BBVA FINANCIAL CORPORATION
Consumer Complaints
There are over 3385 complaints on file for BBVA FINANCIAL CORPORATION. Dated between 2019-12-04 and 2011-12-06.
Complaints Page 88
2016-09-22
Castle Hills, TX
Using a debit or ATM card
Bank account or service: Checking account
Company Response: Closed with explanation
2016-09-22
Brooklyn, NY
Account opening, closing, or management
Bank account or service: Checking account
Complaint: I opened an account with Simple ( https : //bank.simple.com ) on or around XXXX XXXX 2016. I subsequently deposited a check for a sum of over a {$1000.00} afterwards. I was notified that it took some time for checks to clear or for accounts to be verified. I tried to use a debit card that was issued to me in XXXX on around XXXX XXXX. The card was declined. I contacted Simple and received this message " Thanks for writing in! It looks like we 're just in the process of verifying the account, so hang tight!
We will be reaching out with any updates or new information in the form of a support message. '' I was about to use the card today ( XXXX/XXXX/16 ) but wanted to save myself the embarrassment of having the card declined again especially since Simple had not gotten back to me with an update in 3 weeks. When I spoke to a customer representative at Simple. I was told once again that they will still in the process of " verifying my account '' and that no further information could be provided even after escalation. I then requested during a subsequent call that they close my account and send me my deposited funds. The customer service rep then said that while an account is being verified that they could not initiate a closure account process. Furthermore Simple then blocked my debit card over the course of these calls. Mind you I have not been able to use the card since the account was opened.I find the behaviour of this " bank '' very suspicious. They receive customer funds and have no process in place to transparently resolve issues such as mine. I no longer wish to do business with Simple and request a prompt return of my funds deposited with them.
Company Response: Closed with explanation
2016-09-22
Los Indios, TX
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: I was faithfully paying my mortgage payment from the time BBVA Compass started my Loan Modification- Trial Period last XXXX XXXX, 2015. No missed mortgage payment. BBVA Compass practices of Debt Collections, are not serviced accordance to the financing law and practices. BBVA Compass forced borrowers like me pay more than my usual monthly mortgage payments.
I am requesting to bring back my monthly mortgage payment to {$750.00}. as I usually paid & evidence copy coupon attached from BBVA Compass as proof bringing from {$810.00} a month to my usual XXXX a month.
I am asking BBVA Compass credit to my principal Loan for the extra of {$55.00} from the time they loan Modified last XXXX XXXX, 2015 up to the present for extra escrow charges and adjust and my mortgage payment back down accordingly. I will present the copy of Loan Modification Trial Period, in which paid and complied all 3 months payments. I have applied HAMP Program including my rights for Federal Housing Affordable Loan Modification and I want to seek my rights for remedies available at law such recouping the government Loan Modification benefits and incentives.
Company Response: Closed with explanation
2016-09-22
Grand Forks, ND
Payoff process
Credit card:
Complaint: ). My work requires credit verification at times to gain employment for security reasons. The law at the time of XXXX to XXXX allowed any potential employer to conduct credit reports, and each time this occurrs the possibility of my credit score being affected adversely. So, I knew this was vital to my future success and would hurt my personal financial productivity. My creditworthiness was placed in extra focus ( XXXX ) because of the Small Business Administration ( SBA ) services I was using. I got my credit report annually. Especially in XXXX and XXXX to disprove the claim made by COMPASS BANK - CREDIT CARD XXXX XXXX AL XXXX, phone number ( XXXX ) XXXX, partial account number XXXX ...., dated XXXX of 30-day late payment made via a bankdraft. I was told there is no proof of payment, the mark on my credit report will not be removed, and file a complaint.
In the upload your CFPB service provides. I have documents of this matter to you for the years XXXX to XXXX in chorological order. You will find all proof of payments via the Federal Reserve Bank Check Image Retrieval showing when the funds arrived at BBVA Compass. Some of them are stamped 'VOID '. Why was n't the Credit Card ACT followed by BBVA in this matter? I would like to get back the money charged to me for late fees during this time. In XXXX XXXX I inquired about this account concerning an error on my bill. BBVA Compass Bank would not talk about the details of the matter at hand or the account 's history. I followed up with a letter dated XXXX XXXX, XXXX. This was in reply to the XXXX XXXX, XXXX letter sent to me. At this point in time had ten cycles of six months minimum payments made to request the APR to be removed from this status so I can pay off this debt. I was never over 60 day past due. Please look at XXXX action taken by BBVA, the XXXX Credit Reports dated XXXX XXXX and XXXX XXXX, XXXX for the XXXX and compare it to the XXXX Credit Reports dated XXXX XXXX, XXXX and XXXX XXXX, XXXX for the XXXX period. They are different. The later reports ( XXXX and XXXX ) were used by them to justify the action. My case never went into debt collection. I was receiving updated credit cards during the years, and I had purchasing rights see XXXX XXXX billing statement. Please evaluate my case in regards to the Credit Card ACT and FEDERAL RESERVE SYSTEM 12 CFR Part 226 [ Regulation Z ; Docket No. R-1370 ] See 226.9 ( h ) ( 2 ) ( i ), ( h ) ( 3 ) ( ii ) .Truth in Lending Law.
Company Response: Closed with explanation
2016-09-22
Foy, CA
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with explanation
2016-09-21
Austin, TX
Using a debit or ATM card
Bank account or service: Checking account
Company Response: Closed with explanation
2016-09-21
Silverton, TX
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with explanation
2016-09-20
San Antonio, TX
Deposits and withdrawals
Bank account or service: Checking account
Company Response: Closed with explanation
2016-09-20
Arvada, CO
Loan servicing, payments, escrow account
Mortgage: Home equity loan or line of credit
Complaint: I have a HELOC with BBVA Compass Bank. This morning I phoned my branch to inquire as to why my automatic payment that was due on XXXX had not been taken out of my account. The person I spoke to could not answer my question and informed me that my branch did not have a manager. I called the main number to the bank and after being on hold for more than 20 minutes I spoke to a manager named XXXX # XXXX. He informed me that because I made a principle payment in XX/XX/XXXX, the bacnk takes that money and applies it to my XX/XX/XXXX payment and does not take out an automatic payment when one is due. That means that the bank continues to charge me interest for an additional month. In my opinion that is just plain stealing. I set this account up so that the payment would be taken out automatically and I could make additional payments when I could afford it. I have XXXX children in college and I work XXXX jobs just to try to stay ahead and then I find out that the bank is stealing from me and probabley XXXX other customers because no one told them how to avoid this issuer.
Company Response: Closed with explanation
2016-09-20
AL
Problems caused by my funds being low
Bank account or service: Checking account
Complaint: On or around XX/XX/2016 BBVA compass charged me XXXX NSF fees {$38.00} each total {$74.00}. I have told them repeatedly before this incident that I do not want that type of account. I want a prepaid type account ( if there are no funds, there is no fee but the item is not paid ). Each time they have assured me this would not happen.
Company Response: Closed with explanation
2016-09-20
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with explanation
2016-09-20
Albuquerque, NM
Account opening, closing, or management
Bank account or service: Checking account
Company Response: Closed with monetary relief
2016-09-19
Phoenix, AZ
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with explanation
2016-09-19
Mc Kinney, TX
Account opening, closing, or management
Bank account or service: Savings account
Company Response: Closed with monetary relief
2016-09-19
Lewisville, TX
Cont'd attempts collect debt not owed
Debt collection: Other (i.e. phone, health club, etc.)
Debt is not mine
Complaint: I received a notice from XXXX XXXX, XXXX over an over drafter account I had 9 years ago that was charged off by the bank, now they have listed an updated activity date on my credit report thais untrue. the debt is no longer collectable, and was written off by the bank almost a decade ago.
Company Response: Closed with explanation
2016-09-19
Los Indios, TX
Account opening, closing, or management
Bank account or service: (CD) Certificate of deposit
Complaint: I DEPOSITED {$240000.00} with Compass Bank XXXX XXXX Texas with the unders derstanding the it would be used for a money market. when I asked to have it transferred to a checking account I was told that I would have to pay a charge of of {$6800.00} as a penalty. I have tried to negotiate a settlement ( Forget the interest but all I got was a blank stare. ( you knew what you were signing. ) I am soon to be be XXXX XXXX. What would I want with a 10 year bank CD. I was offered a new deal for three years at ( supposedly ) 10 % It was to be a XXXX bank deal but was told that the XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX ) said that for 3 years with a cap on earnings that only XXXX of XXXX show a posting of more 0 %.
than 1 % per annum XXXX XXXX. CANCEL all & give me my money back .. It is {$240000.00} which I want my family to inherit. I am not asking for interest although I suppose that I am I am entitled to it. But do not charge me {$6800.00} This was presented to me on two sheets of small print, the first which was fold ed over so that I could not see it and the second which needed my signature.
I had a witness with me who can confirm this Product Information Bank is Compass bank, a worldwide Spanish Company at XXXX, XXXX Texas XXXX The local telephone number is XXXX XXXX XXXX The Manager is XXXX XXXX The Headquarters is in XXXX, Alabama and Telephone XXXX XXXX.
My name is XXXX XXXX, of XXXX, XXXX TX XXXX Email XXXXXXXXXXXX Telephone XXXX XXXX XXXX or XXXX XXXX XXXX ( cell ) Review, I was sold what I thought was a money market fund and when I objected the bank said the only way out was to pay {$6800.00}. At almost XXXX XXXX a ten year note paying XXXX XXXX percent is ridiculous, no-one wants that.
Hope that you can help me before my XXXX beats me to it. Thanks
Company Response: Closed with monetary relief
2016-09-16
Scottsdale, AZ
Making/receiving payments, sending money
Bank account or service: Other bank product/service
Complaint: BBVA Compass provides a service called XXXX. XXXX allows customers to send payments to others via their email account or phone number. On XXXX/XXXX/16 I sent a payment of XXXX to a friend. I was charged an additional XXXX fee. I called customer service on XXXX/XXXX/16 to inquire about this fee. I was told, after she consulted with a XXXX representative, that the fee was because of I chose next day payment. I explained that the website says NOTHING about a fee and that it needed to be reversed. I was told that because the fee was assessed by XXXX, and not BBVA, nothing could be done.
At this point I asked for a supervisor and told the customer service person that I would be submitting a complaint to CFPB because the Bank can not assess a fee, no matter how small, that is n't clear to the customer. This is not a fair practice. I was put on hold for about 10 more minutes. The same customer service person came back to the phone and informed me that 'management would refund the fee and investigate this issue with XXXX . '
Company Response: Closed with monetary relief
2016-09-15
San Antonio, TX
Cont'd attempts collect debt not owed
Debt collection: Credit card
Debt was paid
Complaint: I was contacted in XXXX of XXXX from a company by the name of XXXX XXXX XXXX, address : XXXX XXXX XXXX, XXXX, TX XXXX for the collection of credit card debt, the representative 's name was XXXX XXXX. The contract/settlement agreement was for {$2100.00} from XXXX until this amount was paid in full. I provided my bank account information allowing an auto draft of {$75.00} to be deducted each month. This company informed me that I would be notified once the debt was paid. This did not happen, this company collected an additional {$1200.00} from me, which resulted in having to close my account, and report this to my bank as fraud. I did not discover this until XXXX of XXXX. I was completely taken advantage of and exploited. All I was trying to do was settle this credit card debt out of court. I tried multiple times to reach out to this company, however ; they no longer exist. This is a violation of my consumer rights and I need to file a complaint.
Company Response: Closed with explanation
2016-09-15
Lewisville, TX
Problems caused by my funds being low
Bank account or service: Checking account
Complaint: i was charged an excessive amount of fees on my account and im not sure why i was charged these fees my account seem to be comprimised and i sent a message over to a online rep and was told that they were going to reverse the fees but im not opted into any overdraft courtesy
Company Response: Closed with monetary relief
2016-09-14
Dallas, TX
Account opening, closing, or management
Bank account or service: Checking account
Complaint: On XXXX XXXX, 2016, I received a message from XXXX through the Simple Support messaging system saying my account was pending closure because my account use did not meet the requirements of Simple 's agreement. They froze the account. I called to find out what happened. The rep told me " my account no longer qualified for phone support. I am going to have to end this call ''. THEY HUNG UP ON ME. I kept calling bc I could n't believe it. I called the next day and got a " this number is out of service '' message. I 've my friend call & she gets right through. They blocked my number using a fake out of service message. They blocked me from the support site with a fake " we broke the internet '' page. ( see we broke the internet vs everything 's fine attachments ) What did I do to deserve having my money stolen? Who knows? But it is not just me, I found 10 more cases. They promote themselves as being human goodness but this is the most hateful, disrespectful, offensive company ever. I could n't pay my rent I am up to {$400.00} in late fees and pray I do n't get evicted. I have another {$250.00} in late fees from my other bills. I was supposed to get a cat scan on the lump in my neck. Could n't do it. ( It 's either an XXXX or XXXX. No biggie. I have reached my limit of how much more I can take. was hit by a XXXX lb SUV while walking & got a XXXX from the XXXX and XXXX. I thought my life was calming down. I don ; t have the money for the late fees. What to hear something funny? I decided to see if I could sign up for a new Simple account. Hoping if I was rejected it 'd tell me why. Nope, I was accepted. They have also lied to the XXXX saying they could not talk to them because of my privacy rights. There is nothing in the privacy agreement that prevents them from talking or me waiving my right.
Company Response: Closed with explanation
2016-09-11
Ropesville, TX
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with monetary relief
2016-09-10
Bellaire, TX
Account opening, closing, or management
Bank account or service: (CD) Certificate of deposit
Complaint: My wife and I are senior citizens own a significant jumbo Certificate of Deposit with BBVA Compass bank in XXXX XXXX Texas with a term of 16 months paying 1.21 %. We received notice on XXXX XXXX 2016 that the CD would automatically renew with a new interest rate unless we advised them differently. The letter advised us to call them on the date of maturity or within the 10 day grace period and they would adise us on the new rate. So the required action was with us.
We forgot to take action by the time the CD matured and the grace period lapsed. When we did remember, we discovered that our previous rate of 1.21 % was replaced with a rate of .2 %. We complained to the bank manager and he stated that he would talk with the regional manager to see if the rate could be adjusted. The next day he advised that my request was denied.
Company Response: Closed with explanation
2016-09-09
Bryan, TX
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with monetary relief
2016-09-09
Austin, TX
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with monetary relief
2016-09-08
Austin, TX
Problems caused by my funds being low
Bank account or service: Checking account
Company Response: Closed with monetary relief