BARCLAYS BANK DELAWARE
Consumer Complaints
There are over 7700 complaints on file for BARCLAYS BANK DELAWARE. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 122
2017-09-15
Show Low, AZ
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: There was a hard pull on my credit report from a XXXX XXXX on XXXX XXXX, XXXX. There was no reason for this pull, as I have never heard of this bank or any of its affiliates. My credit report is already in the " below average '' category, and I would have no reason to do any business with this organization. Therefore either XXXX pulled the wrong report, or a fraud has occurred.
Again, to be clear, I did not authorize in any fashion a pull of my credit report by XXXX or any of its associates/affiliates. Please investigate as to why this inquiry was performed and a hard pull was done on my credit. I am trying to improve my credit, and I would have no reason to do business with this organization as it is clearly out of my league at this juncture.
My personal information is obviously very important to me, and I need this looked into.
XXXX regards, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-09-15
Nyc, NY
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with rewards from credit card
Complaint: I have a XXXX XXXX Credit Card. I am a very active user with the credit card and with Barclays Bank. Last year before signing up I asked a representative if XXXX & Barclays Bank would offer a bigger sign up bonus for the credit card. The answer was no! I find out that as a new customer I was being treated like cattle and lied to! One year after my signed up bonus XXXX increase the sign up bonus by XXXX points. Now I didnt need the credit card, but only signed up due to the representative and supervisors advice. Poor practice on Barclays part as the representative should have told me upfront there could have been a bigger sign up bonus in the future. Its fair to say Im just a bit upset here and I plan to fight for my XXXX extra points. Its not right to have Barclays or a third party travel service hired by Barclays Bank change their minds about sign up bonus and misleading consumers. Due to Barclayss own negiligence of the credit card program for XXXX XXXX I ended up getting screwed miles, which I can easily go on XXXX flights. I am a new customer for Barclays, but I will close my XXXX XXXX XXXX account and go to Barclayss competitors. Very disappointed with how this issue is being played out.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-15
Rocky Ridge, MD
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-15
Airmont, NY
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-15
Sacramento, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: Barclays bank delaware is reporting a credit card on my credit report that is not mine. I did not apply or sign any documents to authorize a credit card to be opened under my name. This credit card is showing on my credit and I have been denied credit by other companies because this credit card is over the limit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-15
Asheville, NC
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: In XX/XX/XXXX " courtesy checks '', routinely issued by XXXX XXXX ( although I requested on many occasions for them to be ceased ) were stolen from my mailbox and cashed by someone.
I was informed of this nefarious activity by XXXX XXXX ' Fraud department ( the Bank where they were cashed ), receiving a call on the Monday following the Thursday they were cashed and was informed 3 checks totaling {$6000.00} had fraudulently were signed with my signature and had been cashed by one XXXX XXXX ( who XXXX XXXX had on security camera ). I related to XXXX XXXX I knew no XXXX XXXX and the checks had to have been stolen from my mail box or otherwise she had no way of obtaining them.
I immediately contacted XXXX, who bounced from XXXX, XXXX, XXXX, or some location in between disconnecting me on several occasions throughout that day.
The following day I finally spoke to someone in the fraud department and explained what was going on and they blocked the account and assured me all was well and not to make payments on the {$6000.00} charges ( since my account was otherwise at a zero balance.
I was issued a new card ( which I never received ) and upon letting them know that, still another another card was issued. At the time of the fraud, I told XXXX, once again, to NEVER send our another " courtesy check '' on any of my three open credit card accounts and they told me it would take thirty days to end that practice. I spoke to our local law enforcement who said they really do not go after the felons in these cases.
As this saga continues, in XX/XX/XXXX, I received another form letter from XXXX indicating there had been suspected fraudulent activity on the new card. My belief was although, I had been assured the XX/XX/XXXX investigation had been completed and resolved, XXXX transferred all those fraudulent charges to the new card they had issued - I also receive a letter stating that I had not paid them in 100 days and my account was in collections. I am XXXX XXXX XXXX with excellent credit and have missed one payment in my life. Their ineptitude in handling this manner has caused my FICO score to drop more than 100 points due to a ( seriously delinquent account ). I have made numerous calls to XXXX in the past two weeks that have mostly been handled by their overseas call centers who have a standard manual ( as does their stateside operations ) and no one really has any authority to do anything but bounce me from one associate to another. In fact, when I told someone today about the complaint I was filing, they had no name, just : Office of the President XXXX XXXX XXXX XXXX DE XXXX I was assured today the " courtesy checks '' would cease ( within 30 days, which is what I was promised in XX/XX/XXXX when this was supposedly resolved at that point. I am hoping you can help me clear this matter up and possibly refer me to counsel or let me know if any class action litigation is pending concerning XXXX. If any litigation is pending I will very willingly ( although it is against my nature ) become a plaintiff.
Not only is XXXX inept, but I feel fraudulent in how they handle the distribution of these unsolicited mailings that can be easily stolen and reproduced. I may help to be a voice for the thousands of Americans who are victims of these underhanded practices at the hands of banks with whom they receive credit cards ( by the way, I contacted XXXX in XX/XX/XXXX and have not received another " courtesy check '' which leads me to believe incompetence at XXXX and an almost non existent communications chain that makes it nearly impossible to speak with anyone with authority. Any help you can give me in this matter would be appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-09-14
Van Nuys, CA
Incorrect information on your report
Credit card or prepaid card: General-purpose credit card or charge card
Account status incorrect
Complaint: I had an Barclays Credit Card account that I used to withdraw cash. Once the statement came in I called in the customer service and asked them for the balance to pay it, I made a full payment and changed my address. After 4 months they reached me and told me that my account was past due. Upon finding out that the account was past due I made a full payment and paid it off completely. A few months later I applied for another card with Barclays and both the newly opened account and the old one were closed. I downplayed it and after a few years I applied again not knowing it is the same company-Barclays. I got denied credit and received a letter stating that I had unsatisfactory previous relationship with the. I called Barclays and explained what had happened in the past, she went over the notes and confirmed that I was right. She therefore corrected the negative reading off of my credit bureau report and reopened the account that they had closed back in 2014. A few days later after I received the old reinstated card I received another letter that they were closing my account again. I called in to get an explanation and they ignored me by saying that I had unsatisfactory relationship with them and that no further action or explanation would follow. I have the new reinstated credit card that they sent but my report still shows that I had late payments. No matter how many times I tried to call and explain they would find all types of excuses including wrong date of birth and wrong mother maiden name to not talk to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-14
Bronx, NY
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: On XX/XX/XXXX my credit card was supposedly used for 2 cash withdrawals for {$350.00} and {$390.00} in an unknown ATM with the only information being provided by the bank as the financial institution being XXXX with zip code XXXX somewhere in XXXX. I contacted XXXX customer service as soon as I saw the charge on XX/XX/XXXX at XXXX ( XXXX time ) regarding the fact that I had not made those withdrawals. They stated that they would investigate, cancel the credit card, and remove the charges. I asked if they could send me a new credit card to my hotel, since on their website they state " If you need to make purchases or a cash advance, you can receive a temporary card within one business day ( if in U.S. ) and two business days elsewhere. '' but they told me that this was not possible. I was left stranded in XXXX for the remainder of my trip without any type of credit card or money. On XX/XX/XXXX I access my account only to see that the charges where placed back on my account, when I was explicitly told that they would not and that I would not be held liable or accountable for such charges. When I called customer service they state that they consider them as fraud because the chip technology the pin number was used. I have never used such pin number and I have no idea what the pin number is, and even so they still say that they can not do anything regarding these charges. They want me to pay the {$740.00} of charges plus a fee of {$20.00} per cash withdrawal transaction for a total of {$780.00}, when in no moment where these withdrawals made. They have evidence that I have never made a cash withdrawal and yet they expect me to pay for a new cash withdrawal that I supposedly made without any information regarding the bank, ATM, time, or location of the ATM.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-14
Oxford, GA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
You never received your bill or did not know a payment was due
Complaint: I could not believe what I saw when I pulled my credit report. There were these late payments below.
XXXX Date Late XXXX XXXX, XXXX Date Late XXXX XXXX I have no idea how this could have possibly happened, I believe that I made all the payments on time and I have a XXXX balance on the accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-14
Goodlettsville, TN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-13
Saint Louis, MO
Attempts to collect debt not owed
Debt collection: Credit card debt
Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-13
Co Spgs, CO
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-09-13
Ponte Vedra, FL
Written notification about debt
Debt collection: Credit card debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-13
Chula Vista, CA
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-12
Richmond, VA
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Installment loan
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-12
Ft Wayne, IN
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-12
Bellefonte, PA
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-09-12
Rincon, AZ
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-12
New Rochelle, NY
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-12
Fort Mohave, AZ
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-09-12
Portland, OR
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-09-12
Spokane, WA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Card opened as result of identity theft or fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-12
Blackbird, DE
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: I contacted Barclays on XX/XX/2017 ( payment due date ), immediately after I got out of work. I tried to make a payment earlier this day online but I had to add a new bank account and was n't able to do it on the mobile app. I was able to add the new bank account online however when I tried to submit the payment I was not able to online because it said it was after XXXX. I called Barclays at XXXX XXXX. XXXX mins after getting out of work. I was greeted by a rude agent. I told him the problems I was having online while trying to submit the payment he was not helpful at all. I felt like I had to drill answers out him whenever I asked questions. I asked if there would be a late fee and he advised me since its after XXXX there would be. I asked if they could waive it as I am literally 17 mins late. He told me because I had been late before they could not. I 'm looking at my payment history and do n't see where I have been late and of course since he was not helpful at all he did not advise when they had previously waived a late payment. Horrible customer service in my opinion and I work in customer service.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-11
IN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I have sent numerous request to Barclays Bank Deleware via Certified mail with return receipt, Requesting proper validation of this debt they claim. each time the company ignored my request and sent the same computer generated letters with itemized bill ect.. I shared the FTC option letter with itemized bills with them.
They have not provided me with any documentation bearing my signature, Showing any type of agreement or contract between myself and the party.
I have called this company onXX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX Each time I requested information/ Documentation bearing my signature showing that I owe them money and that the account belonged to me, They refused each time, I was told they could not honor my request.
I sent them the first letter dated XX/XX/XXXX, They signed for it on XX/XX/XXXX I sent the second letter dated XX/XX/XXXX, They signed for it on XX/XX/XXXX I sent the third letter dated XX/XX/XXXX, They signed for it on XX/XX/XXXX I sent the last letter dated XX/XX/XXXX, They singed for it onXX/XX/XXXX After each letter they did not actually mark my credit reports as " Disputed '', They marked them as " Investigation complete, consumer does not agree '' They also Deleted the account off my consumer credit reports and then added them back on the reports causing my scores to drop 20pts each time.
I feel that I have gave them ample enough time to resolve this issue and send me the documents bearing my signature, showing that I have an obligation on this alleged account.
This company has also reported to the Consumer credit reporting agencies, Wrong names and Address that I have never had, claiming them to be mine, In which the Consumer credit reporting agencies will not correct the error with name or address because it is connected to this account.
The responses I seem to get repeatedly is : " We completed our investigation and confirm your account is being reported accurately ''. I have not seen any proof that this is being reported accurately as of yet. They have failed to prove any of the information I have requested.
This company sent me a computer generated paper that they claim is the application I filled out for this alleged account, after looking at it, it does not have any part of my social security number on it to identify me, It has an incorrect last name and e-mail address that I have never owned. and an address I have never had, lived at or had anything to do with in a city I have never lived in. The mothers maiden name is incorrect ( NOT MY MOTHERS MAIDEN NAME ) This is claiming that I applied online, At that time I did not use the internet, I did not use computers and I was living at my current address, where I have lived for the last 25 years.
In some of the correspondence from this company they have referenced my " XXXX Account '' I have no idea what that is.
I have attached all correspondence from me and this company to this report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-09-11
Youngtown, AZ
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Complaint: On XX/XX/2017 XXXX XXXX got a payment from me to post into account ending in : # XXXX for XXXX XXXX XXXX in the amount of XXXX.
XXXX XXXX did NOT post the funds into the correct account which in fact was included with account # from my bank on the check issued via bill pay my bank XXXX XXXX. confirmation # XXXX check # XXXX.
I called 6 times and was hung up on 6 times!
I want MY MONEY credited to the ACCOUNT ending in XXXX!!!, NOT mine! : ending in : XXXX!!!
The company refuses to acknowledge their wrongdoing and insists that I must keep calling them for updates!
Look, I do not know about the " lack of accounting skills '' that XXXX XXXX omits from it 's training in bllling and accounting practices, I do know they are a bunch of idiots!
As a consumer, I do not anticipate me " working '' to correct their " XXXX ups ''.
I expect the " company '', XXXX XXXX, be held to higher standards within their Orginazition, including adhering to sound business practices and proceedures, not this careless screw-up!
Sincerley, XXXX XXXX XXXX XXXX cell XXXX fax!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation