BBVA FINANCIAL CORPORATION
Consumer Complaints
There are over 3385 complaints on file for BBVA FINANCIAL CORPORATION. Dated between 2019-12-04 and 2011-12-06.
Complaints Page 33
2018-10-29
TX
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: GOOD AFTERNOON MY BRIEF CASE WAS STOLEN FROM MY CAR IN XX/XX/2018 IT DID CONTAIN : PERSONAL DOCUMENTS AND CREDIT AND DEBIT CARDS.
I WASN'T IMMEDIATELY SURE WHICH CREDIT CARDS WERE AFFECTED BUT I FILLED A POLICE REPORT CASE XXXX ON XXXX CARDS THAT WAS AFFECTED XXXX XXXX, XXXX, XXXX XXXX, BBVA COMPASS I CONTACTED ALL COMPANIES AND THEY ALL CANCELLED THE CREDIT CARDS AND STARTED THEIR INVESTIGATION AND GOT THE INFORMATION NEEDED AND SEND ME LETTERS THAT SHOWS CREDIT ALL THE FRAUDULENT CHARGES, ALL EXCEPT BBVA COMPASS WHICH HAS BEEN GIVING ME THE RUN AROUND. COMPASS BANK XXXX XXXX XXXX XXXX AL XXXX XXXX AFTER I RECEIVED THE STATEMENT I CALLED THEM AND EXPLAIN WHAT HAPPENED THEY CANCEL THE CREDIT CARD AND STARTED AN INVESTIGATION THEY TOOK THE INFORMATION AND THE POLICE REPORT CASE NUMBER OVER THE PHONE THEN IN AN ANOTHER CALL THEY REQUESTED TO GO TO A BRANCH FOR IDENTITY PURPOSE WHICH I WENT TO THE BRANCH IN XXXX XXXX ON XXXX XXXX AND GAVE THEM MY ID AND THE CASE NUMBER AND THEY TOOK COPIES. THEN I RECEIVED ANOTHER STATEMENT FROM BBVA WITH THE AMOUNT OWED ADDING LATE FEES AND FINANCE CHARGE AND OVER LIMIT CHARGES ( I USED THE CARD ONLY ONE TIME A YEAR BEFORE PAID IT NEVER USED IT AGAIN ) I CALLED AGAIN THE ANSWER DO NOT WORRY WILL TAKE CARE OF IT.
NEXT MONTH SAME THING FOR XXXX XXXX XXXX XXXX IN XXXX I ASKED CAN THEY SENT ME A FAX AN EMAIL CONFIRMING THE FRAUD CHARGES WILL BE REMOVED THE GENTLEMAN ON THE PHONE ASSURED ME IT WILL BE REMOVED AND I WILL NOT RECEIVE ANOTHER STATEMENT.
IN XX/XX/2018 I RECEIVED ANOTHER STATEMENT I CALLED AGAIN THIS TIME A LADY ANSWERED AND GAVE ME A CASE NUMBER BECAUSE I DON'T HAVE A CARD NUMBER OR CASE THEY USUALLY CALL CUSTOMER SERVICE AND KEEP TRANSFERRING ME TILL SOMEONE KNOWS ABOUT MY INFORMATION.
THIS WAS A LINE OF CREDIT ACCOUNT AND IT WAS PAID OFF CASE NUMBER XXXX THE LADY ON THE PHONE CHECKED WITH A SUPERVISOR AND TOLD ME THAT MY FRAUD CASE WAS REJECTED BECAUSE I DIDN'T REPORT THE CARD STOLEN WITH IN THREE DAYS AND I AM RESPONSIBLE FOR ALL CHARGES. THEN I GET A CALL FROM COLLECTION AGENT THREE DAYS AGO.
I EXPLAIN EVERY THING AGAIN AND SHE SAID SHE WILL LET THEM KNOW AND GET BACK WITH. I NEVER RECEIVED ANYTHING FROM BBVA COMPASS EXCEPT PHONE CALLS TRYING TO COLLECT AND NOW COLLECTIONS AGENT?
I WILL ONLY ATTACHE A COPY OF POLICE REPORT ANY THING ELSE NEEDED PLEASE ADVICE.
THANK YOU
Company Response: Closed with monetary relief
2018-10-27
Key Biscayne, FL
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: After submitting my complained finally the BBVA compass agent have left me messages on my voicemail. I found a job finally and my work is from XXXX to XXXX and my work is very detailed oriented and I can not receive calls on my job area.
After filing my complain someone finally tried to call. I tried to call back after XXXX EST but was not possible.
I want to continue my complain becuase they only refunded me {$220.00} on XX/XX/2018. And the total amount was {$500.00}. I am still waiting for {$270.00} more. Plus, the account is impossible for me to make a deposit becuase they took out all the features fron the online banking and also when I tried to print the direct deposit form, was not there either. I want the rest of my money back and I want my account restored. This bank has given me problems since the first time I opened the account and I want all my features back. I complained to them and they deactivated everything. All I received was appologizing emails for late response and emails to call the bank, when I am trying to contact the bank they always transfer the calls until the call drops ans they keep emailing to call the bank.
Company Response: Closed with monetary relief
2018-10-26
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2018-10-26
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2018-10-26
Sugar Land, TX
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Closed with explanation
2018-10-25
Winton, CA
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: We were send a closing document to sign that was unbalanced/contained errors. It was sent to us at the end of business day when there was no one available to call to ask questions to. We looked at/acknowledged it. The next day we were notified that there were errors in the closing document/that it was unbalanced and told that we had <1 hour to decide if we wanted to delay closing/risk losing the house or lose out on {$5500.00} worth of seller credit. No one took responsibilty for the error. In fact, we were blamed for the error ( the mortgage representative told us the error was because we rushed them ). I have tried multiple times to address this with bbva. The mortgage lender has not acknowledged or taken responsibilty for the error in the CD that lead to our loss.
Company Response: Closed with explanation
2018-10-24
Liverpool, TX
Trouble using your card
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't increase or decrease your credit limit
Complaint: I opened a prepaid business credit card with XXXX XXXX XXXX in XX/XX/2018. My initial deposit was {$500.00} for a credit limit of 90 %, which is {$450.00}. I made subsequent deposits inside a branch on the following dates : XX/XX/XXXX added {$250.00} XX/XX/XXXX added {$50.00} ( I was told by branch manager limit should become {$800.00} today ) XX/XX/XXXX added {$500.00} Today, I returned to XXXX XXXX XXXX at XXXX XXXX XXXX XXXX XXXX, Tx XXXX. The branch manager didn't even acknowledge me, even after speaking with each other last Thursday XX/XX/XXXX. My credit limit remains at {$450.00} and no one can tell me where the other money is!
I spoke to XXXX XXXX. She called the business credit card department in XXXX Alabama. She was able to send an email to an underwriter. We agreed to send a hand written letter to the underwriter. No response.
Company Response: Closed with explanation
2018-10-23
El Paso, TX
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2018-10-23
El Paso, TX
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Charged for a purchase or transfer you did not make with the card
Company Response: Closed with explanation
2018-10-23
Brock, TX
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with non-monetary relief
2018-10-23
Lodi, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-23
Modesto, CA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: Closed with explanation
2018-10-23
AZ
Closing an account
Checking or savings account: Savings account
Company closed your account
Complaint: Compass bank XXXX XXXX XXXX, r h XXXX XXXX. employee XXXX assaulted me physically and mentally and said threatening things to me and invited me to step outside but locked the door and held the door locked while giving me the middle finger in front of him while making threatening gestures, this is very unprofessional, and criminal behavior and needs to be punished because of the way he did me! I am very angry that the compass bank would not be accountable and hold XXXX responsible for this criminal act, I will not be pushed aside and have to escalate this to issue again and request a penalty for the behavior of XXXX, I am also still seeking the interest that the Bank owes me due to XXXX XXXX error in not informing me of the interest change and causing me to lose my earned interest, she promised to let me know if the rate changed so I could make a adjustment in my account. She is responsible for this loss, and the compass Bank has to be accountable, sincerely, XXXX XXXX XXXX, Arizona
Company Response: Closed with explanation
2018-10-23
Lodi, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-19
Little Rock, AR
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with fees charged
Complaint: I have a auto loan with bbva compass. I have made my car payment each month, sometimes a few of them have been late but i have always made them. I do not dispute the late fees for these times but i do not think it is fair that they charged me a per diem each day the late fees went unpaid. I spoke to someone recently who told me the charges were now {$230.00}. I paid the fee and now Im in the red with my bank. I started thinking and asking questions then. I called again and a woman was able to tell me of 2 late fees of {$16.00} each assessed on XX/XX/XXXX and XX/XX/2018. She informed me that there was a per diem charge associated with nonpayment of the late fee. I believe this is a violation of Regulation Z, pyramiding of late/delinquency fees.
Company Response: Closed with explanation
2018-10-18
Knoxville, TN
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: opened an account with {$100.00} sign up bonus if you deposited {$100.00} and completed a bill payment of {$25.00} to a cell phone/internet service provider within 60 days. Confirmed details via secure message. I completed activities on XX/XX/18 and its been over 90 days and I have not received my money
Company Response: Closed with monetary relief
2018-10-18
Hamburg, MN
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: Hi i opened up this account with promo code XXXX and was suppose to receive a XXXX $ bonus for doing a bill pay transaction of XXXX $ or more, its been past 90 days and i still haven't received the bonus.
The terms say " Once all conditions and requirements of the promotion have been met, a promotional credit will be applied within 90 days from the date of the qualifying bill payment. '' The Bank was BBVA COMPASS
Company Response: Closed with monetary relief
2018-10-17
Fort Worth, TX
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: I went to close my BBva checking account XX/XX/2018 I sat for twenty minutes while XXXX at the XXXX branch stared a a computer screen which was supposedly loading slow. He says he closed the account and refunded me the {$6.00} cents in the account. He then tells me he can't close the account until the pending transactions clear. The pending transactions were less than XXXX dollars. He warns me not to use the debit card and I leave. I am reading my email XX/XX/2018 that they paid a debit that I haven't had transferred yet knowing I had XXXX balance in the account. The debt was XXXX plus XXXX dollars NEF fee. I had opted out of overdraft when I got the account but they kept paying after I told them several times not to do it. I refuse to pay a debit to s closed account. I did not give them authorization to pay it
Company Response: Closed with monetary relief
2018-10-17
Peachtree City, GA
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Banking errors
Company Response: Closed with explanation
2018-10-16
Brooksville, FL
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Closed with explanation
2018-10-15
Nashville, TN
Money was not available when promised
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Closed with explanation
2018-10-15
Norfolk, VA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Closed with explanation
2018-10-15
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with non-monetary relief
2018-10-15
Key Biscayne, FL
Incorrect information on your report
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-10-13
Laredo, TX
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Closed with monetary relief