Alliance Data Card Services
Consumer Complaints
There are over 7289 complaints on file for Alliance Data Card Services. Dated between 2019-12-12 and 2017-01-04.
Complaints Page 284
2017-02-02
Columbia, CT
Identity theft / Fraud / Embezzlement
Credit card:
Company Response: Closed with non-monetary relief
2017-02-02
Berkeley, NJ
Application processing delay
Credit card:
Company Response: Closed with explanation
2017-02-02
Boynton Beach, FL
Identity theft / Fraud / Embezzlement
Credit card:
Company Response: Closed with non-monetary relief
2017-02-02
South Florida, FL
Managing the loan or lease
Consumer Loan: Installment loan
Company Response: Closed with explanation
2017-02-02
Blythewood, SC
Disclosure verification of debt
Debt collection: I do not know
Not given enough info to verify debt
Company Response: Closed with explanation
2017-02-02
Montevallo, AL
Customer service / Customer relations
Credit card:
Company Response: Closed with monetary relief
2017-02-02
Columbus, OH
Communication tactics
Debt collection: Other (i.e. phone, health club, etc.)
Frequent or repeated calls
Complaint: Sometimes XXXX calls a day. Starting at XXXX till XXXX. They got my mother 's phone number and called her repeatedly. Received phone calls before payment was pass due. Amount owed is under XXXX dollars. PayPal representative talked over me and was obviously not listening to a word I said. Set up a settlement was told the first XXXX payments were scheduled then find out only the first XXXX was scheduled after representative told me XXXX were scheduled. PayPal is harassing me for XXXX dollars with a XXXX. Repeated calls to my XXXX XXXX XXXX mother is unacceptable.
Company Response: Closed with non-monetary relief
2017-02-02
Nashville, TN
Other
Credit card:
Company Response: Closed with non-monetary relief
2017-02-01
Hatboro, PA
Billing disputes
Credit card:
Company Response: Closed with non-monetary relief
2017-02-01
Grosse Ile, MI
APR or interest rate
Credit card:
Complaint: The statements are intentionally confusing and do not detail differences in payments due for purchases vs. balance transfers. They then charges interest on the purchases since the min payment ( not clear ) on the 0 % balance was not met. This is intentially misleading.
Company Response: Closed with monetary relief
2017-02-01
Berlin, MD
Cont'd attempts collect debt not owed
Debt collection: I do not know
Debt is not mine
Company Response: Closed with explanation
2017-02-01
Harsens Is, MI
Delinquent account
Credit card:
Complaint: Commity Bank has called my phone over XXXX times in the past XXXX hours. They will call every XXXX minutes if I do n't answer my phone. I have answer and asked them to quit calling my phone and they continue to keep calling.
Company Response: Closed with non-monetary relief
2017-01-31
Manchester, NH
Communication tactics
Debt collection: Credit card
Threatened to take legal action
Company Response: Closed with non-monetary relief
2017-01-31
Discovery Bay, CA
Rewards
Credit card:
Complaint: I am a XXXX XXXX cardholder. With the merger with XXXX, XXXX offered me 30 % more points via an emial campaign if I converted my credit card airline miles over to XXXX points. I researched both airlines flight offers extensively. It was XXXX points or {$560.00} to get a round trip airline ticket from XXXX to XXXX on XXXX with my points. On XXXX, it was {$470.00} ( it did not give me a point option because i did not have enough points. ) Believing XXXX would give a fair and simliar value for my credit card rewards, I took advantage of the offer and converted all of my XXXX points to XXXX XXXX. XXXX XXXX is now charging me XXXX points for a round trip ticket from XXXX to XXXX. This is unacceptable, unfair and deceptive advertising practices and the XXXX XXXX credit card mileage conversion program should be investigated heavily.
Company Response: Closed with explanation
2017-01-31
Providence, RI
Unsolicited issuance of credit card
Credit card:
Complaint: Paypal started a credit card in my name without my express permission. This was after I used Paypal to make a purchase in 2015 for a one-time expense.
Company Response: Closed with explanation
2017-01-31
NY
Billing disputes
Credit card:
Complaint: I did a XXXX loan thru comenity capital bank it was an 18 month interest free loan we had signed up for e-billing, however the statements ended up going into spam after the initial setup, but we always logged into our account first week of the month to pay since we knew was due, the 18 month grace period expired and they are billing me for past interest, A -- the only way we realized the oversight was when I received a TEXT for past due amount about 2 weeks after expiration date, the payment in fact had already been made and when we looked at account we saw balance had jumped by app {$2000.00} B -- I called right away and was told about the expiration so I immediately paid the principle and said I would not pay outstanding interest, I have contacted them numerous times to resolve this issue to no avail and they want me to pay {$2000.00} for a less than 3 week oversight C they continually harp on the notice in the statement, even if I did receive the statement there is only ONE small line in a XXXX page statement with the expiration date noted D -- also they can send me a text about a past due amount [ that did n't even exist at the time ] after the expiration and yet could n't send a text that the grace period was about to end F I have told them numerous times I will not pay and send to collections and to stop adding obscene interest charges on top of interest charges G their notification policy sucks and is strictly selective to their benefit and they take advantage of minor oversights with absolutely no regard for people
Company Response: Closed with monetary relief
2017-01-31
Dallas, TX
Managing the loan or lease
Consumer Loan: Installment loan
Company Response: Closed with monetary relief
2017-01-30
Austin, TX
Billing disputes
Credit card:
Company Response: Closed with explanation
2017-01-30
Cave Creek, AZ
Rewards
Credit card:
Company Response: Closed with explanation
2017-01-29
Hollywood, FL
Billing disputes
Credit card:
Company Response: Closed with explanation
2017-01-29
Three Bridges, NJ
Other
Credit card:
Company Response: Closed with explanation
2017-01-29
Front Royal, VA
Other
Credit card:
Company Response: Closed with non-monetary relief
2017-01-29
VA
Taking/threatening an illegal action
Debt collection: Credit card
Sued w/o proper notification of suit
Complaint: This is a debt from HSN, bought by XXXX. They NEVER contacted me in writing about buying this debt. The first contact from XXXX was when I was served with legal papers about the debt. I have never received a bill or letter stating they bought the debt.
Company Response: Closed with explanation
2017-01-28
Chandler, AZ
Delinquent account
Credit card:
Company Response: Closed with explanation
2017-01-28
White Hall, PA
Closing/Cancelling account
Credit card:
Complaint: I went to make a purchase at XXXX and attempted to use my XXXX credit card issued through Comenity Bank. The sales associate called customer service to find out why the card had been declined even though it was paid off a few days before. I was told by the representative that my account had been closed a few days prior because of " credit inquiries '' and that I was considered " too risky '' to do business with. I have paid my bills on time and in full every month. I was also told that all of my other accounts through them had also been closed, all of which were also paid on time and in full each month. I never received anything from them stating that they had closed my accounts. I upheld my end of the agreement by paying my bill on time each month.
Company Response: Closed with explanation