American Financial Resources, Inc.
Consumer Complaints
There are over 141 complaints on file for American Financial Resources, Inc.. Dated between 2019-07-30 and 2012-11-20.
Complaints Page 2
2018-03-28
AZ
Trouble during payment process
Mortgage: FHA mortgage
Complaint: In XX/XX/XXXX we changed homeowners insurance from XXXX to XXXX XXXX. We sent all documentation for the change to the mortgage company and were told that when they got the refund from the insurance company for the payment that they had just made the change would be made. We contacted XXXX and they told us they would send the refund to American Financial Resources. We heard nothing else on the matter and were under the impression that everything was handled until we went to file a claim for storm damage to our home in XXXX, and found out that our mortgage company did not pay our insurance and then they proceeded to apply their own insurance company from our escrow. So we found another insurance company to take our business and American Financial still wanted us to pay for their insurance. We do not feel that we should because we did what we needed to inform them that we changed insurances.
Then the end of XX/XX/XXXXwe sent our monthly payment to American Financial and were notified that they did not receive our payment .So we contacted XXXX XXXX about whether the money order was cashed or not and when. We were informed that it was cashed on the XX/XX/XXXX. We then sent for a copy of the money order with XXXX XXXX and found out that our payment had been stolen from the united states postal box and altered with another name in the pay to line. XXXX XXXX told us it could take up to 90 days to deal with the bank that cashed it to get a refund. We have caught up on all of the payments that were missing and we are receiving notices stating that we are in default of our mortgage payment after they have received the payments, and it very frustrating. We do not want to move we have been here for 12 years and just want to make our normal payments and continue on. But we are also feeling like we are being harassed when we know we made our payments and we get all of this mail stating that we are in default. Plus they keep giving us the run-a-round.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-03-26
San Jacinto, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Back in XX/XX/XXXX I stopped receiving my monthly mortgage statement. I called in XX/XX/XXXX to have statements emailed to me. Never happened. I have called every month since ( 5 months ) and promised it would happen but nothing changes. I asked two months ago to go back to mailing the statement. Nothing changed. XX/XX/XXXX I called to talked to a supervisor or manager but none were available. I cOmpromised I would get a call either that day or the next business day. No phone call.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-02-14
Palos Park, IL
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: To the Consumer of Financial Protection Bureau ( CFPB ) I first became ill in XX/XX/XXXX. I was off work for three months which I returned to work in XX/XX/XXXX. However, I became ill again in XX/XX/XXXX in my mortgage began to be late in XX/XX/XXXX besides the inaccurate loan statements that were given to me due to the American Financial Resources and XXXX XXXX not working together to estimate my taxes correctly.
The American Financial Resources and XXXX XXXX has caused me suffering damages of predatory lending practices while using coercion practices on me by forcing me into a extended repayment plan that they knew will further strain my ability to get back on track with my mortgage payments. In addition, no one called me to discuss this matter of me being delinquent on my mortgage payment. Instead I received an enormous amount of phone calls from the number XXXX which is American Financial Resources but when I answered the phone call will immediately hang up with no one on the line. In addition, I would call the number back at XXXX during business hours however I would get a recording that stated I reached them during non business hours which may it very complicated for me to discuss the situation.
Finally, I used a different prompt with the same phone number to reach someone. However, when I spoke with the person I was told I can see if I qualify for an extended repayment plan for 6 months and this was around XX/XX/XXXX. Unfortunately, since I did not have the bill information she needed she told me I can call back to see if I qualify. I called back around XX/XX/XXXX when then I was told I do not qualify for an extended repayment plan. In addition, I told the person that I have been ill which has caused me increased in bills. I was told that I can try loss mitigation but if I do that understand it is a one time over the life of the loan so make sure that it is really needed at this time. Therefore, once I was able to reduce some bills I called back around XX/XX/XXXX. At this time I spoke to XXXX who was very rude on the phone.
I told him I wanted to see if I qualify for an extended repayment plan that earlier I was told I did not qualify for. XXXX took my information and stated that I can make a payment and for XX/XX/XXXX and XX/XX/XXXX payment would be over 1800.00 dollars I explain to him that I could not afford that and I plan to get back on track with my mortgage payments very soon. However, I explain that I receive a letter threaten to proceed with foreclosure procedures as of XX/XX/XXXX. He stated well do the extended repayment plan I said I would like to do the one for over 6 months, XXXX stated that they no longer over a 6 month extended repayment plan. Before I knew it XXXX put me into an extended repayment plan for the higher payments for over 1800.00 a month. I stated to him I told you I could not afford that and XXXX told me it is too late he cant change it. Therefore, I was forced into an extended repayment plan that I told XXXX I could not afford. As a result, they used predatory coercion practices on me forcing me into the plan they knew would further strain my ability to repay. XXXX did not educate me that since my mortgage was on about 40 days past due that my mortgage will not be escalated to foreclosure on XX/XX/XXXX. Instead XXXX force me into a plan breaking the CFPB regulations according to the strong protection of struggling borrowers servicer must not make the first notice or filing requiring foreclosure process until a mortgage loan account is more than 120 days delinquent.
In addition, nor did XXXX XXXX or American Financial Resources make phone contact efforts to help me with my situation instead they sent a letter threatening to start foreclosure procedures. In addition, both of these agencies make procedures more of a runaround than given me the customer service I needed to resolve my situation. I would like to be compensated for such predatory unfair and illegal practices for my suffering from XXXX and American Financial Resources. Last but not least American Financial Resources also consistently calculated my taxes incorrect causing me to pay a higher mortgage payment to later find out they owe me a refund. I was put through suffering of straining my ability to pay my mortgage during that time too. Please inform me how I will be compensated just as many other consumers are for predatory unlawful and unfair regulation practices. I look forward to your help with this matter. Currently my mortgage is only past due for XX/XX/XXXX which is about 11 days past due.
P.S. Please also make sure they remove the extended repayment plan that I was forced into for XX/XX/XXXX and XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2018-01-18
Sylvania, OH
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-18
Sierra Madre, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: PLEASE DO NOT USE American Financial Resource Inc. ( AFR ) for your loan application!!! They will screw-up your credit score due to their mis-conduct. They should not allow to do business anymore!!!
Here is my true experience with American Financial Resource Inc. ( AFR ) recently.
XXXX XXXX : XXXX Name : XXXX XXXX.
Property in CA. XXXX I am writing this complaint to share my experience on my re-finance with American Financial Resources Inc. ( AFR ) and XXXX XXXX Bank did not handle my loan transfer/purchase correctly in XXXX XXXX which cause a very bad impact to my current credit report ( Down from XXXX to XXXX ). I had requested American Financial Resources to correct this immediately and also report the correction to all credit bureaus at once. However, they repeatedly screw-up their mis-conduct.
This was what happened : 1. I had Cash-Out Refinance on my property in XXXX XXXX. The loan was closed on XXXX XXXX, XXXX with American Financial Resources Inc.
2. I received a letter from American Financial Resources in XXXX XXXX stating that the loan had been purchased by XXXX XXXX.
3. American Financial Resource continues to send me the mortgage statement monthly even the fact is the company no longer hold any lien to the property and request payment from me.
4. I have been paying XXXX XXXX bank on time every month since the loan transferred over to XXXX XXXX.
XXXX. On XXXX statement from American Financial Resource, it stated I have been XXXX months behind on my mortgage payment.
6. I called AFR in XXXX and questioning about this misconduct and the customer service who I was on the call with me was very unprofessional and she told me that I need to contact XXXX XXXX to clear this issue. At the end she told me that she will report this to other department in American Financial Resource Inc. She then hung up on me.
7. On XXXX XXXX XXXX, the I checked my credit report monitoring service and noticed that American Financial Resources IncXXXX reported two months late payment to credit bureaus even American Financial Resources Inc. did not hold any lien on the Property since XXXX XXXX.
8. I called XXXX XXXX couple days later to report this serious mistake and the customer representative asked me to Fax in a written request to XXXX XXXX so that they can follow-up on this matter with American Financial Resources Inc.
9. After months of phone calls and emails between American Financial Resources and XXXX XXXX, American Financial Resources finally sent me a letter on XXXX XXXX, XXXX and acknowledged their misconduct on their end and will send the correction to the Credit Reporting Bureaus.
10. I saw the updated correction on XXXX/XXXX/XXXX of my credit report and my score went back to XXXX again.
11. However, in two weeks later, American Financial Resources once again sent late payment of 120 days report to Credit Bureaus and my score then down to XXXX in couple days.
12. I sent email again to American Financial Resource ( AFR ) again on XXXX XXXX, XXXX again to ask them to fix the issue. This time, no follow-up AT ALL.
I am still looking forward to hear an update very soon on this matter from American Financial Resource Inc.
A very upset customer with American Financial Resource ( AFR ).
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2017-12-04
Philadelphia, PA
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-04
Bellevue, WA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: As I described in my complaint from XX/XX/XXXX ( and this happened again on XX/XX/XXXX ), American Financial Resources ( via their loan servicer XXXX ) do not accept additional principal payments payments exceeding 20 % of the current outstanding balance. This is a violation of my mortgage terms.
1 ) They responded - they claim this is because of the risk of " the funds being returned as non-sufficient funds ''. This is absurd, because they would accept {$10000.00} payment if the balance on my loan was {$50000.00}, but not if the balance on my loan is {$10000.00}. The risk for them is exactly the same in both cases, so they clearly have other reasons for this policy.
2 ) They advise to mail them a check instead. I tried doing that about a year ago, using my online banking. They consistently misapplied my additional principal payments as my next monthly payment, so I do n't have much confidence in this workaround they are suggesting.
3 ) Their web site just gives the error message " Additional principal must not exceed 20 % of the current principal balance '', without any explanation or a mention of the other ways to make this payment.
I think CFPB should demand that the bank and their loan servicer change their policy and abandon this limitation on additional principal payments.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-11-04
AZ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: American Financial took two payments from us during transfer of mortgage to XXXX. They sent one payment to the new mortgage but not the second. We have tried numerous times to resolve this between both companies. Sending bank statements of payments, email confirmations of payments with no resolve. Numerous hrs on the phone explaining this story to several people and our money is still missing.payments made to American Financial on XX/XX/XXXX and XX/XX/XXXX. First payment finally transferred to XXXX on XX/XX/XXXX. Second payment American Financial admitted to sending back to themselves instead of sending to XXXX. They refuse to solve this matter and both companies are not communicating with each other. Our money is gone from our account and had not been applied to our account for monthly payment of mortgage. American Financial should never have taken our payment if they transferred us without proper notification.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2017-10-25
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2017-10-11
Fountainville, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2017-10-03
Federal Way, WA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: On XX/XX/XXXX I tried to make an additional principal payment, using my lender 's web site ( afrmortgage.myloancare.com ).
To my surprise, after I entered all the details about my payment, I received an error message " Additional principal must not exceed 20 % of the current principal balance of XXXX '' ( see attached screenshot, the message is in red at the bottom ) This 20 % limitation violates the term of my loan - there are no limits on additional principal payments there.
I have reached out to my lender via Contact us form on their web site, but received no response.
On XX/XX/XXXX the same thing happened again, so the issue is still not resolved.
Company Response: Closed with explanation
2017-08-16
San Diego, CA
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: On XX/XX/XXXX we signed a contingency form providing our $ XXXX. deposit. On XX/XX/XXXX we, my sister and I submitted an application for a mortgage. As of today 's date no definite response has been provided from the mortgage company AFR, American Financial Resources. On XX/XX/XXXX our contingency date was up on our mortgage commitment. We were told that the appraisers had sent an incorrect form, then there was a problem the AFR could not open the file sent from the appraisal. Our realtor applied for a two day extension with the sellers, as we were told that the appraisal had held back the commitment of the loan. On XX/XX/XXXX we signed a second contingency form as there was still not commitment forth coming. The reason given for the lack of commitment was the underwriter was on vacation and the loan was sent to another examiner. On XX/XX/XXXX we signed a third contingency from the reason given the loan processor required a change in the insurance policy of the complex. I would have thought the insurance policy of the complex should have be reviewed at the beginning of the loan origination. My sister and myself have signed numerous letters of explanation as well as provided numerous pay stubs and bank statements, employment verification 's. I do realize that this is part of the loan process. However, my sister received a phone call from one of the examiner 's he said he was calling the utility company to verify her balance with the utility company. When all parties were on the line he asked the representative if she was delinquent on her account. It turned out she was on a payment program. She lives on the east coast and heating raises the bill during the winter months. My addresses were verified as far back as XXXX. Almost twenty years ago .... I was also asked if I was ever married. Then I was asked how many times. I am applying for a loan based on my income. My marriage ended in XXXX. We have both felt under excessive scrutiny, and delay tactics. The complaint is about two things : First the length of time for the approval Second, is there a scrutiny tactic at work here based on sexism? I would appreciate the follow up service you can provide.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-08-10
OR
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: After making regular payments for approximately a year on my mortgage with AFR they suddenly started placing notes on my account that my payment was not due. I noted this during my online payments for a couple of months and then received a more obvious note on my web portal that showed that my account had a positive balance. I called AFR and asked them to explain. I was told that when I made my first mortgage payment it was a month early and subsequent payments had also been early. The interest savings and escrow schedule had been moved back which accommodated approximately a {$1000.00} ( or about 2 full payments ). Since my account was a full two months ahead, per the recommendations of the AFR agent I spoke with I stopped making mortgage payments for 2 months. After a month and a half I started receiving collections phone calls suddenly and when I looked at my account it was badly past due, much more than the two payments I had skipped. I called AFR and after many subsequent calls and nearly 10 hours of hold and wait time they told me that another borrower had been making payments by mistake to my account. They told me there were approximately {$3500.00} of payments made to my account over the last 8 months. These payments were then removed at the exact same time I stopped paying because my account was ahead, despite the review that was done prior to stopping payments. The numbers I was given did not add up and the account ledger still does not add up. My escrow account was also adjusted and the money was removed from it reduced it to more than {$600.00} below what I had paid into it. When I brought this up with AFR they told me it was not my money that had been placed in the account, however, if you add up my payments and simplify their incredibly complicated account ledger it is easy to see that hundreds of my dollars are now missing. I also tried to explain this to AFR, however, they continue to point me back to my overly complicated account ledger and explain that it is correct despite the hard facts. In order to avoid foreclosure I borrowed money from another institution and paid off all of the bad debt on my account and brought it up to current. My escrow account deficiency was added to my monthly payments for the remainder of the year and caused my payment to rise by more than {$50.00}. AFR continues to threaten me with action against me even though my account is current. They also have assessed payment fees ( NOT LATE FEES ) that are being applied to my payment every time I make one. This has effectively raised my payment by more than 10 %. This is fraud. This company has been impossible to work with and has intentionally attempted to sabotage my mortgage using false claims that another lender was making payments to my account. I believe they have pre-screened mortgages that have more than 100 % equity and are " Rocking the boat '' to see if they can get some to sink and make money for themselves. I also believe they have intentionally overcomplicated their account ledgers to confuse borrowers and hide their fraudulent activities. My account is very simple. Every payment I make has principal, interest and Escrow. This is not how the ledger reads. Additionally no presentation of the escrow account has ever been made to me to show that the funds are being held accountable and applied in accordance to my mortgage terms. Please investigate this organization, they are ruthless and incredibly shady. Thank you!
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2017-08-02
Federal Way, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-07-03
WA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I am trying to complete a refinance on my home mortgage, changing it from an FHA to a conventional loan. I ordered a payoff on XX/XX/XXXX good through XX/XX/XXXX since this is an FHA loan I have to pay interest good through the XXXX of the Month. When I notified I was not going to be able to close on my refi by XX/XX/XXXX, I called on XX/XX/XXXX and requested a payoff good through XX/XX/2017 knowing I would have to pay a full month interest to close out my current FHA loan. <P/>I have called 3 more times as of X/X/2017 and still have not received an updated payoff. My rate lock is now expiring and American Financial Resources does n't seem to know how to process an updated FHA payoff in a timely manner.
Company Response: Closed with explanation
2017-06-01
Bham, MI
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2017-04-26
Spring Hill, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2017-04-25
IN
Closing on a mortgage
Mortgage: FHA mortgage
Complaint: Loan Assumption closing on XXXX XXXX , XXXX This has been a horrific process! Original Loan f rom XXXX and XXXX XXXX XXXX AFR/ XXXX . XXXX XXXX XXXX XXXX , In XXXX was assumed by XXXX XXXX XXXX on XXXX XXXX , XXXX File # XXXX through XXXX , XXXX . We requested an assumption package from AFR per their request and was completed per their request in XXXX this process took approximate 5 months with numerous paperwork requests from both parties. I have contacted XXXX and left numerous messages with no return calls. I have been receiving bills still on this home from AFR mortgage XXXX when XXXX XXXX XXXX has received bills from his assumed loan from AFR and is making payments, but yet I am still receiving bills. When I called AFR I was told they needed a copy of the Recorded agreement, XXXX , and XXXX . This should have all been taken care of through their own company/title company and subcontract company. I spoke with a supervisor XXXX who stated he was unable to assist me through customer service. Please Help! We closed on XXXX XXXX , XXXX and this is still an issue. XXXX XXXX XXXX or XXXX XXXX XXXX I have sent all the information that was given to me at closing, XXXX has all the copies because we closed at the house and he was the buyer/assumee.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-18
Bham, MI
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-18
Arlington Heights, IL
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2017-03-29
AZ
Settlement process and costs
Mortgage: Conventional fixed mortgage
Complaint: I paid for a house appraisal in XX/XX/2016 asked for by AFR doing business as Elend. I had applied for the Refi loan in XX/XX/2016. I submitted all documentations they asked for. It took them so long to process the loan papers that the " 4 '' months window for the validity of the appraisal ( per their loan employee ) they gave me, expired. In XX/XX/2016, they demanded that I re-appraised my property again. I objected as it was on their end that the process stalled. I asked for a refund for the appraisal costs as I found a more reputable company to process my loan. The loan officer I spoke to at eLend refused to reimburse me. I, then, contacted a law firm, gave them the factual information and they wrote a demand letter to eLend on my behalf asking them to reimburse me for the appraisal fee. The law firm for the eLend, AFR, company emailed me a legal letter stating that they do not refund money. When I received the letter from AFR, I contacted the law firm I asked for advice and they advised me to contact yours and other agencies who could be better able to help me to file for a complaint. The company information in question is- AFR American Financial Resources , inc. doing business as eLend. I would like to file this complaint as a warning to other borrowers who may want to do business with this company. I researched eLend online and found that there are also many other people who lost money the same way I did dealing with this company. If legal documentations, emails between eLend and I, etc., of the facts stated above, needs to be presented please let me know and I 'll provide it.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-01-28
Leeton, UT
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: My mortgage company " American Financial Resources '' has charged me {$5.00} to {$10.00} extra for my monthly mortgage payment, depending on which day I pay. Typically, after the XXXX of the month a {$5.00} fee is added in addition to my payment. After the XXXX of the month a {$10.00} fee is added in addition to my payment. The official late charge is never assessed unless the payment is received after the XXXX of each month. My mortgage payment is not due until the XXXX of each month. There extra fees do not appear on my XXXX form for tax purposes. Are these fees charges by AFR ethical or legal?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-01-27
South Florida, FL
Loan servicing, payments, escrow account
Mortgage: VA mortgage
Complaint: I have a mortgage through American Financial Resources ( AFR ) and was offered an IRRRL through eLend, which I agreed to complete. It has been a nightmare since inception. They XXXX around and the rate went up, then was finally locked in. Then, my escrow was half ( per month ) what it was supposed to be. XXXX XXXX provided the excuse that since wind coverage is n't a required coverage, they forgot and left it off. Keep in mind my original mortgage was through AFR and they had the wind in the escrow. I live in the XXXX - where we have hurricanes ... which means high winds. I asked for the escrow to be recomputed and now my payment is $ XXXX/month higher than my ORIGINAL payment. Keep in mind, my insurance and taxes have not increased more than {$100.00} in a year, my financed amount went from {$250000.00} to {$240000.00}, and my interest rate dropped XXXX basis points ( .5 % ). So my original payment was roughly {$1800.00} and is now at {$2000.00}. With my principal amount at roughly {$1100.00}, the $ XXXX+ escrow amount per month puts the escrow around $ XXXX- $ XXXX/year. Last year, my flood, wind, liability coverage and taxes were {$6800.00} ( roughly ). I want AFR to fix this once and for all. Getting tired of dealing with these XXXX as they think I am stupid and will pay an additional $ XXXX/year for them to hold on to. My first payment will be considered " delinquent '' by XX/XX/XXXX so I would like this fixed before then. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-01-20
Federal Way, WA
Loan servicing, payments, escrow account
Mortgage: Home equity loan or line of credit
Complaint: I have a home equity loan with American Financial Resources ( aka eLend.com ), serviced by XXXX XXXX. My loan allows additional principal payments. However, submitting additional principal payments proved to be quite difficult. On a number of occasions, XXXX applied my payment intended as additional principal, to the next month regular monthly payment instead ( which obviously defeats the purpose of making an additional principal payment ). Each time I reached out to them to request a correction, using their web site ( XXXX ) and/or the customer service line ( XXXX ), and each time I had to make one or more follow up calls before correction was made. What 's worse, at least on two occasions the correction was made in a way that made the payment history section on their website for my account very difficult to understand, and on one occasion my account was about {$900.00} short.
While those errors eventually got corrected, I am in a similar situation once again. On XXXX/XXXX/2017 I made a payment that was intended as additional principal payment. XXXX applied it as my XXXX payment. On XXXX I reached out via their website and requested a correction. Their website said someone will respond in 5 business days. On XXXX there was still no response, so I called their customer service line. I was told the correction will be done within 8 days. Yesterday XXXX - still no correction, I called the customer service line again. Same thing - no explanation why it was n't done in 15 days, and they ask me to give it another 3 business days. This is obviously unreasonable, and amounts to denying me a possibility of making additional principal payments.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-01-13
Ames, IA
Settlement process and costs
Mortgage: Conventional fixed mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation