BARCLAYS BANK DELAWARE

2016-09-12

Lewis Center, OH

Transaction issue

Credit card:

Complaint: I booked XXXX nights hotels using the points earned from Wydnham rewards Barclays credit card. The dates we booked are XX/XX/XXXX-XX/XX/XXXX and I received the booking email with the right dates. A few days ago I just noticed that the dates was changed to XX/XX/XXXX-XX/XX/XXXX. I never made those changes. And because of that, I spent countless hours on the phone with Wydnham rewards helpdesk. So many hours wasted on the phone. Changing the dates without our authorization is crime, and Wydnham even changed the date to past!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-12

New Orleans, LA

Billing disputes

Credit card:

Complaint: Initially in XX/XX/XXXX I obtained a credit card from Barclays Bank of Delaware. I also acquired the XXXX credit protection plan that was offered through the credit card company called " Account Protector '' In XXXX XXXX, I got injured and I have not been to work since I got injured. I filed a claim with XXXX XXXX and they began to pay my monthly statement. Sometime in XXXX XXXX, I received a call from XXXX and was asked by an agent if I knew of how long I would be considered XXXX to work. I then advised the agent, that my doctor was not allowing me to return to work and that I would be considered totally XXXX. I was then informed by the agent that my case would be paid in full and there was no need for me to submit any additional forms. However, in XXXX upon reviewing my credit report, I learned that the account that Account Protector was suppose to pay in full with Barclay Credit Card had not be paid at all, in fact the account listed on my credit report that the company could no longer locate me, that {$1900.00} was being written off, and {$550.00} was past due. However, it was again to my understanding that the insurance company was to pay the account in full. My XXXX Account number is : XXXX, XXXX c/o Benefit Activation Department, XXXX XXXX XXXX, XXXX, FL XXXX. I have called customer service on several occasions to speak about correcting the account and so the credit card company can get paid by the insurance company as it was suppose to do, but for some reason we keep getting disconnected every time they ask me for the account information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-11

Sioux Falls, SD

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-09-11

FL

Rewards

Credit card:

Complaint: On XX/XX/2016, I applied for a credit card on the Wyndham Rewards website. The credit card, with a {$69.00} Annual Fee, was a " Limited Time Promotion '' offering XXXX bonus points ( Barclay Card US services the card ). This promotion was available on the Wyndham Rewards website beginning about XXXX XXXX and ending in XX/XX/2016. My complaint is Barclay Card US has credited my account with only XXXX points, claiming the XXXX point offer does n't exist. On XX/XX/2016, I contacted Wyndham Rewards for help, as the offer was on the XXXX website, they directed me to Barclay Card US customer service. On my request, Barclay Card US opened investigation CASE XXXX on XX/XX/2016. When I contacted Barclay Card US, on XX/XX/2016 to request CASE status, they said the investigation showed the XXXX point offer did not exist, and I was not due the additional XXXX points. On XX/XX/2016 @ XXXX, I contacted Wyndham Rewards customer service, they agreed that I was due XXXX points since it was an active promotion on their website. The limited time offer was on Wyndham 's Webpage for XXXX and XX/XX/2016 only. The Wyndham customer service manager ( XXXX ), with me conferenced, called Barclay Card US customer service and spoke with a manager ( XXXX ). The Wyndham manager had the Barclay manager access the credit card offer via the Wyndham Rewards webpage. The Barclay manager did verify that the XXXX bonus point offer did exist and I was due an additional XXXX bonus points. XXXX, the Barclay Card manager offered to immediately credit my account with XXXX points, the maximum that her position was allowed. I refused her offer, and stated that I would wait for the full XXXX points to be credited. The Barclay manager on XX/XX/2016 opened CASE XXXX to have my points account credited. On XX/XX/2016, I contacted Barclay Card US about CASE status, and was told the investigation again showed that the XXXX bonus point offer did not exist. I was told nothing further would be done by Barclay Card US customer service. When calling Barclay 's customer service, an announcement states, " ALL CALLS ARE RECORDED '', meaning that a recording of our XX/XX/2016 conversation exists, with the Barclay manager ( XXXX ) confirming that the XXXX point promotion exists. Note, on the XXXX webpage, when I clicked on the " LEARN MORE '' label of the " Limited Time Offer '', a new webpage displayed that originated from the Barclay Card US website/webservers. The below is the URL that is displayed on that webpage. Paste the below URL into a web browser, and the actual XXXX point promotion will display for you. It is still live on the Barclay Card US website. XXXX On this new page you can view/download the Barclay Card Terms & Conditions showing the XXXX Bonus Point offer that I applied for . THIS WEBPAGE IS ACTUALLY BEING DISPLAYED BY THE BARCLAY CARD US WEBSITE/WEBSERVERS. For Barclay Card US to state that the offer does not exist is a blatant lie. This is Bait & Switch by Barclay Card US.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2016-09-09

Boston, MA

Unsolicited issuance of credit card

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-09

Fort Stockton, TX

Improper contact or sharing of info

Debt collection: I do not know

Talked to a third party about my debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-09-09

New Orleans, LA

Unsolicited issuance of credit card

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-09-09

Orange Park, FL

Transaction issue

Credit card:

Complaint: I applied for a Canival Cruise Master Card to go on a Cruise. I Got apporoved but I never got my Credit card iin the mail. I had to go out of the country for XXXX. I has a friend paying my bills. She thought the debt was mine so see was paying the payment. When I came back I found out my debt on that card was up to over {$2000.00}. I should of only owed at little over {$600.00}. Never got a card all except the one is not mine.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-09

San Gabriel, CA

Convenience checks

Credit card:

Complaint: This complaint is associate with my XXXX XXXX XXXX. " Convenience '' checks carrying a 0 % APR were recently sent along with my monthly statement. The description of " Fees '' associated with these checks only refers to " balance transfers '', which are subject to a XXXX % fee or {$5.00} whichever is greater. I used XXXX of the convenience checks to pay a contractor working on my house, these checks were NOT used to transfer the balance of another credit card. The XXXX checks were written for {$2500.00} and {$240.00} respectively. I was charged fees of {$100.00} and {$9.00} respectively for using the checks. I called the credit card company to protest the fee, explaining that the fee description only mentions balance transfers as being subject to a fee, and that I did NOT transfer a balance from another credit card. I repeatedly stated my case and requested a refund of {$100.00} - the combined total of the XXXX fees. The credit card company has refused to issue me a refund. I find their description of fees for the use of these checks to be totally misleading and deceptive.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-09-08

Phoenix, AZ

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-08

Flushing, NY

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-08

Boston, MA

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-08

Omaha, NE

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-08

Elmwood Park, IL

Customer service / Customer relations

Credit card:

Complaint: My XXXX XXXX expiring next month XXXX they sent out new card and never notified consumer that your current cards are deactivated - we are trying to use are current credit-cards and they will not work for my self and my wife very embarrassing call barclaycard and they said we have reset card not telling the consumer card is deactivated because new cards are sent out so we can not use our credit card for 10 days and we are stuck it was a hassle very embarrassing when card were decline at all retail store and gas station barclay should have notified the consumer all consumer and expidited the new cards but they never did that and never said anything to the customers
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-08

WV

Credit line increase/decrease

Credit card:

Complaint: I have had a XXXX Credit Card issued by Barclays Bank for years. I travel frequently as my work requires. I get paid at the completion of a project which can be many months so my credit utilization goes up and down. I have never missed a payment. Barclays recently reduced my credit line by {$4100.00} without any notice what so ever citing my credit utilization as the reason. This left me with about {$200.00} in credit available and a disastrously tumbling credit score due to now even higher credit utilization. I see from other consumer complaints that this is not an unusual practice for Barclays. Due to the impact on consumers credit scores this practice of bait and switch ( here 's a great credit limit for you but we will take it away if you actually use it ) should be somehow regulated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-09-07

Brooklyn, NY

Credit determination

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-07

Denver, CO

Cont'd attempts collect debt not owed

Debt collection: Credit card

Debt is not mine
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-07

Manassas, VA

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-07

New Hamburg, NY

Other

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2016-09-07

Discovery Bay, CA

Credit line increase/decrease

Credit card:

Complaint: barclays decreased my credit card limit, I submitted a fraud claim and I asked if theres any way to reinstate my credit limit before the fraudulent transaction and the representative told me to wait after the result of the investigation Ive been waiting for a long time and up until now I have n't seen the result and no correspondent have been mailed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-09-06

New Orleans, LA

Identity theft / Fraud / Embezzlement

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-06

Ferndale, NY

Application processing delay

Credit card:

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-09-06

Newnan, GA

Payoff process

Credit card:

Complaint: We paid of our credit card and I paid to much. I contacted to credit card company and requested a refund. The amount is over {$900.00}. For more than 2 months they have said its in the mail. We never received it. We keep calling they keep saying the same thing. We requested the mail it with a tracking number they refuse.we have asked to talk to higher ups, we give our phone numbers they repeat it then when they do n't call we call them and they say we have not working numbers. They have no record of our working numbers. They have offered no solutions and veto all of our solutions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-09-06

Dallas, TX

Rewards

Credit card:

Complaint: My account was closed by Barclays on XXXX/XXXX/16. However, I did not receive my accrued rewards which are approximately XXXX points which can be cashed out for {$200.00}. Please issue a check for these rewards as the account was closed without the opportunity for me to redeem these rewards.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-09-06

Spring Hill, FL

APR or interest rate

Credit card:

Complaint: I was utilizing the XXXX XXXX sight and saw a balance transfer offer from Barclays Rewards card. I transferred over a XXXX credit card balance over to Barclays and come to find out that the amount of the new interest rate was much higher. It just seems deceptive and/or misleading that a consumer can transfer a balance over with a potentially lower interest rate
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response