Ad Astra Recovery Services Inc
Consumer Complaints
There are over 1711 complaints on file for Ad Astra Recovery Services Inc. Dated between 2019-12-09 and 2013-08-01.
Complaints Page 8
2019-06-10
Hesperia, CA
Incorrect information on your report
Payday loan, title loan, or personal loan: Payday loan
Account information incorrect
Company Response: Closed with explanation
2019-06-10
Las Vegas, NV
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: XX/XX/XXXX I signed up for a XXXX account. It showed " Ad Astra Recovery Servic '' twice under collections for a total of {$260.00}. I sent this company a written notice because I've never signed a contract with them or the original creditor. My credit should've been blank ( considering I've never used it ). Please remove this account from my credit report as soon as possible. It is not XX/XX/2019 and I've not received a response from the company regarding it.
Thank you and XXXX Bless
Company Response: Closed with explanation
2019-06-09
Chicago, IL
False statements or representation
Debt collection: Payday loan debt
Attempted to collect wrong amount
Complaint: This is XXXX XXXX XXXX, ad Astra Recovery call to say owe debt was paid XX/XX/2018. FTC should be able to sue their real company is XXXX XXXX and not a ligenamate company that is a collection agencies. I want XXXX XXXX and XXXX XXXX XXXX in order to satisfy my difficulties.
XXXX XXXX XXXX, XXXX ( XXXX ) XXXX mobile
Company Response: Closed with explanation
2019-06-07
Belle Haven, VA
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: In XX/XX/XXXX, I received a call from this company. I advised them that the alleged debt they claim I owe is not a debt that I recognize. I pulled my credit and submitted a dispute through the credit bureau. At that time, I also mailed a written dispute and a request for validation to this company - Ad Astra Recovery Service. I gave them 30 days to respond and advised per the FCRA they are required to provide this to me or they must stop reporting and cease collection efforts. I never received a response in writing. They only responded to the credit bureau as " verified as reported ''. How can a company claim its verified if they can not even send the consumer proof of the alleged debt? I just pulled my credit again in XX/XX/XXXX and noticed the tradeline is still on there. I followed up with them again and they claim they never received my letter back in XX/XX/XXXX This is very unfair to me. I did everything I was supposed to do per the law and they are not complying or following the law. This is an unethical business practice. This is not my debt. I am have repeatedly disputed this with them. They are not following the FCRA guidelines. If they are doing this to me, how many other consumers are being affected by this company? They should be investigated.
Company Response: Closed with explanation
2019-06-05
Dallas, TX
Attempts to collect debt not owed
Debt collection: Payday loan debt
Debt is not yours
Company Response: Closed with explanation
2019-06-05
Houston, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Complaint: THIS DEBT WAS PUT ON MY CREDIT FILE ... I DONT KNOW HOW IT GOT THERE
Company Response: Closed with explanation
2019-06-05
Arco, CA
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2019-06-04
Magnolia, TX
Attempts to collect debt not owed
Debt collection: Other debt
Debt is not yours
Complaint: Check my 3 credit reports Today. Seen something on my reports that do not belong to me. There was a collection account on my reports from AD ASTRA RECOVERY SERVICES. Never got any information from the agency about any type of debt that I owed.
Company Response: Closed with explanation
2019-06-04
San Diego, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: On or about XX/XX/XXXX, my account was already paid in full and closed. As of date XX/XX/XXXX, AD Astra Recovery Services ( XXXX XXXX XXXX XXXX ) still reporting on the 3 credit bureau my account on collections.
Company Response: Closed with explanation
2019-06-03
Killeen, TX
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2019-06-03
TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-06-03
Houston, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: AD Astra Recovery Services is reporting an account from XXXX XXXX on my credit report. I would like to request a validation of debt on this account.
Company Response: Closed with explanation
2019-05-30
Glendale, AZ
Written notification about debt
Debt collection: Payday loan debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-05-30
Crabbs Prairie, TX
Communication tactics
Debt collection: I do not know
Used obscene, profane, or other abusive language
Complaint: They would call repeatedly and not say a word. Then they called me once cursing and using offensive language. I told them you have the wrong number and they dont care, they keep calling.
Company Response: Closed with explanation
2019-05-30
OH
Written notification about debt
Debt collection: Payday loan debt
Didn't receive enough information to verify debt
Complaint: Received first correspondence from Ad Astra Recovery Services , Inc. dated XX/XX/2019. Letter had 3 different addresses.
1. Return address was XXXX. XXXX XXXX XXXX. XXXX, XXXX, AL XXXX 2. Address in right upper corner of letter was XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX, KS XXXX, telephone XXXX, fax XXXX 3. Address on payment coupon was XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX, KS XXXX It was not specified which address to send to for debt validation. Sent debt validation certified letter to second address on XX/XX/2019. So far has not been received.
Received second correspondence from Ad Astra Recovery Services , Inc. dated XX/XX/2019 stated they had previously sent me a letter and that this communication did not affect my FDCPA rights. This letter had 2 different addresses. Again sent a certified letter to the XXXX XXXX address requesting debt validation on XX/XX/2019. So far has not been received.
On XX/XX/2019 called and asked what address to send for debt validation and was told to send to the second address, XXXX XXXX XXXX XXXX XXXX, etc. I could barely hear the person I was speaking to because of loud background noise. From what I understood the XXXX XXXX address is the office for the agents and the XXXX XXXX XXXX address is for payments and correspondence. Again letters are deceptive in this regard in an attempt to deny the consumer 's right to dispute the debt by asking for validation.
No where on either of these letters does it specify which address to send correspondence. I feel that this is misleading and confusing and is an attempt to thwart attempts for the consumer to ask for debt validation. It gives the typical FDCPA statement saying one may dispute the debt by writing the office within 30 days. Again with the 2 different addresses it does not specify which office. Also the first letter was dated XX/XX/2019. I received it later than that. Therefore I had at least until XX/XX/2019 to send my dispute letter. By XX/XX/2019 they are already sending second correspondence without giving me my 30 days to send a dispute letter. The second correspondence had no such FDCPA statement.
Now I have to spend money on a third certified letter to the supposed correct address for debt validation letters.
Company Response: Closed with explanation
2019-05-29
Church Point, LA
Threatened to contact someone or share information improperly
Debt collection: I do not know
Contacted your employer
Complaint: XX/XX/2019 Employer contacted by XXXX XXXX using spoof phone number program detected. Informed us that there is a case number. Did not mentioned whom she worked phone, but this isn't the first time her company has contacted from phone number XXXX and XXXX.
Continuous harassment about a fictitious case number. Contacted employer, relatives, and did not provide written statement as to facts of subject matter. XXXX XXXX avoided providing the name of the company she worked for and any information pertaining to the reason for the call. Just a case number.
Company Response: Closed with explanation
2019-05-28
Bellefontaine Neighbors, MO
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2019-05-27
Shreveport, LA
Written notification about debt
Debt collection: Payday loan debt
Didn't receive notice of right to dispute
Complaint: After viewing a copy of my report, I noticed a collection account placed on my credit report from AD Astra Recovery Serv on XX/XX/2019 in the amount of {$660.00}. First and foremost, I have confirmed that the debt collector, AD Astra Recovery Serv is not licensed in the state of Louisiana to collect on this debt. Secondly, AD Astra Recovery Serv violated FDCPA rules and regulations when they failed to send me a written debt validation notice including the amount of the debt, name of the creditor, and notice of the consumer 's right to dispute the debt within 30 days. Third, what obligation do I have at all to AD Astra Recovery Serv? I have never heard of them, have no written contract with them and have never received any benefits from them, yet AD Astra Recovery Serv has submitted negative information to all three credit reporting agencies ( XXXX, XXXX, and XXXX ) against my name and social security number and is demanding payment from me in the amount of {$660.00}.
Company Response: Closed with explanation
2019-05-26
Arco, CA
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Complaint: I am currently receiving collection letters from Ad Astra ( collection agency ) on behalf of XXXX XXXX. Ad Astra is attempting to collect {$4200.00}. They are claiming the loan was taken out on XX/XX/2018.
This loan was never authorized on my behalf and believe this is a result due to identity theft. I have never taken out a personal loan in the last 11 years of my credit history.
My first attempt i contacted ad Astra to notify them that this collection is fraudulent. They did not want to hear my complaint.
I then made a dispute claim with XXXX but they were not able to successfully close the dispute.
Company Response: Closed with explanation
2019-05-26
LA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: Account from AD ASTRA RECOVERY SERVIC shows a balance of {$1500.00}, and and open date of XX/XX/2015. There is no additional information listed.
Company Response: Closed with explanation
2019-05-22
Crosby, TX
Attempts to collect debt not owed
Debt collection: Payday loan debt
Debt was paid
Company Response: Closed with explanation
2019-05-17
Memphis, TN
Attempts to collect debt not owed
Debt collection: Payday loan debt
Debt is not yours
Company Response: Closed with explanation
2019-05-16
Discovery Bay, CA
Attempts to collect debt not owed
Debt collection: I do not know
Debt was result of identity theft
Complaint: I got two pieces of mail where they were trying to collect debt that I owed. I called the number on the letter and told them that I applied for that loan and that it was a result of someone using my identity. They disregarded my calls and said that I had to pay them. I am not paying something that I do not owe because it was not me who applied for those loans.
Company Response: Closed with explanation
2019-05-14
San Jacinto, CA
Attempts to collect debt not owed
Debt collection: Payday loan debt
Debt is not yours
Complaint: I collection account was put on my credit report my a company called Ad Astra ( XXXX ) for a XXXX XXXX loan. I called XXXX XXXX and gave them my social and they could not find an account. I then called Ad Astra and they did not have the correct social security number just my name on account that was not mine. They put that info on my credit report knowing they did not have a correct SSN for me. When I asked them how they could do that knowing they did not have the right SSN, they could not give me an answer. This has negatively affected my credit report and should be removed by this company.
Company Response: Closed with explanation
2019-05-14
Euclid, OH
Attempts to collect debt not owed
Debt collection: Payday loan debt
Debt is not yours
Complaint: I was told that I owe a Payday loan that I never had. I called the company and they said they have no record of it. I called the number on the letter to the collector and the said it is for {$1200.00}. I never took out this loan at all.
Company Response: Closed with explanation