BARCLAYS BANK DELAWARE

2019-11-21

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-21

Written notification about debt

Debt collection: Credit card debt

Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-20

Empire State, NY

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-20

Lakewood, NJ

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-11-20

San Diego, CA

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-20

Baltimore, MD

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-20

Culver Cty, CA

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-18

Sebring, FL

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: XX/XX/2018 - I requested a transfer of {$3000.00}. from BarclayCard to my XXXX card. XX/XX/2018 - Barclay says they transferred the money. This money never appeared in my account. I began calling Barclay and texting them through my on-line account. This has gone on for 16 months now with no resolution. XXXX says they never received the money. It took me one year to get Barclay to send me a copy of their transfer sheet. I immediately saw that it was sent to the wrong account number and have been trying to explain that to them for the last four months. I have contacted Barclay approximately 150-200 times since XX/XX/2018 with no resolution in sight. I have records of each call and each " case # '' they say they opened. The last call I had was with a woman who said she was a supervisor and told me XXXX was to confirm that I had never had this money put in my account and she would respond to me with in 48 hours as soon as she received this from XXXX. NO ONE FROM BARCLAYCARD, USA HAS EVER CALLED ME BACK FROM ANY ONE OF MY INQUIRIES SINCE XXXX XXXX. PLEASE HELP ME.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-18

Long Island City, NY

Credit monitoring or identity theft protection services

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Problem canceling credit monitoring or identify theft protection service
Complaint: XXXX Report Number This dispute was opened in XX/XX/2919 It was Identity Theft / fraud where 2 credit cards were opened up with my personal information. The banks issued the credit cards $ XXXX in each card. Barclays Bank And XXXX XXXX. I still see both in my XXXX credit report!!! How can I get them removed?? Never can reach a real personal n at XXXX and Banks never can provide concrete information PLEASE HELP. I always had excellent credit reports and now down to poor.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-18

NC

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-18

Burlingame, CA

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Complaint: Promotion was for XXXX XXXX XXXX points for adding an additional user to the card within 30 days of account approval and the additional user making a purchase within 90 days of account approval. Account was approved XX/XX/2019. Call to add additional user was on XX/XX/2019 ( have call logs to prove this ). This is 29 days after account was opened and within the 30 day requirement. Purchase by additional user was made on XX/XX/2019, within the 90 day requirement. Have statements to prove this, and Barclays should have access to this. Called several times to request points, was told that either of those two requirements were not met. Barclay 's claims additional user was added XX/XX/2019, after the 30 day requirement. I am providing call logs proving I called Barclays to add the additional user on XX/XX/2019.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-11-18

N Hollywood, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Overcharged for something you did purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-18

Shulerville, SC

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

You never received your bill or did not know a payment was due
Complaint: -Started with XXXX XXXX XXXX US Airways card approximately XXXX - never missed a payment -Card portfolio was sold to Barclays bank as usairways card - approximately XXXX -US Airways bought XXXX XXXX in XXXX and transitioned cardholders to XXXX XXXX XXXX mastercard on approximately XX/XX/XXXX -I simultaneously moved to a new address on XX/XX/XXXX -Card was debiting my account automatically but then stopped without notice in XXXX of XXXX XXXXIn XXXX of XXXX, card was charged off without a call or notification -When I talked with the customer service department and tried to pay off the card, I was refused and hung up on repeatedly but I did determine that during the data migration to the new card, Barclays had captured an address that was approximately 16 years old, an email address that had not been used for 10 years and a phone number that was completely outdated and no longer in use -I repeatedly called back at least six times over the next year and was hung up on by servicing employees -Barclays never attempted to collect the debt, file a lien or attempt anything to recover the loss they created by their actions which is highly suspicious and unusual -They have incorrectly and I believe illegally placed a charge off on my credit record, refuse to accept payment and will not respond to any inquiry -The only thing they have done is to send my wife, who is/was not an obligor but an authorized user, a record of the bills -I retained an attorney in XXXX of this year to attempt to remedy the situation Here is a timeline of their interactions with Barclays servicing department : XX/XX/XXXX : sent letter to Barclays Bank Delaware legal department at XXXX XXXX XXXX XXXX, XXXX , DE XXXX with a signed authorization to communicate on your behalf XX/XX/XXXX : sent a follow up letter to legal department asking for a response, included copy of XX/XX/XXXX letter showing no response and same signed authorization XX/XX/XXXX : Called ( XXXX ) XXXX at XXXX XXXX, transferred to a " relationship manager '' at XXXX XXXX, told to fax letter to Attn : Correspondence Team at fax # ( XXXX ) XXXX with authorization to communicate included XX/XX/XXXX : Faxed letter, included copies of XX/XX/XXXX and XX/XX/XXXX letter and authorization, requested response as soon as possible XX/XX/XXXX : Called Barclays at ( XXXX ) XXXX at XXXX XXXX, spoke to XXXX who said she needed to connect me to a different department . A person named XXXX from the Barclays security department said she needed me to call back with a full SSN, full Barclays card number or phone number associated with the account in order to pull up Mr. in the system. Gave me their security department line # ( XXXX ) XXXX, ask for XXXX. ( This was due to a misinterpretation of his birth date on the authorization that was faxed to them, they thought the seven looked like a three for the month of his birth ). XX/XX/XXXX : Called Barclays at XXXX XXXX ( XXXX ) XXXX with correct birth date. Spoke to a person named XXXX. He asked me what I needed at XXXX XXXX and said " do you just need the balance? '' and then the line became disconnected. XX/XX/XXXX : Called Barclays back at XXXX XXXX Spoke to XXXX or XXXX ( female ), they located an XXXX XXXX XXXX Mastercard in their system and said the balance was {$43000.00}. Said no payments have been made on it so they could not send us a payment history. I requested they fax a statement to us showing the amount owed and gave them our firm 's fax number ( XXXX ) XXXX, she confirmed the number with me over the phone. She said the card was opened XX/XX/XXXX and was activated in XXXX. She was about to fax me a statement showing the amount when she said she had to transfer me to her supervisor. Then, she transferred me to XXXX XXXX XXXX which is a collections agency without telling me that's what she's doing. The guy I spoke with at XXXX XXXX XXXX stated that their firm does not handle Mr. 's account anymore. He said they were instructed to close it in XX/XX/XXXX on their end and send it back to Barclays for collection. I told him I was just on the phone with Barclays and they sent me to XXXX XXXX XXXX. He said yes, that's not unusual and to try Barclays again. He gave me a different phone number to try ( XXXX ) XXXX and said to push a specific number to get out of their automated menu. XX/XX/XXXX : Called the number I received from XXXX XXXX XXXX to bypass the Barclays automated system ( XXXX ) XXXX. That number takes you to the military customer department and then keeps you on hold forever and disconnects. XXXX, XXXX XXXX ext. XXXX | XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX, SC XXXX http : //XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-18

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-18

Bancroft, KY

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-16

CA

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Company Response: In progress

Timely Response

2019-11-16

Bellflower, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-16

N Little Rock, AR

Took or threatened to take negative or legal action

Debt collection: Credit card debt

Threatened or suggested your credit would be damaged
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-15

Portland, OR

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: In XXXX of 2019 my wife 's car was broken into and her purse was stolen. We immediately alerted all credit card companies of the situation and she was sent new credit cards. A homeless couple was found in possession of some of my wife 's stuff and was prosecuted. I can provide you with information on this case if needed. Unfortunately - on XX/XX/2019 someone started using my Barclay 's Visa card ( which my wife and I share jointly ) and racked up {$3600.00} in charges from XX/XX/2019 to XX/XX/2019. Charges vary from Bus passes, food purchases, to items purchased at XXXX, XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX, etc ... On XX/XX/2019 they even purchased a {$30.00} calling card from XXXX XXXX so an inmate could make calls from prison. Why would I buy an inmate a calling card? My wife and I rarely use this Barclay 's Visa card as it is only used for emergencies. We did not make these charges and alerted Barclay 's Visa as soon as we learned that these charges had been made. We filed Police reports with both the XXXX Police department and the XXXX County Sheriffs Offices as these fraudulent charges were made in both Oregon and Washington State. Barclay 's Visa originally credited our account when we first reported this fraud to them but later ( XX/XX/2019 ) put them all back on our account saying that because I still had both credit cards in my possession that I was responsible. ( These charges were made under my original Barclay 's Visa Card and also the new Barclay 's Visa card that was issued to me when my wife 's purse was stolen ). We have called Barclay 's Visa numerous times to dispute these charges but they refuse to help with this matter. They know this is fraud and refuse to help. They even refused to give me the times when these purchases were made so that the police can look at video to see who is actually making these purchases. I need help with this as Barclay 's Visa is refusing to assist in anyway. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-15

Marysville, WA

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-14

Mccullers, NC

Managing an account

Checking or savings account: Other banking product or service

Funds not handled or disbursed as instructed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-14

Charlotte, NC

Improper use of your report

Credit card or prepaid card: General-purpose credit card or charge card

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-13

Discovery Bay, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: In mid-XXXX 2019 I called Barclaycard to request a replacement card because the chip was malfunctioning. On XX/XX/ 2019, I still had not received my new card, I received two e-mails from Barclaycard. The first stated that my new card had been activated and the second stated that my PIN number had been changed. As soon as I read these e-mails I logged onto my account and I saw a charge for {$900.00} that I did not make listed under temporary authorizations. I immediately contacted Barclaycard and informed them that I never received the credit card and therefore did not activate it or change the PIN number. They verified the last known purchase I had made, which was for XXXX XXXX the day before. They asked me if I made a purchase at a XXXX gas station and I replied no. They stated that they would remove the charges, open a fraud investigation on the charges, and issue a new card. This time the card would be mailed via XXXX with tracking. On XX/XX/ 2019 I received a voice message from the fraud department at Barclaycard stating they had some additional questions regarding my claim. I called back and received a message stating the department was closed on Sundays. I left a message and asked for a call back. On XX/XX/ 2019 I called Barclaycard again because they had not returned my phone call. I was told by the agent that I will be receiving a letter dated XX/XX//2019 indicating my claim was denied. I was told that my claim was denied because their system showed that the credit card was activated from my phone number on file and that the charges would be placed back on my account. I informed the agent that this was impossible because the phone number associated with my account is my cell phone and I had my phone in my possession the entire day, spending my afternoon/evening at my daughters dance recital. The agent informed me that the charge for {$900.00} was a cash withdrawal from a XXXX XXXX XXXX that was located 7 miles from my home. She suggested that I file a police report to see if surveillance footage could be optioned to aid me in my investigation. I asked her how could I appeal their decision and if I was able to obtain such footage, how could I send that to them so they would take the charges off of my account. The agent informed me that I would have to find resolution for these charges outside of the credit card company and no appeals could be made. I asked her how I was supposed to find resolution and get my money back and she suggested maybe I would recognize the person who used the card and then I could file a civil law suit but that there was nothing else the credit card company would do for me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2019-11-12

Eastchester, NY

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Confusing or misleading advertising about the credit card
Complaint: On my XX/XX/XXXX credit card payment statement a total of {$320.00} was added to my account. When I called to inquire I was told the purchase of an XXXX XXXX XXXX XXXX that I purchased at XXXX XXXX XX/XX/XXXX and applied on the same day for Barclays Credit Card was suppose to be paid in full by XX/XX/XXXX without interest. What I was not told was that the interest was deferred. I was told by the sales person at the store that interest would be applied after 18 month on the balance. Since my daughter was getting ready for XXXX XXXX XXXX on XX/XX/XXXX I just made the minumum payment not realizing that Barclays was going the charge me {$320.00}. I tried calling them and asking for an extension I even offered to show proof that my daughter was hospilized in XX/XX/XXXX. They said that if I would have asked for the extension prior to XX/XX/XXXX it would have been granted. I even paid {$300.00} on XX/XX/XXXX hoping that they would remove this interest off my credit card. I went from owing {$740.00} to {$1000.00}. It's like I never made a payment to the phone. I even asked if they can reduce the amount by half and they have refused.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-11-12

Lake City, WA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response