AmerAssist A-R Solutions, Inc.

2018-01-31

Gary, IN

Written notification about debt

Debt collection: Medical debt

Didn't receive enough information to verify debt
Complaint: On XX/XX/XXXX, I received a letter from AmerAssist stating that I owed a dental practice over {$220.00}. On the back of the letter it explained how I could dispute this debt and request for more information to be sent. On XX/XX/XXXX, I sent them a Validation of Debt letter asking them to send as follows : Agreement with your client that grants you the authority to collect on this alleged debt. Agreement that bears the signature of the alleged debtor wherein he/she agreed to pay the creditor. Any insurance claims been made by any creditor regarding this account. Any Judgments obtained by any creditor regarding this account. Name and address of alleged creditor. Name on file of alleged debtor. Alleged account number. Address on file for alleged debtor. Amount of alleged debt. Date this alleged debt became payable. Date of original charge off or delinquency. Verification that this debt was assigned or sold to collector. Complete accounting of alleged debt. Commission for debt collector if collection efforts are successful. They have not sent me any of the information requested above that is by law my right to receive in order to proceed with this matter. They never sent more validation on this debt, but continued to harass me through letters stating the same thing from the first letter and saying that I have ignored previous attempts to collect debt from the above listed creditor. Which is false, because I sent them a Validation of Debt within the 30 day guideline requesting for more information. Then on the bottom of this letter they insinuate a threat stating that this will lead to additional costs and further proceedings. This letter was sent to me early to mid XX/XX/XXXX. Before that letter, they sent me another one stating that their client would accept a lower payment of {$110.00}, but nothing else that I asked for above in my letter. I also stated in the letter : " If your offices fail to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file and a copy of such deletion request shall be sent to me immediately. " It's been past 30 days since I requested this information and they have not sent me a response to that letter and instead sent me two more harassing letters. Which is also a violation, because during the time frame of me waiting for a response they are not harass me about this debt. So, I called in to AmerAssist on XX/XX/XXXX to the extension they gave me in the multiple letters I received and it didn't work. So I wasn't able to speak with XXXX XXXX. Instead I spoke with a woman named XXXX, she wouldn't give me her first name, and she was very rude and abusive. She put me on hold in the middle of our conversation stating that I was upset when I was very calm and without my permission. I just wanted to know why they were still harassing me since I sent a Validation of Debt and I'm waiting on a response. She told me that they sent a response on XX/XX/XXXX and that wasn't the truth. What they sent me on that date was a statement that the client was willing to lower the debt. It did not have all of the information I requested. She continued to badger me, wouldn't listen to anything I said, and was very condescending. I told her how unprofessional she was acting and she told me she was being very professional. She insinuated that I didn't deserve more validation on this debt even though it is my right to receive it and asked, " Are you really trying to say you've never been there? '' It was so disrespectful, unprofessional and demeaning. She also threatened on the phone that further actions will be taken. I told her I never received a response to my letter and she claimed they did send it. She said they couldn't re-mail it to me and that they could only fax it. I let her know that I didn't have a fax number and she wouldn't move on re-sending this letter they allegedly sent me that I never received. Also, in my letter I told them to give me 30 days upon receipt of the response to the letter to investigate the information and see if the debt is mine. Then if the debt was mine I would pay it and if it wasn't I would either get a lawyer involved or explain further that I am not to pay this debt. But since it's been past 30 days all references to this account must be deleted.
Company Response: Closed with explanation

Timely Response

2018-01-26

Arcola, TX

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Untimely Response

2018-01-10

San Gabriel, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Old information reappears or never goes away
Complaint: filed chapter XXXX discharged in XXXX/XXXX/2016 companies keep saying it willl take off but dont case # XXXX XXXX XXXX
Company Response: Closed with explanation

Untimely Response

2018-01-09

Seattle, WA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Company Response: Closed with explanation

Untimely Response

2017-11-08

Garrison, MD

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2017-10-05

Jacksonville, FL

Took or threatened to take negative or legal action

Debt collection: Medical debt

Threatened or suggested your credit would be damaged
Company Response: Closed with explanation

Untimely Response

2017-10-02

Delray Beach, FL

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Complaint: AR Solutions is attempting to collect a debt that is PAID IN FULL -- -- -- They a scammers. Please remove fraudulent collection notices on my credit reports ... ....
Company Response: Closed with explanation

Timely Response

2017-09-04

East Rockaway, NY

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-06-07

Smyrna, GA

Took or threatened to take negative or legal action

Debt collection: Medical debt

Threatened or suggested your credit would be damaged
Company Response: Closed with explanation

Timely Response

2017-05-18

Poughkeepsie, NY

Problem with a company's investigation into an existing issue

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Problem with personal statement of dispute
Complaint: AmerAssist is continuously calling me regarding a debt that my mother has with a XXXX XXXX . I am power of attorney for my mother and signed no documents taking responsibility for any debt in my mother 's name. AmerAssist had made an inquiry on my personal credit report and has threatened to report this as an unpaid debt. I know they can not legally do this. But I simply do n't trust them. They have already lied to me advising me that as POA, I am responsible. I know this is n't true.
Company Response: Closed with non-monetary relief

Timely Response

2017-03-23

Granada Hills, CA

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Untimely Response

2017-03-17

Ridley Park, PA

Improper contact or sharing of info

Debt collection: Medical

Contacted employer after asked not to
Complaint: Ameriassist debt collector has called me all through out the day and night. " XXXX '' has called my family members telling them I am in debt, and even called my boss and told them they were collecting my debt, thanks for the humiliation. This is a debt of the birth of my child, I was told my insurance was going to pay 100 % of it therefor I am trying to work with my health insurance and my hospital concerning this issue. The lady XXXX from ameriassist told me to pay her XXXX $ and she will leave me alone for XXXX month. Luckily I was pay day and I did have that money at the time even though money has been a struggle for me now as a single mother.
Company Response: Closed with explanation

Disputed: No Untimely Response

2017-03-01

El Dorado Hills, CA

Improper contact or sharing of info

Debt collection: I do not know

Talked to a third party about my debt
Company Response: Closed

Disputed: No Timely Response

2017-03-01

Lansdowne, VA

Disclosure verification of debt

Debt collection: I do not know

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2017-02-23

MI

Improper contact or sharing of info

Debt collection: I do not know

Talked to a third party about my debt
Complaint: A company called Amerassist has called my Mother in Law, my Father in law and a very distant cousin of mine, who I do not even have the contact information for myself, and has shared with them that they are attempting to collect a debt from me asking for information. They have called them on private home numbers and cell phone numbers, even after they ask to stop being contacted. I am unaware of any debt owed, and they are harassing people that I do not even speak with about alleged financial issues.
Company Response: Closed with explanation

Disputed: No Untimely Response

2017-01-18

Bethesda, MD

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Company Response: Closed with explanation

Disputed: No Untimely Response

2017-01-18

Chino, CA

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Untimely Response

2016-12-23

Cypress, CA

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt was paid
Company Response: Closed with explanation

Disputed: No Untimely Response

2016-11-09

San Gabriel, CA

False statements or representation

Debt collection: Other (i.e. phone, health club, etc.)

Attempted to collect wrong amount
Complaint: XXXX wrongfully sent me to collections without properly contacting me and doubled the payment amount owed second complaint I XXXX XXXX XXXX am not the responsible party for financial payment
Company Response: Closed

Disputed: No Untimely Response

2016-11-03

Denver, CO

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt was paid
Company Response: Closed

Disputed: No Timely Response

2016-09-08

San Jacinto, CA

Managing the loan or lease

Consumer Loan: Installment loan

Complaint: It was an insurance claim which they paid, and I continue to get threatening letters, calling the dentist several times and well as AmerAssit A/R solutions. Both XXXX are at fault and I am the victim. What even worse I am in the middle of escrow so this potentially could hurt me buying a my house. Please help
Company Response: Closed

Disputed: Yes Timely Response

2016-08-31

Charlotte, NC

Improper contact or sharing of info

Debt collection: Medical

Contacted employer after asked not to
Complaint: Continuously contacting me at my place of employment. Harrassing calls all day. Company - AmerAssist Turnaround Management
Company Response: Closed

Disputed: No Untimely Response

2016-08-24

Sun City, AZ

Communication tactics

Debt collection: Medical

Threatened to take legal action
Company Response: Closed

Disputed: No Timely Response

2016-08-23

PA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: They are trying to collect a debt that is my mother not mine. I have called them since XXXX to supply me the details for the debt and every month they state that they did n't get a response from the person they are collecting. The debt is co-payment for my mother drugs from a XXXX XXXX that missed billed her and I told them that they missed billed. I have the invoices that they are trying to collect it is clearly for my mother and nothing to do with me. I think if they ca n't show how this debt is mine after 60 days then they should know they are in the wrong. The woman from the collector told me that they do n't care and it is my debt.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-05

NY

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: I held a power of attorney for a man residing in the XXXX. The principal died. The XXXX hounded me to pay the debt, and even though I wrote to them and told them that I was not liable for the debts of the deceased person, they referred the matter to a collection agency that did not even list the deceased person as the debtor.
Company Response: Closed with explanation

Disputed: No Untimely Response