BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 5
2019-11-12
Houston, TX
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: I have successfully paid thousands of dollars to my Barclays JetBlue card balance without any issues.
I recently opened a new checking account and added this as a payment method because I have a new job that deposits into this account.
However, I accidentally chose this method of payment instead of my original checking account, and the account was debited and I was hit with insufficient funds and a {$28.00} returned payment fee.
Again, this was the first time this ever happened and it was an accident.
Now, I have made 3 payments of {$250.00}, {$250.00}, and {$500.00} in XXXX. Each one applies but then has a payment hold for more than a week. For instance, I made two payments on XX/XX/XXXX and was told, just now on the phone by Barclays, that they would not be available on my account balance until XX/XX/XXXX.
So, this is a huge problem for me. The only way to get Barclays to release funds earlier is having a three way phone call with my bank to confirm that the transaction successfully debited my account.
I have now had to do this twice and each time it takes me 30+ minutes and I am required to ask for a supervisor.
So, I am either required to wait 8-12 days for my funds OR I am required to place a 30 minute phone call every time I make a payment if I want it to be applied.
I asked Barclays, politely, to stop this practice. Furthermore I confirmed with them that I have only ever had an issue with a payment once and they confirmed.
Again, it was an accident. I was hit with a fee from my bank and from Barclays, and now I feel like I am being discriminated against, financially, with holds placed on my payments because of this one accident.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-12
Biddeford, ME
Took or threatened to take negative or legal action
Debt collection: Credit card debt
Collected or attempted to collect exempt funds
Company Response: In progress
2019-11-12
Torrance, CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: Brclysbankde XXXX, DE XXXX Per my credit report, this organization has ran my credit 7 times in the last 8 months. I've never heard of Barclays and have not provided them my personal information to allow them to run my credit. This are fraudulent inquiries and must be deleted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-11
Moreland, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: Hello. This is a follow-up to ( two ) prior complaints with Barclay 's. The complaint number is XXXX.
Recap : Barclay 's is reporting an XXXX XXXX XXXX MasterCard that was opened fraudulently. I asked for validation of the debt. They did not provide anything to me and then after close to two months provided me with fraudulent statements ( they asked for my current mailing address and SSN which I provided in my letter to them. They in turn took my current address - a PO Box - and placed it on old statements ).
I few months back I went to the police department in XXXX XXXX for file a fraud affidavit. The intake office said he could not sign off on the affidavit because the account/crime was too old. He did provide his business card, which I'm submitting in my documents. So, I had the document notarized.
I recently received a letter from Barclay 's now saying that the original creditor is XXXX XXXX XXXX and that I would have to contact them for the documents I am requesting.
First, XXXX XXXX XXXX is not reporting on my credit bureau report - Barclay 's is the one reporting.
Two, Barclay 's provided me with fraudulent statements. They have no legitimate documents to validate the debt.
Three, why is it my responsibility to now go to XXXX XXXX XXXX for validation documents when they - XXXX - sold the debt to Barclay 's. It's Barclay 's responsibility to validate the debt not mine.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-11
MA
Threatened to contact someone or share information improperly
Debt collection: Credit card debt
Talked to a third-party about your debt
Complaint: Today XX/XX/XXXX XXXX XXXX location services called my parents house. They are calling on behalf of Barclays cars who has my information but they did not call me. They are reaching out to family that I do not live with. They harassing my family and harassing me. They are giving out my information. Phone number is XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-11
Rncho Domingz, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: To Whom It May Concern, XXXX XXXX DBO-XXXX Acct. Nos. : XXXX Dispute ID Nos. : XXXX I filed a dispute around XX/XX/2019 with Barclay in regards ( information listed above ).
I am a Barclays Group US , Inc., or one of its corporate affiliates ( hereinafter, Barclays ) cardholder who has attempted to dispute transaction ( s ) in which I have not received anything of value from the merchant and I have yet to receive confirmation from Barclays that my account ( s ) will be credited the full amount of the transaction ( s ) including interest or I have been told that my dispute has been denied by Barclays.
I am writing to inform you that I would like to continue my dispute of the following transactions : I am the cardholder to whom a credit/charge card was issued by Barclays Group US , Inc., or one of its corporate affiliates ( hereinafter, Barclays ) with the last four digits of XXXX ( hereinafter, XXXX XXXX ). On or about XX/XX/2019, charges were made on XXXX XXXX by a merchant named XXXX XXXX in the amount ( s ) of {$31000.00} ( the XXXX XXXX Transaction ). I never received any goods, services or anything of value from the merchant as a result of this XXXX XXXX Transaction. The merchant has refused my requests for a refund or cancellation of this XXXX XXXX Transaction. I contend that I should not be held responsible for the XXXX XXXX Transaction ( or for any interest, penalties or other fees arising from or accruing as a result of that transaction or my failure and refusal to pay that charge ). I have attempted to dispute the charge with Barclays through Barclays prescribed procedures and have not been successful in getting any assurances from Barclays that Barclays will not seek to hold me liable for the full {$31000.00} in XXXX XXXX Transaction.
It is my understanding that XXXX XXXX and XXXX XXXX, XXXX are under the common ownership and control of an individual named XXXX XXXX aka XXXX XXXX XXXX aka XXXX XXXX ( XXXX ), and at all times XXXX, XXXX XXXX, and other entities under XXXX 's control acted interchangeably and in concert with one another in my and other cardholders ' interactions with them, and all are named together as defendants in this action and referred to as the XXXX Merchant Defendants. The XXXX Merchant Defendants provided no goods, services or anything of value to me with respect to the card transactions listed above ( collectively, the XXXX XXXX Transactions ).
The merchant ( s ) and their owners have likewise refused to provide me with a refund or credit.
In your letter denying my dispute on XX/XX/XXXX, you mention that you will be sending the merchants response to my dispute claim. However, no such merchants response was ever sent or received.
After not receiving any communications, after sending in my response to your XXXX Dispute denial on or around XX/XX/2019. I decided to call in Barclays customer service and dispute team to discuss the matter. After speaking to XXXX ( Operator ID # XXXX ), I was told that the dispute was resolved " in my favor '' to the amount of {$12000.00}. With the remaining amount not resolved " in my favor '' being {$19000.00}.
To give some background, on XX/XX/XXXX the charge for XXXX was made of {$31000.00}. On XX/XX/XXXX I accidentally paid the Barclay account balance of {$19000.00}, before I had known that I would be needing to dispute the charge. The months after I also paid extra amounts totaling around {$500.00} in minimum payments and interest. However, typically when an item is under dispute and resolved in ones favor such interest and payments should be returned. Therefore, I think it is absolutely unjust and cruel to not grant me the full amount of the dispute simply because I accidentally made a payment of a transaction I did not know would later need to be disputed. It is a bid ridiculous that it was decided to have only the amount I had not paid to be ruled in my favor and the amount I did happen to pay still gets lost/stolen by the merchant. {$19000.00} is not an insignificant amount and getting back that money lost would help me and my family greatly in a time like. Moreover, even after they granted the dispute in my favor I have been receiving statements and the online account still shows I have over {$19000.00} in amounts owed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-11
FL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: XXXX XXXX XXXX Inquiry on XX/XX/XXXX and XX/XX/XXXX I dont recognize this company and this was done without my permission/consent.
Barclays Bank XX/XX/XXXX I dont recognize this company and this was done without my permission/consent.
XXXX XXXX XX/XX/XXXX I dont recognize this company and this was done without my permission/consent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-11
Simi Valley, CA
Problem with the payoff process at the end of the loan
Payday loan, title loan, or personal loan: Installment loan
Complaint: Hi recently paid off my loan to BarclaysUS ... I did this online for the amount of {$4500.00} and selected to pay off loan and was given a payoff amount, so I paid off the amount. This morning at XXXX XXXX I receive an email stating my loan paymnentin the amount of {$150.00} is due on XX/XX/2019.
So I called and spoke to Ms. XXXX and was told that I had to go online and stop the auto pay and that it wouldn't do it itself. I told her that it wad my intention to pay off the loan and that amount was the payofff amount I was given online. She said I have a balance of XXXX cent. XXXX cent would cost me {$150.00} until I paid my loan in full!
I don't believe this business practice and need help to fix this.
Barclays XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-11
Bethesda, MD
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Add-on products and services
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-10
Kawaihae, HI
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: Barclay 's XXXX XXXX credit card is charging interest in excess to those disclosed. Instead of charging interest on my remaining balance each month, they are charging interest on the value of my remaining balance PLUS the balance of all purchases made during the next month.
For example, my credit card bill in XX/XX/2019 was $ XXXX and I paid off {$4400.00} ( I am rounding number here to make my example easier ). My remaining balance was {$600.00}. In XXXX, I charged $ XXXX on my card. The interest charged on my XXXX bill was on {$9600.00} instead of XXXX!
I reviewed the disclosure on my bill. I have a XXXX degree and I don't understand it. I can't imagine what others think when they read it. My friend worked for the CFPB as an examiner and told me to file this complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-10
Atlanta, GA
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Complaint: Credit Bureau was made aware that I was a victim of identity theft of which the listed item reported may be a result. I have no knowledge of this account as it is listed with redacted account number xxxxxxxx XXXX. I have never done business with Barclays Bank Delaware resulting in redacted account number xxxxxxxx XXXX.
I have also requested proof of permissible purpose resulting in redacted account number xxxxxxxx XXXX of which I have not received to compare to my records. Desired Resolution : Delete & Block item immediately pursuant to FCRA law section 609.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-09
Carver, MA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: The date of last payment is missing and the date of last active is not consistent.
Date Last Active : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Date of Last Payment : - - XX/XX/XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-09
MA
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Complaint: I XXXX XXXX realizes that the debt collection process is complicated. In 2017 the U.S. Supreme Court decided in Henson v. Santander Consumer Financial USA, whereas third-party ownership voids my rights under the Fair Debt Collection Practices Act. Several of my old charges were never transferred to new ownership with written verification or validation, just a one page letter claiming that the original debt was sold. I am willing to settle on my old accounts that are still legitimately within the 6-year charge off timeline to enforce collections. However, I request a copy of the actual transfer rights of ownership. This is mandatory in any state or federal court jurisdiction where applicable. I also request the actual purchase price on transfer, which is only fair on any negotiated settlement. Accordingly, I request full disclosure from all debt ownerships, and if possible a reasonable settlement offer on the basis from the charged off date. I am entertaining a Chapter XXXX bankruptcy petition in the meantime, and will pull that trigger if there is no other alternative.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-09
Arco, CA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Complaint: XXXX Credit Card from Barclay have changed all there benefits after people signed up. These changes are not a simple tweak but seem more like a tactic to issue cards with wonderful benefits then change all the best benefits shortly after they have enough people signed up.
Is it legal to offer 4 % cash back on meals, then with 30 days notice change it?
Can you offer {$50.00} annual bonus to people then decide not to offer it anymore?
And many many more changes.
If this is the way were being offered services then change a few months ( a few weeks for some people ) after we sign up, then we need to change the law.
XXXX/Barclays Credit card changes : XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-09
Seattle, WA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: On XX/XX/19, I receive a voice mail from Juniper World Mastercard XXXX. The message stated that there was a review of my account and they placed a credit on my account due to an error they discovered in said review. They told me to call XXXX if I had any questions.
I looked at my account and it posted a credit of - {$5200.00} on XX/XX/19 called " Finance Charge Credit ''. I called XXXX on XX/XX/19 to ask questions about this and the only things they could/would tell me is that the credit was due to an APR finance charge error on my account that happened been going on for " years ''. They wouldn't tell me how long it was going on.
This is a huge credit, which is nice, but it seems like they are trying to do this under the radar because I received no email or written letter explaining any of this and I don't know if this credit is accurate at this point.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-08
Stafford, VA
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Company Response: In progress
2019-11-08
Gastonia, NC
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-08
Bel Air, MD
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-07
Canton, MI
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was result of identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Bronx, NY
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Chandler Hts, AZ
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-06
Hollywood, CA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-05
Beyersville, TX
Written notification about debt
Debt collection: Credit card debt
Didn't receive notice of right to dispute
Complaint: On XX/XX/2019, I was served with a citation on a lawsuit from Barclays Bank Delaware with XXXX XXXX XXXX listed as the attorney for the plaintiff. After much research, I discovered that Barclays had actually referred the account ( they still own the debt ) to XXXX XXXX, a collection agency, per Barclays. XXXX XXXX claims that they are not a collection agency and that they referred the account to XXXX XXXX XXXX, a collection agency law firm. I never received any type of communication from XXXX XXXX XXXX prior to being served with a citation. I sent XXXX XXXX XXXX a request for debt validation. The only thing they sent me was a few of the bills from Barclays and where I had applied for a credit card with Barclays on the Internet. That in no way validated that they had the authority to collect the debt.
I hired an attorney to represent me. I could never verify with the court whether or not he responded to the suit, since I said I had an attorney, and could also never get the attorney to call me back. I have filed a complaint with the State Bar Association of Texas due to the attorney 's negligence.
Today, XX/XX/2019, I received a letter from the court stating that a default judgment was decreed since there had been no response to the summons. I will be filing a separate complaint with the FTC against the attorney.
My complaint against XXXX XXXX XXXX is their violations of the Fair Debt Collections Act, by not sending me any communications of my right to dispute the debt nor validating the debt. I have not signed any contract with XXXX XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-05
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-05
NY
Communication tactics
Debt collection: Credit card debt
Frequent or repeated calls
Complaint: I'm not sure who you sold my account to, but they keep calling my mother, knowing it's my mother, and leaving voicemails trying to collect debt. They haven't properly identified themselves and just say they're with barclays and speaking in a foreign accent. Let 's get one thing straight, they are violating the FDCPA by calling my mother and leaving voicemails about debt collection. Because they haven't identified themselves to me, they're operating as you, so I need you to make this stop and forward this complaint to whoever you sold this to. They are NOT to contact ANYONE, including ME now. If they do, they will be in violating of the FDCPA and I will chase them for the fine. Because they're operating as you and not identifying themselves and leaving harassing messages, it reflects poorly on you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation