BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 167
2016-12-06
Wichita, KS
Deposits and withdrawals
Bank account or service: Other bank product/service
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-06
Amity Harbor, NY
Late fee
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-06
Reno, NV
Customer service / Customer relations
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-06
Marietta, GA
Billing disputes
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-06
Neotsu, OR
APR or interest rate
Credit card:
Complaint: In XX/XX/XXXX I borrowed {$45000.00} on my XXXX XXXX XXXX XXXX XXXX XXXX, with a XXXX % APR for 1 year and a fixed interest rate of XXXX % thereafter. Meanwhile, my loan was sold to Barclay, who proceeded to charge me 16.99 % variable interest. For 3 years now I have spent HOURS on the phone with them, asking for them to XXXX ) produce the original contract ( which they claim to have never received in the purchase from XXXX, when I contacted XXXX, XXXX told me they had given it to Barclay, Barclay again never received, etc. ) ; XXXX ) honor the original XXXX 8.99 % interest rate ; XXXX ) provide me the courtesy of sorting this out. I have always paid above and beyond the minimum payment due. I always initiated above said phone calls. On various conversations, I was informed that the APR was reverted back to the XXXX FIXED rate, yet this never occurred. I also quit using the card as although I would pay in full that month 's charges, along with at least that month 's minimum loan payment, and always on time, yet interest always accrued on the current charges ( which never were beyond their 30 days due XXXX. Verbally, they claimed this was not to happen, yet on my statements, it always did. Just this last XX/XX/XXXX I was alerted by a recorded telephone message that my XX/XX/XXXX payment had not been received and is now past due. Until this point, I had never been late on this account. I had also sent in this payment. I called to find out what was going on, and they had attempted to take the money out of a checking account I had closed over a year ago ( which they had known about the account closure, as I had given them a different account from which to withdraw funds ). This caused the payment to be declined. I immediately called, and was told that late charges were removed and my payment was accepted. Upon receipt of this month 's ( XX/XX/XXXX ) bill, it showed me now owing twice the minimum payment due, and unbeknownst to me, XXXX of my XX/XX/XXXX 's over payment did not go towards the principal balance, but was applied toward XX/XX/XXXX 's amount due, subsequently accruing even more interest on the principal than their already unfair interest charges. This unfair practice happens over and over and when I call I do n't seem to get resolution, and no one gets to the bottom of this nightmare. I have yet to receive copies of the original contract, and I have never been a bad, defaulting or even late customer. I look forward to some sort of fair and courteous resolution. In frustration today, I advised them of my intent to file a complaint in regards to this matter, and the representative 's response to me was, " Do what you got to do, and good luck with that. ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-12-06
NV
Identity theft / Fraud / Embezzlement
Credit card:
Complaint: My account was used fraudulently, and after over XXXX calls to Barclay XXXX with my Police Report in hand, I was credited for the amounts of the fraudulent charges. I was not, however, credited for any interest or associated fees. I am still being charged interest on the fraudulent purchases. Unfortunately, k due to the complicated process of calculating APR on these amounts, I do not know how much money I am being charged.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-06
Perris, CA
Customer service / Customer relations
Credit card:
Complaint: My complaint concerns Barclay CardsXXXX rewards Visa card issued by BarclayCards. I believed this online application was a fraud, a scam and misleading advertisement. On XXXX XXXX I applied for a XXXX credit card when I was getting ready to purchase an airline ticket. At the time of purchase, I was prompt to complete and online application and if approved I would get a {$50.00} credit towards my ticket purchased today. I completed the application ; however, when trying to apply the credit card to the XXXX airline ticket purchase, I was not allowed to use the credit card. I contacted the BarclayCard company and explained what happened and was told I should have been prompted back to the credit card but the customer service representative indicated that once I made my first purchase with my new XXXX credit card I would get the {$50.00} credit. I have made the first purchase and when I inquired about the {$50.00} credit, I was told by the security department that this advertisement/credit was from XXXX, when I contacted Barclay Credit Card company the exact day I completed the application I was told that once I made my first purchase I would receive my {$50.00} credit. misleading AD. I withdrew {$300.00} cash and my card was frozen/blocked. I immediately contacted Barclaycard the card immediately offers this benefit ( CASH AVAILABLE ). asked a series of questions answered ALL questions correctly told I passed the screening few minutes later the security customer service representative said, " Although you passed the screening questions, you will still need to send in additional information. '' I sent in the requested information SS card back and front, CA ID back and front and my bank statement ALL Sent on XXXX XXXX, 2016 nine days passed I contacted the company to about my paper work, they had not I was asked another set of questions and AGAIN, I passed and answered them ALL correctly. The security representative than told me he was going to go through another series of question from public records and if I passed those he would release the block and remove the additional paperwork needed submitting. AGAIN, I passed the second round of screening questions, this make screening questions XXXX rep released additional paperwork needed made my card available for use immediately. He then indicated I could use my card RIGHT NOW!!!. I asked about the {$50.00} credit and was told I had to contact XXXX asked about transferring debt said I was cleared so I called back to start the transfers. I was once again asked several screening questions again now I am getting really frustrated because I was just told several hours ago, I was cleared and was good to go. I AGAIN answered the questions got the ALL correct and got the first transfer entered. Low and behold when I tried to add in the second transfer had to answer more questions, called Monday XXXX/XXXX/16 to speak with supervisor got nightmare customer service rep and supervisor both giving me another round of screening questions and new reason for block, so now it ' cash advance, need additional paper work, phone does n't match file, yet I used this same phone number to activate my card and my ID address does n't match file. Wrong, my application indicates XXXX XXXX and physical address, my CA ID bank statements show both address. Now I feel this company has gotten so much person info from me I believe I will be scammed at XXXX yrs old my info will be used and I should not have been treated like this Want investigation to be sure this company will not use my info. want to cancel card want investigation for mislead ad {$50.00} credit and why was I screened 7 different times and why was my home phone allowed to be used to activate my card all these seems illegal and like a scam to get elderly info to use for future credit applications or fraud or identity theft. Reps dispectful
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-05
Denver, CO
Closing/Cancelling account
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-05
Concord, NH
Billing disputes
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-05
Smyrna, GA
Identity theft / Fraud / Embezzlement
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-05
Chicago, IL
Other
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-05
Clermont, FL
Balance transfer fee
Credit card:
Complaint: BarclayCard balance transfer promotion will not show as paid off. I began trying to pay a promotion ending XX/XX/2016 a couple months early. To do this I paid above my minimum payment. In addition to other calls, I spoke with a supervisor XX/XX/2016 at XXXX who assured me it was paid in full. In the meantime, I accepted another balance promotion. Because I did this, they said all payments made over the minimum were applied to the fees. The representative I spoke with XX/XX/2016 at XXXX said the balance was not paid off and that I still needed to pay {$190.00}. Again, in XXXX I made XXXX payments ( {$190.00} and {$100.00} ). On XX/XX/2016 the XX/XX/XXXX statement shows a promotional balance of {$69.00}. Upon calling XX/XX/2016 at XXXX the representative sees XXXX payments in XX/XX/XXXX were received and could not figure out why it still has a balance. She opened a case ( # XXXX ). At my request a supervisor came on the line and again like the supervisor in XXXX, said the promo balance was paid in full. I referred her to the statement and she then stated it was because the statement closed on XX/XX/XXXX. I questioned why this would matter since the XX/XX/XXXX payments posted XX/XX/XXXX & XX/XX/XXXX. Further, I advised the statement indicates " balance subject to interest rate ''. I advised her I have called several times but I am sure they are taking advantage of customers who do not have the time to sit on the phone and wait because when I call I get placed on hold more than once while they " look into it '' and when they need to " get a supervisor ''. Very time consuming. I feel they are taking advantage of some sort of leap hole to charge customers interest fees even after the customer has paid off the balances.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-05
Washington, DC
Billing disputes
Credit card:
Complaint: I made a hotel reservation with XXXX on XXXX XXXX, 2016 for a travel date in XXXX 2016. A few days before my trip I called the hotel to confirm my reservation. I was informed by the hotel that the reservation made by XXXX had been cancelled and there was no current reservation on file. When I went to the XXXX website, I discovered that the homepage was now a blank screen with a notice that stated XXXX has filed for bankruptcy and is no longer in service and that " in most cases, accommodation reservations have not been paid and the booking is not secure. '' I checked my Barclay statement and noticed that the amount of {$410.00} was charged on XXXX/XXXX/2016 by XXXX. I quickly filed a dispute with Barclay ( Case No. XXXX ) in XXXX 2016 and received a response on XXXX XXXX, 2016. The notice stated that I would receive a provisional credit for the disputed amount, the merchant would be contacted, and if the amount will be rebilled, that I would receive another notice. I did receive a provisional credit from Barclay in XXXX 2016, but I never received the additional notice Barclay promised when my account was rebilled for the {$410.00} a few weeks later. I did n't understand why I was being charged the disputed amount when I provided all the required evidence Barclay requested to prove my service was never received from the merchant that issued the charge. I sent an additional statement to Barclay regarding my dispute with the XXXX charges ( dated XXXX XXXX, 2016 ) and asked Barclay to reopen the case, but received no response. I contacted the dispute center on XXXX XXXX, 2016 to follow-up and found that no progress has been made in settling this dispute.
It has been over 5 months since my initial dispute was opened and I have received NO communication from Barclay regarding its progress to resolve this matter. XXXX charged me for a service that was not received and has since filed bankruptcy. In fact, if the merchant 's website is visited, it clearly states that any reservations made with them are not secured or paid for. I do n't understand what other evidence Barclay needs to close this case. As a customer of Barclay, I would expect them to fight on my behalf against this type of fraud and financial abuse from merchants. Instead, they have neglected and ignored my claims.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-12-05
Blairstown, IA
Billing disputes
Credit card:
Complaint: This complaint arises from a request to place a charge on my credit card issued by the respondent bank into dispute for failure by the merchant to issue a refund credit for the charge after they represented they would do so upon cancellation of the order for lack of inventory on their part. The dispute was made to the respondent bank on XXXX/XXXX/2016, at which time I provided all requested information through a very time-intensive interview. Upon completion, I was informed I would not receive a chargeback or even a provisional credit until investigation was completed, which could take up to 90 days. Consequently, the charge would be computed into my statement balance and become due prior to any credit irrespective of the fact that I had formally disputed the charge and investigation is still pending. Banking regulations require that when a consumer disputes a charge on their credit card, the charge be removed or provisionally credited pending investigation, at which time such credit could be made permanent or reversed depending on the findings of the banks 's investigation. Upon raising this issue, I was escalated to a supervisor who confirmed for me that the original representative was inaccurate, and a provisional credit would be issued to my account within 3 business days. I accepted this solution. Upon monitoring my online banking XXXX/XXXX/2016, to check for the promised provisional credit, I was alarmed that not only had no credit been issued, but the dispute had been closed entirely. I contacted the bank by phone to inquire, and following a lengthy hold was advised that because the bank could not reach me by phone on XXXX/XXXX/2016 to request additional information the dispute was dismissed. I am perturbed that the bank would dismiss a dispute to a charge after one failed attempt to reach the customer, without providing any notice or reasonable period of time to contact the bank to provide further information. I am further annoyed that after going through such a time-intensive process once, I was required to initiate any further action to avoid being billed for a charge I had already notified the bank was in dispute and why. Moreover, I was required to resubmit to the same lengthy interview I had already given on XXXX to reopen the dispute rather than just supplement my answer with the " further information '' requested giving rise to the improper dismissal to begin with! Even more outrageous, this is because there was no " further information '' actually being requested ; everything I was asked to provide to resolve that had been in my XXXX statement! However, these collateral issues are not the primary focus of this CFPB complaint. After going through all this to get the dispute opened for a second time, the representative -- contrary to the agreement of the supervisor the first time this dispute was made -- repeated the policy that refused me a chargeback or even a provisional credit until investigation was completed, which could take up to 90 days. The charge is still computed into my statement balance and will likely be due prior to any credit irrespective of the fact that I had formally disputed the charge and that investigation is still pending. The person I was transferred to upon escalating this refused to do anything except take down an informal request for someone to call me back another day at an undetermined time. I believe the bank 's policy is non-compliant with the law and with industry norms, as well as purposefully designed to be as cumbersome, inflexible, and requiring constant monitoring follow-up action by the customer before the bank makes any effort to enforce its purchase protections to which the customer is contractually entitled on the logic that most people will opt to assume any losses themselves rather than claim for purchase protection and fraud protection where the bank risks taking the loss.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-12-05
Cocoa, FL
Account opening, closing, or management
Bank account or service: Other bank product/service
Complaint: XXXX ACCOUNT NUMBERs : XXXX XXXX/XXXX/XXXX Address : XXXX XXXX XXXX XXXX, XXXX, DE XXXX Phone : XXXX ATTENTION TO DISPUTE DEPARTMENT : Dear Sir or Madam : I am a victim of identity theft. An identity thief used my personal information without my permission to open an account several account in my name this debt is not mine. I have enclosed proof of my identity and a copy of my Identity Theft Report. In accordance with the Fair Debt Collection Practices Act, I am asking you to stop collection proceedings against me and stop communicating with me about this debt, except as the Fair Credit Reporting Act allows. I also ask that you BARCLAYSBK or any company associate with this account # XXXX and tell them the debt is the result of identity theft. I have enclosed a copy of the Federal Trade Commission 's police report Notice to Furnishers of Information. It explains your responsibilities under the Fair Credit Reporting Act ( FCRA ). The FCRA requires that debt collectors give an identity theft victim documents related to an account if the victim asks. Please send me copies of all records relating to the account, including : date account open all sign original contract including : Account applications made on paper, online, or by telephone Account statements or invoices Records of payment or charge slips Delivery addresses associated with the account Records of phone numbers used to activate or access the account Signatures on applications and accounts Investigators report Please send me a letter explaining what you have done to : BARCLAYSBK or any company associate with this account that the debt is the result of identity theft Stop collection proceedings against me Stop reporting information about the debt to credit reporting companies Provide me with the records I request Thank you for your cooperation.
Sincerely, XXXX, XXXX XXXX SOC SEC # XXXX DOB XXXX/XXXX/XXXX ADDRESS XXXX XXXX XXXX, XXXX, FL XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-04
Columbia, SC
Cont'd attempts collect debt not owed
Debt collection: Credit card
Debt resulted from identity theft
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2016-12-03
Manhattan, NY
Billing disputes
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-03
Brooklyn, NY
Identity theft / Fraud / Embezzlement
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-03
MT
Taking/threatening an illegal action
Debt collection: Credit card
Sued w/o proper notification of suit
Complaint: All I have received or heard from this collector was when a default Judgment was filed on me. I had not receive the judgement summons nor any other contact with this group before hand. Just a copy of the order granting Judgement and default judgement, Certificate of Service, and Notice of Entry of Judgement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-02
Prescott Valley, AZ
Closing/Cancelling account
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-02
Finksburg, MD
Billing disputes
Credit card:
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2016-12-02
Harsens Is, MI
Cont'd attempts collect debt not owed
Debt collection: Credit card
Debt is not mine
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-02
Discovery Bay, CA
Billing disputes
Credit card:
Complaint: I purchased a mobile app service called XXXX XXXX on XXXX/XXXX/16. The service did n't work for me and so I requested a {$99.00} refund from the merchant on the SAME day. The merchant refused to grant me a refund because I clicked on the link they sent me to access the service which " voided '' the refund policy and made me ineligible for a refund. This was the most ridiculous thing I 've ever heard. Of course, I will click on the link to be able to try it. I do n't know how else to do it.
I then went to Barclay credit card to dispute this charge and after a month, they came back to tell me that they can not credit me this amount because of the terms and conditions on the merchant 's website. I was grossly stunned by this lack of concern for their consumers who they do not protect from these fraudulent charges. I 've been a loyal customer who paid her bills on time and this is what I get? I do not care if I get charged {$1000.00} for a transaction as long as this is something that I CONSUMED. I refuse to pay charges that do NOT benefit me at all and so I request that the Barclay credit card company credit me back these fraudulent charges that reflected on my account on XXXX and stop this unprofessional practice of helping merchants rip off their own customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-02
AL
Identity theft / Fraud / Embezzlement
Credit card:
Complaint: My name is XXXX and I am a victim of Identity Theft. The thief made various fraudulent transactions or opened a fraudulent account with Barclays in my name. In accordance with section XXXX XXXX XXXX XXXX of the Fair Credit Reporting Act, XXXX U.S.C. XXXX ( XXXX XXXX, I am requesting Barclay 's provide me copies of all business records relating to the account. This includes application records or screen prints of internet/phone applications, statements, invoices, and the full accounting history showing how the alleged amount was calculated.The federal law directs that they provide these documents at no charge, and without requiring a subpoena, within XXXX XXXX XXXX XXXX days of their receipt of this request. I am submitting this through the XXXX so it is on record as when I sent then, that Barclay 's received it and are aware of what I requested.
Additionally, I am writing to dispute certain information reported about me to the credit reporting agencies ( CRAs ). I have enclosed a copy of my FTC Identity Theft Affidavit and police report. Because the information they are reporting is the result of identity theft, and does not reflect my activities, I am requesting that they stop reporting this information to the CRAs pursuant to section XXXX ( a ) ( XXXX ) ( B ) of the Fair Credit Reporting Act, XXXX U.S.C. XXXX ( a ) ( XXXX ) ( B ). Please investigate this matter and delete the disputed account as soon as possible. And I request that Barclays send me a letter documenting the actions they have taken to absolve me of any responsibility for the information I am disputing, which resulted from the identity theft.
Should they find the disputed information to be inaccurate or incomplete, or they can not verify the accuracy or completeness of the disputed information, they are additionally required, under FCRA XXXX XXXX b ) ( XXXX ) ( XXXX ), to promptly notify the credit reporting agencies of deletion of this information from my credit file.
Thank You, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-12-01
Queens, NY
Other
Credit card:
Complaint: I did a credit card balance transfer from XXXX ( XXXX ) to Barclays Bank Delaware on XXXX/XXXX/16 for {$1100.00} the money was never credited to XXXX we were charged late fees from them and the worse part is that Barclays Bank deducted {$2000.00} from our checking account without our authorization ( I 'm attaching XXXX statement ) ( I did a previous deduction authorization on other credit card I have with them, but not in this XXXX ) and we do n't know the reason how they get to that amount ; now, up to today there is no trace of the payment made by Barclays and what is worst our money is still lost and we have to pay our bills.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation