BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 176
2016-10-03
Amherst, NY
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-03
Bay Hills, NY
Cont'd attempts collect debt not owed
Debt collection: Credit card
Debt resulted from identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-03
Manhattan, NY
Unsolicited issuance of credit card
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-10-03
Oviedo, FL
Billing disputes
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-10-03
Coral Gables, FL
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-03
TX
Arbitration
Credit card:
Complaint: I went on a cruise with a friends family, we applied for credit cards onboard the ship. The whole cabins charges were billed to my credit card. When I received the bill I contacted carnival and they sent me a document that I have attached, which clearly states I am not responsible for any of these charges. At the bottom it says there is an asterisk mark placed beside the responsible party, which you will notice is not me. There is only one charge on my folio card that was automatically put on there for {$48.00} for service gratuity.. every card was charged this. They put the charges on the wrong mastercard. I am not responsible for any of these charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-01
Blackbird, DE
Other fee
Credit card:
Complaint: Barclay Bank charged interest fees on interest only balance. Account balance was paid off $ XXXX then bill was sent showing a new balance due to interest of {$6.00}, a {$10.00} payment was made, however on next statement there was {$.00} in interest charged. My understanding is that it is no legal to charge interest on interest and believe this is a violation of the unfair and deceptive act that could be affecting many of their other customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-10-01
PA
Billing disputes
Credit card:
Complaint: I would like to bring it to your urgent attention that credit charge of XXXX dollars on XXXX XXXX, 2016 is subjected to thorough investigation based on conflicting and unfair investigation done by Barclay credit card company here in after referred as 'BARCLAY ' related to a serious violation of consumer rights and fraudulent activity by the business owner, XXXX , here in after referred to as XXXX ' ( CFPB complaint number : XXXX with additional as exhibits A-C ). A civil law suit ( case number : GV XXXX ) has been filed against XXXX on XXXX/XXXX/16 ( Exhibit D ). Despite the matter being in the court, XXXX representatives continued to call us to collect money by fraudulent ways and coercing us to pay with escalating payment notices ( Exhibit XXXX ).
1 ) BARCLAY was immediately informed about this fraudulent activity after a cancellation letter was sent to XXXX on XXXX XXXX 2016 as BARCLAY XXXX RESORTS credit card ending ... XXXX was used to pay XXXX dollars on XXXX XXXX 2016.
2 ) I spoke extensively with BARCLAY Disputes department by making regular calls and providing written information in reasonable time frame and then this case was abruptly closed due to lack of sufficient information provided to BARCLAY.
3 ) I had to re-dispute the case with BARCLAY and provided them multiple additional evidences to support the investigation.
4 ) Due to BARCLAY 's tardy response, I had to finally make a request to speak to a Manager ( operator ID : XXXX ) at BARCLAY on XXXX XXXX, 2016. She had a thorough and extensive knowledge of XXXX sales contract and clearly expressed that it was my responsibility to cancel the contract with XXXX within 6 days. She seemed to have little or no clue about evidences provided by me and asked me if XXXX was ever contacted to obtain online membership login and password for timely access to rightful information for us to cancel the contract. BARCLAY was already provided with this information ( Exhibit B ).
5 ) On XXXX XXXX, 2016, I contacted BARCLAY representative ( Operator ID : XXXX ) from Fraud investigations team. Prior to me providing her any significant details about this matter, she appropriately checked my information provided in the database and asked me if I ever used a suffix with my name. She became increasingly concerned with my reply being no and me never providing any such information to an authorized agent. After confirming my identity, she immediately told me that my card ending ... XXXX was being cancelled and BARCLAY will get in touch with me for investigation purposes.
6 ) A new card ending ... XXXX with XXXX balance ( as confirmed per email dated XXXX see Exhibit F ) was sent to me that I have never activated. I was never informed of any potential liability on my new credit card during my conversation on XXXX XXXX, 2016. I never received any communication from BARCLAY as a follow-up to my conversation on XXXX XXXX, 2016.
7 ) Subsequently, I received a letter on XXXX/XXXX/2016 ( Exhibit G ) from BARCLAY for billing period ( XXXX XXXX/XXXX/16 ) stating that payment due on my new credit card ending ... XXXX was XXXX dollars and I had to make payment by XXXX XXXX, 2016.
8 ) I immediately called BARCLAY and spoke to a representative who addressed XXXX as a 'BUSINESS PARTNER ' and then spoke to another representative ( Operator ID : XXXX ) on XXXX/XXXX/16 who refused to give me a clear reason as to why my credit card ending ... XXXX was cancelled on XXXX/XXXX/16 since 'he was not there '.
I urge Consumer Financial Protection Bureau to safeguard my consumer rights and consider an independent third party inquiry in to the BARCLAY credit card dispute related to fraudulent activity by XXXX due to potential conflict of interest and unfair/conflicting investigation done by BARCLAY so far.
Enclosures- Exhibits A-G
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-01
Gloucester City, NJ
Billing disputes
Credit card:
Complaint: While contacting Barclays to activate my rewards, the IVR stated that I had a payment due. Knowing that I had a payment posted today, I contacted their customer service at XXXX. The first man I spoke to informed me that they had not yet posted my payment and that it would take 2 business days to post. I asked if they would be effective dating the payment and he said no. I asked him if he was sure because they are required post my payment with the effective date as of when they receive my money. He again said no. He said their policy was 2 business days. I told him that they can not continue to charge me or any other customer interest if they already have my money. I asked to speak to a supervisor. After waiting on hold for XXXX, his Supervisor XXXX got on the phone. I asked her the same question, since you received my money today, XXXX/XXXX/16, will you be effective dating my payment. She too said no, that their policy was that it would not be posted for 2 business days. I again said that that is not right. You have my money and you can not charge me interest from today XXXX ( Friday ) until two business days next week ( Tuesday. ) I told her that is not acceptable and that I would be filing a complaint on the CFPB website. She told me to call back in two business days to verify the money was received. I told her I know the money was received by Barclays. I have a mobile confirmation and my bank also confirmed. She tried to say that my bank had not yet sent the money which was not accurate. She said that if I paid it on the Barclay 's website I would have received credit today but since I sent the funds electronically from my bank, it would take 2 business days. I told her that is not fair and they are still obligated to effective date my payment today XXXX/XXXX/16 regardless of when they post it because they had my money today. I have confirmation the money was received by Barclays today XXXX/XXXX/16 and it was not posted to my account. When I called my bank, they said this was not the first complaint that they have had about Barclays. I would like a full audit of my account and an interest credit from Barclays for every payment that they have held my funds for two business days. I would also like interest on the interest that I was overcharged. I would like all prior payments effective dated the day they received my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-01
Burlingame, CA
APR or interest rate
Credit card:
Complaint: Over the past several months my interest rate has skyrocketed. I am sure that, I did not, nor would have agreed to the terms and conditions of owning a Barclays credit card as they have explained to me. I have, on several occasions, requested to receive a copy of my contract. Each request has been met with a different reason as to why I can not have a copy of the agreement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-10-01
Palmerton, PA
Account opening, closing, or management
Bank account or service: Other bank product/service
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-09-30
Gwynedd, PA
Other
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2016-09-30
Nyc, NY
Identity theft / Fraud / Embezzlement
Credit card:
Complaint: XX/XX/XXXX, I checked my credit card transactions for my Barclays Card on-line and saw a charge that I had not made. I contacted the credit card company and told them I thought I was the victim of fraud and they agreed to remove the charge and investigate it. When I got my statement a few weeks later, I saw another fraudulent charge. I called again to report it and they agreed to cancel my card. I complained that the second fraudulent charge could have been prevented if they had responded to my first complaint and cancelled my card then. I then asked if they had experienced a security breach because I had not lost my card and it had not been stolen. They admitted that they had, but would not give me any details about the breach. They could not refer me to anyone who could give me that information and whether I was at risk of more identity theft. When I asked to complain to a supervisor I was put on hold for an extended period of time and finally had to hang up. The fraudulent charges on my account were very obviously fraudulent. They were for much larger amounts than I usually charge and made at stores far away. I believe that Barclays should have been able to identify the fraudulent charges themselves and should have made an effort to do so, particularly because they had experienced a security breach. I believe they had an obligation to let cardholders know about the breach so they could protect themselves from further identity theft. I was appalled that they seemed to feel no sense of responsibility and did not act proactively and to expose me to further identity theft rather than let me know there was a breach.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-09-30
Occoquan, VA
Delinquent account
Credit card:
Complaint: As part of earlier settlement with XXXX for In-App purchase, my XXXX old daughter had used a game on my wife phone which was tied to XXXX credit card. When we reached XXXX, they said they would reverse the charges. Somehow the charges on XXXX of credit card was not reversed. They continue to add financial charges and late fee. I informed my credit card company that these charge should not be there since I had spoken to XXXX. They did not remove the charges and continued charging. From initial charge of {$70.00} to {$700.00} with late fee. They have reported it to credit bureau and spoiled my credit score. Now they have turned the debit over to collectors who are constantly calling. I have called XXXX and unfortunately XXXX will not talk with Credit card company. As a consumer I feel frustrated after wasting a lot of time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-09-30
Bay Hills, NY
Identity theft / Fraud / Embezzlement
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-09-30
Rancho California, CA
Disclosure verification of debt
Debt collection: Credit card
Not given enough info to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-09-30
Chattanooga, TN
Other
Credit card:
Complaint: Ive had fraud on my Barclays XXXX XXXX and have never received any correspondence or request for information previously. Out of the blue one day I received a call asking for additional information and stating that they would be sending me a form that I would need to complete and sign which was some kind of affidavit, which I did n't receive until XXXX/XXXX/16 from charges that occurred in XXXX 2016. I also spoke with a woman named XXXX who asked me about getting a police report filed to which I did and ended up having to drive over 2 hours to get for them because they would not accept the report number and needed a copy. Well I have done everything they have asked me to do and went through great lengths and hurdles to do what they asked. Now after doing everything they have asked, they are trying to hold me accountable for fraudulent charges that I did not make. Spoke with a Supervisor name XXXX on XXXX/XXXX/2016 who said that she confirmed that the police report was received and she would send the claim to another investigator to re review and at this point charges were not back on my account. I called XXXX/XXXX/16 and spoke with another woman named XXXX who advised me that they did not show any notation of the police report so I faxed it again and I also received an affidavit which I faxed back as well. I call again today XXXX/XXXX/2016 and find charges back on my account and speak with XXXX again and she explains theres nothing she can do because the bank was n't able to determine whether or not I benefited from the transactions that they decided to make me accountable for the charges. This is completely wrong!! Ive done everything they 've asked me to do and they have waited 2 months to ask me for anything and now want to hold me accountable for something I did n't do and because according to the supervisor XXXX because they ca n't determine if I benefited or not they are holding me accountable and I would need to seek options outside of the bank. This is wrong, Ive done everything they asked me to do including making a police report and signing and getting everything they 've asked me to do and now they want me to be responsible for something that I took no part of or benefited from, this is wrong
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-09-30
Greensboro, NC
APR or interest rate
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-09-30
Brooklyn, NY
Convenience checks
Credit card:
Complaint: I wrote a convenience check which posted in my account on XXXX/XXXX/2016 and the credit card company posted the charge twice. I have contacted them 4 times and they admit that it is the same check and should be subtracted but nothing has been done. It is still charged to my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-09-29
Richardson, TX
Communication tactics
Debt collection: Credit card
Frequent or repeated calls
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-09-29
Overland, KS
Billing disputes
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-09-29
Petersburg, VA
Other
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-09-29
Finksburg, MD
Cont'd attempts collect debt not owed
Debt collection: Credit card
Debt is not mine
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-09-29
Garrett Park, MD
Other
Credit card:
Complaint: My Barclaycard was lost and/or stolen. I requested a new card via voice and via Barclaycard 's online portal. Despite multiple requests, Barclaycard refuses to send a new card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-09-28
Winston Salem, NC
Unsolicited issuance of credit card
Credit card:
Complaint: On XX/XX/XXXX-XX/XX/2016, my husband and I were celebrating our XXXX Wedding Anniversary at XXXX, VA. While there, we were approached by a young man who asked us if we would be willing to make an appointment to listen to XXXX XXXX XXXX tell us about their XXXX XXXX. We made to appointment for XX/XX/2016. During the appointment we were that it would take about 90 minutes with no obligation to purchase.
At the being the young man who was conducting our presentation said that he needed our Social Security Numbers. I immediately asked what for. He told us that these tours are pretty expensive for XXXX XXXX XXXX to conduct, so basically they do n't want to waste their time if we would n't actually be able to qualify to purchase if we decided we wanted to. I quickly told him that I did not want him to do a hard pull on my credit. He assured me that it would be a soft inquiry that would be harmful to my credit score and that if we decided to purchase, he would go from there. I was very concerned about this and asked him 4 different times if doing this would in any way obligate us to anything. He said no, we would not be authorizing them to purchase or apply for ANYHING!!!
After listening to their sales pitch for 3 hours and touring one of their condos, we decided that we were not interested in purchasing. When we came back from the tour, the young man 's boss came to the table all excited saying that I was highly qualified credit wise and tried to convince me to buy. We told them we were n't interested and that we were finished with the presentation.
Finally, a lady came over who I guess was the exit interview person. She tried again to convince us also. She told us that we could use our {$14000.00} credit card to pay for a portion of it. I quickly told her that we did not have a {$14000.00} credit card and if we did, we would not use it because we are not interested. She went on to tell me that I did indeed have {$14000.00} Barclay Card ( Master Card ) that I was just approved for. I got completely upset and asked her what in the world was she talking about. I expressed to her that in no uncertain terms had not applied for any such thing. She said I did. I became really irate and told I DID NOT!!!
She apologized and said that she did not know what I was told during my presentation, but that I was going to have a Barclay Card ( Mastercard ) coming to my house. She tried to explain to me that it was a really good credit card. I told her I was refusing the card, but she said that I would definitely be receiving it in the mail.
I immediately signed the papers she gave me saying that I was not purchasing anything. The lady was really apologetic and told me the Lord would not allow them to prosper at my expensive. She said God Bless You and we left.
Last Saturday, XXXX/XXXX/16 I received the Barclaycard Mastercard in the mail. On XXXX/XXXX/16 I filed complaints with all XXXX credit bureaus. I know that I could close this account on my own, but that would negatively affect my FICO credit score.
The bottom line is that I DO NOT want this credit card and certainly do n't need it. I have other credit cards at a far, far better interest rate than this lousy 19.24 % Barclay Mastercard that was fraudulently issued to me without my knowledge. I 'm not sure how XXXX XXXX XXXX can get away with doing such a fraudulent thing.
It would be greatly appreciated if the Consumer Financial Protection Bureau could help me resolve this situation by forcing Barclays Bank Delaware to take this credit card back and remove it from my credit report. It is totally unfair for anyone to be forced to accept a credit card that they did not knowingly apply for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation