BAYVIEW LOAN SERVICING, LLC
Consumer Complaints
There are over 3259 complaints on file for BAYVIEW LOAN SERVICING, LLC. Dated between 2019-12-03 and 2012-04-05.
Complaints Page 63
2016-12-06
Spring Hill, FL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: I applied for a loan modification with BayVIew Loan servicing. NO ONE reviewed the application with me and the assigned asset manager, was not responsive or helpful in explaining the process or what was needed. I sent in all forms and income that was requested. after what was about 2 month, a declination package was sent to me. I asked the asset manager why was it turned down and he said the DTI was 31 %. I said the paperwork you sent me said the DTI needed to be between 25-55 %. He had to put me on hold. Then he said that I could only afford a certain payment amount and that amount was not allowed. I told him the income was incorrect. He said I should have entered the correct income. I said I entered what it asked for and that no one reviewed with me. He said I needed to re apply or contact the Escalation Department. So I called the number to the Escalation Department that was listed on the decline letter and the answering message continually says the company is closed EVEN DURING BUSINESS HOURS. So I emailed them and received an email response showing the email was rejected and not read. I called the assigned asset manager back and he clearly said that the Escalation Department will not take your phone call. I asked why because they list a number. he said they just wont. He said to email them. I told him I did but the returned the email as unread. HE said that should work and not sure what else to tell me. I am very upset and frustrated. Companies should not be playing these shell games with consumers anymore. I called on XXXX and asked about making a payment and was told with the decision on the loan mod almost ready to be made, the suggested I not make the XXXX payment because that would help the modification look as if it was really needed. Now I am two months behind and cant reach the Escalation department and only have 30 days to do so
Company Response: Closed with explanation
2016-12-04
Cane Creek, AR
Communication tactics
Debt collection: Mortgage
Frequent or repeated calls
Complaint: XXXX XXXX XXXX closed my home loan/sold it to Bayview LLC collections and BAYVIEW will not report to the credit Bureau for some reason never missed a payment in 10 years this is not right that XXXX XXXX XXXX clearly says no late payment since 2007 XXXX XXXX XXXX is still on my credit report..but as closed real estate
Company Response: Closed with explanation
2016-12-03
Houston, TX
Communication tactics
Debt collection: Mortgage
Called outside of 8am-9pm
Complaint: My phone rang at XXXX from Bayview Home Loans trying to get my mortgage payment..
Company Response: Closed with explanation
2016-12-03
Pacific City, OR
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Complaint: We have submitted an offer back in XXXX 2016. The loan servicer ( bayview ) said they need to do a land and interior appraisal before they can review the offer for a decision. This process has been delayed and ongoing for over 7 months. We feel the loan servicer has mid handled this file and is probably out of compliance with their review time.
Company Response: Closed with explanation
2016-12-02
Flower Mound, TX
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-12-01
Forest Oaks, NC
Disclosure verification of debt
Debt collection: Other (i.e. phone, health club, etc.)
Not given enough info to verify debt
Company Response: Closed with explanation
2016-12-01
MI
Cont'd attempts collect debt not owed
Debt collection: Mortgage
Debt was paid
Complaint: I applied for and received from XXXX {$3200.00} to help me with my escrow through Bayview Loan Servicing.BLS received by echeck XX/XX/2016 and sent back {$2000.00} to XXXX and ca n't explain to me why.I have heard all year that they are looking into the matter.In the meantime my credit report is poor and only because of BLS.and i am having trouble buying a car.
Company Response: Closed with explanation
2016-11-30
Cartersville, GA
Cont'd attempts collect debt not owed
Debt collection: Mortgage
Debt is not mine
Company Response: Closed with explanation
2016-11-30
Hamburg, MN
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: Recently, I received a letter from Bayview Loan Servicing LLC ( " Bayview '' ) dated XX/XX/XXXX, and entitled " Changes to Your Mortgage Interest Rate and Payments on XX/XX/XXXX. '' Bayview is in violation of the terms of the agreements for my mortgage because they did not calculate the new payment correctly and did not provide timely or sufficient notice.
Bayview is the Note Holder and/or Service Provider for my mortgage. However, I originally obtained the Mortgage with an Adjustable-Rate Note from XXXX XXXX XXXX dated, XX/XX/XXXX, and then later, a Modification Agreement with XXXX, dated, XX/XX/XXXX. I expected that the agreements signed by XXXX XXXX XXXX and XXXX would be honored by Bayview.
1 ) Bayview is in violation of the Modification Agreement There are so many errors in Bayview 's letter dated XX/XX/XXXX, that I am concerned that Bayview is not aware of the XX/XX/XXXX Modification Agreement. Specifically, and for example : the new payment was calculated using a 20-year term, but should be calculated using a 40-year term as stipulated in the XX/XX/XXXX Modification Agreement. Additionally, Bayview 's letter states that " the interest rate has been changing every 1 month, '' but that is not correct. The interest rate has been the same since XX/XX/XXXX, and Bayview neglected to acknowledge that there is a maximum that the interest rate can change each year and a cap.
2 ) Bayview Failed to Provide Timely Notice The XX/XX/XXXX, Adjustable Rate Note, Paragraph XXXX, ( I ), Notice of Changes, specifically states, " The Note Holder will deliver or mail to me a notice of any changes in my interest rate and the amount of my monthly payment before the effective date of any change. '' Because Bayview 's letter is dated XX/XX/XXXX, which is seven days after the effective date of XX/XX/XXXX, Bayview violated the terms of the Note Agreement and created undue hardship for my family. Bayview should have provided notice before the effective date of XXXX XXXX, but did n't write the letter until XX/XX/XXXX. It is unreasonable to expect me to acquire the funds to make a mortgage payment which is nearly one-and-one-half times larger but neglect to inform me until after the effective date and only about 20 days before the payment is due. The Note Agreement states that I will be notified prior to the effective date. Bayview did not follow the terms of the Note Agreement.
3 ) Bayview is in violation of the Notice Information Requirements The XX/XX/XXXX, Adjustable Rate Note, Paragraph XXXX, ( I ), Notice of Changes, also states, " The notice will include information required by law to be given to me and also the title and telephone number of a person who will answer any question I may have regarding the notice. '' Bayview provided a mailing address, which according to Bayview 's letter dated XX/XX/XXXX, " must be used for all Error Notices & Information Requests. '' Bayview failed to provide the title of a person and phone number for any questions as also required by the Note Agreement. This is especially important to me because I think the new payment was calculated wrong, and because of the XXXX holiday there is less than 2 work-weeks until Bayview is expecting payment. There is not sufficient time to answer my questions and correct the mistakes.
Company Response: Closed with explanation
2016-11-29
Hinsdale, IL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-11-28
Covington, GA
Loan modification,collection,foreclosure
Mortgage: FHA mortgage
Company Response: Closed with explanation
2016-11-26
FL
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: I received a permanent loan modification on XX/XX/2016 from Bayview Loan Servicing LLC. I made all the trial payments according to the requirements and signed a new loan contract with Bayview which detailed all the financial requirements of the new loan. All financials were provided and detailed and made available. I have been making on going on-time payments since that time. However, I recently received a statement requiring me to pay {$390.00} for a " Rec. Corp. Advance. '' I inquired about this fee and the agent said it was a bill that was due prior to the loan modification. Why was this not included, then, in my loan and made known to me then? I do not believe this bill is valid.
Company Response: Closed with explanation
2016-11-23
Las Vegas, NV
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-11-23
Fair Lawn, NJ
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-11-23
Cotati, CA
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-11-23
Mableton, GA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-11-23
Garrett Park, MD
Settlement process and costs
Mortgage: Conventional fixed mortgage
Complaint: I am selling my house as a " short sale '' and an offer was made on the house in XXXX. However, the financial institution ( Bayview ) has not made a decision to accept the offer. It has been five months and I am in limbo and would like to move forward. Thank you.
Company Response: Closed with explanation
2016-11-23
Fairburn, GA
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-11-22
Long Beach, CA
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Closed with explanation
2016-11-22
San Gabriel, CA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: I just opened my new monthly bill and saw that I was being charged a {$75.00} fee for a " broker price fee '' I then called them up and no one knew what the fee was for, but they still refused to remove it. I then asked to speak to a supervisor, and I was disconnected.
Company Response: Closed with explanation
2016-11-22
Cartersville, GA
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-11-21
Brooklyn, NY
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-11-21
Rncho Domingz, CA
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company believes it acted appropriately as authorized by contract or law Closed
2016-11-19
Ft Trumbull, CT
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Closed with explanation
2016-11-19
ME
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: Bay View Loan servicing is not posting my payments or sending me statements. They are sending past due notices when my payments are ahead of schedule.
Company Response: Closed with explanation