BBVA FINANCIAL CORPORATION
Consumer Complaints
There are over 3385 complaints on file for BBVA FINANCIAL CORPORATION. Dated between 2019-12-04 and 2011-12-06.
Complaints Page 30
2018-12-04
TX
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: Gentlemen : We have been banking with Compass Bank for over 15 years. We noticed an unauthorized ACH debit in the amount of {$150.00} by XXXX on XX/XX/2018. Upon not receiving a response we sent another email requesting that the account needs to be credited for the unauthorized transaction. After a couple of days a response was received from XXXX XXXX as follows : REPLY : Dear XXXX XXXX XXXX, Thank you for contacting BBVA Compass. We have received your inquiry regarding a transaction in question.
XXXX Compass does offer you the option to dispute unauthorized charges. In order to go forward with this dispute process, we ask that you please reply to this message with the following information : 1. Your mailing address.
2. Your current phone number.
3. Your reason for filing dispute.
4. Date and amount ( s ) of the unauthorized charges.
5. How you would like the documents to be sent out ; either by fax, email or mail if any are required.
Additionally, we would like to inform you that you are now able to submit a dispute, via your online banking, for any unauthorized posted domestic debit card charges. For your convenience, we have provided steps below.
1. Sign in to your online banking.
2. Select the appropriate account.
3. On the right, select Disputes.
4. Select 'Unauthorized Charge ( s ) ' followed by 'Next '.
5. Provide a response to the presented questions.
6. Confirm your dispute.
7. Print and/or download your confirmation document.
For immediate assistance, you may also contact our Disputes Department at XXXX, option # XXXX, option # XXXX, and finally select option # XXXX, Monday-Friday from XXXX XXXX to XXXX XXXX CST or Saturday from XXXX XXXX to XXXX XXXX CST. Our specialized agents will be more than happy to assist you with a dispute claim.
We hope we were able to satisfy your questions and concerns. Thank you for banking with BBVA Compass.
Sincerely, XXXX BBVA Compass Customer Service Member FDIC Equal Housing Lender Strange, first the above response states that " BBVA Compass does offer you the option to dispute unauthorized charges '' However it states that if we decide to go forward with the dispute process we need to provide information that Compass Bank already has or should have in their files.
Reluctantly we provided the requested information immediately. After a couple of days a response was received from XXXX XXXX at Compass Bank which was as redundant stating the they had received a dispute filed on XX/XX/2018 where as the Compass Bank was first notified of the unauthorized transaction on XX/XX/2018. This email pretty much asked us to do tons of paperwork and wait for them to determine the nature of the transaction which may take between 45-90 days to resolve. Again this was a " canned '' response stating that if any NSF charges were incurred and the transaction was determined to be unauthorized such charges would be refunded. If only they had looked at the account we have never incurred any NSF charges in the last XXXX + years and have never incurred any such charges due to our actions. Again we responded that no authorization was given by us for the transaction in question. It was the responsibility of XXXX XXXX to provide documentation to Compass Bank of the authorization. In this response we also stated that XXXX has been negligent and a complain has been filed with the FCC against XXXX.
To make the long story short XXXX has finally responded and come around but has not fulfilled it's obligation to date. We are in touch with XXXX which Compass Bank should have done several days ago.
Finally we are working with XXXX XXXX at XXXX. His telephone number is XXXX and his email address is XXXX. We had provided a copy of the disputed charge to him a few days back. I got a call from him earlier today asking for our credit/debit card number on which the disputed amount was charged. Quite strange as there was no card involved in the transaction.
In our last email to Compass Bank we clearly stated that if the funds were not credited to the account by Friday XX/XX/2018 we will file a complaint with the CFPB.
We have still gotten a couple of " canned '' responses from Compass Bank asking us to provide unnecessary & unreasonable signed documents.
This is a continuation of our complaint numbers XXXX, XXXX and XXXX. Compass Bank continues to be negligent of its fiduciary obligations. It simply send out " canned '' cut and paste responses to the issues at hand.
Company Response: Closed with explanation
2018-12-04
FL
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: BBVA Compass is my bank. This summer someone opened four credit card accounts under my name and used my personal account to make payment on them. I disputed the amount and BBVA Gave me a temporary credit and then reversed it less than a week later.
Company Response: Closed with monetary relief
2018-12-04
St Heights, MI
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with explanation
2018-12-03
CO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Compass Bank approved me for a loan modification in XX/XX/2017. I asked them for a break down of the numbers to show how them came to the balance owed for the loan modification document. They stated that I would see the numbers when I signed the loan modification paperwork. I went to the bank to sign the modification papers and review the figures. All the bank had was the modification documents. I called the department I had been dealing with and could not reach anyone. I went ahead and signed so as to not lose my home and continued to try and get the numbers from Compass Bank. I never received the figures and when I received my first mortgage statement it showed my first payment due in the amount of XXXX and stated we have referred your account for foreclosure. Again I call and can not reach anyone. I went to the local bank and they said there is nothing they can do nor could they take my payment that I agreed to on the modification papers. This continued on month after month with my payment going to XXXX and each month just kept going up and I couldn't get any help. Then Compass Bank starts foreclosing on my property. I emailed Compass Bank 's attorney and they could not help nor would Compass Bank. They said apply for another modification. They would not even address the questions nor the issue. Then I sent in the request for loan modification just to save my home and XXXX XXXX states its too late I needed to pay thousands of dollars XXXX or XXXX I can't remember because she kept changing the figure or they will not move the sale date. Still not addressing the payment issue. Therefore I had to file Bankruptcy so as to not lose my house,
Company Response: Closed with explanation
2018-12-03
Opening an account
Checking or savings account: Checking account
Account opened as a result of fraud
Company Response: Closed with explanation
2018-12-02
Houston, TX
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: I have asked them to please block ACH in order to not get hit with overdraft fees. The banker stated this should stop the NSF fees. I am continuing to see NSF fees even though I asked them to block out anything that is related to NSF. I have been been charged 35 times for NSF totaling in XXXX in fees. I asked the banker to change my account number and he stated I have to pay everything before they can switch the account, which is why I asked them to block ACH instead.
XX/XX/2018 NSF CHARGE-RETURNED ITEM {$160.00} DEBIT F OR XXXX XXXX AND XXXX XXXX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF XXXX ITEM {$1000.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$35.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$20.00} DEBIT FOR CH ECKCARD XXXX XX/XX/18 XXXX XXXX XXXX XX/XX/2018 NSF XXXX ITEM {$110.00} DEBIT FOR A XXXX XXXX ACH CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$600.00} XXXX FOR XXXX XXXX XXXX PAYMENT CO XXXX- XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-RETURNED ITEM {$1400.00} DEBIT FOR XXXX XXXX CO XXXX XXXX XXXX XX/XX/2018 NSF XXXX ITEM {$250.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$110.00} DEBIT FOR C XXXX XXXX XX/XX/18 XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$1000.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XXXX XX/XX/2018 NSF XXXX XXXX {$40.00} DEBIT FOR XXXX XXXX XXXXL XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$9.00} DEBIT FOR XXXX XXXX XXXX XX/XX/18 XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$200.00} DEBIT FOR C HECKCARD XXXX XX/XX/18 XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$600.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$66.00} XXXX FOR CO XXXX XXXX PAYMENT CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-RETURNED ITEM {$7200.00} XXXX FOR XXXX XXXX PAY WAGE PAY CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$2000.00} DEBIT FOR ADP TAX ADP TAX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-RETURNED ITEM {$1000.00} XXXX FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$120.00} XXXX FOR P XXXX XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$1100.00} DEBIT FOR XXXX XXXX CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-RETURNED ITEM {$6000.00} XXXX FOR XXXX XXXX CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$120.00} DEBIT FOR C HECKCARD XXXX XX/XX/18 ATT BILL PA XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$92.00} DEBIT FOR CH ECKCARD XXXX XX/XX/18 XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$600.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$110.00} DEBIT FOR XXXX XXXX PAYMENT CO XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$16.00} DEBIT FOR CH ECKCARD XXXX XX/XX/18 XXXX XXXX RO XXXX XX/XX/2018 NSF XXXX ITEM {$1000.00} DEBIT FOR XXXX XXXX XXXX XXXX CO XXXX XXXX F XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$860.00} XXXX FOR F XXXX XXXX XXXX XXXX CO XXXX XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$620.00} DEBIT FOR C HECKCARD XXXX XX/XX/18 XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID XXXX {$600.00} DEBIT FOR I XXXX XXXX PAYMENT CO XXXX XXXX XXXX XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$120.00} DEBIT FOR P XXXX XXXX XXXX XXXX XXXX CO XXXX XXXX LA LA XXXX XX/XX/2018 NSF XXXX ITEM {$140.00} DEBIT FOR C XXXX XXXX XX/XX/18 XXXX XXXX A XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$14.00} XXXX FOR CH ECKCARD XXXX XX/XX/18 XXXX M XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$10.00} DEBIT FOR CH ECKCARD XXXX XX/XX/18 XXXX M XXXX XX/XX/2018 NSF CHARGE-PAID ITEM {$21.00} DEBIT FOR CH ECKCARD XXXX XX/XX/18 AMZN Mktp US XXXX
Company Response: Closed with explanation
2018-11-30
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2018-11-29
Pittsburgh, PA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Problem getting a working replacement card
Company Response: Closed with explanation
2018-11-29
Brentwood, TN
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: Total disputed amount on XX/XX/18 XXXX XXXX XXXX. ( BBVA compass ) Got a response today stating that " no error occurred '' however the transactions were fraudulent and I filed a police report already with XXXX police Dept and provided XXXX XXXX, with that documentation. And they still declined my claim, and refuse to reopen my dispute.
I will contact the fdic too if I have to.
Company Response: Closed with explanation
2018-11-29
Houston, TX
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: BBVA Compass Bank always hold my transactions over the weekend and do not post my payments until Tuesday or Wednesday of the following week ... when they do that it cause my account to be negative and they charge me {$38.00} for each amount that they post to my account ... however the money was already paid out but they are holding my transactions ... they are trying to say they are paying these charges for me and they have to charge me all those fees ... this is not true because not any of the payments were returned NSF ... its a scam they do this on all my direct deposit of my payroll ... this has been happening bi-weekly since I opened this account in XX/XX/2018 2018
Company Response: Closed with monetary relief
2018-11-28
Bel Air, MD
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Closed with explanation
2018-11-28
Briaroaks, TX
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Closed with explanation
2018-11-28
Houston, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I turned XXXX last year. My property taxes froze and I sent XXXX XXXX XXXX this information. They recalculated my mortgage and reduced my payments. However, the calculation was in error resulting in a $ 12,000+ escrow shortage and double mortgage payments in XXXX and XXXX of this year. I have made up the shortage as soon as I knew exactly what the full amount was. I expected my payments to go back to the recalculated amount for XXXX and XXXX since I immediately made up the shortage ( at unexpected expense to me ). However, BBVA is telling me I must still pay the double payments until year end because the recalculation was already done and they " will just start fresh in XXXX ''. this is NOT acceptable. This wasn't my mistake and I made it right. Now I need AT least XXXX back to the recalculated amount or the difference placed in back in my escrow account.
Company Response: Closed with monetary relief
2018-11-27
Carlsbad, CA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Confusing or misleading advertising about the credit card
Company Response: Closed with explanation
2018-11-27
Temple, TX
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Closed with monetary relief
2018-11-27
Lewisville, TX
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: Received post card on Monday, XX/XX/2018 advising of a NSF fee charge of {$38.00} on XX/XX/2018 for payment of check number XXXX for {$50.00} with a balance of {$44.00}, see attached image.
I have reviewed my account online. When the check cleared the balance was {$210.00}, see attached image.
Company Response: Closed with monetary relief
2018-11-26
Richardson, TX
Opening an account
Checking or savings account: Savings account
Account opened as a result of fraud
Company Response: Closed with explanation
2018-11-26
Scottsdale, AZ
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: I did not authorize an increase in my insurance premium filed a claim for {$760.00} ; I have to wait 10 days per bank also there's an unauthorized {$140.00} against my account had to file another claim with an out of country service company in XXXX
Company Response: Closed with explanation
2018-11-24
San Diego, CA
Closing an account
Checking or savings account: Savings account
Can't close your account
Complaint: On XX/XX/2018, I transferred {$2000.00} into a Simple XXXX account. I then transferred the money into their " Protected Goal '' product which earns a higher interest rate. After leaving the money until XX/XX/2018 I transferred an additional {$6500.00} to Simple XXXX. This time I was unable to transfer the deposit to their " Protected Goals '' product and I realized I was also unable to withdraw money from " Protected Goals ''. I have contacted support around 5 times from XX/XX/2018 to XX/XX/2018. I was never given any information about when this might be fixed. I was never given a means to close my account and return the money. I was never contacted by a manager as I was told I would be. To this point, I have not been given any update on how this might be resolved nor any means to close the account.
Company Response: Closed with explanation
2018-11-23
Berkeley, CA
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with explanation
2018-11-23
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Closed with explanation
2018-11-23
Destin, FL
Incorrect information on your report
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: BBVA - XXXX XXXX XXXX Credit Score Ruined XX/XX/XXXX In XX/XX/XXXX, we ( XXXX XXXX XXXX ) applied for a Construction XXXX XXXX with XXXX XXXX but were denied because of bad credit, low XXXX credit score. We were shocked, thought we had perfect credit. We are responsible business owners in our XXXX, pay all of our bills on-time, do not have any credit card debt and make a good living. Never saw this coming and we are devastated. Not only can we not obtain a mortgage for homeownership but we can not get loans to build XXXX XXXX XXXX is our livelihood for the past 30 years. We are in trouble.
Apparently BBVA had been sending our Visa credit card statement to an erroneous address and a {$40.00} charge did not get paid for months. BBVA made no attempt to notify us of this issue which ultimately ruined our credit and now we are unable to get a mortgage or spec house loans. As a matter of fact the Teller at BBVA researched our account and it showed that our Visa paper statements had all been sent back ( returned to sender ) to BBVA, so they were aware that we were not receiving these statements.
Our BBVA Visa credit card was opened at the same time we got a {$120000.00} BBVA equity loan on our previous home, used loan to do some major remodeling. Loan was opened on XX/XX/XXXX.
We did not ask for, nor did we knowingly apply for the Visa card but BBVA offered the Visa card along with the Equity loan. They also offered us a discount on our loan payment if we opened a checking account and gave us a {$1000.00} overdraft protection account. Again all we applied for and intended to get was an Equity loan we never asked for the Visa, checking, or over-draft protection account.
At some point after opening equity loan, along with the other accounts BBVA threw in, we realized BBVA had an erroneous address for us so I ( K ) physically went into the local bank branch to have the teller go into our accounts and change our mailing address to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Note that our XXXX XXXX mailing address has been the same for over 20 years and is the only address that we have ever used.
Currently our statements for the Equity line of credit, Checking and Overdraft Protection all show the corrected address. But not the BBVA Visa, it still shows a bad address that BBVA imposed on us when our accounts were established, which is 50 -- -- -- -- -- -- -- -- -- -- -- -- -- --. Obviously the Teller did not change the address for the Visa at the same time she changed address on other accounts. Much to our ignorance we believed that when I physically went into the BBVA bank branch and changed our address to XXXX. XXXX that it changed our address for ALL of our BBVA accounts. This is how it works at XXXX XXXX where we have banked for over 30 years. But the Teller at BBVA did not notify me that the address change was not for all accounts so we had no way of knowing.
Also, unbeknownst to us, the BBVA Visa credit card was never linked to our online account for us to see any activity and we had never received a paper statement to make us aware that the Visa card was not linked to our online account. Since never ever receiving a separate statement for the BBVA statement, had no idea there was a separate statement, we believed the blue Visa credit cards were linked to our BBVA checking and overdraft account. We never even used the BBVA Visa until 8 months after receiving card when we used it once for a {$40.00} computer security program again fully believing it was linked to our checking or overdraft account, which had and still has more than enough money to cover {$40.00}, so we certainly never thought about it not getting paid.
The address shown on our BBVA Visa credit card statement is XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - which was an old address where we rented temporarily before we bought XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- house in XXXX of XXXX, financed by XXXX and got equity loan by BBVA.
Note that we had lived at XXXX for a year before we obtained the Equity loan from BBVA so we would not have ever given the old temporary rental house address of XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - as our mailing or physical address. Our guess is the BBVA Mortgage Officer, XXXX XXXX XXXX XXXX XXXX XXXX-, or someone else at BBVA who inputted our information into the system, saw this address on our credit report ( I guess ) and inputted this bad address? Again our correct mailing address for over 20 years is XXXX. XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --.
Also, I am not sure how we received the physical BBVA Visa credit card being that BBVA had wrong address on our Visa account. But when we moved out of rental house the summer of XXXX we did submit a change of address with the XXXX Florida Post Office ( from XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- and forwarded to XXXX. XXXX -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- ), just to make sure if anything unknowingly sent here, any packages etc, they would eventually find us. So possibly the credit card was forwarded to us and is how we received.
The change of address forwarding of mail through the postal service is only good for a certain amount of time possibly was in effect just long enough to get the physical card forwarded to us but shortly after expired before we could start receiving the statements. PERFECT STORM!
So not only were we unknowingly not able to view our Visa statement on our online banking we were also unknowingly not receiving the paper statement by mail because BBVA did not change our mailing address as I requested, resulting in ultimately ruining our credit.
Once we were made aware of the unpaid charges we immediately paid cash in person {$40.00} on XX/XX/XXXX at the local XXXX BBVA bank branch. Although the account is paid in full BBVA is still reporting the status of our account to the Credit Bureau as a Charge Off which has ruined our credit score. We are not experts at credit reporting language but seems like if an account is paid in full by the consumer, it could not also be Charged Off, either is was paid in full OR it was charged off as bad debt. Which Charge Off seems to be the worst status to have, ruined our credit like its close to foreclosure or bankruptcy. In addition our BBVA Visa account currently shows that it is open and has a {$200.00} credit limit. Everything is conflicting as to the status of this account.
Anyway we understand our part, our responsibility part, we made the {$40.00} charge and missed following up on it to make sure it was paid. Trusting our bank had our back, online banking linked, changed our address to correct and receiving our statements for all accounts. Although we are not 100 % to blame, BBVA holds some responsibility here too. Yet we are ruined, our bread & butter business ruined, no spec loans and possibly we cant qualify as a XXXX XXXX XXXXXXXX XXXXXXXX XXXX for our customers. Plus the loss of obtaining home ownership - but BBVA remains unscathed and unwilling to help us out of this mess. This is not right! Is there anyone human at BBVA? If a human with common sense looked at the situation I dont think they would elect to ruin these people ( XXXX XXXX XXXX ) over {$40.00}. Plus we are a BBVA customer, does this not mean anything? Why would BBVA want to ruin us? Does BBVA value their customers?
We borrowed {$120000.00} from BBVA, made every payment timely and paid it off in full. Perfect customers. When the {$40.00} charge was made we had and still have the money in our BBVAs accounts to pay the {$40.00}.
Bottom line - BBVA hooked us into this credit card offer with the equity loan mortgage. Then flubbed up by not having it logged in correctly so when we checked online it did not show up - and they used a bogus address to send the bill - when the bill was returned they made no good faith effort to correct their billing and notify the customer. Now no good faith in trying to correct the damage. As a matter of fact once we paid the {$40.00} balance on the Visa, BBVA changed the credit rating status from bad Delinquent Closed Account to an even worse status Charge Off!!! WHY????????????????????
BBVA hands are definitely not clean. They bear some weight of the burden here. It does not make common sense for a customer to pay off {$120000.00} and be a charge off for {$40.00}. What is wrong with this picture? Does anyone care enough at BBVA to get to the bottom of this fiasco and try to figure out a solution?
TO RECAP : XXXX. XXXX XXXX XXXX received {$120000.00} 2nd mortgage equity loan from BBVA 2. BBVA hooked on a credit card with the mortgage 3. BBVA hooked on a bogus address to the credit card 4. XXXX physically went to the BBVA branch to correct address 5. XXXX XXXX XXXX sold home, paid off BBVA {$120000.00} 2nd mortgage equity loan, perfect payment history, perfect customer 6. XXXX XXXX XXXX applied for mortgage to buy new house - found out CREDIT RUINED by BBVA - emotionally went to pieces and got sick-we are a small business, our credit rating is our life 's blood, we will be ruined 7. BBVA had not corrected our address on the credit card, therefore there was a mere {$40.00} balance that had not been paid by us because BBVA had flubbed up on changing our address. In fact they had used such an old address where we didn't even live when they first issued the credit card. We have no idea where they dug up that old address. THIS WAS THE MAJOR FAULT THAT HAS CAUSED OUR DEVASTATING PROBLEM.
8. We do not know why BBVA did not change address when we went to the branch to have this done, we do not know why they did not catch their mistake when the credit card statements were returned to them, we do not know why they did not note we had an overdraft protection on our account and had paid off {$120000.00} so we obviously would not try to dodge paying {$40.00}. Does this sound like clean hands by BBVA? Why can't they just realize there were many mistakes made by all the parties and take the " charge off '' our credit report, and save our lives, STOP THE BLEEDING.
Company Response: Closed with non-monetary relief
2018-11-21
Glens Falls, NY
Problem caused by your funds being low
Checking or savings account: Checking account
Non-sufficient funds and associated fees
Company Response: Closed with monetary relief
2018-11-21
New Port Richey, FL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with balance transfer
Company Response: Closed with explanation
2018-11-21
Abram, TX
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Closed with monetary relief