BANK OF AMERICA, NATIONAL ASSOCIATION
Consumer Complaints
There are over 87057 complaints on file for BANK OF AMERICA, NATIONAL ASSOCIATION. Dated between 2019-12-13 and 2011-12-01.
Complaints Page 28
2019-11-01
Louisville, CO
Closing your account
Credit card or prepaid card: General-purpose credit card or charge card
Company closed your account
Company Response: In progress
2019-11-01
MA
Problem with a credit reporting company's investigation into an existing problem
Credit card or prepaid card: General-purpose credit card or charge card
Was not notified of investigation status or results
Complaint: I was shocked when I reviewed my credit report and found late payment on XX/XX/2018 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me, or the payment was not applied as fast as expected. I checked my bank account and noticed that you deducted the money out of my checking account that on the month that you marked me late on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-01
Houston, TX
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: In progress
2019-11-01
Nashville, TN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I checked my account with XXXX and there is something on my credit report where Bank of America has obtained my personal information for a credit card that I have not applied for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-01
Mission Viejo, CA
Managing an account
Checking or savings account: Other banking product or service
Problem accessing account
Company Response: In progress
2019-11-01
Culver City, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: In progress
2019-11-01
Rayford, TX
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: In progress
2019-11-01
Discovery Bay, CA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: I have been a Bank of America customer for over 27 years. In XXXX of last year my husband passed away. In XXXX of last year an acquaintance of mine stole checks from my home as well as my debit card information. In the following 11 months this person used the checks and the debit card information totaling transactions of approximately {$20000.00}.
During this time I was not alerted by the bank to any fraudulent activity although it was obvious the checks were not signed by me and the debit card spending was very unusual activity. I became aware of all this in XXXX of this year and to date the bank has not returned my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-01
Nashville, TN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I checked my account with XXXX and there is something on my credit report where Bank of America has obtained my personal information for a credit card that I have not applied for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-01
Newport Beach, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: In progress
2019-11-01
Nutley, NJ
Lost or stolen check
Money transfer, virtual currency, or money service: Refund anticipation check
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-01
Tyler, TX
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-01
100 Palms, CA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-01
Farmingtn Hls, MI
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-01
MA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: These dates are incorrect.
Date Last Active : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX Date of Last Payment : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-01
Edenton, NC
Opening an account
Checking or savings account: CD (Certificate of Deposit)
Account opened as a result of fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-01
Jersey City, NJ
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Complaint: Bank of America requested additional documentation : Green Card, tax return, bank statement - everything was mailed, and then I relieved a letter with a decline reason : " unable to verify information ''. I have several CC approved already. Somehow they were able to verify, but not BOA. I tried to contact them via the phone to no avail.
Application Reference # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-01
Managing an account
Checking or savings account: CD (Certificate of Deposit)
Deposits or withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-01
Twinsburg, OH
Problem caused by your funds being low
Checking or savings account: Checking account
Late or other fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-11-01
Brunswick, OH
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Other problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-11-01
N Brunswick, NJ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: My account went into default due to loss of my job. The account was charged off and then bought over by a law firm debt collector. We reached an agreement for a monthly payment and I have been making the payments with no default. There was no offer in compromise, so I am paying the full money originally owed. However, the status of my account is still stated as a 'charge off, closed ', and the monthly report is reading as 'failure to pay ( FP ) ', while I am steadily making the payments. I contacted the law firm and was told it's the original debt owner ( Bank of America ), that is reporting it that way. I contacted Bank of America to change the status but they have refused to comply. The original debt was {$2800.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-01
GA
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Problem with customer service
Complaint: I have a Bank of America credit card used to balance transfers. I have 1 balance transfer with 0 % if paid in 12 months. I have a 2nd balance transfer with 1.99 % interest if paid in 18 months. In the past I've complained to the CFPB that BOA won't allow me to apply my payments in a manner that minimizes my accrued interest and penalty fees across both balance transfers.
My statement mailed on XX/XX/XXXX doesn't provide my remaining balance on both balance transfer. All I see is a total balance ( see attachment ). In the past, BOA 's statement included information on the remaining balance on each transfer. In XXXX, I called BOA asking them to resend my XXXX statement with information that details the balance remaining on each transfer. The resent statement mailed XX/XX/XXXX doesn't include the information I requested as well ( see attachment ).
I believe BOA is purposely withholding that information from me so that they can maximize the interest payments I'm required to make. I also believe that BOA is altering my remaining balance, per transfer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-11-01
Fort Lee, NJ
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Privacy issues
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-31
MD
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: Account Number : XXXX : Source of dispute information : Bank of America Dates associated with item being disputed : XX/XX/2000 Explanation of item being disputed : it shouldnt still appear on my credit report.
I am disputing the following information that appears on my XXXX report : Product not received, I never had bank of America Credit Card it shouldnt appear on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-10-31
Denver, CO
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation