Bonneville Billing and Collections

2019-04-22

Dallas, TX

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: On my XXXX credit report, it shows two collection accounts that 1. Was paid by an attorney for a car accident insurance settlement 2. I have never received a statement showing that it had not been paid in full by my attorney 3. I believe these accounts were removed from my credit report and have now reapppeared. The two collection accounts are as follows : A. Bonneville collections for {$240.00} B. XXXX XXXX for {$320.00} I can not get any information from the credit bureau regarding these accounts. Thank You
Company Response: Closed with explanation

Timely Response

2019-04-03

Dry Fork, UT

Took or threatened to take negative or legal action

Debt collection: Medical debt

Threatened to sue you for very old debt
Complaint: Boniville collections called me at XXXX XX/XX/XXXX stayed that I now have 3 different debts that Im not sure exactly what they are talking about I requested they send me the info on the debts they stated that they had sent someone to my address with papers to sue me and that Im never home when I exclaimed that was illegal and I wanted a copy of the phone recording they got hostil and told me no then demanded I maps payments
Company Response: Closed with explanation

Timely Response

2019-03-30

Ogden, UT

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: I have an open delinquency from Bonneville Collections that lists XXXX XXXX XXXX as the original creditor. The only time I've worked with XXXX XXXX XXXX was nearly 3 years ago when I moved out of a home that I rented from them. The company asked me to move out and I moved out as per their request and left the house in considerably better condition than it was when I moved in. My rent was paid in full and they never returned my deposit. The company has not attempted to contact me in any manner. I have had the same phone number for 6 years and have put in official change of address with the post office so if they had mailed me anything, I would receive it. There is absolutely no reason I should have an open account with them. Please investigate and remove from my report. I am working very hard to repair my credit and this has set me back incredibly. Thank you.
Company Response: Closed with explanation

Timely Response

2019-03-27

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2019-03-17

Murray, UT

Written notification about debt

Debt collection: Medical debt

Didn't receive enough information to verify debt
Complaint: I filed a complaint on Bonneville Collections with this division on XX/XX/XXXX. The complaint at that time was regarding the communication tactics used, calling late at night, calling several times a day, etc. I have talked to a representative as often as I could take the call. On one call I was told that I owed a little over {$100.00}. The next day another representative called and told me that I owed {$210.00} dollars. When I questioned the amount they didn't give me an answer. At that time I requested an itemized bill notifying me what the amounts were and what the dates of service were and who the patients were because I had never received that information. I was informed by the representative that by law they didn't need to provide me with that and that I was just to know what I owed them and why I owed them. I asked again for a itemized bill. What I received was a letter dated XX/XX/XXXX that gave me an amount and creditor, no date of service or patient information. The amount on the letter was different than any other amount I had been given. I received another call and asked again for a letter with detailed information around the first week of XXXX. What I received on XX/XX/XXXX was a demand for payment in the amount of {$210.00}. Payment was due in 7 days or I would be referred to their attorney. Bonneville Collections have never responded to my original complaint. It has been ignored. Today XX/XX/XXXX I was served a summons to answer to their attorney and the amount they are requesting or will be suing me for is over {$600.00}. I have never been able to verify the debt. The attorney office of XXXX and XXXX has never sent me a notice to validate the debt. This collection company also has me listed under several different account numbers so we can't verify any of the debt and any attempt to sort this out has not worked and they have not given me any of the information that I have asked for.
Company Response: Closed with explanation

Timely Response

2019-03-15

St Heights, MI

Written notification about debt

Debt collection: I do not know

Didn't receive notice of right to dispute
Company Response: Closed with explanation

Timely Response

2019-03-14

South Florida, FL

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Complaint: I've never been informed of this debt. While I was checking my credit today it showed me I had this collections account and it killed my credit score. I just returned to the united states in XX/XX/XXXX and have been gone since XX/XX/XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-03-13

Leeton, UT

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: The company claimed I owe Bonneville Billing and Collections Inc for medical services rendered to my wife which I have no knowledge of any such services. They claim that since I am married to her the debt is joint but in fact the state of utah is not a common property state and I signed no document that I will pay for the said services. The debt is not joint but they filed falsely claiming I owe them and am responsible for it. My wage is currently being garnished unlawfully by them armed with the knowledge that I was never treated by them nor did i sign any documents that i will take responsibility for the debt. they are frauds and they think I don't know the law. I am also filing a complaint with AG 's office in Utah. they need to cease their illegal activities.
Company Response: Closed with explanation

Timely Response

2019-03-09

LA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: COLLECTIONS Account Details Last Reported XX/XX/XXXX Collection Agency BONNEVILLE COLLECTIONS Original Creditor XXXX XXXX Status Open Opened Date XX/XX/XXXX Closed Date -- Responsibility Individual Account. Balance {$0.00} High Balance {$96.00} Remarks -- Creditor Contact Details XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Account Details Last Reported XX/XX/XXXX Collection Agency XXXX XXXX XXXX Original Creditor XXXX XXXX Status Closed Opened Date XX/XX/XXXX Closed Date -- Responsibility Individual Account. Balance {$0.00} High Balance {$43.00} Remarks Account paid for less than full balance Account Details Last Reported XX/XX/XXXX Collection Agency XXXX XXXX XXXX Original Creditor XXXX XXXX Status Closed Opened Date XX/XX/XXXX Closed Date -- Responsibility Individual Account. Balance {$0.00} High Balance {$77.00} Remarks Account paid for less than full balance Creditor Contact Details XXXX XXXX CO XXXX XXXX XXXX XXXX XXXX, WI XXXX ( XXXX ) XXXX
Company Response: Closed with explanation

Timely Response

2019-02-28

East Layton, UT

Communication tactics

Debt collection: Other debt

You told them to stop contacting you, but they keep trying
Company Response: Closed with explanation

Timely Response

2019-02-20

Pacific City, OR

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Complaint: A collection appeared on my XXXX report, I mailed a letter requesting Bonneville Collections to validate this information and my request is being ignored. From my understanding of the law this is illegal.
Company Response: Closed with explanation

Timely Response

2019-01-28

Holladay, UT

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2019-01-22

Federal Way, WA

Written notification about debt

Debt collection: Other debt

Didn't receive notice of right to dispute
Complaint: NEVER REC ANY DUNNING NOTICE, ONLY NOTICE WAS MAILED TO WRONG ADDRESS, FOUND OUT ABOUT ACT FROM CHECKING CREDIT, CALLED BONNEVILLE TO NOTIFY NEVER HAD CHANCE TO PAY OR DISP BILL AND THEY DIDNT CARE. UPDATED MY ADDRESS WITH THEM, THEY SAID THERES NOTHIN THEY COULD DO AND STILL DIDNT MAIL ME NOTICE WHEN GAVE THEM UPDATED ADDRESS. LEFT NO OPTIONS, FELT FORCED TO PAY BIF W/O CHANCE TO DISP OR EVER SEEING ANY DUNNING NOTICE. I DEMAND DELETION. HORRIBLE ACT MANAGEMENT, ILLEGAL TO REP TO SOMEONES CRED W.O GIVING THEM A FAIR CHANCE TO PAY A DEBT.
Company Response: Closed with explanation

Timely Response

2019-01-10

Superstition Mtn, AZ

Took or threatened to take negative or legal action

Debt collection: Medical debt

Threatened or suggested your credit would be damaged
Complaint: On XXXX-18 I sent a letter of validation request to Bonneville Collections. In my letter of validation I specified that it should be in accordance with the FCRA ( an original consumer contract with my signature ). On XXXX-18 I received a response from Bonneville Collections which only included an itemized statement of services and charges of {$810.00} which they obtained from the original creditor XXXX XXXX. No contract with my signature was ever sent to me. As a result of medical procedures being listed on this statement, not only was this not proper verification but also a clear violation of my HIPPA rights.
Company Response: Closed with explanation

Timely Response

2019-01-02

Cedar Pass, UT

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Company Response: Closed with explanation

Timely Response

2018-12-13

Grand View, ID

Took or threatened to take negative or legal action

Debt collection: Medical debt

Sued you without properly notifying you of lawsuit
Complaint: I received a notice from magistrate court regarding a lawsuit that Bonneville Billing and Collections had filed. The document alleged that my wife and I both owed money for goods and services provided by XXXX XXXX XXXX. It further alleged that multiple attempts had been made by Bonneville to contact me. Nothing can be further from the truth. I have not received any correspondence or even one phone call regarding the alleged debt. They also included my wife on the lawsuit whom had never had any dealings with Bonneville or XXXX XXXX XXXX. Bonneville claimed that they purchased the debt on XX/XX/2018 and were entitled to interest even though there had never been an agreement with myself or my wife that we would pay interest. Furthermore, the instance in question had been paid in full between my copay and my health insurance. According to the FDCPA, debt collectors are not allowed to contact family members regarding a debt. However, isnt that a violation when they add my wife to a bogus lawsuit? I believe that this was a carefully orchestrated scam perpetrated by Bonneville and their attorney of record, Bankruptcy Attorney XXXX XXXX, XXXX and XXXX of XXXX, Idaho. I believe that they have done this before and will continue doing this. It is illegal to lie in a complaint for a lawsuit, yet they did just that when they stated That due demand pursuant to Idaho Code 12-120 has been made upon defendant more than 10 days prior to filing of this action. And also That defendant refused or neglected to pay to Plaintiff the above mentioned sum despite demands made by Plaintiff. Bonneville Collections, who was the Plaintiff in this case, never once attempted to contact me, or my wife, the codefendant. This is a carefully orchestrated scam and they did not count on me disputing this. The lawsuit has been denied with the Judge entering a judgement for me, the defendant. Being as I have been completely honest about this case, I do believe that a business as well as their attorney representing them, should also be held to the same standard of honesty. Please see the attached documents supporting what I have said in this complaint. I have also included photos of the info from my health insurance website supporting my assertion that the doctors visit was paid in full with nothing being owed. My only hope is that they are not allowed to find vulnerable people and do this to them. Thanks for your time. XXXX XXXX
Company Response: Closed with explanation

Timely Response

2018-11-26

Leeton, UT

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-10-07

Leeton, UT

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: My daughter had XXXX XXXX at XXXX XXXX XXXX and they never sent or sent a CORRECT CPT code to blue cross blue shield. The insurance company stated they will pay it if XXXX XXXX will enter and send them the correct code. I contacted them a year ago to correct this and the insurance company faxed something to cottonwood and they never corrected. I now have BONNEVILLE COLLECTIONS coming after me for XXXX medical bill that my insurance company XXXX have paid. This has effected my credit very negatively I cant even apply to get a car or house because of an high balance
Company Response: Closed with explanation

Timely Response

2018-10-04

West Newfield, ME

Communication tactics

Debt collection: Medical debt

You told them to stop contacting you, but they keep trying
Company Response: Closed with explanation

Timely Response

2018-09-28

Cornelius, OR

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2018-09-17

Houston, TX

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: On XX/XX/18 I was informed by XXXX XXXX that Bonneville Collections had increased the amount owed on a debt. This is not the first time. My original debt was XXXX and they have raised it to XXXX
Company Response: Closed with explanation

Timely Response

2018-09-14

Bleiblerville, TX

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: Bonneville collections is reporting that I owe money for a debt that has been eliminated by their client. I am in receipt of a XXXX Balance invoice from their client, showing I owe nothing as of XX/XX/2016.
Company Response: Closed with explanation

Timely Response

2018-09-14

Millcreek, UT

Communication tactics

Debt collection: Medical debt

Frequent or repeated calls
Company Response: Closed with explanation

Timely Response

2018-08-13

CO

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Complaint: this is not my debt it belongs to my sister who has a ssn one number off from mine, furthermore the orignal opening date would have been on XX/XX/XXXX not XX/XX/XXXX that was when her account was originally opened, the dates and the amount is listed fraudulent on my credit report with XXXX and XXXX, XXXX has already removed it
Company Response: Closed with explanation

Timely Response

2018-08-08

GA

Communication tactics

Debt collection: Medical debt

You told them to stop contacting you, but they keep trying
Complaint: There was a collection call from : Bonneville Collections XXXX XXXX XXXX XXXX XXXX XXXX XXXX UT XXXX. I was not notified that the call was an attempt to collect a debt. I recorded the call. The woman on the phone did not indicate that it was an attempt to collect on a debt prior to asking me private information. She was harassing me asking if I had a daughter named XXXX. I was not in Utah during the time the debt was incurred and the bill was in my name with a fraudulent address. I questioned the validity of debt but got no where and the caller made threats of making repeated calls in a rude an abrasive manner.
Company Response: Closed with explanation

Timely Response