BBVA FINANCIAL CORPORATION

2018-12-17

Bridgeton, NJ

Closing an account

Checking or savings account: CD (Certificate of Deposit)

Can't close your account
Complaint: BBVA is giving me the run around over closing a CD that recently matured. I have been on the phone for hours and all they do is keep transferring me. I have been told I would have to go to a branch and there are no branches in my state or any neighboring states. It was opened online. They are refusing to close my account at this point and it is over {$100000.00}. Please help, I am desperate for my money.
Company Response: Closed with explanation

Timely Response

2018-12-17

Red Mesa, AZ

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-12-17

Richmond, TX

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Closed with monetary relief

Timely Response

2018-12-14

CA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Can't stop withdrawals from your account
Complaint: On XX/XX/18 my BBVA Compass Checking account number XXXX was robbed in a identity theft embezzlement. The suspects that robbed my account have robbed me over 200 times. Before I opened a account with BBVA Compass I presented them with documentation to prevent this type of bank robbery from happening, they reassured me that my account would be monitored and this could never happen. On XX/XX/18 is was robbed in the amount of {$6600.00}. I need my hard earned money back, they failed to protect my account, they failed to protect me as a consumer, they failed to protect me as a customer of their bank. Please get my money back from these criminals sending phony levies, and garnishment suspects in my identity theft case that are XXXX XXXX District Attorny Deputies that are on the wrong side of the law. Stealing money from consumer in a official manner bulling banks and employers to steal money from consumers. This ring of local government criminals are well connected with the DMV employees that assist with personal information. Attached you will find my Federal Trade Commissioner Identity Theft Report they asked these criminals to remove this from their records more than once and made the XXXX XXXX District Attorey a suspect.
Company Response: Closed with explanation

Timely Response

2018-12-14

Alameda, NM

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-12-14

Santa Ana, CA

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Complaint: CFPB, I am attaching a letter of explanation that I sent to BBVA Compass Bank concerning my credit card. You will be able to see that all payments to them have been made on time, they are not giving me credit for my payments for as long as 9 days and then charging me late fees. One of the late fees caused me to go over my {$2000.00} limit by {$4.00}. I pay my bills through XXXX XXXX XXXX, all of my creditors are paid with in 24 hours or the next business day. In the case of a mailed check to Compass from XXXX XXXX to 9 days to give me credit for my payment is predatory.
Company Response: Closed with explanation

Timely Response

2018-12-14

Tarzana, CA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: BBVA Compass blocks the use of my atm card because they believe it has been used fraudulently. They flag my card because I am traveling and I use it in a foreign country. I notify them that there is no fraudulent use, all transactions are mine, and that the card is in my possession. They refuse to unblock the card until I show them at a local branch that I am actually the correct person with the card. How am I to do that when I'm 14 hours by plane from home? They expect me to stop my vacations/travels, fly to one of their branches, prove who I am, and then fly back to continue my vacation? I do not have any access to my money/accounts when I need it most ( traveling ). They have effectively kept me from my money until I return home and they make it extremely difficult. The latest occurrence was on XX/XX/2018 and I still do not have access to my accounts. This is the second time this has occurred while traveling.
Company Response: Closed with explanation

Timely Response

2018-12-13

Phoenix, AZ

Managing an account

Checking or savings account: Checking account

Fee problem
Company Response: Closed with explanation

Timely Response

2018-12-12

Hemet, CA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2018-12-12

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Company Response: Closed with explanation

Timely Response

2018-12-12

Hemet, CA

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Closed with explanation

Timely Response

2018-12-11

Bellevue, TX

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Deposits or withdrawals
Company Response: Closed with explanation

Timely Response

2018-12-11

Bellaire, TX

Managing an account

Checking or savings account: Checking account

Funds not handled or disbursed as instructed
Complaint: I monitor my close closey everyday. Ive set up alerts on my account to notify me each time a transaction has been posted, debited, withdrawn & or credited my account. I submitted a claim for unauthorized charges on my account & called my bank to cancel the card. As of XX/XX/2018 they have charged me NSF in the amount of {$110.00} incorrectly. I called to file a complaint the representative could not explain if the transactions were accurate in which they were not. twice they have also returned checks when I had over 4K in my checking account. This is theft & needs to be investigated. The integrity of this bank is questionable as well. When I call after authenticating myself they still ask me for my full social security number, my driver license number, & DOB, & the security code on the back of my debit card. I do not trust this process & make me afraid I will become a victim of ID THEFT
Company Response: Closed with monetary relief

Timely Response

2018-12-10

Walden, CO

Credit monitoring or identity theft protection services

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Billing dispute for services
Complaint: In XX/XX/2018, I financed a new XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX. I got the loan thru BBVA. I set up online automatic withdrawal. I had problems setting it up online. So I tried over the phone. I was told I had everything set up online and all accounts, charges, settings were set. Well, after the first month, I started getting late notices on payments in XXXX 2018. I called and doubled checked my online account. Everything looked normal and already set up. On the phone, the representative would go over my account and said all was fine, it must be a glitch. And submit a work ticket. I never heard anything back. Then 2-3 weeks later, I would get more mail stating I was failing to make regular monthly payments on my loan to BBVA. I once again, called and talked to a representative over the phone. Same thing. They said it was taken care of. In XX/XX/2018, I finally went into a local BBVA bank and said I wanted to speak to someone in charge and find out why my payments were not being submitted and why the auto withdrawal was not going thru. After 5 days, it was finally straightened out. BBVA apparently had the wrong account number from my bank. I had submitted it correctly, but they kept entering one too many digits. However, it is because of 2-3 months of NONE payments, I believe my credit history has suffered. I have a score of XXXX, as of XXXX-18. I believe this to be unfair since it was not my error back in XX/XX/2018, when BBVA made the mistake on my loan account. I wish for this to be corrected, reviewed and addressed. Since the correction, I have been late on NO accounts and fully pay all loans and bills on time with no past due or collection agencies.
Company Response: Closed with non-monetary relief

Timely Response

2018-12-10

Albuquerque, NM

Applying for a mortgage

Mortgage: Other type of mortgage

Company Response: Closed with monetary relief

Timely Response

2018-12-07

Valley Glen, CA

Opening an account

Checking or savings account: Checking account

Account opened as a result of fraud
Company Response: Closed with explanation

Timely Response

2018-12-06

Sewalls Point, FL

Managing an account

Checking or savings account: CD (Certificate of Deposit)

Banking errors
Company Response: Closed with explanation

Timely Response

2018-12-06

Norwalk, CA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: My file was stolen and someone had made an unauthorized hard inquiries. I would like to file a dispute and remove an unauthorized hard inquiries
Company Response: Closed with explanation

Timely Response

2018-12-06

Aurora, CO

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-12-05

Atlanta, GA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Can't stop withdrawals from your account
Complaint: I CALLED SIMPLE BANK ON TUESDAY XXXX XXXX AND SPOKE TO CUSTOMER SERVICE REGARDING NUMEROUS TRANSACTIONS IN VARYING AMOUNTS THAT ARE BEING WITHDRAWN FROM MY ACCOUNT ON A DAILY BASIS. I DO NOT KNOW WHY THIS COMPANY HAS WITHDRAWN FUNDS FROM MY CHECKING ACCOUNT FOR SEVERAL MONTHS ON A CONTINUOUS BASIS. I FOUND THEIR WEBSITE APPROXIMATELY 3 WEEKS AGO AND TRIED TO FIND A CONTACT NUMBER FOR THEM. THERE IS NO WAY OF REACHING THEM BY PHONE, HOWEVER, I CONTACTED THEIR CUSTOMER SERVICE VIA EMAIL AND DEMANDED THEY STOP TAKING MONEY FROM MY ACCOUNT AND THAT THEY RETURN THE MONEY ALREADY WITHDRAWN IMMEDIATELY. I HAVE NOT HEARD BACK FROM THEM AND THEY CONTINUE TO DEPLETE MY FUNDS REGULARLY. THEIR WEBSITE SAYS THEY HAVE TAKEN THE MONEY OUT AND PLACED IN A SAVINGS ACCOUNT SOMEWHERE AND THAT IT IS FDIC INSURED BUT I DON'T KNOW WHERE THE MONEY IS, I CAN NOT REACH THE COMPANY AND I WANT ALL {$370.00} BACK IN MY ACCOUNT IMMEDIATELY!!! I EXPRESSED TO THE SIMPLE REP LAST WEEK THAT I NEEDED THIS HANDLED IMMEDIATELY YET IT TOOK OVER TWO WEEKS TO HEAR BACK FROM SIMPLE 'S DISPUTE DEPT, THEY NEVER CALLED TO ASK ANY QUESTIONS OR ANYTHING AND THEN ON XX/XX/18 I RECEIVED A MESSAGE FROM THEM STATING NO ERROR OCCURRED AND THEY WERE DENYING MY DISPUTE. I WAS TOLD THEY COULD NOT STOP THE TRANSACTIONS BECAUSE THEY WERE OF " VARYING AMOUNTS ''???? THE FUNDS HAVE NOT BEEN CREDITED BACK TO MY ACCOUNT BY THE COMPANY EITHER, INSTEAD, MORE MONEY HAS BEEN WITHDRAWN UNTIL I HAVE ONLY {$1.00} IN MY ACCOUNT. I DEMAND A CREDIT IMMEDIATELY IN THE AMOUNT OF {$370.00} AND I WANT THESE WITHDRAWALS TO STOP PERMANENTLY. I HAVE HAD PROBLEMS WITH DISPUTES IN THE PAST AND I AM NOT WILLING TO WAIT MONTHS AND MONTHS LIKE BEFORE TO GET MY MONEY BACK. I AM ELDERLY AND LIVE ON A FIXED INCOME SO TIME IS OF THE ESSENCE. XXXX XXXX WEBSITE IS XXXX XXXX XXXX THIS WAS COPIED AND PASTED FROM THEIR WEBSITE : " Do I need a savings account? Nope. When you sign up for XXXX you get your own XXXX account which will hold any XXXX savings until withdrawn. Any funds held in your XXXX account are FDIC insured up to a balance of {$250000.00}. '' **This chart details expected arrival to your checking account when you create a XXXX withdrawal based on the day of the week and the time in which you created the transfer. ( If you bank with XXXX or XXXX XXXX, please refer to the second chart below ) *Please note, estimates are in PST, and may vary slightly based on when your bank distributes funds to your account. Transfer Created On Before XXXX PST Arrives After XXXX PST Arrives Monday Tuesday Morning Wednesday Morning Tuesday Wednesday Morning Thursday Morning Wednesday Thursday Morning Friday Morning Thursday Friday Morning Monday Morning Friday Monday Morning Tuesday Morning Saturday Tuesday Morning Tuesday Morning Sunday Tuesday Morning Tuesday Morning PLEASE HELP ME GET MY FUNDS BACK. THIS HAS BEEN AN EXTREME BURDEN ON ME, THANK YOU!
Company Response: Closed with explanation

Timely Response

2018-12-05

Atl, GA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Closed with explanation

Timely Response

2018-12-05

TX

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Investigation took more than 30 days
Complaint: XXXX after sending hacking reports and police reports still has done nothing to help me
Company Response: Closed with explanation

Timely Response

2018-12-05

Lakewood Village, TX

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Closed with explanation

Timely Response

2018-12-05

FL

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Complaint: I contacted BBVA Compass Bank after I noticed that several credit card accounts were open Fraudulently from XXXX XXXX XXXX and the payments were being taken from my second checking account. I advised both banks the XXXX disputed amount had to have been a roommate that rented a room from me for about six months. After he recently moved out I noticed things in my dresser drawer were missing such as money, Identification, and Credit Cards from companies I did apply for.
Company Response: Closed with monetary relief

Timely Response

2018-12-05

Arenas Valley, NM

Trouble during payment process

Mortgage: Other type of mortgage

Company Response: Closed with explanation

Timely Response