BBVA FINANCIAL CORPORATION
Consumer Complaints
There are over 3385 complaints on file for BBVA FINANCIAL CORPORATION. Dated between 2019-12-04 and 2011-12-06.
Complaints Page 90
2016-08-20
NJ
Account opening, closing, or management
Bank account or service: Checking account
Complaint: BBVA Compass is not allowing me to close my account. They told me that they will close my account so long as there are no transactions within 30 days. They have taken out funds from my account when and have a note it is for some type of offset. After a week, I call back to check on my account because of this " offset withdrawal '' and there is no record of my calling about the account to be closed. I live in NJ, and there is no BBVA Compass in NJ or NY for me to handle this at a branch. Each time I call, I hear a new statement. Agents are not entering in notes. The bank keeps transferring funds between checking and savings account which leaves me with overdraft fees which they will not refund. I need to close this account as soon as possible because this bank is not capable of doing anything except stealing consumers finances.
The last representative I spoke with is XXXX : Employee XXXX He did not allow me to speak with a supervisor.
Now living in another state, I have to call a branch and investigate the debit memo myself. I do n't believe that is my job. If I am calling a bank to help me figure out something, they should have the courtesy to follow up with the branch and see why this happened. Instead of me explaining my story to multiple people when there are no notes being made in the account anyway. Overall I would like to prevent any of my money to go to BBVA Compass.
Company Response: Closed with explanation
2016-08-19
Plano, TX
Advertising and marketing
Credit card:
Company Response: Closed with non-monetary relief
2016-08-19
Birmingham, AL
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with monetary relief
2016-08-18
Birmingham, AL
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Closed with monetary relief
2016-08-17
TX
Account opening, closing, or management
Bank account or service: (CD) Certificate of deposit
Complaint: Went into local branch in XX/XX/XXXX to remove deceased, change address and add another person to account. Now the interest checks are going into account. Even after 8 visit to resolve. Now being told it would be another 60 days.
Company Response: Closed with explanation
2016-08-17
Fargo, ND
Money was not available when promised
Money transfers: Domestic (US) money transfer
Complaint: I set up a new account with a company named Simple, I went through the process to start a wire transfer, confirmed the mirco test deposits as they requested. Then set a transfer from my old bank of {$500.00}. Set to deposit in my Simple account on Monday XXXX The money is not there and Simple refuses to tell me anything at all. They have demanded documentation including my social security number photo id and old bank statements from 2 months ago. They still refuse to give me any information they have hijacked my money.
Company Response: Closed with monetary relief
2016-08-16
San Diego, CA
Application, originator, mortgage broker
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-08-16
Austin, TX
Account opening, closing, or management
Bank account or service: Savings account
Company Response: Closed with explanation
2016-08-16
Ft Belvoir, VA
Account opening, closing, or management
Bank account or service: Checking account
Complaint: BBVA closed my existing, in good standing checking account after applying for their credit card product ( and was subsequently approved for a {$20000.00} line of credit ). They based this on information obtained from XXXX, who has XXXX identity theft accounts listed and neither bank will remove them.
BBVA continues to hold the funds left over in the checking account and they refuse to speak with me and are being extremely hostile and unhelpful.
During XXXX episode, BBVA performed a forced debit on my account in the amount of {$4800.00} for a deposit item deposited eight ( 8 ) months prior to the forced debit. I satisfied this negative balance with the party that disputed the check based on a disagreement and argument.
A terrible bank like this with terrible actions should be investigated, fined and possibly receive additional penalties from the US Government.
Company Response: Closed with explanation
2016-08-16
Garland, TX
Payoff process
Credit card:
Company Response: Closed with monetary relief
2016-08-15
Saint Augustine, FL
Loan modification,collection,foreclosure
Mortgage: Home equity loan or line of credit
Company Response: Closed with explanation
2016-08-11
Houston, TX
Account opening, closing, or management
Bank account or service: Savings account
Company Response: Closed with monetary relief
2016-08-10
Saint Clair, MO
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with monetary relief
2016-08-10
Magnolia, TX
Account opening, closing, or management
Bank account or service: Savings account
Complaint: Compass Bank closed my XXXX minor son 's savings accounts with no notice. Instead of mailing me the amount in their accounts that they closed, they have sent the money to unclaimed property. Now I have to submit a claim and wait for unclaimed property to investigate before I can recover this money.
Company Response: Closed with explanation
2016-08-09
Dallas, TX
Making/receiving payments, sending money
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2016-08-09
Old Round Rock, TX
False statements or representation
Debt collection: Other (i.e. phone, health club, etc.)
Attempted to collect wrong amount
Company Response: Closed with explanation
2016-08-09
Dallas, TX
Making/receiving payments, sending money
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2016-08-09
Riverside, CA
Application, originator, mortgage broker
Mortgage: Other mortgage
Company Response: Closed with monetary relief
2016-08-08
Lewisville, TX
Using a debit or ATM card
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2016-08-07
Missouri City, TX
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2016-08-07
Missouri City, TX
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2016-08-06
East Missoula, MT
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with explanation
2016-08-05
Jacksonville, FL
Using a debit or ATM card
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2016-08-05
Tucson, AZ
Account opening, closing, or management
Bank account or service: Savings account
Complaint: BBVA COMPASS is committing fraud by deliberately giving incorrect info on fees to consumers on phone. I phoned XXXX to ask for fees to close XXXX account open less than six months. Was told no fee. This is incorrect. Fee is {$25.00}. BBVA is deliberately misleading consumers so it can profit from fees.
Company Response: Closed with explanation
2016-08-05
Fort Worth, TX
Managing the loan or lease
Consumer Loan: Installment loan
Company Response: Closed with monetary relief