BBVA FINANCIAL CORPORATION
Consumer Complaints
There are over 3385 complaints on file for BBVA FINANCIAL CORPORATION. Dated between 2019-12-04 and 2011-12-06.
Complaints Page 89
2016-09-07
Quartzsite, AZ
Account opening, closing, or management
Bank account or service: Checking account
Complaint: I opened a checking account on XXXX XXXX, 2016 with the Branch Manager, he offered me overdraft protection. He advised me that, the overdraft would cover changers if I did n't have the available funds in my account, and as long as I deposited the funds to cover the transaction I would not be charged any NSF fees. The morning of XXXX XXXX, 2016 I overdrew my account by {$10.00} getting gas at XXXX. That same day I made a cash deposited in my account of {$20.00} to cover the transaction from the morning of {$10.00}. My account reflected a positive balance of {$14.00}. The NSF charged for the transaction posted to my account two ( 2 ) days later and caused other transaction to be declined and more NSF Charges. I was unware due to the statements the branch manager advised me of when selling the Overdraft protection to me. I called Compass Bank to make a complaint and get this rectified on XXXX XXXX, 2016. I was told by rude agent that someone from the corporate office would be calling me back. I still yet to receive a call back and my account has not been corrected to date and more fees are occurring.
Company Response: Closed with monetary relief
2016-09-06
Modesto, CA
Late fee
Credit card:
Company Response: Closed with monetary relief
2016-09-06
Phoenix, AZ
Problems caused by my funds being low
Bank account or service: Checking account
Complaint: I opened a personal checking account with BBVA Compass bank located at XXXX XXXX XXXX XXXX, XXXX, AZ, XXXX, and when using my ATM card on a purchase one day, my card was charged overdraft fees after the ATM authorized transaction fees exceeding the available amount in my checking. I disputed the fees and received no help. When I attempted to close the account, the bank was uncooperative and hassled me by USPS to pay the fees putting the account in default status. I have read this article- XXXX/
Company Response: Closed with explanation
2016-09-04
Tucson, AZ
Account opening, closing, or management
Bank account or service: Savings account
Complaint: BBVA is engaging in illegal harassment and intimidation as a result of my previous successful complaint XXXX in which BBVA admitted wrongdoing and giving out false information. BBVA first blocked my online access and now is refusing to permit me to close my account and give me my funds even though these are collected funds in good standing with BBVA for over six months. PLEASE HELP!!!
Company Response: Closed with monetary relief
2016-09-01
Thousand Oaks, CA
Loan servicing, payments, escrow account
Mortgage: Home equity loan or line of credit
Company Response: Closed with monetary relief
2016-09-01
Hoard, TX
Account opening, closing, or management
Bank account or service: (CD) Certificate of deposit
Company Response: Closed with explanation
2016-09-01
New Bedford, MA
Account opening, closing, or management
Bank account or service: (CD) Certificate of deposit
Company Response: Closed with non-monetary relief
2016-08-31
Ft Belvoir, VA
Advertising and marketing
Credit card:
Complaint: Dear Sir/Mdm, I am writing regarding the BBVA recent XXXX points promotion. According to BBVA offer, " The promotion will end at XXXX XXXX on XXXX XXXX, 2016. '' I made XXXX transactions - all are around two weeks of the XXXX finals. I was supposed to get XXXX points for these purchase. However, I was told by BBVA customer service that " Even though you purchased the items on the evening of XXXX XXXX, the purchases did not got thru the system until after XXXX XXXX. '' XXXX * XXXX {$4.00} XXXX/XXXX/2016 XXXX * XXXX {$400.00} XXXX/XXXX/2016 XXXX * XXXX {$400.00} XXXX/XXXX/2016 XXXX * XXXX {$400.00} XXXX/XXXX/2016 XXXX * XXXX {$6.00} XXXX/XXXX/2016 XXXX * XXXX {$400.00} XXXX/XXXX/2016 XXXX * XXXX {$400.00} XXXX/XXXX/2016 XXXX {$970.00} XXXX/XXXX/2016 Posting an offer, promoting the company, and then rejecting to honor the offer, BBVA is misleading customers into doing business with them. I hope your agency can help correct such fraudulent practices.
Thank you very much for your help.
Best regards, XXXX XXXX
Company Response: Closed with non-monetary relief
2016-08-30
Discovery Bay, CA
Closing/Cancelling account
Credit card:
Company Response: Closed with explanation
2016-08-30
Houston, TX
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with monetary relief
2016-08-30
Quartzsite, AZ
Application, originator, mortgage broker
Mortgage: FHA mortgage
Company Response: Closed with explanation
2016-08-30
Omaha, NE
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with explanation
2016-08-30
CA
Deposits and withdrawals
Bank account or service: Checking account
Complaint: I would like to dispute Compass Bank and have the incident removed from my record. The transaction was authorized and done legit. The transaction in question was credit card related. I applied for a Compass XXXX XXXX XXXX XXXX. Upon receiving my card I was given an offer to transfer any balances to my new account via balance transfer check.
I took the check to my local Compass Branch and asked how to proceed. The teller told me to deposit the check to my Compass Checking account and from their I can pay off anything via ACH electronically. The teller attempted to deposit the check to my checking account but before she could proceed her system indicated that she need to call the credit department and get authorization for the check. The teller successfully received approval and authorization to proceed in which she deposit said funds into my account.
A few days later I received notice that once the back office reviewed the transaction they decided to un approve it after originally approving the initial transaction and removed said funds from my account. Nothing was done wrong or invalid on my part. The transaction in question is fully documented and compass has the prove via authorization number in their system that this in deed was n't fraud and that the transaction was legit and handled in a Compass Branch.
I respect Compass decision to not approve the balance transfer after the fact but to accuse someone of fraud or misuse of the account when the transaction in question was legit is " Defamation of my Character ''. I ask that this matter is resolved immediately.
Company Response: Closed with explanation
2016-08-30
Austin, TX
Problems caused by my funds being low
Bank account or service: Checking account
Complaint: I am in the process of closing my BBVA Compass chequing account since I had acummulated a negative balance of {$160.00}, But I still will like to pay BBVA Compass hopefully in small installments.The reasons for this are as follow : Between XX/XX/XXXX and XX/XX/XXXX my BBVA Compass chequing account had been charged four times with non sufficient funds each time around {$38.00} fees.Of all of those only one was for a real writting check, the rest were electronic payments.Althought I must admit that when all these transactions were paid by BBVA Compass it seemed practical since I did not had to face the payee going after me.But then later I realized few issues with the way BBVA Compass exercise this service on my account for instance there was no a call, email or mailing letter informing of my account been over draft ; all this time I had have exporadic access to the internet and a few years ago BBVA Compass force me to relinquish paper statements.Also in the year 2013 I remember walking to my neighborhood BBVA Compass branch located on XXXX XXXX XXXX XXXX, XXXX, TX XXXX Phone : ( XXXX ) XXXX and sat with one of their employees at that time to ask for a removal of overdraft protection from my account.I Know could bear my mistakes, but all of these non suficient funds fees were for paying my XXXX, my mechanic, my car insurance and my phone company even some of the bills were for {$5.00} ; had BBVA Compass honored my request of a few years ago all of my payees would be more lenient and cheap.
Company Response: Closed with monetary relief
2016-08-29
Fort Worth, TX
Unsolicited issuance of credit card
Credit card:
Complaint: Signed up to open a checking account and saving account at BBVA Compass. I was signed up for a credit card as well, even when I specifically told them I did not want it. Now when I cancel it, it will effect my credit score. They sold me unsolicited merchandise against my direct and clearly stated request.
Company Response: Closed with non-monetary relief
2016-08-25
Jacksonville, FL
Bankruptcy
Credit card:
Company Response: Closed with explanation
2016-08-25
Dallas, TX
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with monetary relief
2016-08-25
Mesquite, TX
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Closed with explanation
2016-08-24
Ferndale, NY
Managing the loan or lease
Consumer Loan: Vehicle loan
Company Response: Closed with explanation
2016-08-24
Tucson, AZ
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Closed with explanation
2016-08-23
Brooksville, FL
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Company Response: Closed with explanation
2016-08-23
Superstition Mtn, AZ
Transaction issue
Credit card:
Complaint: I had {$11000.00}. transferred to my credit card with Compass Bank, as a credit overage. On XXXX XXXX, 2016 I requested {$10000.00}. be mailed to me. As of XX/XX/XXXX the money had not been revcd. I called & was told they would do something better and transferred it to my checking acct - ( approx. within 3 days ) - On XX/XX/XXXX still not recvd. Talked to a supervisor who was not very helpful as to my urgency, but said it would be in my acct the next day which would have been a Saturday, and I questioned that. Well today is Tuesday XX/XX/XXXX and the money is still not in my chck acct. I feel at this point they have made me incur some addtl charges on money I had to pay a worker ( {$56.00} ), ATM fee to XXXX ( XXXX ) to withdraw {$400.00} on XX/XX/XXXX, and a late fee on my water bill ( not yet known, but maybe about {$2.00}. I feel they should reimburse me for these expenses which were incurred to their not returning my money, and maybe even pay me interest same as they would have charged had it been a debit. Also some kind of reprimand so this does not happen to anyone else. Thank you very much.
Company Response: Closed with monetary relief
2016-08-23
Hoard, TX
Account opening, closing, or management
Bank account or service: (CD) Certificate of deposit
Company Response: Closed with explanation
2016-08-22
CA
Deposits and withdrawals
Bank account or service: Checking account
Complaint: Bbva placed a security hold on my account on XXXX. My employet has deposited my checks via direct deposit into this account. Ive been told i will not have access to my funds until they hear back from their upper management to figure out why my account is on hold. Ive tried faxing documents to verify my account and they wont even allow me to close my account
Company Response: Closed with explanation
2016-08-20
Dallas, TX
Problems caused by my funds being low
Bank account or service: Checking account
Complaint: this is the second bbva compass bank has rearranged my ebit transactions to char me XXXX or XXXX overdraft charges, I have made several purchases during the week of XXXX/XXXX/16 thru XXXX/XXXX/16, I had an emergency with my car and swiped a purchase for a new tire. I accept during this transaction I did not have the funds but I was scahrged twice for this purchase. then I looked at my account and it said I have a positive balance of {$1.00} but how is that possible if I was charged XXXX nsf charges of {$38.00}.
Company Response: Closed with monetary relief