BBVA FINANCIAL CORPORATION
Consumer Complaints
There are over 3385 complaints on file for BBVA FINANCIAL CORPORATION. Dated between 2019-12-04 and 2011-12-06.
Complaints Page 19
2019-04-26
Berkeley, CA
Managing an account
Checking or savings account: Checking account
Banking errors
Complaint: Simple Bank ( run by BBVA compass ) refused to provide provisional credit after 10 business days as required for fraud disputes under regulation E. It took them 9 business days after I filed the dispute and called multiple times to even contact visa.
Company Response: Closed with explanation
2019-04-26
Northbush, NY
Opening an account
Checking or savings account: Checking account
Didn't receive terms that were advertised
Complaint: I opened a checking account with BBVA Compass on XX/XX/2018 with the offer Get {$200.00} when you open a new qualifying checking account and receive a qualifying direct deposit of at least {$500.00} within the first 60 days of account opening. I have regular direct deposit of {$500.00} and the first direct deposit was within 60 days of account opening. However, the bonus was never posted. For the past month, I called them twice. Both times the agent told me I was qualified and promised the bonus should be posted soon and will have their manager call me back within 24-48 hours. But the bonus was never posted and I never receive any call from them. I never met such bad customer service with any other bank. Every call wasted me more than half an hour waiting to be connected and then waiting the agent to verify. They gave promise which they never fulfill!
Company Response: Closed with monetary relief
2019-04-25
Lewisville, TX
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Company Response: Closed with explanation
2019-04-25
South Florida, FL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: Hello, my name is XXXX XXXX and the reason i am writing is to correct an error that i see on all of my credit score reports. I have contacted The Creditor " Compass Bank multiple times everyday and they still do nothing to resolve the problem on my Credit report. Here is The Credit Card Number : XXXX XXXX XXXX XXXX. " Compass Bank '' is reporting a false missed payment on my report. I called " Compass Bank '' and i spoke to Supervisor XXXX XXXX and he agreed that it was a mistake on behalf of Compass Bank and that all my payments were on time and that i should see no late payments or missed payments on my credit reports. I am asking them to please correct this error on my report. After waiting 1 month the late payment still shows on all of my reports, i called The Creditor " Compass Bank again and i spoke to Supervisor " XXXX XXXX '' and i sent him proof of my bank statement showing more than enough balance to make the payment and he saw that i did have enough funds in my bank account to pay the balance and he also saw that i made multiple payments and The Creditor " Compass Bank kept reversing my payments. The Creditor " Compass Bank is giving me a hard time, i am a single mother and this credit score is affecting my character as a consumer, i have spoken to my lawyer and he saids this is defamation of character and that i can be compensated for this, he also said to try reaching out by the Cfpb to see if anything could be solved before filing the lawsuit. I have been disputing this issue for 2 months and they have yet to resolve the problem.
Company Response: Closed with non-monetary relief
2019-04-25
Mobile, AL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-04-25
Clermont, FL
Managing an account
Checking or savings account: Checking account
Problem accessing account
Complaint: On XX/XX/XXXX i tried to link an external bank account and was informed that i needed to send secure documents to prove ownership of my acct i did several times they blocked my account and everyday i was sending support messages through the app i called on several occasions and was informed no manager on duty they blocked my account and i had no access to my funds XXXX helped me and my account was unblocked after 2 wks of my funds being held from me that was on Thursday XX/XX/XXXX i was able to pay some bills and transfer money from simple to simple but then on Friday XX/XX/XXXX my account was blocked again and i haven't had access to my funds since i have spoken to several people from the date of XX/XX/XXXX and i have not gotten anywhere i spoke to manager XXXX on SaturdayXX/XX/XXXX and was informed a check was going to be mailed to me expedited and today is XX/XX/XXXX and they r still holding my funds i have a medical condition and i need to see my XXXX and take medications on a daily basis and they r holding my funds and i haven't been able to pay anything and my rent is due on the XXXX this is all my funds i have available to me and i am not getting anywhere with customer service because supposedly they do no have a manager on duty what type of company is this they should be ashamed and the representative XXXX XXXX was the one that closed my account without my authorization he is rude and unprofessional he should not be working in a customer service dept
Company Response: Closed with explanation
2019-04-25
Wonder Lake, IL
Problem with the payoff process at the end of the loan
Payday loan, title loan, or personal loan: Personal line of credit
Complaint: There is no option to completely pay off a personal loan online. The instructions state to call and there is a phone number provided. I first contacted the institution on XX/XX/19 to pay off my loan. Due to the loan amount XXXX XXXX balance ) I was told they could only accept XXXX limit over the phone. I was also told I could pay the additional principle but only online. The rep stated after that payment cleared XXXX which would take 3-5 business days XXXX, then I would be able to pay off the remainder of the loan. At that time I submitted the additional principle of XXXX. I received a confirmation number. I checked my bank for pending transactions on XX/XX/19 and did not see the principle amount. I could see another regular payment as pending. I contacted the institution with the confirmation number and was told they did not have any pending payments. I again attempted to pay the principle amount online. I received another confirmation number. On XX/XX/19 I received an email from BVVA stating the principle payment was a failed transaction. I immediately confirmed I had more than enough funds in my banking account to cover the amount. I looked online at my BVVA account and there is another regular payment pending. There is no record of the principle payment. Again, I contacted the company and was told they had no record of the principle payment - even though I again supplied them with the confirmation number. The service reo suggested I mail in the payment, which I refuse to do. There are no freestanding locations to physically take the money to pay off my loan. I believe this company is fraudulently not allowing me to pay off my loan in order to receive more interest monies.
Company Response: Closed with monetary relief
2019-04-24
Odell, OR
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with monetary relief
2019-04-24
South Florida, FL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: Hello, my name is XXXX XXXX and the reason i am writing is to correct an error that i see on all of my credit score reports. I have contacted The Creditor " Compass Bank multiple times everyday and they still do nothing to resolve the problem on my Credit report. Here is The Credit Card Number : XXXX XXXX XXXX XXXX. " Compass Bank '' is reporting a false missed payment on my report. I called " Compass Bank '' and i spoke to Supervisor XXXX XXXX and he agreed that it was a mistake on behalf of Compass Bank and that all my payments were on time and that i should see no late payments or missed payments on my credit reports. I am asking them to please correct this error on my report. After waiting 1 month the late payment still shows on all of my reports, i called The Creditor " Compass Bank again and i spoke to Supervisor " XXXX XXXX '' and i sent him proof of my bank statement showing more than enough balance to make the payment and he saw that i did have enough funds in my bank account to pay the balance and he also saw that i made multiple payments and The Creditor " Compass Bank kept reversing my payments. The Creditor " Compass Bank is giving me a hard time, i am a single mother and this credit score is affecting my character as a consumer, i have spoken to my lawyer and he saids this is defamation of character and that i can be compensated for this, he also said to try reaching out by the Cfpb to see if anything could be solved before filing the lawsuit. I have been disputing this issue for 2 months and they have yet to resolve the problem.
Company Response: Closed with non-monetary relief
2019-04-24
Montgomery, AL
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Company Response: Closed with explanation
2019-04-23
Addicks Barker, TX
Closing an account
Checking or savings account: Checking account
Can't close your account
Company Response: Closed with monetary relief
2019-04-23
Lewisville, TX
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Money was taken from your account on the wrong day or for the wrong amount
Complaint: I was charged a {$38.00} dollar overdraft fee on XX/XX/19 for a {$60.00} draft on XX/XX/19. After the {$60.00} draft on XX/XX/19 the balance shows more than {$1200.00} in the account. The bank 's customer service line says they did nothing wrong. I need help recovering this fee please. {$38.00} may not seem like a lot to the bank but it's a lot to this middle class consumer.
Company Response: Closed with monetary relief
2019-04-23
Cleveland, OH
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with customer service
Company Response: Closed with explanation
2019-04-23
Richardson, TX
Managing an account
Checking or savings account: Other banking product or service
Deposits and withdrawals
Company Response: Closed with explanation
2019-04-23
Menifee, CA
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Closed with explanation
2019-04-23
Beyersville, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with non-monetary relief
2019-04-22
San Francisco, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Closed with explanation
2019-04-22
AL
Closing an account
Checking or savings account: Checking account
Can't close your account
Complaint: After deciding to close my account due to suspension of external account transfer options, I called Simple ( simple.com ) to request account closure.
Speaking with the first service rep, I was advised to remove the money from the account first. I stated that transfers to external accounts was not available for me, so she advised me to withdraw my remaining balance from an ATM. I inquired whether she knew of any ATMs in my area that dispensed {$1.00} bills, since the balance in my account was not an increment of {$10.00}.
I then was transferred to a supervisor who informed me they could close my account and explained how I could transfer to my spouses account at the same bank.
She then explained that I had to request account closure in writing, or through secure messaging in the Simple App.
I then submitted that request, requesting all accounts in my name be closed. The response I received said they also needed confirmation to close a protected goal account, something I was not aware I had and had not been notified of during the phone conversation, and was yet another barrier to closing my account with Simple.
After sending yet another message again requesting ALL accounts be closed and requesting confirmation, I stopped getting any responses from the customer service.
I have a XXXX balance and have no pending transactions with Simple Bank, and would simply like this bank to honor my request for account closure.
Thank you.
Company Response: Closed with explanation
2019-04-22
Houston, TX
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Closed with monetary relief
2019-04-21
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-04-19
South Florida, FL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: Hello, my name is XXXX XXXX and the reason i am writing is to correct an error that i see on all of my credit score reports. I have contacted The Creditor " Compass Bank multiple times everyday and they still do nothing to resolve the problem on my Credit report. Here is The Credit Card Number : XXXX XXXX XXXX XXXX. " Compass Bank '' is reporting a false missed payment on my report. I called " Compass Bank '' and i spoke to Supervisor XXXX XXXX and he agreed that it was a mistake on behalf of Compass Bank and that all my payments were on time and that i should see no late payments or missed payments on my credit reports. I am asking them to please correct this error on my report.
After waiting 1 month the late payment still shows on all of my reports, i called The Creditor " Compass Bank again and i spoke to Supervisor " XXXX XXXX '' and i sent him proof of my bank statement showing more than enough balance to make the payment and he saw that i did have enough funds in my bank account to pay the balance and he also saw that i made multiple payments and The Creditor " Compass Bank kept reversing my payments.
The Creditor " Compass Bank is giving me a hard time, i am a single mother and this credit score is affecting my character as a consumer, i have spoken to my lawyer and he saids this is defamation of character and that i can be compensated for this, he also said to try reaching out by the Cfpb to see if anything could be solved before filing the lawsuit. I have been disputing this issue for 2 months and they have yet to resolve the problem.
Company Response: Closed with non-monetary relief
2019-04-18
Fairview, TX
Managing an account
Checking or savings account: Checking account
Banking errors
Company Response: Closed with explanation
2019-04-18
Northside, NC
Managing an account
Checking or savings account: Savings account
Banking errors
Complaint: On Monday, XX/XX/XXXX, I opened a money market savings account with BBVA compass due to their interest rate. In the application for a new account, I was asked to provide a source fun account and routing number and choose how much to transfer over. I selected XXXX dollars from a XXXX savings account. When I setup the online banking, I noticed that it did not show this transaction as a pending transaction. I called the bank and they assured me there are no pending transactions. The next day I get a notification of a XXXX dollars ACH withdrawal by BBVA compass, and yet when I call them, they are still saying they have no record of the money coming in or them ever having requested the money. XXXX can not put a hold on the funds as it was not initiated from their side. I have no idea where my money is and no one at BBVA can help me find it.
Company Response: Closed with explanation
2019-04-18
Dallas, TX
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: I have an account with BBVA Compass. They have held two consecutive paychecks for undefined amounts of time. When the deposit is made, they do not tell me how long the check will be held. The last time it was 9 days. I have no clue how long my current check will be held. It is not listed on the receipt nor can they tell me when i call customer service.
Company Response: Closed with explanation
2019-04-17
TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I am a victim of identity theft and have had my information compromised several times. I have submitted documentation to compass bank and XXXX XXXX credit card several times pertaining to fraud on my bank account and credit cards to which I have not received any phone calls or assistance in resolving. In XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX my account was compromised as well as in XX/XX/XXXX and XX/XX/XXXX. I have completed a police report in reference to said incident in which someone gained access to my XXXX XXXX account and processed a fraudulent transaction. This has caused many issues with my checking account in which the bank acknowledge and funds were released to said creditors. Compass bank has failed act reasonably to aid in this issue and closed my credit card.
Company Response: Closed with explanation