BARCLAYS BANK DELAWARE

2017-09-26

Cheektowaga, NY

Attempts to collect debt not owed

Debt collection: Credit card debt

Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-25

Arlington, VA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-09-24

Dallas, TX

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I 've attached a letter written with all of the details regarding my dispute, etc., and pages of documentation supporting my dispute with Barclays Bank. Barclays never sent me timely information regarding the dispute, nor did they answer my last letter dated, XXXX XXXX, 2017 that pretty much sums up the transaction and details of the ongoing dispute. I removed a few pages within the documents I sent. They are page 4 of 18 and 11 of 18 as those pages were copies of my TX drivers license. PLEASE MAKE SURE YOU GO THROUGH THE DOCUMENT AS WELL AND REDACT ANY OF MY PERSONAL INFORMATION WITH THE EXCEPTION OF MY NAME, CITY AND STATE. thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-09-23

OH

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: I was anticipating my enrollment in a credit card program that would have closed my credit cards. I was told that it would be better for my credit reports if I closed them myself rather than having the credit card companies close it. I called and tried closing my credit cards on 3 separate occasions. One time on XXXX XXXX and again on XXXX XXXX and finally on XXXX XXXX when it was finally closed by the credit card company. Whenever I tried closing the credit card, I would inform that to the customer service representative of my intentions and they would abruptly end my calls. Finally, on the day it had been closed by the credit card company, I was told that it had already been closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-23

Baton Rouge, LA

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-22

Brooklyn, NY

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Complaint: I opened my barclay XXXX card in XXXX online, as I did the application online, I wanted to do a balance transfer from my XXXX account for the amount of XXXX on XX/XX/XXXX. That was the only balance transferI processed online. Once my credit was approved, I expect to see information on my balance transfer. I then called to confirm and add another chase account balance transfer for the amount of XXXX. In the midst of confirming and adding another balance transfer, Some how a third balance transfer was added at the mistake of the representative from barclay card for the amount of XXXX. They closed my account, I recieved a letter dated XX/XX/XXXX stating the balance transfer never processed and it was an invalid chase account. Online with my barclay card for the month of XXXX, my account shows the same information, how my account was credited back the invalid balance transfer for XXXX. Some how that balance transfer is now a " valid chase account " and is on my statement. I 've showed them all the proof and even the letter they sent me. I even had chase on the phone with barclay card telling them it 's not a valid chase account. In the event this happens they are supoose to open a claim with chase. They told me I need to contact chase and figure it out. Barclay card said they opened a claim, verified it 's a valid chase account under my name and they 're nothing they can do, I can write a letter to the president of the company. Basically this is n't my balance transfer, it was was their mistake, it 's not a valid chase account. They also, had a payment posted and taken off, I asked them to give me information on the payemt ; they also charge me interest on a brand new card. I 've asked barclay card to pull my phone records and listen to the call and they have done anything to help me as a customer! I have had nothing my problems and they resolution for me is to write the president of the company, they gave me his fax number. THank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-22

Warren, RI

Closing on a mortgage

Mortgage: Other type of mortgage

Complaint: In XX/XX/XXXX we went to a Timeshare presentation in California and bought the smallest points timeshare they had available, XXXX points. We were told we had to go to a new member orientation within 90 days that would explain our benefits and membership. To guarantee we go they require a {$49.00} deposit and we would receive the money back when we go to the presentation. Also for going/buying a timeshare we received a 3 day/2 night at a resort where the orientation would be held. After the presentation we were not given our money back we were given a XXXX gift card. We went to the orientation in XXXX, VA on XX/XX/XXXX. We were met by XXXX our rep ( later find out she is a sales agent ) She also has us bring our XXXX son with us, I asked about the daycare in the pamphlet they had and she said its in another building and most people dont want to bring their children. She tells us about some of our benefits, then proceeds to tell us that XXXX was just recently bought out by XXXX, and pricing will be changing. With this being the case, our XXXX points really cant do much. Also, they could only guarantee the purchase rate of {$6.00} per point for the next 18 months, after that XXXX will be raising the price. The sales manager XXXX came in at this time to explain that we got a deal when we bought the last timeshare and we have equity in our points ( something that never happens according to him ). And because of that we could buy an extra XXXX points for only {$3.00} per point. We were slightly hesitant because we just made a major purchase a few months ago and are now told that what we have doesnt mean anything. The thought in the back of my head was the sales person in CA. had to know they were being bought out, now we are stuck with useless points. We were then told about the Barclays credit card which is a way to help offset some of the assessment/maintenance fees. I then asked at that time if something can be done about the assessment fee that I already paid, because I did n't want to double pay. XXXX said he would look into it. We had our credit checked and we were approved for the Barclays card which would give us 0 % interest for 6 months that we could put the down payment of {$2500.00} on. Then XXXX told us the additional money would go through a company they use however the payment would be {$390.00} a month for 10 yrs. because they have very high rates, he then added however with our credit scores we would be eligible for a loan with XXXX and their rate is 6 %. That would drop our payment to {$250.00}, which is more affordable. We decided to move forward because we felt like it was the best option, we could handle a payment of {$250.00} and it would be better than basically throwing the XXXX we just spent on the original XXXX timeshare points away. Again, we were told that prices were rising, our current amount of points were useless and XXXX went on about what a great deal we were getting with this purchase. We figured we would take the money out of savings for the next two years until our daycare bill went down. We honestly felt like we had no other choice. We were then brought over to XXXX the QA Rep, to go over the paperwork. We had to stop several times, because she was explaining things to us very differently regarding how the Barclays card worked and it paying the assessment fee. We even had XXXX come back and explain it all again and he explained it wrong in front of XXXX and XXXX had to correct him. Now the Barclays card wasnt going to pay the assessment fee like we planned, this was right around the time of them telling us that we could use the bonus points that we received from this purchase to go to Hawaii on a dream vacation. So, we were very excited about that, and we were trying to look at the good that will come out of this. Us going on the dream vacation, the extra benefits that the other timeshare didnt give us, more points to travel with. We could deal with paying the assessment fee differently than what was originally explained. I also confirmed with XXXX at that time that we were going to look into crediting the maintenance fees I had already paid, so that could help with the first years assessment cost. Also during that conversation, we were told that the deal we were getting at {$3.00} per point was only good for that day and if we decided to come back the deal is off. We felt very pressured, defeated, overwhelmed, confused. Not to mention we had been there almost 4- 5 hours with our XXXX son. We decided to go forward because we could get the payment down when we refinanced the loan with XXXX and we were concerned that we had wasted money on the previous timeshare purchase. When we got home from vacation, we had my sons birthday party, I had a work trip, so by the time I had a chance to look into refinancing the loan with XXXX it was past the rescission period. XXXX does not offer a 6 % rate for a 10-year Timeshare loan ( it is not that we did n't qualify, it is NOT a product that they offer ) Nor does any other lender. We were okay with refinancing with another lender. We also looked into taking out Equity on our house to lower the payment, however we just bought our house so we didnt have enough Equity. We had not received any correspondence in regards to the assessment fees from XXXX. There was contact information in our sales paperwork for XXXX, the VP of Sales, stating he will respond to every call or email within 24 hours. I emailed him on XXXX/XXXX/XXXX. I also called him a few days later saying if I did n't hear back I would contact the BBB. He left me a voicemail on XXXX saying he would contact XXXX. XXXX called me back on the XXXX said that he is actively working on the assessment fees and he more or less got reamed out for letting us know about the 6 %, and also to get the 6 % he would have to high up in the financial chain. I told him to proceed with it. I have several texts in this time going back and forth with XXXX. I let XXXX know via text onXX/XX/XXXX that I am done and I want my money back from the timeshare. He said " my VP of Sales will be reaching out to you this afternoon to discuss options. '' I did not receive a call. I emailed the VP on XX/XX/XXXX and I also called him on XX/XX/XXXX. I saved all my text messages from XXXX. XXXX never returned any email or call in his 24-hour promise. Spoke with Finance XX/XX/XXXX and XX/XX/XXXX. Spoke with XXXX in Hospitality on XX/XX/XXXX and received email on XX/XX/XXXX, emailed her back twice on XX/XX/XXXX received an email back from her stating they are not willing to do anything to cancel the timeshare. XXXX has also failed to respond to the BBB. Our next loan payment is due on the timeshare and on the credit card ( we are currently overdue on the credit card ) This is going to start hurting our credit. We have been actively trying to resolve this since the beginning of XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-09-22

Columbus, OH

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-22

Kingsburg, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-21

Lewisville, TX

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with rewards from credit card
Complaint: I have been a customer with XXXX credit cards for over 4 years and opened XXXX XXXX XXXX in XXXX XXXX. All of a sudden in XXXX XXXX they closed my account saying " Your history of account usage '' and no other details. They advertise the reward points equal to XXXX cent towards travel charges and another 5 % back making each point worth XXXX cents. I have been saving up points towards my winter vacation. As of the closure I had XXXX points which equal to {$1400.00}. But they credited only {$710.00} at the rate of XXXX cents per point. So they owe me back {$780.00} They can not take my money away by closing the account abruptly at their discretion. I do not mind them closing the account and I can take my business to somewhere more honest and respectable. I want the money that I deserve.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-21

San Antonio, TX

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Delay in processing application
Complaint: Applied for XXXX XXXX with XXXX Rewards to be used specifically to purchase XXXX Watch costing {$740.00}. Subsequently to the online application submitted to XXXX, I received a form letter, undated, not signed, without anyone 's name appearing thereon and without a designated phone number, such letter demanded sensitive identification documents be sent to a PO Box , XXXX, DE within 30 days or the credit card application would be cancelled. The identification documents they demanded were a copy of my Driver 's License/State ID, Social Security Card and a current original utility bill or bank statement with visible name and address. No explanation was given for why these documents were being required in order for the subject credit card application to go forward. Called XXXX 's General Inquiries telephone number to address my concerns about the contents of the form letter and why it was sent to me in the first place. My call was transferred to three different people and, finally, ended at the desk of a Security Dept. XXXX, who after listening to my concerns about potential identify theft and why this sensitive info was being requested in the first place informed me that such a requirement was consistent with their policies in some instances. I specifically asked what may have triggered this event and she refused to answer. I informed her that XXXX months back I had received a XXXX 's XXXX with a {$9500.00} credit limit without any difficulties and without any compromising hard copy identification documents being required. She hesitated while she accessed my existing credit card account that showed no outstanding balance, the card having never been used, came back to inform me that that existing credit card was now being put on hold and could not be used until they received the aforementioned identification documents. I ended the call my informing her that I had no intention of sending such sensitive personal ID documents to a PO Box or to a financial institution that refused to provide reasonable assurance that my identity would be secure as well as an explanation as to why such drastic steps were deemed necessary in the first place.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-21

Getting a credit card

Credit card or prepaid card: General-purpose credit card or charge card

Delay in processing application
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-20

Cranston, RI

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Other problem
Complaint: Let me start this out by saying this is my third CFPB complaint for this matter. XXXX XXXX has been unfair and deceptive in their handling of this claim and this is a classic example of a UDAAP violation. I have been passed around to various groups, lied to, mis quoted policies in person and in writing etc etc etc. XXXX has done everything in their power to try and make this go away when they are indeed in the wrong. To date I have not got a valid answer on my claim. See below for first two claims. Prior to every conversation I have had with XXXX XXXX I have been told that the call was being recorded, so along with the attached there are recordings of the misleading conversations. The latest response to me states that the new policy does n't apply to me because of when I made the purchase. I was provided the old policy, a useless bank statement with nothing pertaining to this matter other than it saying the policy had changed on XX/XX/XXXX and another insulting explanation for why my claim is not covered. When I spoke to the XXXX representative I specifically asked on a recorded phone call for evidence where I was told that " Purchases made prior to XX/XX/XXXX were subject to the old policy ''. I was actually told in the first conversation after the 2nd CFPB complaint on XX/XX/XXXX that I filed my claim under " XXXX XXXX '' and the policy only covers " XXXX XXXX '' ... I was told the policy specifically says " XXXX XXXX '', which is why I was not covered. I scoffed at this and corrected the representative that in my initial claim i cited the policy correctly, and stated that the reason my trip was intrerrupted was do to a XXXX XXXX ( which is the same as XXXX XXXX ) and that at the time the trip was supposed to happen the XXXX XXXX level at the trip destination was at its highest level. Another example of a deceptive act trying to get me to back off of my claim rather than go forward with the correct amount of due dilligence on behalf of the consumer. I was then told on XX/XX/XXXX that through further research my purchase applied to an older policy that was replaced after the purchase but before the claim was filed. No where in the new policy or old policy or notification I received from XXXX in my XX/XX/XXXX statement does it say " Purchases made prior to X date fall under the old policy ''. In fact it actually says on page 38 under Legal Disclosures " Effective XX/XX/XXXX this guide to benefits REPLACES all prior disclosures, program descriptions, advertising, and brochures by any party. The Policyholder and the insurer reserve the right to change benefits and features of this program anytime. Notice will be provided of any changes '' and also on page 26 the new policy says under terms of coverage for trip cancellation or inturruption " Coverage begins on the date the trip was purchased and ENDS ON THE TRIP DEPARTURE DATE ''. My trip was purchased under one policy and ended under the new policy, which according to the language in the new policy I SHOULD BE COVERED. As the consumer I should not be faulted for a change in policy holder by the Credit Card company. According to the NEW policy my trip should be covered as it falls within the coverage timeframe. This is a potential UDAAP concern and I would like to receive local representation from the CFPB. Despite what I am being told about Purchases made prior to XX/XX/XXXX the policy is misleading and deceptive to the consumer. The CFPB Consumer Laws and Regulations manual V.2 published in XX/XX/XXXX states for Under, Deceptive, or Abusive Acts or Practices ( UDAAP ) on page 5 under Deceptive Acts or Practices that " Written disclosures may be insufficient to correct a misleading statement or representation, particularly where the consumer is directed away from qualifying limitations in the text or is counseled that reading the disclosures is unnecessary. Likewise, oral or fine print disclosures or contract disclosures may be insufficient to cure a misleading headline or a prominent written representation. Similarly, a deceptive act or practice may not be cured by subsequent truthful disclosures. '' The policy goes on to state " Acts or practices that may be deceptive include : making misleading cost or price claims ; offering to provide a product or service that is not in fact available ; using bait-and-switch techniques ; omitting material limitations or conditions from an offer ; or failing to provide the promised services. '' The amount of money I spend each year on my XXXX XXXX compared to the {$1000.00} claim shows how absurd this has become. It costs me nothing to read this policy and poke holes in its language. XXXX XXXX would rather try to make me go away with lies and deception than make this right. I understand my rights as a consumer but others may not and this is a clear cut example of deception and misleading statements. Whether I am right or wrong with this claim the inabilty to obtain a sufficient answer is why I am filing another claim. " Let me start this out by saying this is a repeat complaint. Please see the below in " " for the original complaint which still holds true. " I made a purchase for plane tickets in XX/XX/XXXX. The trip needed to be changed due to XXXX XXXX, which is a covered reason under the terms and conditions of my credit card. XXXX referred me to XXXX XXXX XXXX. When speaking to XXXX XXXX they told me that prior to XX/XX/XXXX they did not handle claims against this card, so they referred me to XXXX : A XXXX XXXX. I submitted all necessary documents to XXXX who then denied the claim based on the reason that " XXXX XXXX is not covered ''. I called them and sent them screenshots from the XXXX XXXX website showing them that indeed XXXX XXXX is listed as a covered reason. The case was reopened, and after weeks of back and forth communication, XXXX sent me back to XXXX as they said i needed to put the claim through them. When speaking to XXXX again, i was told that another company needed to be involved but they couldint not get me in touch with them, I had to go back to XXXX. I have not contacted XXXX again but will be and will also be closing my account with XXXX. The runaround i am receiving is terrible business and deserves to be escalated to all levels. I have all of the necessary documentation detailing the above, including written correspondence with XXXX, screenshots from the XXXX website, all necessary receipts etc. I can provide if necessary. '' This past week my complaint was denied by XXXX XXXX citing the policy saying that XXXX XXXX was not a covered reason for trip insurance. They even attached the policy and left me a voicemail telling me to read over my benefits ... which i did before all of this started leading me to file a valid insurance claim. On page 26 of the cardholder benefits policy and on the benefits section on the cards website it says under covered reasons " XXXX XXXX ''. Please see the attached letter where the policy was incorrectly referenced. At this point i have been passed between multiple insurance agencies, because when i made the purchase they were using one insurance company and when i filed the complaint they were using another. The original claim was indeed denied until i cited the policy and then was told it was a valid claim. I have an entire email chain with the original insurance company stating this and also telling me to go back to XXXX. The person i worked with from the Office of the President was unattentive to my claim and the original CFPB complaint. She would take days or weeks to respond to me after leaving me voicemails in inopportune times throughout the work day. She even put me back in touch with XXXX who I was able to determine before filing the CFPB complaint ( without the help of XXXX XXXX ) was not the correct company to talk to ... and they again told me it was not them who can help me ... which I already knew and told had already told XXXX XXXX office of the president when we spoke on the phone. When i tried calling XXXX XXXX again, I left a voicemail and received no response ... just a denial letter and voicemail telling me to check my email. The Denial on the CFPB website with attachments from the office of the president incorrectly cites their own policy, attaches the policy for me to ( re read ) and neglects the fact that " XXXX XXXX '' is listed on page 26 of their policy ( all attached ). All of this was given to the woman working my claim, along with all the other evidence needed including email chain with the original insurance company, all receipts, screenshots from their website etc etc etc ... and clearly ignored. See attached. This is unacceptable business and it is unacceptable that because this company can not figure out the correct insurance agency to put me in touch with or handle for me as a valued customer, I am now out the money that should be paid back to me. At the very least they should have competent people working in customer facing positions who can ACCURATELY AND ADEQUATELY CITE their cardholder benefits policy. If the consumer can read it, the Office of the President for XXXX XXXX should be able to read the policy before falsely denying a claim. At this point the only person that has done their due diligence in this situation is me. ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-20

Euless, TX

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-19

Brooklyn, NY

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Complaint: I WAS A VICTIM OF FRAUD I BELIEVE SOMEONE GOT ON TO MY ACCOUNT AND ADDED A XXXX XXXX XXXXXXXX CHECKING ACCOUNT ON MY ACCOUNT WITH XXXX CARD PAYMENTS WERE MADE IN THE AMOUNTS OF {$1700.00} & {$1900.00} THEN THE CREDIT CARD COMPANY CREDITED MY ACCOUNT, BUT WHEN THE BANK TOLD THEM THERE WERE NO FUNDS IN THE ACCOUNT THE CREDIT CARD COMPANY CHARGED MY BACK WITH THE AMOUNTS OF {$1700.00} & {$1900.00} I DID CALL THEM TO EXPLAIN THE PROBLEM BUT THEY REFUSED TO HELP. PLEASE HELP ME RESOLVE THIS ISSUE ASAP THANK YOU
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-19

Macclenny, FL

Opening an account

Checking or savings account: CD (Certificate of Deposit)

Unable to open an account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-19

Southfield, MI

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-19

Key Biscayne, FL

Fees or interest

Credit card or prepaid card: General-purpose credit card or charge card

Problem with fees
Complaint: I received a check in the mail from Barclay Card XXXX XXXX stating if i did a balance transfer before XX/XX/XXXX i would get a 1 % transfer fee and 12 months interest free on that balance transfer. So i did it on XX/XX/2017 and it reflects on my statement that it was posted on XX/XX/XXXX. I was charged on my next billing a transfer fee of {$100.00} and a interest fee of {$9.00}. on my next billing i was Charged another interest fee of {$75.00} and a separate interest of 2.93.. I called and complained about it and explained what i had done with the check via mail and was not supposed to be charged all this interest every month. They had no record of the check that was sent by mail as i have to pay interest on the balance transfer. So in XX/XX/XXXX I immediate closed my account with them and paid off the balance including all the interest they have charged me so I would n't have to deal with them any more. they said the complaint would take 7/10 business days. When i called on the XXXX day they said it could take up to 45 days. I want all my money back including my initial balance transfer fee cause i never took advantage of my no interest rate of zero percent for 12 month. I had to pay a fee to another company to transfer my money to them. Oh and this is funny I now got a bill with an interest of {$27.00} for the XX/XX/XXXX statement when I had a zero balance. I have uploaded offer letter and last statement. Due to me not having my account open it wont let me download my other statements. Please help me cause this company is not knowing whats its doing to consumers like me and just taking advantage of us poor people.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-09-18

Van Nuys, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: On XXXX XXXX, 2017 I applied for credit line increase on my Barclays credit card ending XXXX. The same day Barclays determined that since there was no recent activity on my card I am not eligible to even apply for credit line increase. This decision was not based on my credit. However, afterwards Barclays made a hard inquiry against my credit anyway and needlessly -- since my credit was not involved in their decision which was based exclusively on my account not being active.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-18

N Hollywood, CA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-18

Madison, WI

Closing your account

Credit card or prepaid card: General-purpose credit card or charge card

Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-18

Santa Monica, CA

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Complaint: Please Please Help Me Copies enclosed. Barclays Bank Delaware extremely stressful going on. Numerous Numerous call ( hang ups mostly ) record on cell phone. Rep no knowledge of banking procedure As you will see they credited the {$790.00} check to husband account on XX/XX/XXXX On XX/XX/XXXX they transfer to my account ( we both have accounts ) Now my accounts shows {$310.00} Credit ) Why would they apply this to my account when I did not owe {$790.00}? Why Awful banking right there. On my husband account they are saying payment due-his due date is XXXX/XXXX/XXXX I paid XXXX on XXXX/XXXX/XXXX so how is a payment Past Due! Come on Barclays Charged interest on XXXX/XXXX/XXXX {$14.00} I have been with this credit some years never this much game playing! They are reporting negative information on credit report 30 day late I have never complain about what I felt unfair or unethical with there procedures However, I would now like to see Barclays Bank Treat me as a rel customer. Apply the {$310.00} credit to the account they took from.Also remove any negative information from husband report. As can see Barclays all people are human. Barclay this was very costly for us! Could not purchase home Due to trying desparley to bring down debt ratio. Your failure to apply money in time. Barclay please do the right thing and correct this error. Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-18

Las Vegas, NV

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-17

Indianapolis, IN

Advertising and marketing, including promotional offers

Credit card or prepaid card: General-purpose credit card or charge card

Didn't receive advertised or promotional terms
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-16

Flushing, NY

Written notification about debt

Debt collection: Credit card debt

Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response