA

APR or interest rate

Credit card:

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2012-10-16

Louisville, KY

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with monetary relief

Disputed: No Timely Response

2012-10-16

Santa Ysabel, CA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Closed with explanation

Disputed: No Timely Response